I've taken my car here a handful of times for oil changes and different services. Ive asked for a quotes on other services and they've been very helpful in the past. Really quick oil change service and honest and friendly staff!! read more

DO NOT patronize this establishment. For a while now, we have been taking different cars for an oil change to Clayton quality auto service. On occasion, they would tell me that my vehicle had XY or Z wrong with it and they recommended immediate repair. I always declined. This week I took one of my vehicles for an oil change and was very specific about the quality of oil I wanted them to use. They assured me they would use the specific type of oil I requested. They did not. They put in a lesser quality oil as indicated on the little sticker they put on my car. When I questioned them about it, they denied making a mistake. They also told me that I needed a big transmission repair that was required at my mileage on my vehicle. I declined their offer for the repair on the spot and drove to my longtime trusted mechanic. My mechanic pulled up the specs on my vehicle and there was no type of transmission repair needed at my specific mileage. There's no transmission repair called for for my vehicle for the next 10,000 miles. Clayton quality auto service was also recommending repair for two other customer that were at the business at the same time I was. Many people would not know if there was something wrong with their vehicle and I believe this is an extremely dishonest establishment trying to use scare tactics to perform unnecessary repairs on unsuspecting customers who may not have a trusted mechanic to double check. AVOID AT ALL COSTS. If I could give less than one stars for this place, I would. Extremely dishonest and manipulative business practices. read more

I've been going to Clayton Auto Quality Care for years for oil changes, and they've always taken great care of my vehicles. The work is consistently high quality, done right the first time, and never rushed. They're honest, knowledgeable, and straightforward--Highly recommend Clayton Auto Quality Care to anyone looking for reliable, professional automotive service. read more

Very nice place, fast and great service. We have come to this place for many years and planning to come for many more. If you looking for a good place to change your Oil Clayton Quality is your guys. read more

I was in a hurry looking for a oil change on such short time limit that I had and I came across this place online and they said bring the car asap I was in and out! Good service great people and overall not to expensive. read more

I had gone to Clayton Quality Auto for oil changes (brought my own oil in), once asked them to fix a valve stem in one of the wheel (when someone burnt it) and did some other simple troubleshooting. Services were usually prompt. They were honest, quite up front about what work they can or would not be able to perform. read more

Clayton Quality Auto Service - Auto Repair Near Me - Concord, California

Funny little update to add to my previous review. I went to Kings Donut which is located right behind this poor excuse for an Auto shop and the owner/front desk guy/scammer came out and saw me getting in to my car and just starred me down as I drove away LOL I also can't help but laugh when I pass by the shop and they have a "15 minute oil change" sign outside knowing every time I went there I spent at least an hour and a half there and you probably will too if you dare to do business with them. This place should be legally required to remove the word Quality from their name because they do not provide QUALITY service and the reviews reflect that. This place needs to be shut down ASAP. read more

These guys are great! Honest, fast. Highly recommend and are reliable! Family owned busines good to support these guys who do solid work!

All my cars get their oil changed hit. Great and fast service. Good prices for repair jobs as well.

My family and I have been going here for oil changes for years now and they always do a great job I know I can trust them and I definitely recommend them to anyone in the area! read more

Every single time I have any problem with my car or need routine service I ALWAYS get exceptional care at great prices. They are thorough and care. They noticed something my last oil change that they brought to my attention something about my brakes. He was very concerned because I drive my kids around. He got it in and fixed super easy. I take all my vehicles here read more

Family have been going here for years! Extraordinary speed, came by for oil change and was done basically in 5 minutes while they checked and ensured everything else! read more

Not a place I would recommend. The mechanic seemed puzzled while working on my car. They weren't able to fix my car. The mechanic referred me to another shop after charging me $150 for his 20 minute job. The other shop asked why they charged me if they couldn't fix it. He said to take it back to them and either have them resolve the issue or refund your money. They wouldn't refund me the $150. Instead, they said I could have a $150 credit towards other services. Not the answer I was looking for. The Matco tool guy was there while I was having issues and hooked up his scanner to the car. He said the computer wasn't talking to the ABS module. I asked him if he knew a good mechanic in the area. He reffered me to them and they have been great. I understand that stuff happens. They should have just issued a refund. I tried to talk to the owner but he walked away ignoring me and proceeded sit down with his buddies and have lunch on his picnic table infront of the shop. That to me was extremely rude. He obviously couldn't care less about his clients read more

