This is the absolute worst pharmacy we have ever used. With rare bright spots, this place is a nightmare. Imagine getting released from the hospital from in-patient surgery, bringing RX for pain medications to them, and being told that they don't have even 1 of the three drugs (all of which are pretty common) --- and won't for 6 days! They didn't even offer to call another CVS to see if they had it. No empathy, no concern, no customer service, no meds. When we asked about other CVS stores, the answer was "we don't know what other stores have." Hello? How about checking, especially since the other store wouldn't discuss it with us without them having the original RX. On many occasions, they have billed the wrong insurance company (resulting in higher costs to us). They have quoted hundreds of dollars (in one case $900) for medications, and not even bothered to mention a generic equivalent or close substitute. When I didn't want to spend the $900, I did research, spoke to my doctor and ended up spending $20. Yes, the doctor could have prescribed something cheaper, but the $900 med was better for my condition. I was willing to compromise. The mistakes and lack of service go on and on. When I spoke to a man who said he is the Pharmacy Manager about the patient just being released from the hospital after surgery, and their unavailability of pain meds for 6 days, he was indignant and said it wasn't their job to check other CVS pharmacies. I asked what he expected us to do, and he said he wasn't a magician. He then grudgingly said they can call 1 other store as a courtesy. He was a true indignant horse's ass. He also thinks the word "friggin" is a horrible swear word. I wish I had said what I was thinking. He should never be in a customer service position. 0 stars for this store. The uncaring and unfeeling wait of 6 days for pain meds was the last straw. Oh, this was not the first time they didn't have a medication and I had to go to a different CVS. It was simply the straw that broke the camel's back. My wife feels even stronger about their lack of service than I do. Incompetence and/or uncaring is the status quo here. P.S. If it were possible, they would get NO STARS. Sadly, this poor service is not representative of all CVS stores. But there have been so many instances of poor service and poor training that we just went to another pharmacy, had everything filled, and transferred all of our prescriptions out of CVS. Sadly, we won't have the same great online app that CVS has, but the trade off for a knowledgeable pharmacy with good customer service is well worth it. read more

The worst pharmacy I have ever been to. Charles is slow and rude and keeps putting you off and making you wait. The girl is lovely but she can't help that your prescriptions are never on time. Even when they say it'll take hours, it has now taken days. This the WORST!! I will next be complaining to our insurance. read more

I'm writing a follow up review because they have changed pharmacy personnel and I must say they are great at following up on refills and providing information when needed. The staff is courteous, professional and also find you whatever discount available to apply to your order. I am impressed at their turn around. read more

I finally had enough awful service and moved my prescriptions over to Ralphs. They have been nothing but GREAT!! They text me when my meds are ready and they are always on time. NO LONG LINES and ALWAYS FRIENDLY! Very different from the rejects at CVS Porter Ranch! You couldn't pay me to to go there again! read more

Zero stars! Horrible costumer service. I waited in line for so long to be told they couldn't give me a flu shot because they are "too busy" ! So unprofessional, rude careless people working there! They should've at least have a sign to let people know before waiting in line for so long .. Avoid this CVS! Unbelievable! read more

First time ever going to this pharmacy. Everyone working was super helpful and friend, especially Tim. Said my prescription would be ready in 15 minutes and both of them were ready in 5. Head pharmacist was super helpful and she explained when to take my two medication. Even suggested I take one of them with food cuz it could cause stomach aches even though the bottle did not suggest it. She gave me some suggestions on a schedule to take them. Went in there right before they closed and I didn't feel as if I was being rushed. Cannot even begin to explain how friendly they all were. Would definitely use them again for all my prescriptions. read more

Okay, so CVS has gone up a bit in my opinion. Today I got my dollar back in the mail, with a hand written note of apology,and a gift card to use at CVS. I just may have to go back and give this store another chance. read more

Smells like baby powder and is oddly arranged, but hey- Ralphs didn't sell my shade of foundation and these guys next door did

I know why CVS constantly receives low rating for the pharmacy. Always busy, The staff is getting nicer tho and the wait has not been as long. the store itself is pretty big, most often clean and I always get a hello when I walk in. I always walk around the store just because i never know if something will strike my fancy or not. LOL Yes, I've had a stressful experience with the pharmacy but not every time and like I said, I think they are getting better. Perhaps they ARE reading the yelp reviews! read more

