Complaint Regarding Unprofessional Conduct on 05/13/2026 at Approximately 5:30PM
Dear Customer Service,
I am writing to report an incident I experienced with one of your cashiers on 05/13/2026 at approximately 5:45 PM. The employee was extremely unprofessional, aggressive, and disrespectful toward me in front of my children and other customers.
The situation began when my son asked for a bag, and the cashier appeared to ignore him. I then told my son, "By this time they're already ignoring you." The cashier immediately responded, "Who's ignoring you?" even though she had clearly seen my son asking for help.
I explained that my son had approached both her and another employee, but the other employee was already assisting someone else. Instead of simply helping us, she continued speaking in a condescending manner, mentioning that she had "6 brothers and nephews" and telling my son that "patience is a virtue." It felt unnecessary and disrespectful, as though she was implying that we were being impatient.
I then asked for a bag and my online order. She requested the last four digits of my order number "to prevent theft," which I provided. However, she never gave me the receipt for my online order. Instead, she continued escalating the situation and discussing my comments with another employee who approached the counter.
At that point, her behavior became even more aggressive. She became loud, made faces at me in front of other customers, and called me "crazy," saying that I "looked crazy." I then asked for her name, and she stated her name was "Ashley" and claimed she was the manager. She continued laughing, making faces, and acting aggressively in front of my children.
I have never experienced this level of disrespect and unprofessional behavior at your establishment before.
I later spoke with another employee, who remained calm and professional throughout the situation. He informed me that the cashier's actual name is Tamara.
I also have a video of the incident that I would like to provide if needed for your investigation.
I would also like to add that this employee's behavior created a very uncomfortable and hostile environment for me and my children. Instead of attempting to de-escalate the situation or provide customer service professionally, she continued provoking the interaction by raising her voice, making inappropriate comments, laughing, and making facial expressions toward me in front of other customers.
I believe customer concerns should be handled respectfully, especially when children are present. The way this situation was handled reflected very poorly on the store's professionalism and customer service standards.
I hope this matter is taken seriously and addressed appropriately to prevent other customers from experiencing similar treatment in the future. read more