I don't think it's possible for CVS to improve at this point. They don't have any compassion for their patients or the good sense to attempt to improve the experience, so good luck if you choose to fill your prescriptions here. Discovered recently that they've replaced their phone system with a virtual assistant. There is no way in the phone loop to reach an actual human being. Again, good luck leaving a message because I've yet to get a call back from any of my recent medication questions over the past few weeks. Take your money and prescription pretty much anywhere else and you'll have a better experience. This place embodies the essence of "enshitification"; their services have degraded to the point of absurdity. read more

I'm normally never one to write a review concerning bad guest service but what I experienced at this location at 9:47am at this location was horrible. Associate Veronica was abrupt and needs more training in guest service. I approached her register to check out and she seemed to not be having a good day or she wasn't wanting to be bothered. The service I received was more like the please hurry up so I can get back to what I was originally doing. When she asked if I needed a receipt I politely said no and I was about to press the renew my membership for 5 dollars that was prompted on the screen when she became visibly agitated and and said press the red button twice. This was a missed opportunity to gain back a member. Moving forward can proper training be given to team members and for those who aren't guest friendly please not be put on a register. read more

I usually only go here for my prescriptions and try to avoid going inside. I usually try for Drive Thru but sometimes they close it, I guess due to staffing. One thing i really dislike is they will let people just sit in the drive thru. The bad thing is they will let people sit and hold up a line for 15 to 20 minutes while they fill their prescription instead of having them move out of line until it's ready. This makes no sense, to keep people waiting who already have their prescriptions ready. I do think they could use more staff. I try to go before rush hour to avoid waiting. It is sometimes hard to hear on their speaker outside and today i had to yell and repeat myself. It's challenging with all of the background noise from the busy plaza. The few times i have had to go inside there is usually a short line, but not as bad, as they manage it better. Three parking is pretty good, and there is a burger king, starbucks, Subway and Jimbos in the plaza. read more

We walked in to CVS to get some passport pictures, I had trash in my hand and Jim took it out of my hand and said I'll take care of that. Then we waited in line to have a passport picture taken and again Jim came over. and said I'll take care of you over here and took my husband's picture for his passport after he had just become an American citizen. Great service!!! read more

It truly does not get worse than this pharmacy. Slow service, inconsistent with inventory and poor communication from staff. I've trusted this place too many times and always let down read more

The phone system is a JoKe! After trying to navigate their annoying AI assistant, you get sent to viicemail! What a JOKE!

You cannot call and talk to anyone anymore. it's just an AI loop that eventually hangs up on you every time. Their employees are obviously frazzled and overworked. Transferred all of my meds to Costco. read more

CVS is just a horrible pharmacy. They tell you with an automated call that your prescription is ready. But fail to say only one is ready. Waste your time. Unkind workers. read more

Employees are nice, but drive through is way beyond reasonably slow. Store is small and scruffy, but mostly unhealthy crap, anyway, so that doesn't really matter to me. read more

Seems mobile order does not allow you to skip the li e as I got dirty looks and no help as I stood there with my scan ready why does this sign say skip the line if I can not skip the line with my mobile order?? They also have had the drive thru closed for over a month now. read more

CVS Pharmacy y más - Mobile line?? Not really - Drugstores Near Me - ESCONDIDO, California

Messed up prescription to the point that I missed doses because they did not get med on time even though I ordered on a timely basis for complaining to CVS corporate: Corporate inquiries, you may reach out to 800-746-7287. When speaking with a representative, please mention that you would like to submit a complaint or suggestion regarding the pharmacy at your location. read more

I'm so grateful for Dominic and the pharmacist (I forgot her name; I'm sorry!). Both were very helpful to me at different times when I was in a bind and needed extra assistance. I appreciate that they both went the extra mile for me when I really, really needed it. read more

DO NOT GO HERE! THEY ARE THE WORST. I received an automated message that my medication was ready. When I go to pick it up, they found it right away. I was sent to another window to process my insurance, but Ahn just tried to get me to say yes to some vaccine. I told her that I go through my doctor, but she kept on trying to upsell a vaccine. I get sent to another window and Ahn never processed my insurance, so I had to go back. The other pharmacist was very nice and helpful, but I still had to wait over 30 minutes for a simple pick up. read more

CVS Pharmacy y más - Pills are on the floor... not a good look for any shop. Unacceptable for a medical facility. - Drugstores Near Me - ESCONDIDO, California

Pharmacy operation is terrible. Drive-up service window always closed. Entire pharmacy shuts down for lunch everyday. Counter staff isn't very helpful. Prescriptions often not ready by time promised, telling me to come back later. Recommend trying any other CVS Pharmacy except this one. read more

Bad customer service. Understaffed since they give their phone number but never answer calls and then call you back later.

