When we went here, things were chaotic due to their remodeling project but the employee worked with us to get the order right. The food was tasty and was prepared quickly. read more

Employees remember your rude comments can be heard through the drive thru window! I paid extra for a blizzard addition and it didn't make it in. Which is fine, jumped in the drive thru for correction. Worker said she would remake it. Through the closed drive-thru window I heard another employee said she DID put them in and "She had no problems eating some of the blizzard." Then proceeded to state "she just ate all the strawberries out of it!" Managers would do well to appropriately train your employees on common courtesy. Just simply give what the customer pays for. I wasn't angry, I only stated there was no strawberries. I am disgusted now about the lack of common sense and rudeness that has come from employees. read more

Absolutely awful experience. They refused to sell extra toppings on the side (seriously?), then acted like I was the inconvenience. Staff were rude, dismissive, and clearly only cared about repeating that the lobby was closing in 30 minutes instead of actually providing basic customer service. Completely unprofessional from start to finish. Food sucked. Service sucked. The whole vibe was "hurry up and leave." Honestly, I'd recommend licking your foot before coming here -- at least that would be more enjoyable. Won't be back. read more

We got in right before the rush. As we reviewed the posted menu, the friendly employees helpfully offered a vital detail: some offerings aren't available after a certain time unless you order through the app. I downloaded the app and reset my password because the price difference made it worthwhile. Unfortunately that extra time meant our order was significantly delayed. We waited an extra 30 minutes beyond when it said it was supposed to be ready for pickup before asking how much longer. When we did get our food about ten minutes later, it was classic DQ and everything I love about DQ. Chili dog, fries, sundae, and onion rings all hit the spot just right. My dining companion was most pleased with the brownie explosion. LOL The location is very clean and seems well maintained. We will be back. read more

For fast food; Dairy Queen consistently produces a fine product. Food is served up fast and hot and with a smile. The employees at this particular DQ have always been friendly and courteous. read more

The absolute worst Dairy Queen I've ever been at. Horrible service. Over 10 minutes and still waiting go for 2 ice cream cones. Stay away.

Wish I could give this NO stars. Got a salted caramel blizzard.... it was a Heath bar and lots of dark chocolate. Worse thing I ever tasted!

They will always try to make you pull forward no matter how big your order is. Once they've pulled you forward, they have incentive to take as long as possible with your order and sometimes they even forget about it. I don't think I've ever been in and out of this Dairy Queen in under 30 minutes. There is always a huge line no matter what time of day it is. read more

Lazy employees. Can't be bothered to post a "Lobby Closed" sign that is clearly visible from the car. Instead they have a big open sign and lobby hours listed (see pic). Lobby was unlocked but I was told it was closed after I parked and walked in and was also told I couldn't use their restroom when I walked that way. I asked them to please put up a sign that the lobby is closed after waiting through a long drive through line that was nonexistent before I parked and went inside. The employee rudely said it was fine and shut the window while I was still talking. read more

Dairy Queen Grill & Chill - the open sign in the window - Fast Food Near Me - Kelso, Washington

NEVER GO HERE IF YOU WANT DECENT FOOD. I asked for 2 burgers and 1 large fry 1 misty icy. they gave me 2 burgers which were wrong!!! finally made the icy right after 4 tries! fry's were cold as hell burger cold as hell and didn't even take the stuff off of the burger like i asked. got it with crap i do not like. and couldn't get my money back nor get a changed burger. this store is a disgrace and everyone working there doesn't know how to do there job. read more

One thing I can say about dairy queen, they have the best ice cream around! One menu item that always is good, large chocolate covered swirl ice cream cone! The burgers they sell are not too bad, can get pricey but I'd say they are comparable to most burgers in that price range. Only thing I'd say they could improve on is making the ice cream cones consistently the same way. Sometimes you get the epic ones with the trademark D shape on top and other times it's a leaning tower of chocolate or vanilla mess. Enjoy with napkins! read more

Dairy Queen Grill & Chill - 1/2 grillburger! - Fast Food Near Me - Kelso, Washington

