Excellent service - fast, great value, friendly, easy to work with. We had caught a nail in one tire and need routine rotation as well. Pulled in and was warmly greeted, they had me in and out very quickly and the price was very very reasonable. I had purchased the tires from Costco (they offer free repairs and rotation), but scheduling to get the vehicle in can be a very long wait. When you have to get it done NOW, yeah, it's worth paying a little to get it done immediately - and Big O took care of us with very little out of pocket...and quickly. read more

The quality of service I have received from Big O on Clayton Rd. has been exceptional. Due to a travel emergency I had to purchase 4 tires while in Reno. Big O was the nearest tire location. I was not to thrilled with the service or price considering my situation. About a year later while back home in Concord, I needed a tire serviced. I was assisted by Erik, the manager and Pierre P., a sales specialist. My profile did not carry over as they told me it would in Reno, but Erik and Pierre completed a local profile and serviced my tire within a 15 minute period without asking for any paperwork from Reno for my purchase. My car was an older Ford with lug nuts that were expanding and difficult to remove. The dealer wanted $200 to replace their faulty lug nuts. Erik lent me 5 lug nuts for my repaired tire while I ordered a new set online, then replaced all 20 at no charge. That was a WOW experience for me. They were friendly, knowledgeable and made sure I was completely satisfied before driving off. In all my years of dealing with tire purchases and repairs, I have to say that the service I received at this Big O location from Erik and Pierre was a step above outstanding. I am so pleased with my tire purchase now that I know they are within minutes for all my tire care. read more

Eric has always been great! But the short guy that works up front has ALWAYS been a total jerk! Pompas and rude! I had a nail in my tire and just needed it fixed. Granted, I came in 15 minutes before closing (what tire shop closes at 5? Most people don't even get off work till then) I was in tears because it had been a crappy day and the tire just sent me over the edge. I realize that the day I was having had nothing to do with this guy! I walked in, obviously upset and the only thing is said to me was "we close in 15 minutes". That was it. Cut me off mid sentence! Even if they were about to close, he didn't have to be a dick about it! How you treat people is a choice! Don't choose to be a dick! Unfortunately ,they could probably care less about loosing my business, it's not like they're getting rich off me, but we are a family with 5 cars that will NEVER be serviced by the Concord Big O on Clayton road again! read more

Great service and great crew! Got me in fast and were friendly. Highly recommended! Thanks Dan and team!

Got a flat tire issue and was worried that no place would carry the tires that my car needed given it's a relatively old car, but I was so happy to find out that this Big O Tires had them. We called to check before we were headed there, and once there we just surrendered our car key and went home. In 2 hours my car was ready. I would say the service was really quick, which I really appreciated. We replaced 2 tires even though one one had the leak issue, so that the car would be balanced. Cost was $133 per tire (July 2024) but there's also additional standard fees such as the mount & balance fee, tire disposal fee, etc. Overall it was $360 out the door. Not bad. I'm just happy the service was quick and I can use my car again :) I would use their service again in the future. read more

Big O Tires - Inside the shop. - Tires Near Me - Concord, California

Excellent service from Eric and Jim. We had an emergency brake issue and they got us in same day. They were very helpful and explained everything to me. I was on the road in hours and the price was reasonable. read more

I needed 4 new tires on my car and I called to get a quote and spoke with Pierre. He was very knowledgeable and didn't try and upsell me. He told me they could accommodate me that day and made the experience quick, easy and super friendly (I had 2 young children with me). read more

I referred my young daughter to Big O in Concord. She was having brake issues. I have been shopping there for over 20 years. Erik and his team took excellent care of her. They gave her a fair price and most importantly, made her feel comfortable. I really appreciate having a trustworthy place to care for our small fleet of vehicles. read more

The guys at Big O Tires are awesome! Answered all my questions. Very professional and they do very good work. They did an alignment on my BMW and I'm very picky but it turned out perfect! They were also about 10% less expensive than the competition and got me in on the same day. Thanks. You guys are awesome. I will be back. read more

Always reliable and great service. Ive been using this location for 10 years and they always provide great prices and fast service.

