Recently I had to have one of those donut spare tires mounted on a wheel. Initially it sounded like it would not be possible. The great thing is that their team works as a team. One of the other team members asked me some questions about the size of the wheel and tire. Informed me that those donut spares don't need to be balanced and it should be ok. He came out to the car, helped me with bringing in the wheel and tire... had the work done right away (took about 15 minutes) and off I went. This level of service and team work will bring me back. Told them I may need a few batteries in the near future. Ah... the benefits of great customer service and getting the job done right and right away !!! Good work guys! read more

I brought my fleet vehicle in at 10am. Was auto approved for service for the usual pms. Then 2 hours later they requested more pms then only after asking on it they followed up on the questions that my fleet management asked them. I'm not bringing it back to this Firestone. This is the worst experience I've had at a Firestone ever. read more

This used to be a good place many years ago.. now there's always a different person in charge at the front counter. Last time I came in they told me I needed over $1,500 worth of work done on my car. But they failed to tell me I needed work done that I knew I needed done. They cannot be trusted I will never let them touch my car again. Who knows if they even did the oil change right or the tire rotation. They just have young guys working there that like to goof off or complain. You guys are really good at losing business read more

worst service ever. been on hold for 30 mins answer a question i clearly wrote on the envelope. not even a please hold... straight ghosted to hold. if it wasnt for wheel works being closed on sundays, i would let these clowns woek on my lawnmower read more

I'm done. My family has been dealing with this Firestone since 2011. That's 4 cars. There was a time when the service was okay, then it became mediocre. We could handle mediocre, but service has continued to go downhill in the last few years. I once had to send a complaint to corporate for a warning light that went on after they tinkered with it and then refused to correct. They made me go to the dealer where I spent $85 for them to take a few seconds to just clear the problem. Without getting into a list of other egregious customer service details, I can say that communication in the last couple of months has been horrible. I took my car in recently for oil change and transmission fluid service. Nothing new or strange. They advertise both services. They don't do transmission fluid service anymore "because of liability ". Went to pick up my car, no communication about the final cost, and no receipt. I have a Firestone Credit Card for use at Firestone stores. However, we will be taking all of our family cars elsewhere from now on. Already discussed it as a family. We've given this store too many chances. No more. read more

So disappointed. I'd hoped this would be my "go to" for servicing my car, but I learned from the dealer that I needed brakes. They thought I'd never replaced them since buying the car! Firestone on Contra Costa near SunValley Mall changed my brakes less than 2 years prior. I took my car in to Firestone for an oil change and then they told me I needed brakes! I had them look up my history of service, and they saw it was only 12,000 miles prior they'd replaced my brakes. I hardly drive my car at all. This should not have happened so soon. They didn't offer to fix nor do anything about it. Wonder if they replaced them at all, now. I don't trust them anymore. Looking for my new "go-to" read more

I went to this place for a wheel alignment. At first, it wasn't the best experience I've had but Nick was really helpful when I explained everything to him. I have to give this place a 5 star because I felt Nick's effort to really give a good customer service and he made sure to correct what was done wrong. read more

Although I haven't used their services, I don't think I would want to. This place has been here for years and it's nice to know there's a place nearby. Recently, my car battery died in the parking lot and I had asked if they had jumper cables to borrow you know being auto care and all... They told me no one had cables. How ridiculous is that?! Just for this sole reason, I wouldn't recommend this place. read more

Not sure why I went back a second time. There seems to be a major disconnect between the people at the front and the mechanics as far as time frames, part availability, and pricing. The appointment times mean nothing. Show up whenever and expect the work to be done whenever they feel like it. Trust the negative reviews and go anywhere else in the area. The people up front were all pretty nice, so there's that. read more

