I have a love/hate relationship with this place. Pros: open 24/7 and good variety of products. Cons: always out of stock of whatever it is I need, inconvenient layout of the cashier area and attitude of some cashiers. What bothers me the most is that they are ALWAYS out of something I needed or went there for in the first place. Prime example was yesterday's shopping experience. I needed regular aspirin and couldn't find any. This wasn't a fluke where they happened to be out of it that day. On another day i wasted time looking for it because even though I was in the right section there wasn't any. Sure they had tylenol, advil, etc. And every other iteration of aspirin except for plain ole generic or bayer. The other thing I needed to get was an apple gift card. I usually buy it here and it's the one thing I "thought" i could count on to be in stock but Lo and behold the whole section for Apple gift cards was completely empty. Overflowing with other ones though. Never had I felt so defeated and disappointed in a store. I ended up buying Pepsi (cause they were out of coke) and whatever food was in stock to get something out of my trip. Fortunately I had a nice cashier who was willing to bag my groceries with my reusable bag. There are other cashiers who refuse to do it. I don't have a problem bagging my own but the problem is there's no room on the counter and a plastic window in the way. You're totally screwed if you're buying a lot of stuff. It's a circus with the cashier handing me my stuff around this divider for me to bag while I'm also busy unpacking and handing them stuff to be rung up all while trying to keep track of whats ready to be bagged or not. So much easier on everyone if they just bag it as it's rung up especially with such tiny counter space. That's what they used to do until they boycotted plastic bags (which is mostly a good thing) but now it's more work for me and non-existent customer service. I'm a glutton for punishment cause I continue to shop there. Ugh what's wrong with me?!? read more

Duane Reade is the equivalent of Walgreens. We had a large bottle of water and went to the counter to pay. There were about 10 people in line. There was one staff person checking out. Uh no thanks. I put the water back and went elsewhere. read more

Duane Reade - Pick up - Drugstores Near Me - Flushing, New York

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The Indian guy that's in the pharmacy is the rudest person he yells at everybody the security guard even mentioned it to me he said when people are leaving, they complain about him unacceptable. Unprofessional behavior to go to a pharmacy and see an employee yelling at people trying to pick up their medication I've never seen that before in my life horrible and if I could give them a zero in the stars, I would read more

This pharmacy is frequently out of stock on many medications. You can request delivery online but do not count on it. Twice they charged the delivery driver's tip to my card but did not even send the prescription out for delivery. And trying to reach the pharmacy by phone means over one hour on hold and still nobody picks up. read more

I have had it with this establishment after 10 years. The front door has been broken forever, no repairs. The escalator to the pharmacy is broken currently and regularly. Manager Steve talks but he doesn't have a clue. Why would he? He's not a pharmacist. Store manager Tom, who looks and dresses like a homeless person doesn't want to hear the complaints. Why would he? He's only the manager. I have had it. Walgreens blames their demise on the pharmacy benefit managers. Their demise is the result of buildings that are too large and totally inappropriate. HVAC is expensive. Their prices are too high. They don't attempt to compete. Their pharmacy at 136-12 Roosevelt Ave. In Queens is an abomination. I will;l no longer be a Walgreens customer. read more

Sending prescription to wrong person until I caught it. And yet the guy just laughed out and did not seem to even be concerned. Another time one guy just tried to ignore me in the line and tried to call someone else. But that someone else was obviously more mannered and told him I am in front of her. (He thought I would let him get away if the lady did go ahead as he called). read more

Been a customer here for years for the service for the pharmacy has gotten so bad. ICalled 4 times to be hung on, put on hold for 45 min and then on speaker where i heard every trasaction at the register for 40 minutes while no one spoke to me on the phone. guess They really protect people's private information.... just hear a bunch of the people's birthdays and last 4 phone numbers. Anyway, i called because i ordered prescriptions for refill and I had changed my insurance during this year. I submitted my new insurance in the app before ordering my meds but yet i keep getting the kickback that they cannot find my insurance. Finally at 4ish I get this rude dismissive hard of hearing lady who picks up, didn't hear my birthday correctly and then says insurance no work. It expired. But the expiration date she gave me was my old insurance. I was trying to read off my rx bin number for my new insurance when she hung up and said sorry can't help you, too many customers and you have to come in person to resolve with the physical card.....what's the point of the app if the idiots at the pharmacy can't see what you submit... read more

