Pharmacy has Great service! Although the hours posted are incorrect,…read morechecked website before I headed over: Posted below actual 9AM-7PM 3100 Custer Rd, Plano, TX 75075 Phone +1 972 244 6722 Hours: Wed 9 Am-9PM Thu 9 AM-9 PM Fri 9 AM-9 PM Sat 9 AM-7 PM Sun 10 AM-6 PM Mon 9 AM-9 PM Tue 9 AM-9 PM Please correct online hours to reflect actual

I have been using this pharmacy for over 10 years. I will continue to use them as I find them to be…read morehelpful and courteous. Earlier this year I was filling a prescription for my wife who has a heart condition and the bill was $476. The pharmacist said hang on a minute. He proceeded to find a coupon which brought the cost down to $10. It took about 5-10 minutes but WOW, that is customer service the way it used to be back in the 50's and 60's!!!

I have a chronic inflammatory skin condition and need an antibiotic and a cream to control. The…read moreantibiotic cost $800 for 30 days through Walgreens on my high deductible health plan and is medically necessary. SandsRx did what Walgreens couldn't - they applied a coupon code and got my antibiotic down to $75 for a 30 day supply. They have live customer service and an AI agent named Jane which I use for refills. Best AI experience I've had - easy, no repeating yourself and payment is on file. Prescriptions are delivered and they recently implemented a tracking service so you know when to expect the prescriptions to arrive. My doc accidentally sent my refill to another similar pharmacy. I got it changed back to Sands. Won't go anywhere else for these meds.

I had a very disappointing experience with SandsRx Pharmacy. I purchased Endometrin through them,…read morebut unfortunately suffered a miscarriage before I was able to use it. I kept the medication, hoping I could use it when I was ready to try IVF again. Because of the emotional toll and the high cost of IVF, it took me quite a while to start treatment again. I now have two unopened boxes of Endometrin, worth about $500, and was told they cannot provide any credit or assistance, even though the medication was never used. I understand there are regulations regarding prescription medications, but it's incredibly frustrating to lose that much money while already facing the enormous financial burden of fertility treatment. Pharmacies that specialize in IVF often say they are here to support patients, but experiences like this make it hard to feel that way. I wish there were more compassion or flexibility for patients who have experienced pregnancy loss and are already struggling with the costs of fertility care.

I've normally never had any problems with this pharmacy, but one woman in particular has been an…read moreissue the past few months...she may be new. But three times she has failed to relay pertinent information concerning new medications and our insurance which has resulted in me phoning my doctor's office for no reason. As stated before, she may be new. Other than that I have been satisfied with the remaining staff and their professionalism.

Usually they will fill it while you shop. I have only had a few problems with them communicating…read morewith my doctor. Generally a good place for the price and the time it takes to fill the medications.

Love the pharmacist here and her staff! New to Plano, I have had to have a number of prescriptions…read morecompounded. They have been able to communicate with my doctor's office seamlessly and gave my compounded medicines ready within 24 hours. That's 2x faster than my former pharmacy on the east coast. They also use a high grade of compounding materials and you can feel the difference. When I was here in TX two years ago, they compounded some medication for me and I felt so much better! I thought it was my imagination until I asked Cathy Zhang, owner/pharmacist, about it and she explained that their ears different degrees of materials. Spring Creek uses the highest purity level and it shows in how you feel. I cannot recommend this pharmacy highly enough. Even if your medication doesn't need compounding, this is an excellent source for all of your pharmaceutical needs. Their new location is beautiful and easily accessible. They even have a few covered parking spaces if needed. Thank you, Spring Creek!

Spring Creek Pharmacy is a compounding pharmacy which means they have the ingredients on site to…read moreproduce medicine. They don't just sell it, they make it. However since their staff is busy doing what they do best - making drugs, they don't really provide all of the other bells and whistles of customer service that you find with the big corporate pharmacies like Walgreens or CVS. My doctor directed me to have my prescription filled here. She didn't send it in electronically, but instead wrote the ingredients on a prescription paper. She suggested I call them first to make sure they had the ingredients before going. I did, but there was some confusion on whether they had the ingredients because of the way I was pronouncing the ingredients and/or my phone was cutting out. Thankfully they had an email address, so I sent them a picture and they replied right away that they could make the medication immediately. I drove to the facility. The woman at the front seemed to be working multiple tasks and wasn't privy to the conversation I had previously on the phone, so we had to go through everything again. Once everything checked out, I had a small wait in the lobby before they came out with a paper white bag with my medicine inside. There were no instructions or "scare sheets" included, so I just had to go by what my doctor discussed in my appointment. In the end, I got a 60 day supply for $150 which seemed quite expensive. I took one, and an hour later, I was so sick. My blood pressure skyrocketed and I ended up with one of the worst headaches I had ever had. I thought I was going to have to go to the ER, but I managed to wait it out. By the next morning, my blood pressure had dropped to a normal range and the excruciating pain in my head subsided. I had an unfortunate experience here and with this overly potent medication. Had I used one of the corporate pharmacies, I would have had a consult with a pharmacist, had a detailed sheet explaining the medication and expected side effects as well as best practices for taking it. In the future, I will ask for this to ensure a layer of protection.

Rude customer service lady who refused to help replace my SIM card after it was verified to be me,…read moreand the problem causing an SOS error was the faulty SIM card. My name was on the account, she just refused to do her job. All the employees were chattering when we walked in and it took a moment to get acknowledgment.

This pharmacy is a hidden gem for sure. Ditch the big name pharmacies and get personalized service…read morefrom people who know your name and face, work hard to save you money and are just generally a great business to support. I've been super happy with the staff and service here, and they helped me out with sourcing a medicine that others couldn't. I really appreciate everything they've done for my family.

Every staff member at this Kroger Pharmacy is amazing. They are always very, very helpful and…read moreall--genuinely--WANT to help all customers. They always help me with a smile and promptly. If I have any questions they gladly answer them for me. Service is everywhere but it's only average at best now days. In this Kroger pharmacy they render extraordinary service as their norm. Keep up the great work hiring the right staff.

Pulling my prescriptions out and transferring to another pharmacy. They are continually…read moreunderstaffed, the drive through is not open so if you are ill you must go inside and spread your germs, Kenan is disrespectful and unhelpful. Finally sick of it.

Love this pharmacy. It's so refreshing to deal with a local, small pharmacy. You call and…read moreimmediately are speaking with an actual human and it's trivial to talk to the pharmacist or get issues resolved. Dramatically better experience than trying to deal with CVS or Walgreens.

I've used them for my pet meds; consistently slow. So slow each month I asked for a three-month…read morerefill so I didn't have to deal with them regularly. Then I unfortunately needed my own compounded prescription and had nothing but problems. Never ready when promised, don't call you when it is ready, discusses something with you as if you've had this conversation before (we didn't). Will not use them again. If you have to go here, be warned you're in for a rude and slow response.