So this is a little tough to gauge because I last got serviced over 10k miles ago at 120k. I've got my car brand new in 2020, I commute daily and often take road trips. I usually like this shop because they do waaay better work than my dealership. However 10k miles ago when I went in for a full diagnostic and oil change, when my car was returned to me, my EPC light was on which wasn't before when I dropped it off. I immediately turned around and had them fix the issue in which the team members (which was different than the usual team here I work with) told me there was nothing wrong and it would turn of after a few minutes of driving. But after I emphasized the issue and that the EPC light was not on before the diagnostic they ended up "fixing" it. 10k miles later at 130k, I decided it was time to change my original spark plugs and do my own oil change. After the fact I could feel that my car would jump into gear whenever I accelerated. From having this car brand new, I know everything that's ever happened to this vehicle so this kicking was brand new. But how could this be when all I did was change spark plugs and do an oil change? Surely it must be the spark plugs? Today I pulled out the new spark plugs and compared them to the originals to see if maybe there was user error and I damaged them or O'Reillys gave me the wrong plugs? As I inspected and saw that there was no damage I noticed a plug that was disconnected. More than just disconnected broken with a ZIP TIE fixed to it!? Picture attached for reference. After noticing this I couldn't help but remember this incident with the shop. I really hope that my EPC light fix was not just a zip tie and that this shops works better on their accountability and communication, I really like these guys but this is a stain on their track record for me. read more

Firestone Complete Auto Care - Tires Near Me - Concord, California

If you're looking for no attention to detail, you found it. Maybe my issues are caused by my perception of quality of repair due to my prior work experience as a service writer. I did not get a new reminder for my next oil change in my window, no email invoice hours after I paid nor any recommendations on suggestions on a car over 20 years old with limited service due to my dad's age. When I called the corporation they told me it's okay for them not to provide me with a receipt in a timely fashion. How far has the customer service department fallen. Back in the day I'd be sitting in front of my boss explaining WHY I provided such poor service, yet today it seems excepted. What do you get for a grand? High mark ups, no attention to detail and poor customer service on all levels. Bottom line? If your looking for a good deal, attention to detail look further as this misses the mark. Then again maybe it's my fault for looking for something more. read more

I don't normally leave reviews for anything . However, the service lI received was unacceptable. I just wanted a basic maintenance check and I wasn't getting anything done. Just to check what was wrong with my car. I dropped it off at 11am and I went around the mall across the street to pass some time. It was 2:30 and I gave a call to Firestone and wanted to see if I could get an updated. A older man over the phone says they're half way done and to wait a bit longer. I understand they were busy so I brushed it off. It became 4:30 and at this point I was getting a bit frustrated. I went back to the store and spoke to Josh. I told him I dropped off my car at 11, called at 2:30 and said the store was half way done, and it is now 4:30 I would like an update. All I asked for was a maintenance check. Josh then said he would check on the guy who was working on it. I sat there waited for an hour and I did not get an update. At this point it was 5:30. I was upset and went up to a younger employee and told him the same thing. I was there at 11, 2:30 they said it was almost done, 4:30 Josh would go check and didn't come back, I'm ONLY having a maintenance check, getting nothing done and asked for an update. At that point I just wanted to leave. He said he is going to go check and came back in 2 minutes. And said along the lines of "honestly, we didn't start on your car. The only guy that does the diagnostics has been busy and he didn't get to it" and suggested to come back tomorrow since they were very busy. I'm glad that he gave me an honest update. I appreciate the honesty he gave me and he was the only one that showed me good customer service. compared to Josh and the other person on the phone who said they were half done. Yeah they were nice but there was no honesty. I wouldn't been upset if they just told me they couldn't get to it and to come back another day and earlier in the day. Yeah I wasted my whole day waiting for nothing and it was upsetting but I'm more upset that they were not communicating with me and have been honest about it. I get they get busy but the lying they were working on it and honest communication needs to be improved At this rate I don't feel like coming back to get my car checked there or at all. read more

Terrible service, even a simple thing like calling you when your vehicle is complete seems to be a problem for them.