Read all the review and see how many complain about the store manager Tom who screams, berates, folles customers around, yells and profiles Asians and Blacks constantly. Obviously, corporate does not pay attention. I write them a long letter and they never responded. He is tall white hair, beard, thin, IMMENSE -anger issues and flys off the handle. Threatened to call the police if I didn't get off a chair as I was waiting for a prescription for my bad back. I refused. He was SO close to striking me. Wish he had, then I would own a drugstore. He is insecure, immature, hostile, unprofessional and it's so clear he never finished even high school. I have made sure that anyone and everyone I speak to leaves and finds a different drugstore. Tom, the Middle School store manager should be out of a job. He is unstable and violent and has destroyed the Walgreens name and brand. A very sick individual. Read other reviews. It cannot be a coincidence that this ape is mentioned so many times. read more

Worst pharmacy customer service! Phone calls take hour and once answered the staff on the line will hang up! If you are refilling for a very important medication you should stay away from this place read more

1. Wait time to pick up online orders is too long, even if the packages are right behind the counter, do you really need 10+ min to find it? Happened to me three times in a row. 2. Horrible manager and management, both in-store and online. My store credit (a physical card) was declined in store, and I was told to call customer service. Then I was on the phone for nearly 2 hours, being transferred countless times, and was told to "go back in store, get a new card, and have the balance transferred over". I went back, explained everything to the manager, but he quickly denied the solution and walked away with an obvious attitude of I-couldn't-care-less. I then realized their only job was to fool customers back and forth between store and online, so I decided to write an email to higher level management, hoping problem would be solved smoothly. If not, the recipient of my next email will be Consumer Affair. read more

Duane Reade - the name of a business card - Drugstores Near Me - Flushing, New York

Worst customer service ever. Went to pharmacy section, the staff was standing behind the counter doing absolutely nothing. Went up to ask do they provide flu shots, a simple "yes" or "no" answer and a probable follow up of where to get it and how to make appointment. Instead the staff replied with another question "what do you think? Do you think a pharmacy provides flu shots?" Well of course pharmacies provides flu shots that's why I went up to ask, but do all pharmacies provide flu shots, no. And I went in kind of late, who knows if their flu shot section is still opened. Could have taken 10 seconds to answer my question, instead waste 2 minutes of my time to attempting to make me look like an idiot. I'm taking my business elsewhere. Worse place ever and I think the store is over staffed if someone can stand around doing nothing and attempt to shoot away business when a customer attempts to give them work. read more

I like the convenience of DR being open 24-7. It's perfect for those early or late night runs. The prices are moderate for the location. This store seems to be well stocked. Employees are not rude but don't expect them to go out of their way to speak and smile. Although, I must admit that the cashier that rang me up did speak. She just needed to add a smile and she would've been set. Her fellow coworkers were robotic like with their movements and rehearsed scripts that they used on the customers waiting on line. read more

Duane Reade - Drugstores Near Me - Flushing, New York

The store manager at Duane Reade/Walgreens in Flushing at Roosevelt Avenue is the most disrespectful person I have ever encountered in this neighborhood. His name is Tom, tall, skinny, white hair and wears glasses. He follows people around the store and profiles young teenagers staring at them especially if their African Americans. He screams at senior citizens for no reason. I was a victim of his behavior and disrespectful manners. He told me once to get out of his store during winter when I went to pick up medications. He has anger issues. He ordered an Asian senior citizen to leave his store because he had assaulted a cashier which did not happen. Where's the corporate CEO when this happens? How much do we need to tolerate from this sarcastic employee? Even the pharmacy's manager apologized for his behavior. Really? read more

Don't do it to yourself. This place is messy, dilapidated, and just uncleanly on so many levels. The staff is beyond useless. I happened to be on the 2nd floor and decided to check out at the register. Yes, 1 item. Just a bottle of water. Guess what! The cashier at the pharmacy refused to ring me up. Really, GURRL!!?? I understand the pharmacist makes 75K (not the regular cashier), but the pharmacist. She tells me the register can't ring up any items. Really? Is that so! How do people pay for prescription meds then? She is an UTTER JOKE and a LIAR! She has a useless bachelors degree, when she should have gotten a BA from Baruch College in COMMON SENSE!! Pharmacist ring up customers all the time at multiple Duane Reade locations. I've had them ring me up. However, this one was lazy and lied that the register doesn't work, and can only ring up medication! She clearly wants to see Duane Reade close down because she's too lazy to do any work. When this Duane Reade location finally shuts down and she is unemployed and can't pay her rent...she'll finally learn her lesson & that's what she gets for being LAZY! I called her a B, called her out on her BS and she was in complete shock. The look on her face was priceless. Wish i took a pic. I stormed right out afterwards. That's what she gets for being a stank, lazy B!!!! I'll never come to this store again. Duane Reade sure hired themselves a WINNER!!! A real winner. Employee of the decade! GURRRL, BYEEEEEE!!!! read more

