I have worked with Crywolf and recommended them since 2000. Crywolf is San Diego's only independent Apple Authorized Service Provider. They can preform AppleCare+ plan work at the plan rates (often at no charge to you). The owners are on-site and hands on. I have used them for very technical and extended work. Their communication was superb and the techs were excellent. read more

They diagnosed my iMac problem. fixed the software problem for no charge. Thanks, guys read more

Had an unfortunate drop of my macbook resulting in a black/ cracked screen & slightly bent corner. I was unsure if it was just the screen of if there was internal damage, as there was no success when plugged to a monitor. I discovered this spot on apple's site when making an appointment & wanting an early time. Lauren greatly helped me throughout my whole experience, attempting to see if my macbook worked when plugged into a monitor (unsuccessful), then brought it back to the technicians for further analysis. It didn't take long for them to share w me that it was just a broken screen & provided me the cost breakdown for repair. My whole time there was ~45min, free of charge. Unfortunately, I didn't have warranty (which they highly recommend) so imo the cost of repair for my 2020 macbook pro ~$800 would not be worth compared to purchasing a new macbook. Unfortunate & costly situation, but received AMAZING support from diagnosis to explanation of my options here. Extremely kind & knowledgeable staff who seems like they genuinely want to help & enjoy their job! They have an adorable cat at the front too, in case you need that emotional support :) read more

Crywolf Computers - IT Services & Computer Repair Near Me - San Diego, California

Great job fixing my computer. Expensive and worth every cent. Thank you so much. I hope to never be back, but I know that if I find myself in this predicament, Greg will be able to fix it. read more

Horrific discriminatory store. Forgot my order. Apple referred me and should not have. This store refused to answer calls, hung up on me, the owner Nancy was very nice and made up for her childish employees but when I came in to pick up my college computer with my mothers photos on the there that committed suicide, her husband refused to give me my money or my property. He spit on me and watched me have a seizure. I cannot believe Apple refers this store. I plan on a small claims suit against Apple or this store. His wife let her husband bully me, a 101 pound petite disabled woman begging for her own property back. The staff is disrespectful and immature. They never called to discuss pickup. Blamed ME for not calling instead. Absurd. I would only do corporate or make sure when hou pay upfront you understand they may keep your money. read more

I am in San Diego because my home was 2000 yards from where the Palisades Fire started. My beloved IT consultant who has lived in San Diego for years HIGHLY RECOMMENDED Cry Wolf for hard drive repair. My backup drive, a Western Digital 8TB standard (e-stata) drive won't power up correctly and I asked to see if they would help. In the process of telling them that Steve (my IT consultant and I) used Backblaze to back up and that Backblaze SUCKED (which they do), the guy got cross with me and told me off and hung up on me. I understand that people in IT aren't always the best with client interactions but this was about as rude, lacking empathy and downright horrible as anybody out there. It was like trying to talk to an Internet Forum troll from say Reddit but on the phone. I will find another firm to help. Shame on Crywolf for having the nerve to treat a client who came HIGHLY RECOMMENDED from a high end, local IT person this way. To treat someone in trouble from the fires this way is even worse. 1-star review fully earned. read more

I really like to support local businesses and feel like this location probably provides great tech service. Apple recommended them to me and set up my initial appointment do they are reputable. However, it's important to know, they charge you ($180) up front to reserve a spot in line if you don't want to leave your computer there until they can work on it. I misunderstood this thinking they would keep my credit card number on hand and charge me when service was rendered. So I was surprised to see the charge on my credit card as I waited for the call. Once I saw the charge I asked that they take me off the reservation list and credit back my card which they did. I was told I might then get a call the next day to bring in my computer. I did not receive that call. But the following day I received a call that they didn't think they were the right place for me to get my computer fixed. Not sure what warranted that call as I didn't raise a ruckus or complain like others do. The good news is, I was able to get a free diagnostic at another location, do research with the aid of AI and resolve the issue on my own. My rating is based only on this experience and not on the ability of the team to fix the issue with the computer. Perhaps if I had left it there for a week or so I would have provided a higher rating. read more

My son cracked the screen on his Apple laptop, and I since I had AppleCare, I saw I had the choice of the mall Genius Bar or Cry Wolf. I'm so glad I chose Cry Wolf. Easy parking, no crowds, friendly and knowledgeable employees, and service was faster than promised. I will never go back to the Genius Bar. read more