I`ll save you time and take a moment to read if you need a car diagnostic on this place. `DO NOT` ever diagnose your car here even though they have mesmerizing discounts. You will just throw your money away and the stress they will give you for diagnosing it incorrectly!! It`s better to go to a REAL mechanic and add just a little bit of what you`re paying them. Anyways, My car coolant temperature dashboard went all the way HIGH and went in there due to their `discounted diagnostic`. Ofcourse! who doesn`t want a discount right? long story short they diagnose my car for a freaking HEADGASKET! Which is if you live under a rock that will cost a regular car of ($3,000-$5,000). Good thing I had a second opinion and the real mechanic tested everything and they said the only problem in my car was the radiator isn`t turning on properly when on idle or traffic. I have it fix for almost $900 and now my car is working properly without any problem!! What a scum place. I hope they will stop doing this to people and think that `EVERYONE IS RICH`!! OH and one more thing! Guess what the mechanic recommend on this place? (GO TO CARVANA AND SELL IT THEY WILL NOT FIND THE PROBLEM) WHAT A JOKE!! I wonder if all the technicians here are licensed because that is ridiculous!! 0 out of 10!! read more

Firestone Complete Auto Care - INCORRECT DIAGNOSIS and get STILL charge the whole diagnostic amount of $120 with tax. - Tires Near Me - Concord, California

I was in a bind to get a tire replaced ASAP and it was late in the day. Firestone was the only business with the tire size I needed and had working later hours than all other businesses. They even stayed about 10 to 15 minutes after closing to get the work completed. read more

I'm surprised by the negative reviews for Firestone, as I had a positive experience. I visited them for a warranty claim on my EV tires due to premature wear and tire chunking. The technician, James, was excellent! He immediately saw the issue and tried to file a claim, but the warranty department was closed on Saturday. He called me first thing Monday with the good news that Bridgestone approved a 50% discount on four new tires. When I returned the next week to have the tires installed, James wasn't there, but Omar at the front desk provided great service. The tire change took the entire estimated three hours, and I'm very happy with my new tires. Everyone I interacted with was professional and helpful. The prices here were competitive and on par with other tire shops. If you have to wait, there's a coffee shop in the supermarket across the lot, or you can relax in one of the chairs in their lobby. It's located in the same parking lot as the Sun Valley Mall so a walk through the mall may also be a good way to pass some time. read more

Brought my car in for a diagnostic and an oil change, because I wanted to just find out what was wrong with my car before I go and spend hundreds of dollars on it. They took 4 hours to complete the diagnostic and oil change, and I was told that my car needed $1,500 worth of repairs. I was already suspicious after the mechanic started telling me I needed things replaced that I know I likely do not actually need replaced. Even tried to upsell me on a cabin air filter that I just replaced myself 2 MONTHS ago. I was a little annoyed at that point but was ready to let it go until the mechanic made a misogynistic comment to my boyfriend about how he "probably knows more about cars" than I do. (he doesn't) Don't spend your money here read more

Great service from Joshua. He was professional, attentive and went above and beyond. I'll definitely return for future maintenance on my Jeep Patriot. read more

Staff was friendly & helpful. I saw how some people were treating them (demanding & unreasonable) and the staff stayed professional and tried to be as accommodating as possible with the demands. They helped me as quickly as possible and got me back on the road. As far as "up charging", they could have easily done that to me, but they did not. The negative reviews are surprising as I had an easy, professional & kind experience. I'd absolutely go back! read more

I left my car for 5 hours, and it wasn't ready; I had to wait even longer. This shop is useless.

Joshua is the most attentive and knowledgeable manager and completely helped me decide on the best value I could afford. Omar gave great customer service. I am so happy to have their help and will never go anywhere else. Huge shout out to this honest business with integrity! read more

The people working were not only friendly but knowledgeable and quick. They explained everything and were very courteous.

It's time to part ways with Firestone. I've been a loyal customer for years, but the new manager has completely changed my experience--for the worse. I've visited twice in the last few months, and both times were disappointing. 1. Unnecessary upselling. They tried to upsell me on parts that were brand new or had just been replaced. I later learned their "recommendations" are based solely on mileage rather than actual inspections. Not exactly confidence-inspiring. 2. Charged for an unnecessary alignment. I went in for an alignment and was given a printout--after being charged--that showed nothing was out of spec. When I questioned it, I was told, "Next time ask for an alignment check not an alignment." While waiting, I watched the manager sell $90 wiper blades to a customer and then laugh about it afterward. He also bragged to another employee about being a "high up-sale location," which tells you everything you need to know about the priorities here. After years of trusting this shop, I'm done. read more

The manager who is working at this store very rude and has no manners . He interrupted the technician who was working on my car and sent him to another customer for tire change when I asked him why he did that he said " do you think you are more important than others " in front of the other customers . He also said he makes the Decisions what his employees do. I was very humiliated in front of other customers . Not to mention embarrassment . He over charged me , there was no tire rotation nothing . I will make sure BBB takes care of him. Don't go to this store . read more

Level of incompetence is baffling to me. I have an employee schedule an appointment for 8:00 AM. We drop another off at 8:41. They work on the one dropped off later before touching the one we are waiting for! They couldn't figure how to get approval. Would not recommend to anyone for oil changes. Time is money for me and my money is going elsewhere. read more