This is just the very worst pharmacy, no doubt about it. Sometimes I have no option because of meds in stock and then stuck with it. Wait is long. I2nd time now I get to counter after dropping off day prior and they don't have scrip ready. So even though wait in line to drop off. Then wait in line to pick up. I then have to wait AGAIN. Basically my 15-20 minutes isn't as valuable as this BS system. Obviously frustrated. Too bad they get a person frustrated and quite annoyed writing their review. read more

Terrible. They make me feel like I am an inconvenience to them. They are not friendly & not helpful. They are all experts at pretending they don't see you. I cannot believe we spend money here. It's just so close to my house. read more

So I came to cvs today to help my mom out that just had a knee surgery. I needed help noone would assist me. Then my moms doctor told her she didnt need the safety seat handles for a toilet seat so my mom asked me to take it back while getting her medications from the pharmacy.My moms been coming here for years and spends a ton of money here. All 10 of her medications she takes are thru this pharmacy. So she does alot of her shopping here while waiting for prescriptions. Candice the manager told me that they would not return seat handles that they didnt carry them then lied and told me no cvs does. Then proceeded to try to embarrass me in front of other customers and treat me like I'm a criminal. For returning my moms seat .Unfortunately I didnt have the receipt on me at the time I've never returned anything in my life I didnt think the 20.00 seat was going to turn out to be such a problem especially since I had my moms other shopping there to do. So the manager candice called my mom a liar stating she didnt buy it there even when I put my mom on the phone to make sure she refused to help me and on my way walking out the door she was still saying rude remarks to me I've never felt so humiliated in my life I went home in tears and told my mom what happened she gave me the receipt. I came all the way back to cvs for them to return it ,not even a apology from manager CANDICE,I really hope my mom doesnt ever spend a dime in that store again and changes her medications somewhere else. I will NEVER come back here again NEVER...to believe shes the manager so if shes the manger how are her employees going to act. read more

Bad customer service. Pharmacy line place me on hold for 25 minutes then they disconnect me. When I try to call back there is no way to get to them phones were disconnected because of after hrs I try to talk to someone in the store but they are useless also keep telling they r gone bs. No help at all I end up without meds Cz of their ridiculous service. read more

Ok sure the Pharmacy is understaffed but I really wonder if ANY of the people that had given so many bad reviews about the "staffing" understand how Corporate America works.... You all should understand that it is WEEEEEELL beyond the management team how many people or hours they can get to staff the store. I personally have had my share of both not so great and great customer service at this location. The reason I give them all 5 is because EVERY single time I've had an issue the management team takes care of it right away. I am very please on how clean the store finally looks. People STOP complaining about staffing and do yourself a favor and read how corporations work and learn to be PATIENT!! Good Job CVS thank you for being conveniently located right down the hill :) read more

Nice clean store. Employees are nice but the store is understaffed due to hours being cut. If you're in a hurry and know what you want, it's ok but if you are going to need help, probably best to avoid. Hard to believe a pharmacy making millions cannot staff their stores better considering they pay them minimum wage at best. Sounds like this is something going on in most CVS stores... read more

If I can give it negative stars, I certainly would. This place SUCKS. They're always rude and very unhelpful.

By far this CVS and other CVS in the valley that I have experienced going to have been the worst of the worst. I have never seen a more disorganized pharmacy to say the least. I cannot express how many times me and my family have been there and have waited in long lines, have been getting the runaround on prescriptions having to go back-and-forth from different CVS in the valley and the list goes on. To show that CVS pharmacy is not concerned with their clientele and their local customers I was speaking with one of the employees at the Tarzana CVS and he gave me a little inkling of what kind of a company this really is. I was told that they are revamping CVS in Tarzana because they're planning on putting a nail and hair salon in there. That's really wonderful for the women of San Fernando Valley , however, how about the ill people that have existing health problems and whatever else have you that are waiting in lines, long hold times on the phone and taking more chances of the people around them getting sick from the pharmacy...I realize that CVS can't make money or maybe not enough money to hire people to help and the pharmacy department where as there is so much more money In the cosmetic industry. I'm just waiting for them to put a plastic surgeon in there too., maybe your local drive thru Botox bar. By far I usually never waste my time leaving bad yelp reviews, I have better things to do but I'd rather go on the corner of happy and healthy with Walgreens or my local Rite Aid store then to keep going to a place that doesn't have any bedside manner's with their local customers. I hope enough people read this and can relate and maybe they'll find a better pharmacy for themselves and their family as well. read more