Cry Wolf is awesome. In the early 90's they fixed my Mac Quadra. Recently I took my Mac mini to them. Apple Care gave me them as an option and I grabbed it up quick. I hate going into the hustle bustle of the Mac stores. I now have a Mac mini that runs great. It has a new solid state hard drive which is much faster. As soon as I get the time I will go back and have them do the same with my 2nd Mac mini. Thank you again, Cry Wolf. read more

I had the GREAT pleasure of purchasing a 2018 Macbook Pro (IYKYK) that has provided me with a plethora of reasons to visit a repair shop over the years. Across all these incidents, I came across Crywolf - who stood above and beyond other repair shops. From the moment I walked in, I felt like they truly cared about solving my issue rather than just trying to sell me unnecessary repairs or upgrades. Tom and Gale were extremely professional and helpful in providing swift diagnostics without trying to push me towards purchasing any services. My laptop had a few issues with the keyboard, and instead of hitting me with a long list of expensive fixes, they walked me through exactly what needed to be done. They were completely transparent about the costs, explained the repair process, and even found a couple of ways to save me money. It's rare to find a repair shop that doesn't try to nickel and dime you for every little thing, but Crywolf genuinely values their customers. read more

I called Crywolf on a recommendation from an Apple Store employee to help me recover my documents, and discovered that: 1) they charge just $249 to attempt to recover the drive. I personally think $249 is much better value than other data recovery experts who charge $600-$2000 on a "no data, no fee" basis 2) even better they advised me how to get to my online iCloud back up over the phone so I could recover all my documents (not the apps, but who cares I can redownload those!) for free. So no cost at all! It's refreshing when a company puts helping the customer out ahead of making money read more

Great customer service- my laptop suddenly stopped working. They did a free (very basic) assessment & found out it was my track pad. They offered to repair it but showed me a work around to use a wired keyboard & mouse. Going to use the work around until I buy a new laptop. They weren't disappointed at all that I didn't chose the repair. Seemed to just want me to know my options. It's the second time I've used them- they will definitely continue to be my go to for apple things. read more

$180 "diagnostics" fee for them to tell me they are unsure what is causing my laptop to not power on. Might be the bottom part, might be the top, or even both, we don't know. Go to Apple if you want to find out more. You'd think a business that claims to repair Apple computers might do so on the spot. Turns out they ship your electronics back to Apple, and then charge for being a middle man. I wish I never came to this joke of a business. read more

Can't beat this team anywhere! Tommy and Lauren are so conscientious about pleasing us. They don't push or bark up a high end purchase to replace what is repairable. They clearly explain the options. They even make sure we understand any new settings. They have been our go to for Mac repairs for years. read more

After the Apple Store telling me I need to drop $1200 on a new logic board for my MacBook Pro, I took it to CryWolf and they were able to find the issue and fix my computer without replacing the logic board - saving me $1000. AMAZING read more

Tommy and Lauren at the front desk were friendly and helped me with preliminary trouble shooting of some file permissions issues; Gale in the back got everything fixed quickly! Great experience overall, and I really appreciated the team's responsiveness :) read more

My Macbook Pro crapped out and locked out completely, needing a revive. They did it for me and didn't even charge me! I am under Apple Care, and would have had them file the claim, but they just took care of me outright! (AND they did it while I waited!) The store is a bit out of the way, not obvious to find, and not much to look at, but on the inside, the folks are friendly and helpful. Tech problems are always stressful, and never a 'good situation.' But, at Crywolf, they're transparent with what they're doing, detail what the outcomes could be, and are 'in your corner.' They arm you to weigh your options as best you can, and try to lead you to the best outcome, even amidst imperfect options. Lauren and Tommy at the counter made it an enjoyable experience. Even researching docking stations with me while we waited on the work to be done. read more

First COVID. Next murder hornets. Then my MacBook Pro decides to give me the "white screen of death." Of course all the Apple stores in the county are closed. I've never hyperventilated before but I'm fairly sure I got close. We called Apple who tried to troubleshoot over the phone but when they ran out of tricks they referred us to Crywolf. I called and got Loren who was very patient as I described the problem and what I had attempted. In the end I'm the device definitely needed to be opened up. Now Crywolf was literally getting all of Apple's business while all of Apple's stores were closed. Guess what? Three weeks out! Well, we decided to pay extra to expedite our job. Kinda pricey but not much we can do. Ended up getting it in three days instead. Drop off and pick up was very convenient and they were meticulous in keeping things clean and following safeguards to protect everyone from COVID. The technician who worked on our unit, Gale, was extremely friendly and thorough in explaining what needed to be done to fix our little baby. Great service. Highly recommend. read more