I'm surprised the rating for this Firestone is so low. I work in the industry myself and when I say it's hard to find good service in this industry I mean it. The people here especially Joshua are really outstanding. And I even had the opportunity to speak with a few of the techs and they seem passionate about their work and happy to be there which I'm sure translates to their work. Highly recommend to bring your vehicles here! read more

Service is garbage. Everyone is in a bad mood. The staff members give one word answers. Please train your people to be more customer service orientation. Mike was awesome and greeted with a smile. Although he didn't help me he seemed like he knew what he was doing. read more

Stopped here on a Sunday to get my tire repaired. I was greeted by Mike at the front desk. I think it was his first day transferred from another store. Extremely pleasant to work with got me in and out quickly. It's the type of customer service you want to recognize. Thank you! read more

fastest workers ever. only waited like thirty minutes and was frequently checked on in the lobby. Oliver's awesome, and did a great job. ty

Hey Lee S. Why is it that you respond to all of these negative reviews that have deemed your business with a 2.5 rating, telling people how saddened you are with their experience, but nothing ever changes? Month after month of bad reviews and you do nothing to stop it from repeating itself! I dropped my truck off this morning at 7:30 am for an oil change and here I am at 6pm still waiting for it to be completed. Terrible service, management and ownership. read more

Waited 15 minutes on the phone just to have two people pick up and say please hold them to have the waiting music say no one is available good bye. Won't ever call them again. read more

I don't normally post reviews, but I'm still stunned at what just happened. Unluckily, I recently caught a nail in my tire sidewall, which due to treadwear with the RR tire, necessitated buying two tires. But since my front tires are near the wear bars and the rain season is upon us, I decided I would buy all four. I have never seen this much complacency and nonchalance for a customer. I had an appointment at 10AM to replace four tires & get the alignment checked, so I waited patiently in the lounge for over four hours for someone to finally tell me they couldn't work on my car because it is lowered. To make matters worse, the only thing Nick could say to accommodate me for my time was to offer a free oil change, even though the car I brought for service was an EV. AN EV!! I was speechless and decided not to argue and walked out. What is the point of making an appointment if my car won't even be checked for FOUR hours? Even if you couldn't put my car on a lift, was no one capable to slide a jack underneath and pull off the wheels one at a time? The small tire repair shop near me was able to do this, why couldn't this large franchise shop? I decided to take my business to Firestone since they have a better selection of tires and can do the alignment which was due. I've been bringing my cars to Wheel Works-Firestone for over 30 years, including at least half a dozen sport compacts and even a couple crossovers that have been lowered, some by the shop themselves! In that time, there has never been major concern over maintaining my cars with the shop. The way Nick brushed me off, as if I never mattered at all was just shocking. They didn't even try. read more

services sucks Waiting more tree hours (they said one hour ) people come after me and left before me read more

Appointments don't matter here........... very angry came made an appointment then they said oh you can drop off car it will be done by 6pm bull crap then why should I have made an appointment I was just getting an oil change not getting my business I drove all the way from bethel island. read more

I took my car into Firestone to get my charging system tested. Well they did a full inspection which I never asked for (cus they did a tune up weeks before and already inspected it) and charged me for it. On top of that I had stuff stolen from my car. Not only did they give me attitude about it when I was stolen from they say there is nothing they will do about it. Worst service ever. I will never be back to Firestone on Contra Costa Blvd in Pleasant Hill, CA right next to the Sun valley Mall. read more

Only one word: scammer. Don't ever go there. Go somewhere else to fix your car. They charge even more than the dealership. You go there to fix one problem, but they'll keep calling you and say, "Before we fix the main problem, we need to fix this and that," and they'll give you a huge bill. read more

I'be been a customer for years but this recent experience really upset me. ... On March 30th, I drove my car to Firestone where I bought the tires a couple years back so still under warranty. The repair from the nail was supposed to be free. Instead, Service Advisor '7 Keilen' insisted the tire couldn't be repaired and instead recommended 'replacement' of both rear tires with a price tag of $555.05! Never did the Firestone service advisor offer a plug, he insisted the tire could not be repaired. Beyond irritated and will not go back! .... RT Tire on Pacheco offered me a plug, repair cost me $25 and was in-and-out in 15mins. Why didn't Firestone offer me a plug?! read more

My car wouldn't start and I was a block away from their store. Omar walked over and tested my battery for free even though he was super busy. Amazing service and truly appreciate the kindness! I also get my oil change from them and had no issues. read more

Last week Friday, September 23rd, 2022 I purchased a complete set of tires that was supposed to be NEW tires according to the sale. WHAT I received was 3-likenew tires and 1-semi-new tire costing roughly $400. I did not notice nor check the tires out before leaving around 5:30-ish pm AFTER arriving at my 2pm scheduled appointment time. ... was hot and tired after leaving work early to have y tires balanced and ended up not being able to get that service done. I drove straight home and parked the car until thismorning. This is when I noticed the tires were not only USED. but dirty..Dirty... This is not my 1st poor experience with this establishment. SMH! #DISAPPOINTED_ONCE_AGAIN #CHEATERS _ BAD_FOR_BUSINESS read more