I came in to fix a flat tire and get an oil change. They couldn't fix my flat but offered to put my spare on for me free of charge. They told me the car would be ready in 1-1.5 hours. It ended up taking over 3.5 hours for me to get my car back. Absolutely ridiculous. If it was going to take that long I would've been okay with it if I was given that time frame ahead of time, but instead I came back at the 1.5 hour mark and had to sit here for 2 additional hours. It was a waste of my entire day. If you want to go to them, make sure you have your whole day free and do not believe the time that they quote you. read more

I'm currently in the lobby, I just walked in with my two kids because I came out to a completely flat tire in the back and a screw in the front. The woman working the counter (I think her name is Stevie) is awesome she gave me a quote on the tires then ran downstairs to confirm they were actually all in stock (getting the 4 done since I'm here) and got one of her techs right on it. I'm still trying to get these kids to school and me to work at a decent time. Let's hope it can happen. So far the service here is amazing. read more

I use to like this place, now a days you can't get an appointment. Walk in and it's like I'm bothering them and I don't expect much.

I needed 4 new tires and I was told that it would take 1 hour and a half. I coordinated my schedule for that by waiting there. Everything took over 3 hours. Unless you have nothing to do or don't mind waiting, don't bank on the time they tell you. I understand you can be busy, just please give realistic time-frames. I did notice other customers getting restless like I was. read more

I got a quote of $105 out the door for an oil change. I made and appointment. When I got there they told me it would be $143. Bait & switch. Confirm the price before any work is done here. read more

Scheduled an appointment and gave them all the information on what I needed done to my car they then gave me a date and time. When I arrived at my scheduled appointment time I was told that they could not perform the services because it was scheduled too late and the tech was no longer available. Terrible service don't go here read more

I needed a tire repair and called before 9am. I was told it was best to make an appointment and was given earliest available at 3pm. I arrived on time and when I asked when to expect the work completed I was told it would take an hour to get to it and another hour to do the work. I asked why I was told to make an appointment and the clerk told me to look and see how busy they were. At 4:30 my car was still in the parking lot and another customer sitting next to me was on his phone explaining his frustration at having his appointment at 2pm and still waiting for his car to be brought in to the shop for a tire repair. I immediately called Les Schwab and got right in. The tire was repaired at no cost (Firestone was going to be $20+) and I was on my way home at 5:30. Firestone is joke! read more

The Contra Costa location has been great for me. 2 car batteries, 1 set of tires and a couple of tire repairs have all worked out well. It can be challenging to get through on the phone but their lobby customers take priority, which is ok with me. Friendly, competent staff, no problems read more

Jose H. help me out the counter right after Stevie was so rude and had an attitude Jose H. was able to defuse The situation, has great customer service skills and got stuff done technician Gustavo does really good work and is fast if it wasn't for those two that helped me out at the end I would not come back read more

Suspicious work and lazy practices. I remember coming here maybe three years ago to get a standard oil change and what have you. They used to throw in a complimentary tire rotation, but one day, they just stopped, claiming that someone complained that they didn't ask for a rotation. That was a pretty bad lie, since it was pretty clear that they're hoping to make a few extra bucks on rotations. A couple weeks ago, my mom took her car in for an oil change and rotation, and when my dad popped the hood just to check everything, he asked her where the oil dipstick was. That was news to my mom, and then she had to call back to find out what happened. They told her they didn't know, and their manager said he'll tell everyone to keep an eye out for it. When she followed up, they said that that was the first time they had heard of the missing dipstick. My personal issue comes with them because last week, 10/5/2020, I was leaving home to get a haircut when I saw the check tire pressure light pop up on my dashboard. I knew it wasn't a big deal, since there was a drop in the temperature. I looked at the clock and decided I could make a quick detour to Firestone before getting to my appointment with my barber. The PSI thing on my car's door said the recommended tire pressure was 33. The guy at Firestone put his meter up to 33 and moved on. I trusted him since he told me I was set and good to go. When I backed out to leave, I noticed my air pressure light was still on. I shrugged it off, thinking that was normal, since if I just move my car around, the light will turn off when my car's computer detects adequate air pressure. I drove my car all the way over to my barbershop and the light still didn't turn off. I thought maybe the computer needed more time, so I didn't think too much of it. When I was done with my cut, I got back into the car, ready to go home. As I was getting closer to home, I noticed the tire pressure light still wouldn't turn off, so that was when I realized Firestone didn't do something right, so I decided to take my car over to Costco. The guys at Costco taught me about how the temperature of the tires can impact everything, so they told me to go a little higher in tire pressure. I set the meter to 37, and after filling all my tires to make sure all four were good, I backed out of Costco, and right as I was pulling out of the Costco parking lot, the tire pressure light went off, so I knew Costco did something right, and Firestone did something wrong. read more