Called in an RX 1/2 on phone and was told it would be ready by 12p that day. Went in on 1/3 and was told that they had nothing for me. No RX, no explanation - like it never happened. I was directed to the consultation window and had it looked up.... No record of the request I called in and the clerk/tech (long story short) got snippy and curt and just kept saying she would get it filled while I kept trying to tell her that the system was obviously broken and should be taken as my comment and feedback. She ignored me, treating me like an irate irrational senior, which I was/am not. I just did not like having my feedback ignored and effectively "eye-rolled". Nope. No more CVS pharmacy again. I found a nice smaller, non-corporate pharmacy in Escondido to use going forward. CVS doesn't want to hear about their broken processes. Update: Went in to store to get some cough syrup off the shelf, needed the restroom ... waited outside the men's room for 1-2 minutes, then asked the pharmacist if they locked the restrooms. He said yes - they keep the key up at the front. Nope. So 1. Maybe a sign on the door saying that? and 2. If the place is too sketchy to leave the restrooms available to customers, then just forget it. I'll be trying the Walgreens across the street, or Vons from now on. This CVS is completely dead to me. Down to 1 star. read more

I don't know... I mean it's CVS I don't really have any expectations when coming here, this location seems to always be dead inside, maybe 1 or 2 other customers. Weirdly, although there is maybe a wait of 1 person deep at the cashier it tends to take forever to check out of here. I really just enjoy popping in here to see what cool trinkets they have on their shelf and, well the 2 for $5 Thrifty Ice Cream when it's on sale. The majority of items here tend to seem way over priced to me compared to almost anywhere else. read more

CVS Pharmacy y más - Drugstores Near Me - ESCONDIDO, California

When it comes to the pharmacy staff if slow and rude. Called in to check if they had a medication in stock, they replied they would, then got to the pharmacy and still had to wait 15 min to fill. read more

My wife and I had our Rx transferred here when the Rite Aid next door closed. So far they screwed up every prescription - today they lost mine after notifying me 12 days after I requested a refill that it that it was finally ready. Still looking and I can't transfer the Rx because they already billed insurance. The pharmacist told my wife hers was unavailable and recommended what her doc confirmed was a dangerous alternative. She went to Walgreens next door and they had it. The store is untidy and dirty too .. trash all over the floor. Something is really wrong at this CVS location. read more

Not sure how representative my review is but I came here late at night and was greeted immediately. The associate guided me to what I needed and checked in on my when I was using self-checkout. And thanked me on the way out. Service was excellent. read more

Just received my flu and COVID vaccines from Nina, one of the pharmacists. She was fantastic. Very skilled at giving vaccines with minimal fuss and discomfort. I recommend her for all vaccine needs. And I am picky - I'm an ER nurse and was a little skeptical about having a pharmacist give me an injection. I've only ever had other nurses give me vaccines, but Nina was great! read more

Slow and uncaring service and the registers including self check out don't seem to give cash back. Ended up buying a couple things I didn't want since it ran as credit both times. First time was Google Pay at the self checkout and it will usually ask if it's a debit card and if I want cash back, but it just ran as credit. So I had someone ring me up and put my debit card in the machine and it ran as credit again despite the cashier saying it would ask me if I wanted cash back. ATM is free with chime bank but doesn't give you change if you play the lottery. Avoid read more

Customer service was lacking last I went. I ain't tryna hear that COVID19 is the reason why you are underwhelming in your attitudes toward your customers. You can miss me with that nonsense. Do better CVS. Your coupons ain't worth the nonsense your staff be doing. read more

Worse customer service! Entire pharmacy is closed for the lunch and not serving patients! Why?! How difficult is to have at least one pharmacist to assist? Secondary, my prescription was approved the day before and they did not care to run it again but rather sent me away to call the doctor. Now I have to drive there again. I already spent 2 hours on waiting for their group lunch to end and now to drive back to pick up medication. Ridiculous! This is not a health care standard especially for the US. Shame on you! read more

I got here early to get my flu vaccine. There were so many appointments open yesterday. I waited 10min to be acknowledged by the pharmacy tech by the window. When I finally got her eye contact she asked when my appointment was and told me to go wait in chairs and check in online. I did, but checkin doesn't work if you're too early. It would have been good customer service to let me know, better to check me in. And there are 5 people ahead of me. In 20 minutes only 1 person has been seen. I'm 9 months pregnant and the last place I want to be is sitting next to unmasked folks JUST getting their covid vaccine. Update: now my appointment time has passed. Sitting here with 4 people, 2 ahead of me. Ok. Just did a survey of the room. One lady ahead of me has been waiting more than 30 minutes after her scheduled time. read more

Their pharmacist was super helpful and the 2 ladies who helped me were attentive and proactive. One found a way to save me significantly on my eye drops. Thank you!!! read more

An ok CVS store. I stopped in here to pick up some items for my parents. It is your basic stand alone CVS with a pharmacy. Like other stores, they have a self check out and a regular check out line. Not a big fan of the self check out. I am not sure why, but most CVS stores I have shopped in look like they can use a little cleaning. Everything is sort of organized but it seems a little messy. read more

CVS Pharmacy y más - Drugstores Near Me - ESCONDIDO, California

They have the worst customer service I've ever experienced. The fact that they can get away with treating ill patients the way they do and still be in business is unbelievable. read more