My experience was not reflective of the 4.5 average star rating that this business maintains on Yelp. I struggle to give negative ratings on Yelp, but felt the need to for Clayton Quality Auto Service. I called at 12pm on Saturday asking if they had availability to replace my battery in my Honda CRV. I also asked if they had the specific battery on hand. Staff answered "yes" to both questions, and said "come on down, we can do that right away for you." Great! When I arrive, staff immediately began to take the old battery out of the car. After about 15 minutes of waiting, I was informed that the new car battery was actually not in stock, and that they would have to order it. Not a huge deal, it happens. It was at this time I was quoted $220 for the parts/labor. A little more than I would like to pay, but I understand. I ask "ok fine, when will the new battery arrive?" 15 minutes I was told, sounds good. I wait at the shop for an hour and 40 minutes before the new battery finally arrives and is installed. Staff rings me up and says "that will be $272" Wait a minute, you said $220 an hour and a half ago? "Yeah well the first guy I called didnt have the battery so we had to call another shop." I was not informed of this throughout the hour and a half I was sitting at the shop. So I'm curious and look up how much the battery actually costs online, and its $134. So even if they're upselling the battery a bit, I'm skeptical that a 10 minute battery install should bring the total to $272. Staff knocked off $12 to bring the total to $260 as a courtesy. I understand auto work is not easy, and small businesses work hard each day. That said, these folks were not transparent with me and I was dissatisfied with the service. 2 stars because ultimately the battery was installed read more

Clayton Quality Auto Service - Auto Repair Near Me - Concord, California

One of the best places in the Bay Area, I recommend Bay residents to visit this Palace, The workers are so nice and friendly. read more

My husband only trust this place for our oil changes and car repairs needed. They are very professional and really value their clients.

thank you for being so great and fast . this is the best place to come . This has been super helpful read more

This shop is honest, more than fair. They are exceptional. They make sure that you are a satisfied customer. I can't recommend them enough.

This place provides a fast service and great staff. Recommended for everyone to have their car service here.

This is a really great value for the quality of servive provided. These guys run a professional family business, with excellant work at extremely affordable rates. It was less expensive for me to have them do my last oil change with filter than to buy the oil myself at O'Reilly's and do the work myself. I highly recommend Reha and his family! read more

Clayton Quality Auto Service - Auto Repair Near Me - Concord, California

Very appreciative of the men working at this business. Brought my car in for maintenance oil service. Turns out...I needed a bit more service than I expected. Brakes were at 5%, spark plugs could have waited a bit, but decided to go ahead and handle... -Now.. Why did I appreciate them. 1.Patiently explained what was needed... No pressure. Updated, throughout whole process... And even called to check on my progress before closing up. When I got the car back, that I thought had no problems..... WOW... What a difference. The car went from feeling like a "go kart". . To a smooth glide. WOW...I can feel a noticable difference..just wow! Thank you gentleman... Much appreciated. 2. I also sent my girlfriend for service because light was on dashboard. We were prepared for her to possibly have a large bill. She took car in... They reviewed and turns out she just needed air in her tire. Much respect and appreciation for their honesty. Warm appreciation, Sharine & Celia read more

These guys are great. They provide an honest service, include you in what they are doing and are very affordable in comparison with almost ALL of the auto service centers in the area. They go above and beyond with me and cleaned up my wife's engine bay. Excellent service! read more

Great place to visit & great stuff always welcome & you fell like your own shop in fact I take my 2024 Highlander for some mentaince it them 30 and dealers was 7 hours read more

This place used to be good, which is why I've been coming here. My last several visits, the guy running the shop tells me I need this and that fixed (which I later find out I dont need by calling the dealership and asking). I came in for an oil change and spark plugs. The guy says it's $600 just for parts so it will be $1000 total. That's when I called the dealership who told me parts were $123 for spark plugs. The guy at the shop then tells me I need my transmission filter changed. Umm what? The dealership confirmed that's not needed. Today is my last visit here, time to find a more honest shop. Is anyone else concerned that he is not typing anything into the computer when coming up with pricing? Anywhere else I go, I get an exact estimated total with change included. This shop just makes up a number and then rounds up. read more

