Fast service even though no self checkout option . And their lottery machine was working - bravo ! They just need to sweep the homeless from right in front of the door otherwise all good ! read more

Best pharmacist and pharmacy staff! These ladies provide small town care in the middle of Van Nuys! They know your name and get your prescriptions filled really quickly! Such nice and competent staff. read more

Rep at the store Shant was amazing he provided great customer service always willing to help great location and store to go to rate it A+++++ read more

I made an appointment for a flu shot, and after arriving early, my insurance information couldn't be retrieved (even with bringing my identification). Over an hour of my time was wasted, was not resolved, not felt welcomed, and everything was extremely slow. I will do everything in my power to avoid CVS. read more

I got to the store at 10:45 and they had already closed and didn't let me in I understand maybe 3 mins early closing but a whole 15???? And it's not the first time . 3 different employees saw me and as soon as they saw me they ran to the back . This is unacceptable, I really needed something for my sick child and they close 15 mins early??? When the sign says 11 pm. And out of all days on a Friday night they decide to close 15 mins early ??? I will be speaking to a manager hopefully they even care about it . I will update tomorrow on what the manager says. If the employees are too lazy to work, then simply quit closing 15 minutes early is unacceptable . read more

The Armenian gentleman was very helpful with our merchandise today! This place needs more people like him. He made our experience awesome . Great customer service 10 out of 10!! read more

They lock everything up now so they expect me to spend 3 hours at cvs waiting at each isle for someone to open each product I need. Shopping online from now on I preferred coming in person but this has become a really bad system that makes your cvs trip a nightmare read more

I would not recommend this place at all because , right from the entrance someone told me to remove my belongings for absolutely no reason and just because the way I look, I will file a report for discrimination and segregation and will cal the district manager to report such outrageous and scandalous behavior. Avoid this location at all costs read more

CVS Pharmacy - The security guard was discriminated me right from The entrance, I was just looking to print some files - Drugstores Near Me - Van Nuys, California

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Updating to 5 stars! It's always a pleasant experience when I approach the cashiers at this CVS location. I love their positive and caring attitude, which isn't always the case with other cashiers or customer service in general. This one goes to the cashiers! :) Keep on spreading positive vibes and enjoy your time at work, it's the best you can do! read more

Unfortunately, the pharmacy department hasn't been the most pleasant to interact with. From the pharmacy tech who rings people up to the pharmacist named DANIELA. I had general questions about my prescribed medication and related questions, but she was rude and dismissive and didn't provide much help to me. This isn't the first time I've had a bad experience with them. Such a shame to encounter rude people who are suppose to help you with questions. I will be escalating this further. It's unfair to myself and other customers needing assistance with unanswered prescriptions questions. read more

This is what you expect it to be. You come here to buy the stuff you need or want. Medication, toilet paper, cards for occasions, skin stuff, nasal spay. Things you need when you're feeling ill. Candy for Halloween. We all do it. Please be nice to the employees. They're doing the best they can. Everyone is going through something. And you may not understand what it is. I may not know what you're going through. It's a store. Where you buy stuff. Be a nice human. read more

Claudia was amazing! I had a last minute photo order that I needed to grab ASAP and the printer wasn't working. Claudia fixed it and gave me an absolutely stunning print in no time. She also gave me an extra discount through my Carepass. She was incredible. Not to mention she had customers waiting on her and she was able to multi-task through it all. Fantastic customer service and I couldn't be more happy! Claudia is an absolutely gem :) read more

The manager is rude. I did actually put the "c" word in here, but I know for that reason alone it would be deleted. Whatever larger woman with dark hair was on duty 1/25/17, could have asked us to leave in a much nicer way than saying "WE'RE CLOSED, WE CLOSE AT 10, FIND ANOTHER STORE" while sticking her hand in my face. Looking through the reviews, it looks like this isn't the first time that's happened. Another gentleman and I did open the gate and walk through, because it was still partially open, but most CVS' are 24 hours, so I assumed they were "closing", or still open. Ok, so now months later the manager sent me a message about this review saying "it's my fault for not checking the hours". Let me make it clear that I wasn't upset that you were closing, I was upset that you rude. You could have easily said "I'm really sorry, we're closing", and kindly directed me to another store instead of slamming my hand in the gate. Seeing as how you need to message me rude things, it looks like that's just your personality. read more

I am waiting for my prescription and I see that the pharmacist goes way above and beyond to help out her customer. Always have a good experience with the pharmacist here. read more

I came here on the way home because it's usually not that busy at this location. Karen took my prescription and it was filled in less than 10 minutes! I didn't even finish spending more money on sale items, and they text me. Lol. It's a very small location, but friendlier than most CVS's and no long waits! Parking lot is small and gets busy. They have a good selection of items on sale too. I've been here a few times in the past 6 years. read more

