Thanks to EJ for his great service !! He help me find a pretty cool helmet . I will be coming back here for all my motor cycle gear and more ! read more

This store is part of the Cycle Gear chain. Different stores have more or less merchandise depending on the location. This one has a fairly large selection of gear at very fair prices. The folks there are quite helpful and know motorcycles, they are not just minimum wage stock and checkout clerks. Check the sales and clearance racks for some really sweet deals, especially as they unload for the new season. There may be other shops who carry some very specialized supplies and parts but this store is very hard to beat for 90% of what you need to ride and maintain your bikes. read more

Shopped at Cycle Gear for a helmet, Kat the cute sales lady knew her stuff and took the time to ensure my lady friends helmet fit properly. Great friendly store with top notch customer care. I give Kat and the other sales force a 5 star rating. This why you don't buy helmets over the Internet you need to try them on. James read more

Picked up my gear, got good prices, staff was amazing and even gave me a discount! Selection of dirt bike helmets seem limited but I did find what I wanted, will continue to come here! read more

This is a little bit bigger than the one in Pleasanton, but that's not saying much. (Grab a beer, hold one and then read my review of Pleasanton Cycle Gear.) Pacheco has just more of the same crap: Bilt gloves and helmets. They have a wall of helmets, but none you want. They were either plain or hideous. Hmm.. This place is a perfect analogy for dating; sure there are many people out there in the world to choose from, but no one you want to have sex with). All the gloves are mislabeled. Don't go there for gloves. Literally every single glove I tried on had the wrong name and size attached to it. You grab a large, then as you try them on the inside of the glove say small or medium. I checked the others and it's every pair! The whole fucking place is like one giant grab bin. Have you ever saw a clearance sign at a store, then dug through the grab bin looking for a DVD? That describes the glove section. It looks like the Looney Tunes Tasmanian Devil spun through there. The staff is nice but they are a carbon copy of goofs that work at the Pleasanton store. Everyone looks like they just rolled out of a dumpster. All the way down to the semi-lesbian with short black hair. (Oh, aside from the two-toned hair-colored skunk girl at the counter.) You are forced to spend an inordinate amount of time there just going through their shit. Their response is, "Oh, all our gloves are like that." Then they walk away. I don't know about you Yelpers, but I don't have 3 hours to stand there like a dumbass sorting through shit just to track down a matching pair. OK, enough of my rant. I was told by Yelper, Denise F., that if you really want a selection, then to visit the "mothership" Cycle Gear in Sacramento.. and according the employees at Pacheco, the Sac building is 25k sq ft and the helmet section alone is as big as the Pacheco location. Other Yelpers that have been to the Sac store said it's totally worth going. So, there you have it, avoid the small Cycle Gears or you'll get more burned than your calf did from your first motorcycle. I know it's a little bit of a drive to Sac, but at least you'll get the shit you want. read more

Returned to riding recently and have had great service from the team at Cycle Gear. All the locations actually, but this is the one I've visited the most. Customer service has been stellar. I wish they were able to carry a bit more inventory, but I'm thankful to have physical store to visit. As good as online retailers are, I enjoy touching and feeling the clothing I'm buying and appreciate that Cycle Gear does a good job overall of keeping good stuff in stock. read more

I buy all my bike stuff from cycle gear. They have an awesome selection at this store, with prices comparable to those you find online. Their staff is usually very helpful, and they definitely know their stuff. Moreover, you just can't complain about the return policy here. What other place lets you try out helmets for an entire week? read more

My dad has been shopping with Cycle gear for a long time. When it came time that I had my own bike I tried the cycle gear closest to me. The staff is informative and friendly. I am usually out of the store within 15 minutes. If I were to stay longer I know I'd spend all my savings. I just bought a new helmet today, great prices and products. I am extremely happy with all my purchases. read more

First time into this place. I'm a new rider looking for good gear and they had the knowledge to point me in the right direction and give me feedback on what would be best. Very helpful with sizing and Kat really worked out the best deal for my budget, she'll work with you and you can trust her!! :D Overall a wonderful experience. read more

Hands down the best place to get any motorcycle stuff in a brick and mortar store.