Abrasive counter person. I expected something more akin to a Genius Bar situation, since the Apple website offered Crywolf as an option for making an in-person appointment. I am not upset that Crywolf couldn't give an answer about MacBook Air M2 internet connectivity issues, but it took a lot of effort to keep from letting the guy ruin what was a really great mood up until then. Do we really collectively think simple customer service is no longer important? I think it is. Crywolf was a complete waste of time, but worse it made an aggravating situation even worse. The place wasn't even busy. read more

What a great team! I stopped by their location to get my computer looked at. I made an appointment through Apple Genius Bar. The team is so welcoming and kind, and even though my computer was beyond help. They were really kind and explained everything (the process) so that i could further understand the issue, and how to better understand my Apple products. The shop felt very home-like and warm. Overall, I will be coming back to this location for all things technology related issues. read more

Thank you, Crywolf team! I was very stressed going in to assess my MacBook Air for damage after having spilled water on it a few hours before. The team was reassuring and knowledgeable, and they explained my options clearly. They assessed and repaired my laptop within two days. 10/10 recommend for their availability and accessibility compared to the Apple Store and they seem to genuinely care. read more

Really nice people who know what they're doing. My wife's old Mac stopped booting up. Took it into them, they replaced the hard drive and now it's 2x faster with a 5-yr warranty too. Totally trust them to fix our computers. read more

Have been dealing with this business since 2014. Bought my MacBook here. They are Apple dealers and experts. Extremely helpful and knowledgeable. I have added ram and memory to other computers I have owned,etc. IF I HAVE A PROBLEM WITH MY COMPUTER, THIS IS WHERE I GO. The service is outstanding. I have never had a problem, always met my needs. I highly recommend this business. read more

Great place to take an out of warranty Mac computer. They always give excellent service & are reasonably priced.

The staff at Cry Wolf are wonderful and the work they perform on Mac computers is unsurpassed. I had the pleasure of interacting with Lauren and Tom at the front desk and with Gale who did the actual work on my computer. They are all extremely friendly, knowledgeable, honest and respectful. They explained the work to be done without being at all condescending (unlike other computer shops). The work was completed earlier than expected and they ensured the data they backed up prior to starting the repair of my hard drive was completely reloaded when they finished. This shop is manned by down-to-earth individuals who are the best of the bunch. We've used them for over 10 years and will be back without hesitation. read more

I took a friend here years ago and had some issues with my new Mac, so happy yelp had their new address. I did not know they moved, but they have the very best employees in the world. Thomas helped me on the phone and when I got there, he and another fellow worker was more than full of information as well as help, and before you know it my computer was ready for pick up. Personally I will never go anywhere else. Great company, read more

Always on point, personal, skilled and generous. I have visited them once or twice a year for at least 2 decades. Thanks.

Wow! What a gem this place is. My laptop stopped taking a charge and had to make an appointment to the dreaded mac store/genius bar. Not that it's horrible...just too crowded, in the mall etc. So when this place was served up as an alternative when I was making my appointment I decided to give it a try. I ended up having to cancel the appointment but when I called they said just come in when I had a chance. So, I went in 20 minutes before they were closing (not a cool thing to do I know) and they could not have been nicer. I apologized for coming in so late and they wouldn't hear of it. The two guys up front were really nice and even though it was the end of the day for them were friendly, chatty and taught me some things about my mac. The guy in the back fixed the computer in less than thirty minutes and the cost was super reasonable. My computer is pretty old so no way it's still covered under apple care. BONUS - They have the cutest kitten in the world you can play with while you wait. I am so happy I found this place and hope everyone gives them a try and supports local businesses over apple. Second BONUS - you park right in front of their store and walk right in. They have a huge parking lot and super easy to get to. Right off of Clairemont Mesa and the 52. read more

My 27" iMac was under AppleCare, needed a Logic Board replacement, and due to an injury I could not bring it into the Apple Store. Apple is no longer doing depo (mail-in) repair, so they set me up with Crywolf. Communication was outstanding throughout (they ensured the right LB was ordered and had arrived), handled the pickup and return - they had it back to me in a couple days as good as new. Highly recommended. read more

Crywolf is absolutely amazing. From the initial consultation to ordering parts to the service work, they made me feel as though they truly had my best interests in mind. When I took my MacBook in to get serviced (keyboard replacement), it was a few weeks out of warrantee. They suggested I ask Apple to extend a courtesy, which I would have never thought to do. It worked! Also, the staff is amazing. Lauren always greeted me by name, even over the phone. He truly made it feel like a personal experience that he was assisting me with, as a friend. All in all, this place is just awesome. I'll be coming here for all my repairs moving forward. Thanks again! read more

