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    Big O Tires

    3.5 (188 reviews)
    Closed • 8:00 am - 6:00 pm
    Updated a few days ago

    Services - Big O Tires

    Tire balancing

    Tire installation

    Tire Pressure Monitoring System repair

    Big O Tires Photos

    Recommended Reviews - Big O Tires

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    Reviews With Photos

    Oil leaked
    Okbah A.

    I took my van here for a simple oil change and ended up with a major problem. Shortly after leaving 25 miles , while driving on I-680 toward Fairfield, other drivers started honking and warning me that my van was leaking fluid and smoking. I pulled over and found oil all over the engine, under the van, and even on the back and sides. My company had to send another van to transfer my load, and I waited two hours for a tow truck. When I arrived back at the shop, the front desk staff greeted me with an attitude instead of offering help. The mechanic, Williams, first claimed the issue wasn't related to their work. Later, after I followed up, I was told it was caused by a defective filter. Another employee admitted they had forgotten to install the oil filter ring. Even after they "cleaned" the van, it was still dripping oil everywhere. I asked for a proper steam clean and reimbursement for the tow, but both were refused. Williams also stated they would not cover any dealer inspection or repair costs if further damage is found. Overall, the situation was handled very unprofessionally. The mistake caused me a major inconvenience, lost time, and potential damage to my vehicle, yet the shop refused to take full responsibility. Not recommended.

    Smh yes another Nail

    Well 4 months ago I came here and now I'm back! Came in this am and met Williams .... Walked in while he was with an older lady who was super funny and nice. After he was done with her He greeted me and asked what's going on for me today and guess what!!? Nail in the tire again smh ... I gotta really check parking spots now before I park .... He got my key for the mileage and before you knew it he was done. Like wait what; had a good convo with a coworker of his that was super nice also Charles found out he does uniforms but he was chill. I even met the man that worked on the tire Johnny! Thank you man and thank you for the I need a new tire part. Next month I swear thank you for always being professional, honest and prompt at this big o. Until next time

    If you look, you can see the spare tire hanging down at a steep angle. This is the way they gave my truck back to me.
    Mike P.

    First off, let me start by saying Mike was the only positive experience out of this entire interaction with this big O. I showed up early morning because I got a flat tire on the freeway. Mike helped me with great customer service informed me that unfortunate they did not have a tire in stock. They would have to order it. I let Mike know that unfortunately I was running late for a meeting and he offered to have the tech put my spare on for me. The technician had an extreme amount of difficulty lowering my tire so much show that they had to use my tools to lower my tire and then try to give me my truck back with a tire still dangling down. I had to tell him that that's not right, it needs to be lifted if I drive it like that it could bounce out and cause a lot of damage to my vehicle. It took two people to get my tire back up.The next day I took my truck to the Toyota dealership where they informed me mounting the tire underneath the vehicle is not the right thing to do. This causes damage to the face of the rim which you can see in the photos provided. I told him not to do anything and I would have the conversation with big O I think call big O where I was told come back the next day and the manager would review it with me. Keep in mind I live in another city and have to cross the bridge so this isn't an inexpensive trip when I showed up the next day I was informed that no manager was here today and they're not sure why I was told that but luckily Mike was there and once again provided me with great customer service took photos of my situation documented and notated everything and apologize for the experience since said don't worry we'll take care of this only for close to two weeks to pass for me to be told that because they didn't charge me for the service that they wouldn't repair anything that the damage caused my vehicle was my own responsibility to repair. I offered to pay to have the tire mounted. I offered to buy a tire. Had they had one in stock I do all my business with big O and they damaged my vehicle and tell me oh well you're on your own.. This is an extremely upsetting situation. I even offered to spend more money at their location purchasing brand new rims and tires for the entire vehicle. If they could give me it's reasonable discount I've made a call into corporate and have received no call. I was also told that the district manager would call me and explain all this to me which they did not and still have received no call as an individual that works in customer service and someone who trains on customer experience. This is definitely not the way to grow retain business my only advice to anyone reading. This is pick another location to purchase your tires. It's obvious that this one doesn't care about their customers.

    Before is BIG O's alignment - after is Les Schwab

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    17 days ago

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    6 days ago

    Daniel at Big O is great! The service was quick and staff was friendly and accommodating!

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    6 months ago

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    1 year ago

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    1 year ago

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    11 months ago

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    2 years ago

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    1 year ago

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    8 months ago

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    1 year ago

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    2 years ago

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    10 months ago

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    1 year ago

    Great service as always. Glad to have a consistent one-stop shop that's so close to downtown.

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    2 years ago

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    11 months ago

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    5 years ago

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    4 years ago

    Quick service for a flat tire. Easy repair without the heavy sales pitch for new tires. Great service and prices. Thanks Pierre and team.

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    3 years ago

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    2 years ago

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    Page 1 of 5

    Ask the Community - Big O Tires

    Review Highlights - Big O Tires

    “I have been going to this Big O location for about 20yrs or so, so If I were the owner, you got a great guy in Pierre.”

    Mentioned in 25 reviews

    Read more highlights

    Auto Repair Garage - Rear brakes fixed

    Auto Repair Garage

    (141 reviews)

    I can't say enough good things about my experience with Auto Repair Garage. I recently had them…read moreinstall coilovers on my 3rd gen CR-V, and Jesus was absolutely fantastic to work with from start to finish. Jesus went above and beyond to get the job done right. The installation turned out to be really challenging than expected, but he was extremely knowledgeable, patient, and willing to put in the extra time to work through everything. He even stayed after hours to make sure my CR-V was properly installed, adjusted, and safe before calling it a day. That level of dedication and attention to detail is something you don't see everywhere. Fred was also great to work with and made the overall experience easy and stress-free. I really appreciate the time and effort they both put into my car. If you're looking for a shop that takes pride in their work, stands behind what they do, and genuinely cares about their customers, I highly recommend Auto Repair Garage and have recommended them to my friends. I'll definitely be bringing my CR-V and other cars back here for future work. 5 stars all the way!

    My car (lowered on coilovers) needed an alignment and they were open and had great reviews on yelp…read moreso I decided to give auto repair garage a try. I called in and they confirmed they could take my car. Ty (Not sure how to spell his name) did my alignment and was amazing he knew his stuff. He got my car on the machine and made sure my car didn't scrape on the bottom of the rack with using necessary pieces of wood. Car tracks straight and I couldn't be any happier, I'd 100% recommend Fred and his team. SCORE CHART 1-10(Horrible to Amazing Customer Service: 10 Communication: 10 Handling Time: 10 Price: 10 Quality: 10

    Big O Tires - tires - Updated September 2026

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