I absolutely love the people that work here. I've gone here for a few times for different things and my experience is exceptional. Great prices, great work, great people. What more can you want. read more

Big o tires in concord is the best. Reasonable prices. Friendly staff. Professional. Got my oil changed in a timely manner

Needed instant service so I could return to work without being late from my lunch break. I got back with 10 minutes to spare. Couldn't ask for more assistance. read more

Amazing Service, thanks Erik for taking the time to stay late- we arrived about 5 min after closing, I was going to leave my car, drop My keys w/contact in the door slot-Erik unlocked the door, and moved my car into a garage... great customer service- thank you!! read more

I went in here to get an alignment, and they took me in right away. Once they got it up, they realized it had a suspension problem that had to be fixed first. They showed me the issue and then returned the truck to me with no charge. What a class act! I will definitely be back for alignment when it needs it again. P.S. The place that repaired the suspension aligned it at the same time or I would have come back. read more

I've purchased tires here before, great service. The service today was replace a tire and put new sensors in 2 tires. The counter guys are so friendly. Today's service was supposed to take an hour and a half, it only took 45 minutes. read more

Profesional and courtesy Met you with a smile Told my sad story in need of the car asap and gave me a timeframe of tomorrow. But 5 hours later, he called and made me happy, car done. He is definitely the Man! read more

Big O Tires - Great team of workers - Tires Near Me - Concord, California

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Erik and his team went above and beyond for us the other day. We took our Mazda in to get a tire replaced and when my husband came to drop me off to pick it up the gear shift on our F-150 was slipping and wouldn't go into gear. Even though that wasn't the car we had originally brought in and not something they would normally address after a quick inspection they identified and fixed the problem. Would give 10 stars if I could. read more

Got a bolt in my tire on my way out of the city. Called this place and they said to come on in. They had my tire repaired and I was on my way in less than an hour. Excellent service and would highly recommend! read more

We have a Big O Tires in Benicia. I drive all the way to Concord to go to this one. The staff is friendly, professional and feels like they are just trying to do what's best for the customer. I schedule my oil change and, typically, before I can finish lunch across the street, they are calling me to inform me the work is done. I wish all Big O Tires were half as great as this one, they cannot be beat! read more

This particular Big O is such a quality store. Everybody is friendly, helpful, and it's always a pleasant experience. I highly recommend this Big O tire location. read more

Great, considerate and professional service! I will always bring my car if experiencing tire problems - to this place. Thank you! highly recommended! read more

The guys at Big O are really nice. They take time to explain everything and don't make you feel rushed. Their prices are very good and they go above and beyond. read more

I will never take my car anywhere else than here! I have seen the same faces behind the counter for years now. They are always helpful, honest and there to truly help you! My most recent visit was for a flat tire. They took a look over the tire first to see if they could save it. Sadly that was not the case this time and they got a new tire for me later that evening! read more

It's not every persons dream to head over to get their tries replaced or fixed in my case. My husband came in on a Wednesday afternoon and was promptly helped by a gentleman name Dan! Super knowledgeable and courteous! Not to mention, he truly listened to his customers. We had a nail and instead of what most who would just sell you a new tire, he took the time to listen to what's happening and tried to find the BEST solution. Big o tires is lucky to have Dan! Cause -- any tires needs - we are calling up Dan! read more

It was a great experience. I showed up for a tire rotation. It was quick and everyone was very professional. To my surprise the service was complimentary which any of the other places didn't offer. Thank you! read more

I walked out Tuesday morning to get into my car and found that the pothole on Highway 4 claimed another runflat. I've lost one on the 80, one on the 580 and one to Treat Blvd. It's obscene that we can't pave a freaking road. After calling around town I got Pierre on the phone at Big O. Instead of giving me the stock "it'll be here in three days" answer, he looked to find tires that fit my car. And he found them. He said the best he could do was the next morning, but that was way better than everyone else. As a Realtor, I drive for a living and having my wings clipped wasn't going to fly for long. About an hour later he called back, my tires were in and if I could get it there by 4pm they'd get them on that day. Tuesday. Same day. Pierre FTW. I'll be back when it's time to put the back tires on. read more

My friend needed tires and I knew Big O Tires had great prices on the plus side that your tires come insured so if anything happens to you tires, you are covered. They also rotate your tires for free if you purchase your tires from them, they check you wheel alinement, and adjust your sensors on you tires. Coming to this place I felt welcomed when I brought in my friends truck today, I was in and out. They told me it would take an hour and a half but I didn't even wait that long. I feel safe now riding around with brand new tires knowing raining season is coming up. read more

Big O Tires - Outside - Tires Near Me - Concord, California

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These guys are fantastic. I've had two tires serviced here. One was a tire repair, which was taken care of quickly. The other was a tire replacement. They took care of my car while I had to order a tire that wouldn't arrive for a few days. Friendly service. read more

I had a slow leaking tire for several weeks. Took it in to this Big O Tire and they treated me with the utmost professional care. They greet every person that came in after me with the same attention and care. I will definitely be making this Big O Tires one of my automotive homes. Thank you gentlemen for your exemplary customer service. Salute to you gentlemen you guys really made my day! read more

My tire had a nail in it and was audibly leaking. Went to a tire shop and they said too low to repair. I ordered tires monday night. Said they would be in tuesday. I went and waited literally all day 8am to 4 pm only to hear they wont be in til friday and there's nothing they could do so I rolled around with a compressor in my truck and had to put a construction adhesive over the hole which barely worked. I called Big O and Dan Said theyd have the tires tomorrow. They installed and did an oil change and were great. My go to place from now on. No lies and i didnt have to take a week off work for some tires. read more

I received wonderful service at Big O Tires. The representatives were professional, courteous, and communicative.