Came in and bought a 200$ tire for my bike and paid the extra 25 for them to mount and balance it when i got it back i realized that they didnt change the valve stem seal and didnt give me my valve cap back and they charged me as if they replaced both. i also got charged a tire recycle fee?? I was asked if i wanted to donate my tire and i said yeah they never mentioned they were going to charge me for "donating" my tire, very disappointed going to Fairfield cycle gear next time. read more

Great prices, lots of sales but unlike most cycle gears it has very limited selection. They don't have a lot of sizes or styles of things.

worst service i got ever. i am a tourist , i am panning to go on a long road trip of 9 month to south america and i went to the store in order to spend 500-1000$ to buy equipment. i felt like i am bothering them with questions, they made me feel bad about trying the gear because they need to fold the clothes back! it absolutely ridicules, and what absurd about it its that the manager told it to me directly. she was absolutely mean to me from the beginning because i asked if there a discount on a big purchase . i was asking about product and they didn't respond even after i already spend 450$. this was absolutely absurd. like my money is not good for them. i did bought the product because i was in shock, and i didn't know if there is another store in the area. but today i am going to return them all and get refund . if there a higher level of managing to this branch, i would advise you to inspect that. i would recommend to avoid shopping in this place even though their prices are good. read more

Poorly or at least Inconsistently Trained Staff and Unreliable Product quality! The short and the tall of it is I bought a battery DuraBoost (Long Life) CT14B-4 well not 'Long' at all if consider 7 months a joke for a $115.00 battery to last. At check out I was told the warranty was 12 months, that turned out to be wrong and is only 6 months so not surprisingly in month 7 the battery started losing its muscle and was a no go after month 9. So the short of it for the so called "Long Life" compared to a car battery of same lead-acid technology you might be asking yourself as I am? Well it is a double rip-off as you not only pay thought the nose for a piddly little battery that lasts way less than one year but then you get conned into forking over $50 plus for a 'tender' battery charger which depending on the luck of the draw could actually limit the available 'memory' of the battery from the git-go! in anycase Motorcycle batteries and 'tenders' (trickle charges) are a rip-off when in my experience car battery lasts for 3-7 years. read more

been going there for years, never had an issue with returns or parts, friendly and helpful staff. not a fan of the bilt line of products but they are inexpensive and will do when your wallet is light. some things they didn't have but they were able to get it from another store relatively quickly. large selection of helmets and if they don't have the size they can get it. Word of advice, and this goes for every motorcycle/car shop, if you don't know what you need or have limited knowledge of bike mechanics, tell them up front. They will show you what you need and explain the options. A friend of mine who only knows how to put gas in, start his bike and ride it was complaining to me about how messed up the place was and I told him to do this, his option changed dramatically, now he is a regular customer. standard parts like batteries and tires are all in stock here and way cheaper than the harley dealer for the same stuff without the harley emblem. They aren't going to have everything you need for every bike but that's what the internet and harley/honda/etc dealers are for. Very convenient too as it's right down the road from me. also, +1 to Johnathan G on being close to Wendy's, frosty's and baked potatoes are just what you need when taking a break from working on your ride. maybe even some chili. read more

New helmet for a good price. They hooked me up with a discount for a TINY scratch on the helmet.

The team at Cycle Gear in Pacheco. Big Kudus to Kat who set me straight on best helmet and communication equipment. Good job.