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They kept us waiting for our food (we ordered from the drive-thru) for over 20 minutes and then the employee threw the bag of food at me through my vehicle window and was completely rude. read more

This place is ridiculous. EVERY SINGLE TIME I COME HERE I GET THE WRONG ORDER. Also you should stop charging for sauces because half the time you forget them. read more

Chicken tenders were luke warm. And the worker really seemed like she wanted to go home, but I feel that, so props to her. Honestly don't like the ambiance of the place. read more

ok. me and my brother went there to get ice cream, their machine was freezing so they had us pull up to the front of the building. Waited a half hour nobody showed up and we saw other people get their ice cream we went inside. they just didn't bring it to us and gave us our 30 minute old ice cream or was completely melted. didn't even offer to make a new one with our basically milkshake. or say sorry . And didn't refund us we couldn't even eat it we had to throw it away. 20$ down the drain. read more

Worst buttered toast ever, super greasy, not actually toasted, and mangled. My basket was supposed to have onion rings there were none. Dips were incorrect. No napkins. read more

I saw a pic of the creamsicle dipped cone on FB and was dying for one! Today was my day! I was ready to indulge so I ordered a large cone! So I get to the window and there she has it in her hands...its sleeping icecream..its thin and light orange...I say, "oh! It doesnt look like the picture! I think you need to stir the dip!" To which she replies, "this is how it is" in her annoyed voice. I go further by asking if she can dip it again, nope. I say, "maybe it didnt get dipped long enough?" "If we held in in any longer it would fall in the dip" rolling her eyes. Ok, I pay the $3.08 and go. I take a bite...slight flavor of orange but pure wax! I had to pull over and take off the inedible amount of nasty, flavorless, orange dip that I wanted so badly to be amazing. I dont expect much more from this location. I dont know why I go back... sigh***** total fail. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Kelso, Washington

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This is my fave Dairy Queen in the area! Service varies on shift. I enjoy coming in during the day. Lately every time I come in the store is clean, unless they were busy, but management seems to always have someone cleaning or is quick to get it done after a rush. I've visited around 6 or 7 times in the last month for my lunch and I am pleased to see the changes. Two girls there who I think are the PIC's during the day are fantastic! So sweet. So helpful. The one girl with the tattoos on her arms is always smiling and always trying to make our visit go better. I don't know what's happening but we see you Dairy Queen day shift! From one fast food manager to you two girls, "keep doing what you're doing even when it feels unappreciated because we see you!" Dairy Queen you have been blessed with those girls! read more

Food tastes ok, staff are pretty friendly but the prices are outrageous for $7 meal it's the size of a kids meal. Hope you are not hungry!!! read more

order was a burger and pretzels. they come out to my car asking if I got pretzels I said yes and grab the bag. the bag has 1 order of fries. I didn't get fries and my food wasn't in the bag. I go in and explain. they procceed to give the the fry's back with pretzels and no burger. 1 shift is good the other is god awful read more

The lobby of this Dairy Queen is always locked no matter what time of day so the drive through is the only option and you sit in line for at least a half hour . read more

Got a couple blizzards, when I got to the window, the ginger head didn't say one word within the transaction. Took my card, no word, gave me my blizzards. No word. And then the blizzards were melted to crap. If you don't like your job do something better with your life lol read more

This is the slowest "fast food" place I've ever been to!!! Pathetic. Waited about 20 min for one item. Never again will I stop here.

Typically pretty good service, and ice cream. I'm really not sure what else to say. I'm told it's better than the Longview one? I've experienced that, but have only been to the Longview one a few times. read more

Very impressed by the clean restaurant and the attentive and friendly staff. Also happy about the 5 buck lunch. Good job!