This is the absolute worst pharmacy of all time. Never come here. My daughter is hanging on by a thread with this flu. Her doctor called it in so we wouldn't have to wait. He's in encino and this pharmacy is in porter ranch. I called just to make sure we wouldn't have to wait and was on hold for 20 minutes without being attended to. I got here and came in with my terribly sick 9 year old that can barely stand. We waited in line. I hear the phone going on and on with an alert about a pharmacy call waiting and they are completely ignoring it. They just wait out all the calls until the people hang up. I get up there and they don't have her prescriptions ready SHOCKER. They direct me to go provide her insurance info which should have ZERO bearing on them getting the damn prescription filled but I obliged. I got it in. And THEN they tell me I have to wait 30 minutes!!!!!!!! When I questioned the wait time I got a whole lot of attitude from Julie about this data entry just having got in. AGAIN- WHY DO YOU NEED MY INSURANCE FIRST? Fill the prescription and I'll handle that when I get there. It's inefficient. What exactly is the point of the doctor personally calling in the prescriptions?? To wait longer? They have zero accountability. Zero customer service skills. They don't give a sh*t about you or your sick kid. Save yourself and your sick child the misery and go somewhere else. I'm disgusted. In the end. They don't have all the medications. I had to get a text to tell me it was on order. I was sitting 2 feet away waiting my 30 min for the medications. Of course that's how this goes. read more

Seriously, eff this place. I have never had a near positive experience at their pharmacy.

The worst pharmacy ever. I dropped my prescription at 11 and the pharmacist sounded like he was upset that I would give him more work. He told me that it would take at least 1 hour. When I showed up 3 hrs later, my meds still weren't ready! And when I came to the pick up line, the lady sent me to talk to the pharmacist. That is one angry dude(he's the Asian guy probably the same one mentioned in other reviews). He starts berating the young lady about why he has to see me. Just awkward. And then I had to go wait another 20 minutes to get my meds. Anyway, I will be going elsewhere from now on. It's hard enough when you are sick and have a pounding headache. When you throw in poor customer service too, it makes it worse read more

Prescriptions are never ready on time , they are rude and not helpful. Just found out a script I took in Christmas eve and said I would pick it up in a week or so as I was leaving town was put on hold, not filed and now I must pay the deductible for insurance because the clerk decided not to have it filled without my permission. They fill half prescriptions when they are put, call and say a script I'd ready when it isn't when I arrive. Am so over this place. read more

I called ahead to ask if they are able to take passport photos and lady on phone said yes. I drive over and was informed that they have issues with their passport photos not coming out clearly so I wasted my time driving there. read more

I would have to agree with pretty much everyone on here about the pharmacy...they are absolutely THE WORST! I had ONE experience with this place and left. Went to drop off my prescription and found the pharmacist to be such a jerk, I took it back and said I would go elsewhere. Even sensing my frustration, he didn't care....just said, "BYE!" How in the world CVS has not done some sort of review or check on this place is beyond me. read more

This is the worst pharmacy I had ever seen. Very bad altitude. Waste customer's time.

As for cvs the store... There's a lot if stuff available for household stuff in need that u might want if u don't want to be in a huge store. Someone always says hi to me when I walk in. Big plus! There's a bathroom u can use and a water fountain. As for the cvs pharmacy there... I have to say Norma is awesome!!! She's always in a great mood. Very helpful!! She knows me by name.. ; ). Charles is cool too. There's been times that I needed the pharmacy to call my doctors office for a medication check and Charles took care of it. There's another older lady that's nice too. As for having my medicine ready...I have the service where I get a text message when my med is ready and this happens every month. Ask for that service. I've have to wait other times but not that long... And it would be on the day that I gave them the prescription or the next.. But I usually get great service. There is although an older Asian woman that always looks mad. One day I actually heard her be mad cause someone was running real late, but that shouldn't be a reason to be mad at customers. She's my only flaw... read more

I went to this CVS to pick up my photo prints. When I entered the store, only one person was working in the front and she totally ignored me. I had to wait fifteen minutes for someone to help me. When another lady tried to find my prints, she said that the printing machine was broken and told me to come back in twenty minutes for it to be repaired. So, I left CVS for about half an hour and came back. The lady said that it was repaired so my pictures could get printed. However, she said "Oh nevermind, it broke again! woops!" and told me to wait because she would try fixing it (Even though she had no idea how to). I waited another half hour for her to meddle with the machine. A male employee came over, but he didn't really do anything. They were just casually having a conversation about their day and the lady seemed as if she had no urgency whatsoever. I started hearing her say curse words in front of other customers, which really turned me off. After a long time, she finally said that I would either have to go to another CVS to get my pictures printed or wait until the next day, but I needed my pictures right away. The lady said that if I got the pictures on my phone, I could get them printed (but how would that even work if the printer is broken?) and then all of a sudden, the employees just left me by myself. They did not even apologize for the inconvenience or tried to compensate for my prints in any sort of way. These employees do not care about their customers in any sort of way and completely disregard them. They are poorly trained and manage the store poorly. I am never going to this CVS or any other CVS ever again! read more