Helpful staff, not overbearing though. I liked shopping here. 2011 edit--- It's soooo sweet to shop in the cool a/c in the middle of summertime when Concord is so dang hot....wait- I smell a sales tactic here...LOL Thanks for keeping it "cool" in here. CG staff, we luvs ya!--Eric read more

As a rookie two wheeler, I got a free half-hour seminar from the owner on which helmet to wear. He was friendly and knowledgeable. In the end I got a great helmet for a very reasonable price. Don't be a numbskull. Get your helmet here. read more

The staffs there are very friendly and tried to help me to found out the brake lever very useful

I have dealt with several individuals there and none of them seem to be very knowledgeable about the items in their store. I called once asking if they have an item in store and if it was the right tool for my bike. Guy on phone said they do and it was. Went to store, guy helping me behind register asked what bike it was for. After I told him he said it wouldn't work. Ordered same part from RevZilla after they confirmed it fits and will work. Another time went to the store with a friend so he can get a helmet for the first time (new rider). We didn't realize we got miss-information until he went to Dainese to try on helmets. Another time I ordered a tire to their store. They were supposed to call me when it was in. Never called. I also went in and asked for a specific motorcycle jacket to try on. They didn't have it, but he pointed me to another jacket and stated it has CE level two armer, which I was surprised about since I thought I looked up the jacket and remembered it didn't. I questioned him and he re-stayed it was level 2. He walked away and I looked at the tag and it stated level 1. Although they are not very knowledgable, they are all very nice. Not sure that's enough though. It's unfortunate I can't trust anything they say. Especially since I normally go to a store to get input. read more

I am very disappointed. I used to come here in high school to get my dirtbike gear. I went in recently and the staff was very rude, unhelpful, and made me very discouraged to find the right gear I will definitely not be coming back to this shop again They just lost me as a customer, as long as many of my family members and friends read more

I wanted to thank all of the wonderful crew at this Cycle Gear as they are really good at what they do! Every time I go here I meet a happy face and receive all of their efforts to help me. The staff for customer service is tops leading to say the manager knows what she is doing! The rear parts department is great and I want to send out a special thanks to Mark! Mark is very knowledgeable!! When Mark is buried he always finds time to help me and find the answers even if he has to go the extra mile!! Dave is also an extra mile guy!! Thank you Mark, Dave, and the entire staff for helping me so many times in 2014! Cycle Gear Corporate really needs to acknowledge this great store's management and the great team working here!! I drive the extra miles as they go the extra mile!! Thank you Avissa for managing such a great store!! read more

This place has horrible customer service. Went in twice and as soon as I walk in with my wife and son, I'm greet with awkward stares and silence from the employees. Both times I was the one to say hello first to break the awkward silence. I'm a new rider and coming to this store was dealing with bike snobs who did not want to help whatsoever. Ignored me and my family the whole time. Until I asked an older gentlemen if he was busy and his exact words were "yes, why? What do you need? Then he proceeded to actually try and help me. Then my thirds experience was when I called in for an item check, which was for a Medium in the Simpson Outlaw Bandit helmet. Said the name loud and clear to the gentleman. He confirmed they had it. I sent my wife to go pick it up and he told her I asked for a ghost bandit and proceeded to tell her that's exactly what I asked for. Honestly I don't know if all cycle gears are like this, but I am definitely not ever coming back to this one. Treat everyone with great customer service or find a job that isnt customer service based. read more

Very impressive customer service. I'm always greeted as I entered and approached later on for help with anything while im browsing. The sales associates are always helpful and they know their products. One visit I was looking for a a specific jacket and they didn't have it in my size. So the sales associate went through a catalog and looked it up. He told me they would order it and have it within a week. A few days later I received a call and the jacket was in, and at the time I was busy and did not show up for almost a month and half. The jacket was still there when i finally came back! I've been to several stores, but will continue to spend my money here. Good job on the customer service guys! read more

Don't come here if you want your tire changed. I called to see if they did tire changes and the guy who answered the phone said, "Yes." I asked them how much they charged and he told me $30. Great, I thought, because I'd just had my front one done at Diablo Kawasaki/BMW for $50. After I drove 10 miles to the store they told me I'd have to leave it because the guy who mounted tires wouldn't be in until tomorrow. When I asked which days he worked (so I could bring the old and the new tire in when it was convenient and have it changed), they told me, "Oh, he just comes in when he wants to. He doesn't have any schedule." Could they have told me that on the phone so I wouldn't have to waste my time and gas to get there? Duh! NO. What a crappy way to run a business! Luckily, I then when by Contra Costa Powersports, 1651 Concord Ave. Concord, CA 94520, 888-738-9642 (I just copied and pasted that) where they changed my tire in 20 minutes AND CHARGED ME TWENTY-FIVE DOLLARS! read more

