If anyone looks at most of the recent reviews since 2016, the reviewers are all complaining about mean/horrible customer services here. I am not surprised.
Very poor management, poor employees.
Jewel, african american worker, knowing that the customer is on line, completely ignores the person and goes on snacking.
As she was asking, "do you have a CVS card?"
I also was asking her, "Oh I thought this item is the second one half price off."
Instead of explaining to me that it doesn't come up on the system unless she puts in the card information, she looks at me as if I am an sort of an idiot and repeat herself with an attitude, "DO YOU HAVE A CVS CARD?"
I confronted her about her bad side manner and then she said "I don't have an attitude." instead of apologizing or explaining. Then, she kept on repeating herself, "46 dollars. 46 dollars. 46 dollars."
Wow........
I spoke with the manager named George, who was busy joking/fooling around with that particular worker Jule, and he gave me quite an attitude as well. At first, he tried to defend her, then, he repeated himself "I will have to speak with her." probably about 20 times, brushing me off rather than taking in what the customer was complaining about.
He finally said, "I am sorry." then, I cordially said, "It's not your fault.". Then, guess what. He almost yelled at me saying "Well, I am a manager here, so I have to apologize!"
Basically saying that he doesn't believe what I was saying but he was doing so only because he had to.
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I couldn't believe what was happening and I just decided to turn around. I came back home and read all these reviews and decided to take it further. I have been to CVS stores in bayside, Queens Village, Long Island and never experienced this horrific customer service.
Not to mention thet, about 2 moths ago, the technician (not even the pharmacist) refused to fill up my vitamin D prescription because it was an over-the-counter medicine. I wanted to get it from the pharmacy because the dosage on prescription was specified, but the technician's exact word was, "Well, I am not filling it up."
Later on, I spoke with the manager (the same guy George), and his reasoning was the pharmacy is really busy. (Really? The store is always empty whenever I walk in.)
I didn't know that being busy gives the pharmacy a justification/rights to refuse fill up the prescription. If it was a controlled substance it is completely understandable that the pharmacy trys to be careful, but in this case, they were just lazy and didn't want to work.
Though, I have to say that George did handle the situation better at that time, probably because my husband who is american born was speaking to him. Apparently, he is not good at being cordial/proper to an Aisan female with a slight accent in her English. Very disappointing.
Never going back to this location, however, I will definitely take this matter further to address it. I am surprised that these unprofessional/poorly mannered people are able to hold their jobs despite the amount of complaints they are receiving from customers. Well, hopefully it will be addressed.
In addition, I would like to encourage people who had sour experiences at this location to share their opinions, as well. Those multiple bad reviews on this page says it all. Based on that, it makes me believe that there are many more people who walked out of this store with sour taste in their mouth, but didn't share their experiences. It surely is an uncomfortable act to the unpleasant moments and leave bad review, and some may feel that they are retaliating, however, by doing that, I believe we are really helping to keep this community as a cordial environment with a little effort. And that's what I am doing by taking my time to write this review, instead of quietly walking away. read more