Finally a mega drugstore plus more with a minimal food market newly opened in summer 2011 serving Flushing, Queens to operate 24/7. It sits directly on the corner of Roosevelt Avenue and Main Street on the #7 train station. Fully stocked that is never short on life's basic amenities for the daily deal. I was finally able to obtain breathe mints (NOT chewing gum) without the hunt down or run around from aisle to aisle like a typical retail space layout. The layout is nicely configured and easily understandable with the use of common sense. A self-service coffee, pastries, and fruits by the foyer's entrance to welcome customers is a warm invitation. The pharmacy within is also operate 24/7 as I am able without agita to obtain medical assistance for this gargantuan Duane Reade store #14438. Retail space is clean and there is no shortage of snacks, preserve or package foods. This space was the former home to Old Navy, thus out with the old and in with the new Duane Reade for Duane Reade's new home from the move across the street. Four stars as the drawback is the usual long bread lines at the register with only two cashiers to man the fort. read more

Duane Reade - 136-02 Roosevelt Avenue, Flushing, NY - Drugstores Near Me - Flushing, New York

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Recently used this location for pharmacy pick up and while waiting for their break to finished sat down on an empty chair not in use. But, I guess it's not for sitting coz of the signs. Anyway I know I'm a senior citizen retired and I get tired easily so, I sit down. From nowhere this guy came to me and said I cannot use the chairs. I was treated rudely and scolded like a kid that did something. Surely I answered back and ask who he is. He proclaimed himself I'm the store manager. Cut story short argument ensued my nice day ruined my hypertension went up I almost called 911..Anyway my mistake or not I'm a paying customer and entitled for some respect. And hopefully managers should look like decent. Not, like a security in dirty uniform. Duane Reade in Roosevelt Flushing. read more

5 stars only based on beauty consultant I stopped by looking for Janet but she's working tomorrow and I couldn't wait so Farhana actually shaped my eyebrows for me. She popped my eyebrows' cherry...lol! Learned a couple pointers about eyebrows. Boy, I love the beauty consultants at this location. read more

Cant get through their pharmacy department phone line without them picking up & hanging up 3 times first

i been going here for many years and they use to be great now since they have Walgreens and rite aids customer they don't answer the phone they get on for a minute then you get disconnected the second thing is there's a guy behind the counter that's shows his name is Steven and shows he's a manager at the pharmacy I asked him a question he started screaming being very abrupt if they don't start getting there act together I'm going to inform people I know not to comes here a lot of my neighbors come here I'm informing them how it's got over here to go elsewhere read more

This is the new location of Duane Reade at Roosevelt Ave. and Main St. in Flushing. Their old location is closed, and this new store is about three times bigger. It's the hugest Duane Reade I've ever seen. It occupies the space where Old Navy used to be, and it is also open 24 hours just like their old location across the street. I was here at around 9:30 or 10pm, and unfortunately, they still only had two registers opened to process a long line of people, even though there were, I think, five registers available. read more

Duane Reade - the entrance to a pharmacy - Drugstores Near Me - Flushing, New York

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So dirty! And there's always a homeless person laying around on the second floor by the window, it smells bad. The register people are so rude!! You have a question? Better keep it to yourself because they will just respond with "I don't know" uhh but you work here. The first floor aisles are half empty too. And they got rid of the wine section. read more

I came in this morning around 5:40 - 6 A.M. to purchase three cases of water. I didn't realize that the store manager, a white tall old man, was standing next to the escalator monitoring me. I was very appalled since the manager just stood there and waited for me to grab my cases of water. The manager gave a condescending look as I walk pass by him. I had a very unpleasant visit in this Duane Reade location. read more