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I'm done. My family has been dealing with this Firestone since 2011. That's 4 cars. There was a time when the service was okay, then it became mediocre. We could handle mediocre, but service has continued to go downhill in the last few years. I once had to send a complaint to corporate for a warning light that went on after they tinkered with it and then refused to correct. They made me go to the dealer where I spent $85 for them to take a few seconds to just clear the problem. Without getting into a list of other egregious customer service details, I can say that communication in the last couple of months has been horrible. I took my car in recently for oil change and transmission fluid service. Nothing new or strange. They advertise both services. They don't do transmission fluid service anymore "because of liability ". Went to pick up my car, no communication about the final cost, and no receipt. I have a Firestone Credit Card for use at Firestone stores. However, we will be taking all of our family cars elsewhere from now on. Already discussed it as a family. We've given this store too many chances. No more. read more

Came in with a flat tire due to a bad valve stem. The repair was cheap, fast and they were very friendly.

Does not even deserve 1 star had an appointment at 1100am , come back after 2 hours the car was still sitting in the parking lot. It was only getting the tires swapped. Customer service sucks here. read more

They have never failed me. I take all the family vehicles to them. They are honest and reasonable.

Made an appointment for a tire puncture repair, rotation of tires and a windshield wiper blade for the rear. Tops should have taken 1-1.5 hours. Took them 2.5 hours to do the repairs. My last time ever coming back here. Don't waste your time. Bunch of kids running an adult business. read more

We went to Firestone to do tire rotation and preventative maintenance on our Subaru. After getting a call the car was ready we arrived an hour later to pick the car up. Wife went in to get keys and came out looking for car. The car was still in the garage with hood up. Wife asked one of the mechanics to help pull car out. The mechanic just yelled for someone over his loud hip hop music. No one showed up. We asked another younger mechanic to help and all he said was I am working on my own cars. Wife went back in to let someone know that the car was still in the garage. I waited for her in my car. She came out and then another mechanic showed up and gestured to give him the keys. My wife did not walk over to him and gestured to him to come get them. He walked over with a grumpy face and got the keys and pulled the car out. Not a thank you or thanks for coming in today or whatever. There is not integrity or respect at firestone anymore. They seemed overworked and do not enjoy their work. They have a mission statement: We are positively involved in your world -- offering not only the best customer service, quality products and the right solutions for your auto care needs, but also initiatives that improve your community and the environment. God save us all if this is the way the world is going. read more

Serviced my car for oil change and tire rotation. Customer service was great with the manager Nick

Had my truck for 2 days, said they would call when it was done. Never received a call, tried to call them many times with no luck of anyone answering the phone. Went in to find out my truck was done a day ago. Just terrible service! read more

Very unhappy with their service, drove my car to Mexico, Arizona, and Tahoe, and decided to have the brake fluid changed as it's been 19 months. Got a call 3 hours later saying the master cylinder is blown and I have no braking and they will need an additional $750. They said it worked fine before they started but now not at all. I just wanted my car back to tow home and do myself, and they said they couldn't give my car back unless I paid the amount due for the bleed. The bleed that is useless now that my master cylinder is blown and my vehicle can't hold the fluid. On top of all this they tore my front bumper off when wheeling it on to the curb for my tow truck. I want a refund for the work that they did not complete. read more

Firestone Complete Auto Care - Service explaining it was because of their flush the brakes no longer work. - Tires Near Me - Concord, California

I called to make an appointment on an alignment on a lifted Jeep with 37" tires. They told me it could be done so I took it the next day to get the alignment done. Since I was dropping it off my wife also drove to take me home. Jason, who was at the desk went out and looked at the Jeep, came back in and said to the manager that it has 37" tires on it. The manager said something along the lines of I know, the service tech said he could do it. That service tech called off (they didn't call me to let me know that). They said they had another tech that could do it and they would call me when it was done. So I left and not more than 5 minutes later they called to tell me they couldn't do it. I drove back to the store, got my key back and said I wanted to speak to the manager. Jason said he texted him but didn't know where he was. I wanted to ask why, when they knew the tech called off, they didn't call their customers to cancel their appointment, and that I now had to pay 2 bridge tolls for driving there for no reason. The manager couldn't be found. I asked for a corporate number or someone's card who was above the manager and Jason said they didn't have this (likely a lie). When I was driving out I saw him in the shop, so he was there, just not willing to come talk to me (the customer). Cowardess at its best right here. Will not do business with again. Stay away. Be aware of these shady practices. read more