Seth, Robot Service, is extremely knowledgeable and has a great calm demeanor. I was a bit…read morestressed because my computer screen was black and I was not sure if it crashed or if it was even running. Seth came in and within 40 minutes had it running perfectly and shared that it was an electrical surge that damaged my computer. He fixed it! I had just been on vacation and used a wall plug without a surge protector. He also checked my printers , external hard drive and additional screens. It is all working perfectly!!! His fee was also very fair! I would highly recommend Seth and I am keeping his contact info close & safe!

These guys have done extra work on my computer several times, and each time I have taken laptops in…read moreto get them diagnosed or ask questions, these guys have charged a minimal amount. By comparison, there is a computer repair place between Wal Mart and Fry's at Warner & Alma School. Those guys are horrible. They tried ripping me off on a used power cord. They charged some poor guy $180 to reload Windows while I was there, and add a virus protection program, which could have been downloaded for free from Cnet. Those guys are rude there too, unbelievably rude, so never go there. As for Bits and Bytes at Alma & Elliot, these guys have undercharged me many times. They've fixed problems for me in a short amount of time, and have several times gotten my laptop back to me fixed by the next day. I had some exams coming up at ASU and these guys saved my ass bigtime when I had gotten a replacement laptop and needed it fixed. The guys there know everything and anything about software programs, different kinds of components, how to quickly diagnose things that freeze up or slow up your computer. You can take an older computer to them and they can speed it up like it is new, it is amazing. If you go to Geek Squad, or the Apple repair place, or Fry's Electronics, they always start off by charging you an obscene amount of money to diagnose your computer, then they make up things you need that you can just download for free from Cnet. This Bits & Bytes is independently owned, and they do lots of different things, even help companies with cyber security, so they don't only make their money off of computer repairs. This reduces their motivation to rip people off, so they don't do it. When you walk in you see a few laptops that are for sale that are used that they have fixed up, and they are always great deals. But that's all you see. They don't have a bunch of junk everywhere trying to sell you useless crap. Everything about what they do is straightforward and honest and very very simple. These guys have never ever let me down. I even called them after I screwed something up on my laptop, and they told me over the phone what to look for to fix it, and I did. They have been that cool with their service. In fact, it is that kind of service that you literally never get anywhere unless it is an independently owned place, and you're dealing with honest people who really enjoy what they do. It is very rare. Since my first visit there over a year ago, I have been there a few times. I had my sister go there and she's been back there a few times, and has sent her friends there. One of my buddies, Nick, who is a physics major who had an exam coming up, and who is also pretty good with computers himself, ended up running into some kind of memory problem that froze up his system. I sent him to Bits & Bytes and these guys literally fixed his computer that day and he was able to get his computer back before his exam and finish his work. They even walked him through how his virus program went crazy and started replicating files or something, and they showed him how to fix it. They didn't even charge him for anything except I think $43 for the little bit of time it took them to fix it. He was pretty impressed and they saved his ass just like they did mine. I will never go anywhere else. This is the only place you should take your computer equipment if you want honest and speed and great service, but don't want to ripped off.

Amazing Place, great location and the owners are extremely knowledgeable. My computer was shot. I…read morecouldn't even get online or access any of my files or programs on the computer. They were able to restore my computer and they were able to save all of my files and programs and put them back on no problem! My computer was done within a day! Works and runs like brand new! Very reasonable. I would highly recommend them!

Prompt, Knowledgeable, friendly and not too expensive. I saved his information and will definitely…read moreuse him again if we have any more computer progblems!

On time, easy going, set up my new computer and my other devices quickly. Very reasonable.read more

Thomas Barton is a rare breed. I called and left a message about my family member's laptop running…read moreterribly slow. He called back very soon and, at no charge, Facetimed to see how the computer was running. (He could have diagnosed through remote access but the computer was too slow for that). Mr. Barton figured out the crux of the problem at lightening speed. He explained that the problem wasn't something worth paying for repair. Not only did his honesty not earn him any money, but he gladly recommend some excellent laptops and even sent us the links on Amazon! By the way, we have taken that laptop previously to two local repair shops. We were totally ripped off at the first one and the second one installed upgraded parts but had no solution for the speed problem. So you can imagine how thrilled I am to have found RELIABILIT - IT Services & Computer Repair on Yelp!