Do not send your prescriptions to this pharmacy! they give you the wrong medication then they are rude about it! they don' admit their mistake and the so called manager Liz has no type of customer service skills!! They gave me the wrong prescription I trusted that my so call pharmacy was reliable and I left with the wrong one! she got mad because I brought it to her attention and dismissed me!! I would like to speak to the manager Tom this behavior and attitude is not acceptable!! im disgusted! if you do fill your prescriptions there double check them! Do not trust this pharmacy!!!! read more

while making my way back to manhattan after dropping off a friend in flushing i notice a 24/7 duane reade/walgreens in the area and ran in to get some paper towels and snacks and i aint in a rush so maybe i can scan look at the trashy mags while sitting at the closed pharmacy section .overall the store is well stocked with the typical stuff and for 1045 pm the place is crowded with customers . the folks who work here seem ok and the lady who rang up my junk food snacks gave me a hello and have a nice evening with ease. overall a decent 24/7 duane reade/walgreens that serves a purpose for the flushing locals and non locals like me. read more

Albeit expensive, it is conveniently located at the hub of Flushing, new and shiny, and opened 24 hours. It had a really nice photo center too that got closed down recently (I guess not many people were using it). Inside, there's a Blockbuster Rental machine by the cash register. And though the cash register is long and accommodating, there's usually only 2 cashiers there. One issue I had with this place this that they never pick up the phone. Don't bother calling, customer service don't really exist. But you can totally just walk in and buy stuff via the automated human-like cashier. =) read more

very rude cashiers and managers shift leads. specifically one named ashley purposely canceling my online pick up orders. i filed a complaint and urge anyone with a problem too as well. the number is 1800-925-4733. this store has always beeen horrible for years and nothing is done so please call and share your complaints. thank you read more

If I could leave a 0/5 stars review I would. Last Sunday, I came in for a quick purchase and witnessed the staff be disturbingly unprofessional, disgusting, aggressive, and simply lacking human decency by the way that they treated an elderly Chinese woman. Upon coming in that night, I saw the elderly woman quietly and patiently waiting by the register to be helped with can collection. From the moment I came into the store, browsed, and made my way to the register, a total of 15-20 mn went by, yet the woman was still waiting. There were 3 employees present and upon my completing my purchase 2/3 said employees were available and yet actively ignoring the elderly woman. I waited to see what would take place, when she would be helped; when a male employee left his register, passed by the elderly woman who signaled towards him for help, barely acknowledged her, shook his head and made his way to the second floor. I was confused but thought that there had to be a reason for this, maybe a specific employee was responsible for can collection? I walked around the store a little more and once I came back what happened was much worse. The third employee had begun "helping" the elderly Chinese woman. This woman employee, was middle-aged, with glasses and of Indian descent, she was barking at the lady while she was putting her cans in a clear bag for the store to count. Saying: "Pick it up!!! Pick it up right now!!! We don't take that one!!! I'm the only who helped you, don't make me mad!" The employee wanted her to take back a can that was dented in and the store didn't take (?). The elderly woman was obviously confused, evidently not speaking English yet the employee continued to mistreat her. Berating her and shouting at her in a manner that was aggressive and disgusting--as if she was doing her a favor??!!! This behavior is UNACCEPTABLE. Not only was it directed at a senior citizen but one that was in obvious need for help but could not understand what she was being berated for. Yet she took it, quietly waiting and giving in her cans because this is HER LIVELIHOOD and is probably used to his abuse. These employees must be held accountable, NOT ONLY the woman who behaved in such a disgusting manner, venting her anger on this Chinese woman, but those that actively ignored her and did not help her although they were free to do so. I know that the service industry is difficult, that these employees are beyond exhausted at the end of the day but nothing excuses abusing an elderly woman that came in for a service THAT YOU PROVIDE. Address this and reprimand and train your employees to be better. Respect all clients, young or old, or any descent and sex, and whether they speak your language or not. read more

I am soso glad they have finally expanded Duane Reade in Main St!!! This newly opened Duane Reade now has self-service coffee, pastries, and fruits by the entrance. They also have a lot more items than the previous Duane Reade. My only complaint is the long lines but it is just the same from the previous Duane Reade anyway so I am used to it already. One thing that has NOT change is the 24-hour store operation which is a huge A-PLUS! read more