Enough said in prior reviews about terrible customer service, the girls in front try hard but they are led by pharmacists who don't understand what professionalism is. I've had enough will never go back as I found a pharmacy across the street that is a gem. Goodbye CVS , hello Porter Ranch Pharmacy, I'll never look back. read more

So unprofessional and and considerate. I was in line to buy some things, and the person at the register told me that she had to take the lady behind me first because she had been there longer than I had. So she moved me to another register and made me wait in another line so she could help the lady who was behind me in line first. So rude!!! read more

Called ahead to make sure my kids prescriptions were ready so I didn't have to wait in store. They told me on the phone that everything was ready for pick up. I get there, nothing is ready! They didn't even start on it!! So I'm here with 3 small kids for already 30 min and still no meds! read more

This CVS has some of prices marked up higher than the website as well as other CVS stores. An item that is sold online and other store at $17.99 is being sold at $20.99. That is $3 more! It is 16% mark up! Never shopping at this CVS ever again! read more

If I could give zero stars for this CVS pharmacy I would. The pharmacist and pharmacy at the Porter Ranch CVS are continuously rude and unhelpful. You think it should be easy getting a prescription filled but they always make it difficult, even questioning the doctors prescriptions - even when they talk to the doctor! I highly recommend you avoid this pharmacy and give your business to Ralph's! Ralph's pharmacy is always helpful and goes out of their way to be pleasant. CVS pharmacy in Porter Ranch is the worst! read more

This place has the reputation it deserves. Non-existent customer service, understaffed, rude poorly-trained pharmacy employees and obviously horrific management. Porter Ranch deserves better than this. It's best to take your business elsewhere. read more

I only get prescriptions filled here because my health plan requires ongoing prescriptions to be filled by CVS Caremark. Terrible customer service. No smiles ever. Disorganized ... And the staff blames it on "the CVS system." Didn't realize CVS required their employees to wear a permanent scowl. Multiple times (4) I brought a discount coupon in for a prescription ... I even mentioned it when I called in to have it filled. Yet, when I arrived, the discount still hadn't been applied. Nothing here is customer-centric. Always a line. Forget about the number of trees decimated for their ridiculously long receipts. If you live or shop in the neighborhood, the pharmacy at Ralphs Porter Ranch is fantastic. This place is just really really bad. read more

I have to start by saying THANK YOU!! you guys have been wonderful since me and my wife brought our prescriptions to you pharmacy from Walgreens. The rest of the store is beautiful altho some stuff is out of stock but everyone is super helpful and friendly! Now can I add to all of the people who are commenting here... Are you people serious? Do you even know how a corporation works...? You are giving the store a bad review for under staffing...? Did you know that in the corporate world payroll and staffing is not controlled in store...? Next time you visit a corporate chain keep that in my mind. They can't control how many employees they have because payroll is controlled by a ceo who probably only cares about keeping the stock holders happy. Read about Occupy Wallstreet. Learn about American politics and corporations before you make another stupid remark. Aside from that again THANK YOU for taking care of us and I specially love that I don't have to drive now :) read more

I enjoy coming to this CVS especially during the day hours during the week. Great customer service from the front and the back of the store. I will continue to go to this CVS as long as I see the same employees working. I have also told my colleagues about this CVS. read more