Fast quality service. Friendly customer service Clean waiting room (even toys for kids) Fair pricing, honest employees Family owned and run business. I highly recommend this auto shop to anyone read more

The staff is great and friendly. Prices are reasonable, highly recommend coming to this di fang to get your car fixed! read more

Clayton Quality Auto Service - The staff was great and friendly. Prices are reasonable. - Auto Repair Near Me - Concord, California

I've been coming to this business since owning my first car. The service is wonderful. They are incredibly honest and knowledgeable and always offer a great value. I also never ever feel like they are trying to gouge me--quite the opposite. Truthfully, I don't go anywhere else to get my car serviced. As a plus, I'm always in and out within a half hour, which is a major plus! read more

Fast service and very nice gentleman and a reasonable price!!! They get you in and out!! I've taken all of my cars there! Highly recommended!! read more

Great service & my family's go to auto shop for years! The service is always great, & the quality is worth the price. Easy to get in & out when it's not too busy. read more

This is the best place to have your car Service, I've been coming here for over 20 years. The mechanics are excellent technicians and Nelly is an awesome manager, a definite plus. Bring your car or truck hear, you will not be decipointed. If you want quality work and honesty,come here for the family! Quality work read more

2nd review NOT in front of the front desk person, but I was lead to think that they topped off my windshield wiper fluid due to the receipt but no. It was all empty and I was lied to. read more

Clayton Quality Auto Service - Oil change receipt - Auto Repair Near Me - Concord, California

The service was very good, reasonable price and it only took less than 30 minutes to be done

Great service and customer friendly. I have been bringing my Honda accord here for years. Great place and prices.

I got my car towed to this spot only to add more issues to it and cost me MORE money. My car was stuck at my house for about 3 days, all three of those days I'd try to start it and it'd make a slow ignition noise, start up then turn off. Got it towed to this spot, they tell me it's the starter after about 20 mins then tell me it'll be fixed within a day. I get a call the next day and they tell me the engine is dead and they can help me install a new engine for an astronomical price. I decline and say I'll get a new opinion. Upon picking it up, the cars fully charged battery was completely dead. Then when the AAA dude had cables to the battery, the noise was completely different when starting the ignition. THESE guys messed with my car and damaged it without a doubt! SAVE YOURSELF from these sketchy mechanics ! read more

Great service, great price, great quality! Been taking my car here since I bought it with only 6 miles on it.

Went for an oil change and has great service, and it was a very good price. Will definitely be back again!

Quick, Very reliable, excellent service. Fastest oil change in town! Recommend to everyone. read more

Clayton Quality Auto Service - Front desk - Auto Repair Near Me - Concord, California

Love this place. Super quick, affordable and great customer service. Highly recommended.

If you're looking for a place to get your oil changed this is your place . They are very nice and fast . Try them out

this establishment was recommended to me by my dad whose work vehicles get serviced here. i was at honda in concord getting a recall service done on my car but i didn't want to get my oil changed there because of how much they charge for everything (over $100 for an oil change???!) after getting done at honda i drove over to clayton quality, drive around the back and was immediately approached by a technician and told him i wanted an oil change. he asked regular or synthetic, to which i replied regular, and i left my car key and my car with him and walked inside. the employee at the desk suggested synthetic oil, saying regular lasts about 3,000 miles and synthetic lasts about 5,000. i waited inside since it was raining and before i know it i was told my vehicle was finished. still unsure if my vehicle ONLY takes synthetic or if it can take either and i was upsold on synthetic but the whole process from driving up to getting back into my car took about 20-30 minutes total on a wednesday afternoon so i was content. i paid $60 for a synthetic oil change compared to the regular oil change that can be about $40ish, i believe. i have a theory that my car dealership always took so long with oil changes because they're looking around for other things to loosen or break completely so they can try to tell me i need to buy new parts from them and pay for the service to fix what they broke. LOL. anyway, really happy with the service at clayton quality auto service. they got the job done quickly and the process from start to finish was straight to the point. i definitely recommend coming here. especially if you're a girl and have constantly been taken advantage of over oil changes at other car places. honest service, two thumbs up. thanks guys. read more