First off, I would like to give a shout out to the cool staff that has seen me walk in many a nights anything but sober yet still been super helpful: you guys rock! Having a 24 hour location right next to the subway is awesome, and I definitely make use of it when I'm making my way home from the city and need some water or a snack before continuing the rest of my trek home. I did have to take off one star though, as I saw one of the wildest bugs I'd ever seen on top of one of the complete cookies I was looking forward to buying before heading on out. I have no idea what it was but it freaked me out! Like, they got some scifi level mutation stuff going on in the back or something I don't even know. Either way, come here and grab some water (or booze, we all have those nights) on your way back from wherever you are. It's a nice little pitstop that I'm glad to have in the area! read more

The Duane Reade here is like all other Duane Reade's in NYC Slow service, long lines and not many people helping you It is at least decently clean read more

Worst place ever !! The people are so rude and miserable and treated like I'm a nobody. They act like they are high and above for no reasons !!??? Unbelievable. It's not just one time thing but every single time I entered this place in a good mood, but left in a bad mood!!! read more

It's Duane Reade. Need me to expand? Yes? OK then: if you want a pharmacy that actually gives a s°°°° about you, go to a local independent pharmacy. SOme folks at Duane Reade care but most seem to perform at sub-standard levels. Yet there's one everywhere so I begrudgingly trade service for convenience--the Faustian pact of the current corporate culture. Oy vey... read more

I think this is officially my new favorite place. I have some unreasonable love for Duane Reades & CVS's alike. They're just so convenient and fun and great to kill time in. I stopped by this Duane Reade for the first time since it opened on my lunch break to pick up some allergy meds & eye drops. The location is across the street from the old place (where Old Navy used to be). OH my, its SO big & SO clean & organized! I LOVE IT. The aisles are easy to find, and the floors are clearly labeled. When you first walk in, to the left is section with fresh baked goods. I haven't tried yet but I definitely will. If you walk further in, the first floor is basically filled with goodies, candies, snacks & drinks. If you ride the escalator up to the second floor, its where the Pharmacy is (and other things Duane Reade usually has) I hope that the quality & cleanliness of the store remains the same ! (Cos you know, in Flushing some places are just so dirty & grimy :[ ) OH, the only thing inconvenient would be the no parking factor. If you're walking around Flushing, getting on the 7, or transferring off of one of the many buses in the area this is a prime location. If you're traveling by car I guess you can park in the municipal parking up the block. Otherwise it will be near impossible to stop by here. read more

This is one of my go to pharmacies in my neighborhood. They have your basic needs. The pharmacy staff is very nice and I always get a text when my RX is ready for pick up. read more

The cashier Morasha is freaking slow she keep chatting with other employees no wonder the line is always long, why does people hire her? There are plenty people out there who is really need job and Cherish job, read more

Good that it's 24/7 and pretty organized. It's a pretty big Duane Reade and have quite a few different items and brands but as for food it can sometimes still be a bit lacking but it's alright. Decent service and attitude but that really depends on the day and the staffs. Some are nice some are just really impatient and rude. Convenient location with the 7 train and a couple different bus stops at walking distance and a block away. read more

Have everything you could ever imagine.... Largest cosmetic selection of any pharmacy and huge clearance rack next to the pharmacy. Helpful knowledgeable staff read more

I feel like DR doesn't need a review. But I seriously don't know where I would be without this place. I go here all the time for so many random needs and the prices are always great. Protip: there snack selection is incredible. Specifically, their DR brand maple leaf cookies are honestly the best packaged cookies I've ever tasted. They taste like golden oreos only with higher quality ingredients and a delicious maple aroma; in an adorable maple shape. They sometimes sell an organic version and if you see it recommend buying it, it's only 20 cents extra. Also, it's accidentally vegan/lactose free. read more

A-OK place for pharmacy and medicine. The setting, system, and everything will look almost the same as other Duane Reade across the US...

New! Clean! Shiny! My Duane Reade how you've grown. I remember your store across the street from this one. Let's just say, it wasn't pleasant. But now your uniforms look great, the employees are sweet, and you always have what I need. I come to this Duane Reade almost every day. This is my one stop shop for everything my apartment needs. Hungry Man dinner at 1am? Pet food? Milk? Eggs? Makeup? They've got it all. And they're 24 hours INCLUDING the pharmacy which I think is just fabulous. What more can I say. They rock. Only gripe- I think they need more cashiers. I'm always waiting in line staring at magazines, impulse buying as I go. read more