The people who work here are so polite and nice. The owner, however, makes them tell the drive-thru customers to park in the nearby parking lot after they pay, and then they have to walk out and bring them their food. EVERY TIME. EVEN IF there is no one in the drive-thru line behind them and even if that customer's food is like 30 seconds away from being done. It is ridiculous. I do not like having to drive around and park every time I go here. It makes me feel, as a customer, that I am in the way, that I am inconveniencing them (even though the workers are nice) and it looks like we had a huge order or something. I literally get my daughter a mini blizzard (sometimes) and an order of onion rings after practice. And it probably takes longer. When the order is ready instead of handing it out the window, they have to trek it over to me. So silly and unnecessary. Every other restaurant drive-thru I've ever been to, we wait in the car line and it is totally okay. If a person does have a huge order or ordered something that takes a while to make AND the line is long, then they are asked to pull ahead and wait. That's fine. But this DQ's owner's system is STUPID. read more

I don't understand why the lobby is STILL closed?? COVID recommendations have been updated by the CDC.m. The line is always a mile long because this is the slowest fast food place in town. I just don't get it. read more

If I could give it a zero I would worst service ever sat outside for a curb side order had to call the store for them to tell me they didn't have an order for me, then told me it had been ready for like 15-20 (like really just sitting there) was told if I wanted my prefer to come in and get it.. CURBSIDE gravy all over the box with strips and fry's kids hotdogs look old and hard everything cold and horrible .. and when I called to talk to someone was put on hold for 10 min before I gave up and hung up. Worst 58$ ever spent read more

Bad service and rude everytime I go they don't know what they are doing getting orders wrong and wait so long for an ice cream around 10 min each time and that's when the place is empty the girls that work there need a different job read more

This Dairy Queen did not except my gift card. Auna that works there was extremely rude. I have used an e gift card several times in the past and this was the first time I had an issue. I will be letting The corporate office know about this. Auna said she called her manager Jessica and she also said she wouldn't except it. It was a $50 gift card. Clearly making customers happy isn't there priority. read more

I believe that in today's Pandemic situation that our nation is in and with the limited essential workers that we have that they can't get an order correct I ordered a four piece chicken strip with biscuits and a side of ranch. I get home and I have three chicken strips a handful of fries and a side of gravy. I guess I should've taken the drink they all offered They offered that I did not order that way I would've gotten my Moneys worth! I called them and They told me I could get a discount on my next order if I gave them my name. What a joke read more

Went through drive thru for a blizzard before the long drive I had ahead of me. My mom and I were sharing the blizzard and she fed me bites while I drove. We got the royal cheesecake blizzard in a medium and I paid for extra cheesecake pieces. While getting fed spoonfuls from my mom I asked her where all the strawberries were and she said she didn't know. We got to the bottom third of the blizzard and it was nothing but strawberries. I didn't get the extra cheesecake I paid for and the blizzard wasn't even mixed. I paid $7 for this medium treat so I got a hold of the manager who put in for a replacement but called me a LIAR in the process. Horrible customer service for a management position Stephanie. read more

Some one in charge needs to inform the employees it is NOT SAFE to wear rubber gloves while working the cash register, then handling food next!!.....I wanted to gag when I seen the employee make change for the customer ahead of me, then without removing the gloves and putting clean ones on, she was going to peel a banana for my order....I told her to stop....Go get clean gloves on....She did as I requested, but she had to be told to do this!!....While I was sitting there eating my banana split, she continued to make chance and handle food with the same gloves!! YUK!!.... I'm sure she would have been wrote up, if a Health Department Inspector seen her doing this task!!.....So who ever trains the employees need to inform them this is NOT ACCEPTABLE!!......THANK YOU!!!....... read more

I loooove DQ onion rings! And I'm now hooked on the hawaiian blizzard.

I was having lunch with my granddaughters today and during our meal a homeless gentleman came in and an employee offered him something to drink. Then after he got his drink she asked if he was hungry and that she would buy him a burger. I find this very kind and a bit amazing that a minimum wage employee can be kind to this less fortunate person. The staff was very friendly. read more

Thoroughly unimpressed by the staff working at this DQ. I had a problem with my order and they refused to do it the right way and when I told them I worked at a DQ and knew that they were doing my order wrong they told me that my DQ is the one in the wrong. They continued to argue as I told them and made it a public conversation for the rest of the restaurant to hear as well. read more