First let me say that we have 25 active prescriptions that as of yesterday, we began to pull from this store and transfer to Walgreens at Chatsworth and Balboa. We had been using this pharmacy since it was Longs and now CVS. Longs was great, CVS is a nightmare. Two fabulous pharmacists from this CVS named Brad and Melba are now with Walmart pharmacy. I would have trusted them with my life. The new pharmacists are horrible. They have made errors and actually dispensed the wrong medication to my husband which he took for 33 days and a double dose, until we realized that the label and the printout were different, and that they had put someone else's medication in our bag. He had a severe reaction. The doctor's couldn't figure out what was happening. On a fluke, we did. They have been rude and abrupt, and made uncalled for comments about my son's ADHD medicine. One seemed more concerned that we were standing in a straight line while waiting. The store manager told me that they have had a very low rating as a pharmacy, and are in the very bottom in the CVS chain. I think he said that they were the 6th worst in the chain, but it was below 10th worst. Also, they had been using a lot of roving pharmacists that are used to fill in when someone is out for whatever reason, and they need a sub. There are some very nice techs there, and I feel bad lumping them in, because this should not be a reflection on them. This pharmacy has lost our prescriptions. One time I had been in the hospital and my doctor wanted me to have an antibiotic that all plans do not cover. I asked to see if my plan covered it, and waited about 20 minutes off to the side for them to look it up. When it seemed that they may have misunderstood me, I asked if they had checked to see if it was covered. The pharmacist said, why, your insurance isn't going to cover it, and you aren't going to pay for it. As it turns out, my plan did cover it and it was $20. She just decided that since she thought I wasn't going to take it when I heard the price, she wasn't going to waste her time getting me that information. Recently they started autofilling our prescriptions when we never asked to have them autofilled. I came in one day to pick up 10 prescriptions that my husband had called in. They were ready, however they did scramble around to find all of them. Two days later they started calling me to pick up autofilled prescriptions, saying that they would be put back into stock after 14 days and had been sitting there for 12 days. I asked why they didn't give them to me when I came in two days ago. They didn't know. I asked them to return them to stock, and said we don't autofill. They called a couple of days later with the same story. Again I said we don't autofill, but this time I agreed to get them, I would explain it in person, and get it over with. I told them I would come to get them that day or the next as I was going to be in the area. That would have been day 12 and 13 according to the clerk. I came in on day 13, and they had returned them to stock and they were not ready. The pharmacist grabbed a bottle from the back slapped a label on it from 12 days earlier and said here, I just filled it for you. I said that this doesn't have todays date on it. She said, oh I just printed a duplicate label. When I got home I realized that we were shorted half of the prescription. I called the store manager who has been there since January 2011, and told him about it. He told me that their policy is to "start" to return the medications to stock on day 13. What? Lame answer, and also, why was I told twice that the medication would be returned to stock on day 14. They make it up as they go at this store. They don't communicate with each other. They seem unhappy and confused. The store has a bad vibe and someone is always complaining when I am in there, and I am there usually one to two times a week picking up prescriptions. It doesn't matter anymore. We are done with them. Too many more things to tell, but we are gone read more

I work in a dental office and called in a prescription for our patient. I realize that pharmacists are busy but have always received courteous service (for the past 38 years) except for today. I called and spoke to 'Samantha' (pharmacist) and she was in such a hurry that she was kept talking over me! I asked her to slow down and she was offended and put me on hold for a long time. I could tell her attitude was becoming even more impatient by the tone of her voice and making very rude remarks. I became angry too and she hung up on me! Excuse me........who's the customer here?! She immediately called back and requested to speak with the dentist. I immediately put the call through to my boss and he told her that he heard the whole conversation and thought she was being very unprofessional. I will denfinately try to discourage any patients from patronizing this pharmacy as long as Samantha is there! read more

It just seemed like no one knew what they were doing at the pharmacy. The cashier had a pretty bad attitude from the getgo and I was quite annoyed by the fact that they had misplaced the order. We called in 45 minutes prior to going to pick up the medicine and they said it'll be ready in 30 minutes. By the time I got there, they seemed clueless about the whole order. It probably also didn't help that my wife is due in 3 days and they were taking their sweet old time. After a few minutes they figured that one of the ladies had received the fax but misplaced it and didn't even apologize for their mishap. I was obviously more frustrated at the time when it happened than now but fortunately didn't have access to the internet to post a review. Hope the management team spends some time teaching customer service to them and follows up to see if they're improving by bringing fake shoppers to find out about the whole experience. They need help. read more

Horrible! I usually don't give reviews often but the way they make you feel so unwelcome in this store is unbelievable. On top of that the new "system" they have is an invasion of privacy. I shouldn't have to give out my address to purchase something. Here's what happened.. I go to purchase something and they ask for my club # so I give them my phone number. Then they ask, "Okay what is your address?". I state that I'm not going to give that out, can you click next or skip? The clerk says that no he can not. So I ask for a manager who did help, however in an unfriendly way. Please people don't give out your address, and boycott this new system and CVS all together !!! If they get your address then there is nothing stopping someone from stealing your info and your identity. (credit card #, phone number, name, and billing address) That is all someone needs to purchase online, so please keep your address private. read more