Poor customer service and a bit of a smug attitude from the employees. A big change for the worse from when they were in Concord. Not too many cycle shops around, but maybe time to look a little harder. read more

Been coming to the Pacheco store off and on for years, Top notch staff here keeps me coming back! Outstanding service and knowledge why go anywhere else. They really take care of there customers and want them to have a great experience figuring out what they need to stay safe in this sport... Ride On! read more

Horrible customer service!! The manager & her employee (I believe her name was Cara) seem to have no understanding of treating customers with respect. Have shopped there before multiple times with my husband & we never plan on going back. So disrespectful! read more

I am posting a quick review only b/c I read some of the others before going to the store, and they now seem excessively negative; my experience was excellent. The young woman who helped me was very attentive, knowledgeable and patient. She helped me find a helmet and a jacket in about 5 minutes. The selection was excellent and the prices were great. I had many choices and I found my size for both the helmet and the jacket easily. read more

I like the store and product selection. The staff is knowledgable and friendly. My issue is that they don't stand behind the product they sell. I took a pair of fox pants back that had ripped after one ride within 45 days of purchase. The sales associate said it looked like wear and tear but took a picture of the defect and said she would contact fox and get back to me. I never received a call which is my biggest issue. If you say you are going to call me and follow up then do what you say! This is the first rule of customer service for any retail store. I eventually contacted fox directly and they were very accommodating and are replacing the defective pants. I also special ordered several items from the store which I don't recommend doing. It is much easier to purchase special order product on cycle gears web site. It took me three trips into the store to get an itemized receipt of what I had purchased. I was once again told I would receive a receipt via email which never happened. read more

Good little store. May not have everything in stock, but staff was helpful in finding what I needed.

I would like to love cycle gear, but I can't. I just moved from San Jose to Walnut Creek and frankly I'm spoiled by Road Rider. Road Rider is the gold standard. I've been riding (almost daily) for 40 years, and have seen my share... First - Why should I need to wait a day to have a tire mounted? The tire "Tech" installed my wheel weights on the polished portion of my rims (after I ask them not to) so I ask them to re-balance the wheel. When it came back the wheel weights were different and in a different location, which is odd. I figured hell with it and balanced it myself on my static balancer, which was different as well. Second - Cycle Gear sells only their own lame ass crap, no assorted brands to choose from. Third - Staffed by amateurs. Boys doing a mans work. I guess if I didn't know any better, cycle gear may be ok. I seriously don't think I'm asking to much, I just wish I had other motorcycle accessory shops to choose from cuz Cycle Gear ain't cutting it. read more

I think this is a good store with a friendly staff. I'm always asked if I need help when I go there. I bought a $180 jacket there and after about 10 months when the zipper on one of the pockets broke I brought it in and without any hesitation they let me exchange it for a new one on the spot. Another time I saw a young rider in there who wanted to buy new gear (forgot what it was) to replace something that broke and the salesperson could have easily sold him a new one but instead informed him the gear was covered under warranty and replaced it. To those who bitch about the selection-Cycle Gear is what it is. Lots of house brand Bilt stuff, small square footage, and not a huge variety of non-Bilt stuff (which is why I give it only 4 stars). But does Newenough.com, Motorcycle Superstore, or anyone else online have any outlets around here? It is, for thousands of riders in the Bay Area, the only shop around and at least they are brick and mortar instead of just internet. I'm glad they are around as a resource. read more

this place is awesome, I go here a couple times a week and the employees are very helpful. if you have questions about gear or even cleaning supplies ask aaron or steph they know a lot about the stuff they sell. read more