Thomas Barton is very trustworthy, reliable, informative, and top notch young man when it comes to…read moreknowing his PC's and service repairs. He made himself available at a moments notice, as well as agreed upon time and place. He is prompt in his correspondence as well as courteous and friendly. He was very helpful as well as generous in his dealings with our PC gaming computer issues we were experiencing and solved them expeditiously as well as low cost and made recommendations on what to get on Amazon with several choice PC Gaming monitors. He was extremely helpful and reasonable in his recommendations as well as service repairs. His business name says it all RELIABILITY only spelled ReliabillT. Quite a genius and catchy name for a business. I highly recommend his repair or consult services for anyone experiencing difficulties with their gaming PC Computers. Thank you Thomas!!

Like Randy H in 2024, I was told my PC is outdated, because it was.. And I was expecting that. it…read morewas a Fossil! It should have been retried and replaced way sooner, but it held on! It finally got so pushed to its limits and died.. My tech Drake was Amazing! Super professional, prompt on arrival, got it back up running long enough to do diagnostics, gave me the break down and where to go from there. SURPRISE Needed A new computer. He mentioned a new power supply would keep temporary service on my computer and hopefully able save all my data. I said yes order it. He came back a week later when the new power supply came in, set me up to keep me temporarily running until my new computer came in. He was able to save all data which was an amazing blessing because I did not back my stuff up plus computer was dead. A week later my new SUPER fu**tastic computer was delivered, He came back and restored everything just exactly how it was before PLUS its new kickin massive ass speed lightning moves HAHA!!.. Unlike Randy this house call WAS WORTH EVERY DOLLAR SPENT Trust Me.... Thank you GEEKS 2 YOU! And bless your CSR Department!! They definitely put up with a lot just from me with massive Q AND A's, (especially Samantha)

Computer tune up. First the htings I liked...cme to my house and the tech did seem to know what he…read morewas talking about. Now lets talk about the se, rvice. Satisfaction guaranteed did not happen. My computer is no better, and maybe worse after service. The tech did explain to me that my PC was outdated and really could not handle its duties. And he kept reminding me of this. Yet he took almost 2 hours and it did not help ONE BIT. Over $200 for nothing. Now I understand paying him $125 for the the initial assessment, the service call and for the first hour , and that seems pretty steep. But the service should have ended there kinowing he was unable to help my claims. I could have used the next $100 or so on my new computer, which again and again I was told that was what needed to be done. I would not recommend this company as it seems they are most interested in profit and not fixing the problem. This house call did not meet my expectations and did recieve my 'GURANTEED SATISFACTION'!

Prompt, friendly service. Fair price. Good communication…read more Prompt, friendly service. Fair price. Good communication.

Stop what you're doing. If you need smart automation help, an audiovisual installation, networking…read moreor security, I'd stop looking and just call Innovative Switch. Daniel is incredible. I needed some Ubiquiti Unifi cameras installed and I found him on Yelp. He was able to do a site visit the same day I requested a quote and was able to get me a fair and quick quote. I had to wait a while to do the project and as soon as I was ready he was able to jump in and get the work done quickly and cleanly. He is super professional and absolutely kind. I'm going to have him back soon for my next project because I loved his work and I recommend you do too!

10/10 Ben was absolutely outstanding, I paid the extra fee to watch / build my gaming desktop with…read morehim. I've always been etch a sketch with private repair from other states, but Ben handled everything amazingly and took good care with my parts. Made sure components would go to boot before even putting the build together 10/10 highly recommend, would trust leaving anything with him for future repairs and builds of anything within his capability. They also provide military discounts as well so that was a nice bonus! Couldn't have asked for better service.

Fair price for computer rebuild. Good recommendation on parts I hadn't thought of and done when…read morepromised.

Reasonably priced and very friendly. I needed the keyboard…read moreand power cord replaced for my laptop and it was ready in less then 24hrs

My computer died and I didn't know where to turn. A friend told me he was very satisfied withwhat…read moreWestern computer outlet had done for him. I was very reluctant to go anywhere since my computer in Flagstaff had died some months earlier and Data Doctors had really left a bad taste in my mouth. Brought my baby in on Saturday. It was ready on Monday. It was as good as new. Everything was the same as before minus the virus. Data Doctors stripped mine earlier and replaced all the programs with freeware and "almost as good as" programs and it took them over a month. Western took one day and bam.....good as new. Did I mention price? Data Doctors charged over $200 and Western charged 69 dollars. Would I go there again? You betcha'. I have five computers between Flagstaff and Phoenix and they will all call Western home.