Stevie, the manager, went way out of her way to help me get my tires installed after a COVID-related delay. She and the rest of the crew are amazing! read more

**MUST READ** I purchased new tires with a warranty on 10-13-19. I ran over a nail 4 moths later. I had put just over 6,000 miles on their 40,000 mile tires. The tire was not repairable so it needed replacement. Under their (HORRIBLE) warranty, they claim my tire was about 50% worn. And I would have to pay $35 for the new tire (warranty would cover the rest) and $35 for labor. $73.04 to replace a "warranted" tire that I purchased for $54.97 with 6,000 miles on it. I paid $81.21 with installation....That is the worst warranty I have ever heard of in ANY business. That is the last time I will ever give Firestone my business! BEWARE!! read more

I went in for a quote for some new tires and the sales person was too lazy to walk about 25' feet to get the model numbers. So I went to move the car closer and then when I got back into the customer service area, he disappeared. I waited for about 5 minutes and then left. Incredibly bad service at this location. read more

I went there because one of my tires was low, so Firestone kindly inflated all four tires at no charge. Unfortunately, the one tire was damaged and completely flat the next day. I returned (with an appointment) to purchase two new tires. Wait time was supposed to be 90 minutes. After 2 hours my car was still in the bay and the spare hadn't yet been removed. Unfortunately, Firestone's computer system overbooks appointments, resulting in long wait times. Other than that, the employees were very friendly and professional. I will definitely come back in the future, but will drop the car off next time. Hats off to Stevie at the front desk--she keeps the place running smoothly and is great with customers! read more

Terrible experience. I just wanted my tires rotated. It took them almost two hours to do that. It would have taken them longer except i started to complain that my car has been up on the rack with the tires off for almost an hour. The mechanic told me it hasn't been up on the rack that long. I didn't want to argue with him so I just waited for him to put the tires on my car. When the mechanic finally got the tires on my car the guy at the cash register told me I needed brake fluid exchange, and fuel system cleaning. Total would be $264.72. I didn't trust the mechanic rotating my tires, so why would I have him do any more work on my car? I told the person at the counter I just wanted my car, and I just wanted to get out of there. He then told me I had to pay for the rotation. I can"t believe he was trying to charge me for the rotation. When I bought the tires they said all tire rotations would be free. After arguing with hIm the other person at the counter told me it was just a mistake, and I wouldn't be charged for the rotation. What a nightmare. Stay away from this place! read more

Called around and they had the best deal in town; went in for an alignment. This was my Dads go-to tire shop when I was a kid, so I was feeling pretty nostalgic! It was an epic experience too. Once it was my turn, 4 guys were at each tire and moved as if they were in the Indy 500. Super efficient! read more

Service completed as offered...as requested, quickly, and thoroughly explained at check-out...front-end alignment, rear tire sensors, and lights/fuses checked/replaced. Check-in with Stevie was thorough and she knows her work and is supporting others in working more like she does! Comfortable waiting area and only a short wait-period after making an early appointment and giving time for the work to be completed. Very satisfied and will return as needed, especially after a not-so-satisfying appointment at Big-O just down the street a week earlier. Thanks Firestone! read more

The manager Stevie went above and beyond with great customer service! I recommend this Concord Firestone to everyone!