My 1998 GMC Safari needed fluids, a burnt out headlight, tires rotated, and probably a new battery. I arrived about ten minutes early and was first in at 8:30am. Pierre was the technician who set me up. He informed me that after 20-30 years he's got one more week to go before his retirement! Pierre called me about an hour and half after I dropped off my van to inform me that my van was about ready and that he was able to find another headlight and that my battery was last installed in 2007, therefore needed to replaced. Ya, i had a feeling. The van was gifted to me about five years ago from my dad who took excellent care of and was the only owner. So thankful for the term at Big O Tires! Happy retirement, Pierre! You've earned it! I'll be back when i need more maintenance. read more

I usually get tires at Costco. They didn't have my tire in stock and I had to go to them to order. No place to park. So I called Big O. They had the tires and said I could come right over. The price was less than Costco and they were very nice. It took less than 30 minutes and I had my tires and I was out the door. Fantastic! Now my go to place for tires read more

This location is super friendly and knowledgeable. They are honest, upfront and also make time for you. My fiancé and I moved here recently and we needed an oil change and a new battery. We called a day before and they got us in the next morning. We had some questions about the things we initially thought the car needed and felt the mechanic who assisted us was very honest and upfront. He provided us with some knowledge about new cars and his experience with our car model. He was very extremely knowledgeable, nice and honest which was very refreshing. He quoted us fair pricing for the battery and oil change. We dropped off the car at 9am and it was ready by noon ish. Definitely will be coming back here for all of our car needs! read more

Upside: My car was towed in with two flat tires and they took me in with no appointment. That was good. They had four tires in stock that fit my car for a reasonable price. That was good. I also purchased an oil change that was a little bit pricey, but not too bad. Downside: Their service was very slow. I waited 2.5 hours and found my car in the parking lot, still waiting for the "free alignment." I declined the alignment, paid the bill and went home. Also, they have no bathrooms for waiting customers. I'm elderly, and that is a huge problem for me. read more

I had a very slow tire leak, needing more air once a month. Big O could not find the cause but said to come back if it continued. When I had other work done elsewhere a few months later, the mechanic there, unprompted, mentioned I had a nail in the leaky tire. I returned to Big O. Again they could not find the cause of the leak. I encouraged them to try harder. Glory be, they finally found the tiny nail and plugged the hole. This all took way too long. read more

said they could not fix tire... and i needed two new tires for $900.... really is it because I am a woman..... I took to another big company and they fixed it for FREE.. and you wanted $52 if big o could fix it.... shame. read more

I'm so glad I came to Big O Tires. I got four new tires (one was free with a promotion), an oil change, and an alignment. They were so quick, which is important for me since I usually wait/work in the lobby. Most importantly for me, the staff were all extremely friendly. They gave me some tips to get the best bang for my buck utilizing their warranties. The guy who did the invoicing was very funny and I appreciated that he really seemed to enjoy his job and coworkers. I'll definitely be coming back here even just for oil changes. read more

Driving down the road....when SNAP...2 blown tires. I pull over...call around and have the privilege of talking to Mr Eric. He explained that they had 1 of my tires, but not both. He shares that he would call immediately and place an order for the needed tire. He was calm, helpful & thorough...during a time of high personal stress. This all happened before I called the tow truck. Exceptional service. Then after calling for tow, waiting for tow, & being towed...I finally reached the shop...around 2hrs later. Spoke to different person....but quess what....Mr Eric had provided thorough notes. After handling the check-in ...I was offered a ride to Bart or another local destination. The driver was courteous, calm & a safe driver. Exceptional service. A few hours later...recieved an unexpected call that the tires had arrived early...and car was ready to go. I can not share enough... my appreciation for the exceptional service...experienced with all members I dealt with... The service started with a phone call...and continued until I picked up my car. A warm thank you to Mr Eric & All members of the Clayton ave- Big O franchise. Service was EXCEPTIONAL...and very impressive. Thank you, Sharine D read more