This CVS doesn't look very appealing from the outside, but as they say, don't judge a book by its cover! As soon as you walk into this location you will see that it is cleaner than most CVS's. The aisles are easy to navigate and the pharmacy itself is very efficient. I haven't had to wait longer than a few minutes when dropping off/picking up a prescription. Perhaps the best part about this particular CVS is its employees, both in the Pharmacy and General Store. Each time I need help, I am always taken care of and pointed in the fight direction. When I check out, the employees are always cheerful and make a simple transaction turn into a friendly interaction. Everyone can appreciate good customer service, and you're sure to find it here at this CVS location. read more

CVS Pharmacy - Inside - Drugstores Near Me - Van Nuys, California

This is my FAVORITE CVS to go to NOT open all night....BUT that's because they SELL BOOZE here...and they have a very nice selection to choose from......A whole aisle of wines....and liquor. Then there's also a cold case....with all kinda 12- packs....& 24 packs. Large selection of drinks too....including energy drinks, sodas, milk, gatorades & coffee drinks. Always has soups on sale....and they have a whole aisle with different food items like cookies, snacks, and candy galore Pharmacy is in the back.....so that's cool. Photo dept. available as well Washington Mutual ATM inside too They have a security guard here at night as of late....that stands at the front door observing folks. Parking has never been a problem as they don't share the lot with anybody. Make-up is always being offered at buy 1 get 1 free...and they always have good sales goin on. Circulars come in the mail if you live close by ...so you can see what you want before going....or you can just pick up the circular in the front of the store when entering CVS~~~I lov U read more

CVS Pharmacy - Looking from Sepulveda Blvd @ the back of the Place - Drugstores Near Me - Van Nuys, California

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Improvement is needed big time for: waiting time in drive thru, waiting time for phone calls, and customer service in drive thru. I waited 25 minutes at the drive thru, which is terrible and another 20 another time on the phone on hold. What kind of service is this? Improvement is needed@ read more

We come here for the pharmacy. Our insurance tells us to use CVS, so we use CVS. Been coming to 6201 Sepulveda Blvd. for years. These pharmacists are very good, esp. Daniela, who knows our names and needs pretty well. We don't buy much else in other parts of the store because they are overpriced. The parking lot is a bit strange; very NARROW parking spaces, so be careful where you park your car. BUT: Getting the pharmacy to answer the phone is next to IMPOSSIBLE. I wrote this entire review while waiting on hold.... and it's not over yet. If you can get the prescription in early, or let the doctor's office do it, that helps. read more

Rude MGR tonight, Thanks to your Manager I will take all my business to other Business that will treat me with respect. Thanks For the 15+ years read more

This place is always sold out on covid testing even when the website says its available. Every single day it's sold out and it's frustrating to come here to find out "barely sold out, sorry" read more

This is the infamous Sepulveda location. You never know what you will see inside/outside of this local!!! I went here Early on a Sunday afternoon so that I wouldn't be acosted by any unmentionable undesireables. I was looking for some Visine. They had more of a selection than the average CVS which was nice to know! The location is very clean. I've been here a couple of other times and it is always busy. Not really much to say about it. I'd only hit this place up if you are out of options and it's light outside. read more

THE WORST CVS EVER!!!!! The shortest waiting time is if are lucky 15 min and the longest u stayed there was almost an hour bc they have no F.... idea of what to do. I used CVS back in Montebello and the customer service was very nice and my prescriptions would have been ready the most with in one day. Since I moved to Van Nuys, thought might as well continue using CVS. First of all the pharmacists are so rude and they are clueless of what they should do. Then it takes the more than two weeks to get the prescription ready. I went to pick up my moms prescription bc I got a text that it was ready and then they said it's still not ready it will becoming "maybe in next to days" Like what kind of answer is this??? And still after five days it wasn't ready. So I tried the following week and the pharmacist said it wasn't ready and only after me getting frustrated it magically was ready! Like seriously can't you actually open your eyes and f..... read! In addition to that they kept my prescription in for four weeks they have one of the drugs 3weeks later and for the second one it kept "coming every other day." And still it was not ready and when I tried to get back the prescription... all of sudden I can't. If you can't provide the necessary drugs why are you accepting the prescriptions from people????? read more

Unlike the CVS in Sherman Oaks (don't get me started with that place!), this location seems to always have items in stock. Parking is a breeze. Keep up the good work! read more

Update: now I read the other (bad) reviews LOL. It appears that some of the other pharmacists, as reviewed by others are still in with the old, out with the new!!! Well, I guess I just got lucky. Lucky me. Have the best day ever! read more

This is the best pharmacy in Sherman Oaks/Van Nuys!! Kati And Daniella are the best, fastest, and most helpful I've encountered. I drive past 3 cvs closer to my house to use this one. Thank you Make sure you don't come on a pharmacist lunch break! They don't know how to manage these at the store and just make you sit around for 30 minutes until they get back. Poor management read more