Just awful. Not accurate and very, very slow. They used the wrong dosage for my prescription and Ive been here 20 minutes now waiting for them to fix it. They have a lot of people working at the pharmacy, but Im still waiting. read more

Went there after a pretty intense teeth surgery. The way the pharmacist treated me that day was probably one of the most disrespectful way I've ever been treated in my life. Unfortunately I was too confused still to take any names but I'm still very upset and shocked by the way I was treated but if you want to be talked to like you were the biggest piece of crap ever, go ahead this is your location read more

If you want to stand in line for a very long time this is your place. This last time after waiting five minutes for someone to help me I left without.my items. If it takes someone over five minutes to help one person with a simple purchase I'm out. CVS isn't even a good store to start out. read more

I Had To Pick Up Prescription From Pharmacy & The Pharmacist Ankit Helped Me Out With A Good RX Discount ! Absolutely AWESOME Guy ! AAAA++++++ Total Plus Employee !! read more

This CVS sucks. They won't accept a prescription because it has two different ink colors written on it. What? They're suspicious you "doctored" the prescription? So ridiculous. They'll inconvenience you too by telling you to go get a new prescription from your doctor even though you're in urgent need of your meds. Like that's going to be easy to acquire. They are the only CVS location I know of that does this. Pharmacy staff in other locations are helpful and accomodating. Certainly not this one. (Sorry another one-star location.) :( read more

Robin in the pharmacy went above and beyond to help me fill my prescription. Shout out to her!

I would give ZERO stars if that was an option. This is by far and away the worst pharmacy I have ever been to. I pick up medication every month and every single month, no exaggeration, I have had problems with picking it up. Ridiculous questions like, "who are you? you're not in our system (after 1 year!)." "it looks like you have already picked it up." Very rude staff and a complete lack of organization, which is scary considering they are handling medications for a large population of people. I can understand this happening once or twice, but every single month it is a MAJOR ordeal just to fill my prescription. Do yourself a favor and AVOID this pharmacy at all costs! read more

EXTREMELY dissatisfied with customer service here I have been waiting for an hour and a half to get my covid test with only 3 cars in front of me. This is frustrating and not acceptable. Will never be coming back to this location. DONT COME HERE read more

Crap service. Stopped by to pick up a redbox video and decided to step in to get some soda. All of their 12 packs of soda were on sale for 3 for $10. I grabbed two root beers and a sprite. When I checked out it discounted the sprite but not the root beer so I went back. The cashier said she'd have to check so she went back. On her way back she stopped to help someone else. When she got back she confirmed they should have been on sale so she was going to rering my order. The other cashier snatched the recipes and said she'd take care of it. She didn't believe the sale so now I'm standing there while she walks back to check. She comes back and holds the sale tag in my face and says it has to be three of the same flavor... I can't see where it says that but whatever. Seems rather odd that it discounted the ONE Sprite that I bought but not the others. Anyway I had her just refund the order. Seems awfully silly that it was clearly their mistake and their labeling wasn't clear (considering their own employee couldn't tell). Lame lame lame service. I won't be back. read more

I walked in asking for sternos- the 2 employees looked at me like i was speaking a different language. Once i explained to them what they were, they sent me to the candle section. Then i went back and said no they are normally with fire wood and matches and maybe lighters if they have them. Then they sent me on a wild goose chase. I decided to walk out and the female employee decided to get an attitude with me that i didnt know what i asked for...im sorry ive worked in the grocery industry for 12 years and the answer i dont know would have sufficed more then a crappy attitude. She was obviously almost off her shift and couldnt be bothered- definition of bad customer service. read more

The line took forever! Should i mention there was only 2 people ahead of me. The cashier juat started chitchat with a customer and i stood there waiting my turn. Ive been to this one before and there is always a wait. Most of the times there is no one a the cash register so you have to go hunting for one. And then the girl never apologizes. I dont need an apology but in customer service its the least they could do. The 3 stars is because they always have good sales. I keep coming back because of that. read more

Pros- better than Rite Aid, very close to house and job Cons- mother in law bought some cashews. Found a rubber band just Chillin in the nuts. :/ they tried refunding us on a gift card and I had to put my voice in a aggravating tone due to that being straight GROSS! And it was only like 5.00 bucks save your plastic. It's not our fault your company made a mistake. And we told her we was going to be getting a couple of things so it really didn't matter. ( like I said save your stupid store cards) I also took a pict so I can contact CVS corp. Bought two iPhone chargers (both went out) :/ returned and they put my refund on a gift card. That's cool but had to spend money on new charger. The lady wasn't going to refund me (because they didn't have no more) I had to let her know that it wasn't my problem and needed to demand my ten freakin dollars. What ever! Went shopping for car cleaner and I grabbed arm and hammer car wipes and if I didn't look before I bought I would of purchased dried car wipes. And would of needed to do ANOTHER return. As of October 1 cigarettes are not being sold at CVS??? We ask why the guy was a douche and didn't respond to why? Mmk then... I probably will switch to Walgreens because I will have no reason to stop here when I can get everything there. And I really won't have to worry about expired products. All the stuff seems old so when I come in I check everything now! read more