I dropped off my iMac last week and to my surprise it was done, fixed and ready to be picked up in less than 7 days. iMac is 100% and I love the customer service! They were very professional and friendly. My iMac was covered under Apple care so no cost to fix Thanks again guys for fixing it and getting it back to me in a timely manner. You Rock I know you all are super busy and COVID is causing delays but I didn't experience any of that so thank you again read more

Lauren was the first person that greeted me at the door and actually took my Mac Pro from me and carried it in for me. He asked me alot of questions about what I wanted and explained what the process was to get my max pro upgraded. I have used crywolf before and I highly recommend them read more

I recently brought my Macbook Pro into Crywolf for a keyboard repair, and they went above and beyond every expectation. They were able to fix my computer within a few days, and Greg followed up to let me know about a screen issue that was covered under AppleCare (Something that probably would've caused more issues/cost down the line!) Incredibly responsive, professional, and I couldn't be happier with the repair. Computer is running like new! Thank you Greg! Also - I appreciated all the COVID precautionary measures they've put in place, and all the staff I interacted with were incredibly kind. Wouldn't think of using anyone else but CryWolf in the future! read more

Great company. Very professional and really know what they were doing. I had a sudden problem with my Mac during the Covid mess and they reorganized to accommodate new cleaning restrictions, were super careful to keep everything sanitized. They have great customer service from the owner on down. The worked with my messy schedule, despite being overworked with all the Apple stores closed. And most importantly, they really know the computer hardware and software, and are a certified Apple store. If you're tired of dealing with 15y/o "Geniuses" at the Apple store, gives the pros a try. read more

I recently purchased a macbook pro for work so I could be mobile at a moment's notice (hooray Covid!) Fast forward 3 months, and I spilled coffee in my work bag which soaked through to my laptop protective case and made it's way into the computer. I immediately panicked and tried to make an appointment with Apple only to find out all their stores are closed. THANKFULLY Crywolf is open and working to save all our computers! I dropped my macbook pro off on a Tuesday and had it back by Friday. Keep in mind, there are different estimates on how long your repair can take based on the level of coverage you have. Because they are a verified/trusted apple repair company - they have to make a priority for computers still under warranty and with apple care. This isn't special treatment, this is just how their work is done. They communicated this very well with me upon arrival. I'd like to note that they were VERY meticulous with sanitizing everything during drop off and pickup. They communicated efficiently and I could not be more appreciative of their work and care. The whole staff was wonderful and I'm happy to know I can trust this team to care for all my computer needs! read more

I am so happy that Cry Wolf is here in town! I finally got a virus on my Mac, we all have known that it would happen sooner or later. Took my laptop into Cry Wolf to help me. Lauren was so calming and matter of fact. He told me what we needed to do and why, I agreed and gave them the go ahead. They got my problem taken care of and put an anti-malware program to catch any problems down the road. Was well worth the money! I could have gone to the Apple Store but it would have taken too much time and I would have not had my Laptop home within several days. The staff at Cry Wolf is amazing! Thanks Cry Wolf!!!! read more

I can only say great things about this company. Apple doesn't seem to have it all together in regards to how they are handling mac fixes. I was only hold with 4 different people for a total of 5 hours just to be given misinformation in regards to getting my iMac fixed. Thankfully, I was able to speak with Loren (sorry if I misspelled) and he offered to let me bring my computer down. If their location was not so far from us, we'd take all our computers there. I dropped it off on Friday morning and had it back on Tuesday. They did a great job! Super friendly. Highly recommend. read more

I've been going to Cry Wolf for about 15 years, buying merchandise and getting guidance from their techs. They've been great, always giving me great attention, no matter what the issue. I appreciate them, and am glad they've been there for me over the years :-) read more

Great customer service and helped me to retrieve with my hard drive from a dead Mac in a timely manner. Will definitely go back if I need any help with my new Mac! read more

Excellent service from Kevin and Tom today! I experienced an unfortunate meltdown from my 2013 MacBook Pro and they made the process of buying a new computer and transferring my old data seamless. These guys give the kind of old-school, classy customer service that is extremely rare from larger companies...they took a shitty situation (for me) and broke the news in a thoughtful and courteous way. I left the transaction not wrapped up in the money I spent or the equipment I lost. But rather focused on the excitement of a new model laptop mixed with pride at the 7 great years of production from my previous MacBook... If I have technological needs in the future...I won't even bother with Apple stores...in the San Diego area CryWolf has my business. With all respect, Tim read more