We were in Norfolk to visit with some friends and stayed at the Marriott Waterside. Sunday morning we looked for a place for breakfast and D'Egg was right across the street. When we arrived, it was obvious that this was a popular place as the waiting area was full. Having a consulting business that focuses on improving business operations for all manner of industries, I was very pleased with what I saw at D'Egg!
Appearance & Atmosphere: The place was neat and orderly. Tables and floors were clean. We even noticed the owner (who I later identified as Phillip Decker) walking the restaurant and making sure that things were in order. Very attentive and engaging with both the customers and staff. The overall atmosphere here was outstanding - from the friendly greeting, to the service, to the clean-up - everyone was engaging. A special shout-out to Hollywood who was bussing tables. I've rarely seen someone with such great spirit! He greeted everyone, laughed, smiled, and was just a true pleasure to be in the company of!
Hostess: Tyler was the hostess on duty. She was very pleasant and created every customer with a smile. There was one thing that most customers do not understand - when the kitchen got a little backed up, they held off seating customers for a few minutes to allow them to catch up. Many customers would be upset with this - but there is a method to doing this. Customers remember more about the actual experience once they get seated, than they do about the wait time. So, being able to seat them and then have the kitchen respond in a reasonable time yields more satisfied customers. Another instance of Tyler's situational awareness - we saw two seats at the counter and asked if we could sit there. She said "yes, but if you don't mind, let me check with these two gentlemen who are on the list ahead of you to see if they want to sit at the counter." They did wind up sitting there, and we were soon seated at a table. Great job in managing the reception area Tyler!
Service: Our server (Indira) did an outstanding job. With my wife being pescaterian (a vegetarian who also eats fish), the choices often require modification at most restaurants. Indira made suggestions, took our order, and everything came out exactly as ordered! Indira was attentive, but not intrusive. She checked on us at just the right times!
Food: While I had a more traditional meal (eggs, turkey sausage, hash browns, and pancakes), my wife had hash browns with peppers and onions, sliced tomatoes, and avocado. Both of these meals arrived hot, well-plated, and without issue. The potatoes had very good flavor. Of special note - the pancakes. These had an absolutely amazing flavor! Overall, excellent food!
Our experience at D'Egg was nothing short of superb and we wouldn't hesitate to recommend this place to others traveling in the area! You can bet, we'll be back next time were in Norfolk!
T. Stout
Owner
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