With regards to the Firestone facility in Concord on Contra Costa Blvd (near Sun Valley Mall). I have purchased my last 3 sets of tires from them with mixed reviews. I stopped in today to see about getting a tire replaced that I blew out in Vancouver WA and the technician behind the counter said that I would have to make an appointment for next Wednesday which is 6 days out. So, just to TALK to them about replacing a single tire, I have to wait almost a week? That is absurd. They are not "booked". They are incompetent. There was only 1 other customer (buying a new battery) in the entire store. So, I'm not sure why he could not talk with me after finishing up with his current customer. I need a new tire because, while on road-trip, I blew out a tire in Vancouver WA by clipping a curb when pulling into a gas station. Doh! The tires and truck are brand new (about 5k miles on them). After installing the spare, I found a Firestone in Vancouver that would install a single tire for me that day. It's not identical, but the same size and would allow me to get home safely. After about a 90-minute wait, I was back on the road. The Vancouver store was all booked up when I got there, so I had to wait for a technician to finish up before they would install on my tire which is all I could ask for. I can only imagine what it would have been like if I was from WA and blew out a tire here in Concord. This is my 2nd negative experience with this store, so I'm done. After 3 sets of tires, I'm going to take any remaining business elsewhere. Too bad too because they are so close to my home. read more

I stood around patiently waiting my turn and received a decent greeting when it was my turn. I walked up to the counter and simply asked if she could check to see if they had a tire I was interested in stock. She abruptly asked my make/model/year of vehicle. I stated I knew the size. She quickly insulted me with a flippant comment not needing load & speed requirements then. I immediately told her I didn't appreciate the smartass comment. She clearly was not interested in providing customer service. I am a 20 year professional fleet manager managing over 3000 assets in the Bay Area. I know tires. I took the time to check all the specs before I drove over. I will never go back to Firestone and hope all of you heed the same warning. I did nothing wrong and do not need to spend my money with a company who supports rude behavior. read more

No thanks ill take my money elsewhere thank you to whom ever it was that responded thanks but no thanks the fact that appointments are available to be scheduled online and for your associates to say that callers have a priority over online appointments is stupid and unprofessional why even have the option to schedule online if thats the case.... please remove it from your web page.. read more

My family and I have had an account with Firestone since AT LEAST 2005. I make an appointment, get my alignment and vehicle inspection, then I'm out of there in about an hour. I have never brought my higher end vehicles to Firestone, and I never will. Today, I waited 1.5 hours and my car hasn't even been touched. Apparently making an appointment is now invalid, and I actually lost a lot of money just waiting there. The only woman in the shop,Stevie, is normally nice and all, but I don't think she knows how to handle business, nor does she know how to properly schedule appointments to avoid overflow. I make appointments, aren't appointments given priority when they arrive on time? I kept my cool with her, but yet all she did was give me a disrespectful attitude when I asked if my car was ready. Keep in mind, I was here a week prior WITH an appointment, but the gentleman I spoke to ended up not even scheduling me for an appointment when I called. The mechanic with a hat and long curly hair that came to me and gave me a proper update afterwards, and somewhat of an explanation is what made me a little less frustrated. Props to him, seriously. And of course, right after that, my car goes in the shop. Ironic how that works. I didn't even need to curse them out and cause a scene like I've seen people do here several times. After 2 hours and 45 minutes, I was able to leave with the car. Kevin worked on my car, and I would have loved to give him props personally. Terrible operations from this location, and I do not recommend unless you live nearby, and have a lot of time to waste waiting for a 1 hour job to be done in 3. read more

Don't do it, go to another Firestone. Gilbert is the manager and employees like Brooklyn are basically like, "Oh you're car doesn't start AFTER we worked on the battery ... ummmm duh ugh I dunno." WTF are you kidding me? They gave me a jump and said you better check with the dealer because it's going to be a problem that we dont have the capacity to help you with. read more