The worst ever customer service, lines are so disorganized, waiting for a long time to find out if they have the medicines to tell you they don't have it and I ask to please call the closest location to find out if they have it they said they don't do that, the target cvs customer service is the best, they really care about the people not this location. Never coming back to this mess. read more

The pharmacist here, who has been working here for a long time (perhaps too long), is RUDE to customers. I don't know which university was dumb enough to grant her a courtesy Pharm-D but no matter how uneducated people in the surrounding area may be, it gives no reason for her to talk back to smiling customers who just want to transfer a prescription there. This CVS is old and this particular pharmacist is sometimes the only person available on the pharmacy staff, which explains the reason it takes half an hour for prescriptions to be filled (unlike the 10 minute average you'd see elsewhere), but she should know better than to strip people of common courtesy and customer service. Because of her I decided to take my prescription elsewhere but I should have said it to her arrogant face. read more

I'm switching to another pharmacy today. Why? Because everytime I go to this CVS, the girl who fills prescriptions looks at me like I have two heads, and one time, they didn't even fill my prescription because they forgot my name and so of course, they couldn't call it over the loudspeaker! I could have wandered around the store for (literally) hours, and nobody would have ever come to find me or say something. Getting a prescription filled at one of their pharmacies is like pulling teeth. DO NOT WANT. read more

I have only been to this location 3 times. The first two experiences were pleasant. I also came during the day. This time I came late and it's a whole different story. There is only one cashier working and someone at the pharmacy. I came in looking for a vitamin. Couldn't find it. I asked an employee about it and they said that the cashier has to look it up. Well there was a lot of people in line and I didn't want to wait. I went tot the pharmacy go ask and they said to ask the cashier as well. WTF like seriously. Ugh! Finally after waiting 15 minutes we went to the cashier who ended up looking on his phone! Omg I could have done that myself. What a waste of time. Anyways, people sometimes hang by the store at night. Located across from Wendy's. During he day you can't make a left turn out of the place. People do it anyways. They have a redbox outside. read more

My wife and I live a few blocks south of this CVS, and we drive an extra mile or so to go to the one on the corner of Burbank and Van Nuys Blvd. This place is a dump, it smells, the shelves are poorly stocked, the parking lot has the tiniest spaces (door dings waiting to happen), there are always scary homeless freaks in and around the store... we don't consider our area to be too bad of a neighborhood, but we always say once you pass the CVS, you're in the ghetto. read more

I've been to this location enough times to call myself a regular and up until tonight Id consider it an over average location. Not anymore. Tonight i feel not only unsatisfied but down right disrespected. I have my cvs card on my phone and needed it to use a coupon but it had died right as I went to pay. After coming in and out trying to find any way to charge it I plugged a charger into the photo area and was than told I was stealing electricity and the "manager" attempted to remove my phone. I expressed my confusion and disagreement towards this and was than told to leave, I thought this to be extreme and refused. He than threatened to call the police because of how emotional this mad me and ACTUALLY DID moments later. All of this because I needed to charge my phone just long enough to turn on, scan my card, use my coupon, and be on my way. I've never felt so mistreated. read more

Friday night, 8.55 pm, I can't understand why is only one cashier.... Line is over 15 people....

Horrible service. They are so disorganized and no one ever knows what happened to doctor's requests. Take your Rx to Walgreens on Van Nuys and Sherman Way. They are very professional and efficient. read more

The best CVS ever everyone is so helpful and always in a good mood! I have another CVS closer to my house but I rather drive a little more to come here! Awesome customer service always read more

This cvs is horrible. I'm learning a lot about cvs and how the customer comes first and try to make the customer happy. Well that's all a lie. I tried to return a nail polish with no receipt for another nail polish and they asked me when I bought it. I said it's about 2 weeks or more. Since I didn't know the direct date to when I would it they couldn't return it. But they can scan it and tell me that this nail polish was bought 4 weeks ago.... And that I can't return it ?????? So upset. They lost a customer. And with all these horrible reviews. I'm sure they will lose more.... read more

Don't come here. Nothing in stock. Not even a toothbrush according to the rude worker who didn't even offer to go and take a look.

Renee was super awesome and helpful, and I came in and needed an exchange right before store closing, ( I accidentally bought the wrong product from the other CVS that I gave a great review to LOL ) Anyway, Renee was super nice and very accommodating, and I truly appreciated her awesome customer service! I actually called her when I was on the way there, just to check that the item was in stock and she went and located the product to bring it to the front for me! :-) :-) that is some awesome customer service! read more

BEST pharmacy team. Really caring staff. Always get the best caring service from them.

The pharmacy is the worst. I was on hold about 30 min just to have a question answered. They didn't fill my prescription in time, they waited for more to call first, only then they ordered the medication. It took extra 3 days to fill a prescription. Total disgrace read more