I felt it would be an injustice to give this place less then 5 stars. I came with a flat tire. I explained to Ryan, I'm my husband's sole caretaker with much limited time. My husband has Alzheimer's/dementia, and currently under the hospice care. Upon hearing that, Ryan, immediately gave my paperwork to Declan who did an outstanding work in the shortest possible time. To top it all off, Firestone didn't charge me for the service!!! I came in with a heavy heart, but left with joy knowing there are still people in this world who are capable of empathy. I will definitely share my experience with my friends and family. Businesses like this is a rarity. Thank you Ryan and Declan. I hope Firestone will acknowledge you as assets to the company. read more

Yesterday, I left my Acura MDX to get an alignment. I was told that the vehicle would be done by 10am, which it was. I signed my receipt, and received little explanation on what their findings were. It was a little concerning because I initially came in for rear tire inner wear. The technician, Arman, claims that the toe was grossly out on ALL tires. So, he brought it into spec and I didn't really think much of it. Now after picking it up and driving for about 30 minutes I noticed that the wheel was not straight! I called Firestone and spoke with John and he said they would take a look at it... unfortunately I was an hour away. So I finally make it back to the shop and was greeted by Jennifer. I explained to her what happened and they said they would take a look at it. I then realized that this is a normal occurrence at the firestone. This store was not apologetic at all. Not once did I ever get apologized to for the inconvenience. They finally called me when the alignment was finished. I then brought up one of my initial concerns with the alignment which is my rear right camber. The rear right camber was the ONLY wheel out of tolerance. They said no adjustment can be made. However, I showed them previous alignment reports and my camber has always met tolerance!!! I don't think this shop takes the time to really examine or troubleshoot the vehicles brought in. In addition, they don't take the time to help out customers. I rate this location a 4/10 Grade=F read more

Firestone Complete Auto Care - Before and After. I had to come back twice!!! I don't even think they cared check for worn suspension components. Please read full review - Tires Near Me - Concord, California

Made an appointment for 9am. Dropped my van off 10 mins early. Waited around the mall for a few hours, called to check on the status at 12:30. No answer so I walked back. They hadn't even started on it. If this is how long appointments take, walk-ins must be a nightmare. At least they got the oil change and tire rotation done, and being a fleet vehicle, they added brakes to the requested service. Brakes are still squealing though. What a joke. read more

Worse mistake we ever made, long story short We have already had two brand new tires for our Audi we needed another 2, firestone was the only place that sold that make of that tire. So we bought the other 2 brand new tires So we dropped of the Audi, we picked it up they never put the two brand ones that we bought only put the the ones we gave them, good thing my wife check, gonna drive off paying for 2 and not getting them put on. Don't come here unless you want to get upset or a headache. read more

I went it with super bare tires letting Austin know i didn't know a thing about cars and they took care of me immediately! Theyre efficient and super nice and helpful! I will definitely be coming back to this Firestone- also while I waited I went to the mall so it was a win win! Thank you! read more

Stevie is a GOAT She's really reliable, friendly and always wants the best for the customers who come in. She made sure I was taken care of and referred me to people she trusted when the issue was beyond their control instead of leaving me in the dust with no answers read more

This place is slow and incompetent. Took all day to patch a tire on a wheel I removed and dropped off. After telling me to come back at a specified time it still wasn't done and waited an additional 2 hrs read more

Came in here with brand new wheels on my Silverado to get an alignment. I asked them to be careful because I just got my wheels replaced due to someone scratching them. They said they would be careful. Took pictures before I left just in case. Came back with scratches on my brand new wheels When I went inside the shop to let them know they had scratched my wheels. The girl at the counter asked me how I expected to have black wheels and not get them scratched. [she also was the one who told me they would be careful and not let them get scratched two hours earlier]. I've had my truck for 6 months and never got any scratches on them. Only when dumb tire people touch my wheels do I end up with scratches. I've also rotated my own tires and some how never ended up with scratches. I've also had a flat and ended up not getting any scratches. So yes it is very possible to not end up with any scratches. read more

Firestone Complete Auto Care - Brand new wheel - Tires Near Me - Concord, California

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