My boyfriend was looking for caffeine tablets. He is planning his trip to India and has weaned off…read morecoffee. However, he is far from being a morning person and wants to avoid sleeping on the job! I had just arrived in Dallas and didn't have a chance to grab my batch of plastic reward cards. Thank goodness I had loaded my Walgreens rewards card on Google Pay. It came in handy for this trip. He is directionally challenged. I have a pretty good sense of where items tend to be in drugstores. He went and asked a staff member where these caffeine tablets were. We were an aisle away. See, we were on track! There was a sale going on. If you have a rewards card, you can buy one bottle of caffeine tablets and get one for free. He took two. We paid. I scanned my rewards barbcode off my phone and got the free bottle. Yay! The personal at the cashier was friendly. He said hi to us when we walked in the store and wished us a great evening as well left with our goods. (22)

Big shout out to Amanda. Great customer service. Medication was out of stock at my regular…read morelocation. This is something new that my daughter needed to start as soon as possible. They had the medication in stock. After receiving a call from my local store. They got the medication ready immediately within 30 minutes. It was ready before I even got there. Medication was not covered by the insurance. Amanda was able to apply a copay card from the manufacturer that I provided while I waited. My wait time there was 5 minutes, literally. The other staff were helping other patients, so she took it upon herself to take care of me from start to finish. Fast, speedy, efficient, pleasant, and professional! I may have to change locations.

Best pharmacy staff, especially Pharmacist Tyler and Kelly!…read more The entire staff here are friendly and helpful. I make sure to always come here whenever I need anything!

Kellen was such a big help to me. He made sure I was getting the best price, he was very…read moreaccommodating, and respectful! I appreciate coming into a chain store but still feeling seen and taken care of. He obviously works really hard to give exceptional customer service. Thanks Kellen!

This is the best cvs I have ever been to. Kendall and Stephanie are extremely professional.read more

I had an appointment today, August 13, 2026 at the CVS Pharmacy at 120 West Parker Road in Plano,…read moreTexas at 12 noon for a Flu and Covid vaccination. There were few customers but even with an appointment I waited over thirty minutes only to be told that my original Medicare did not cover Covid vaccinations. I called Medicare support and was told Covid vaccinations are covered 100% by Part B of original Medicare. Even after I had the pharmacist talk to Medicare she refused to administer my vaccination. She recommended I have my vaccinations administered at a Walgreens Pharmacy. I contacted a Walgreens and a Kroger Pharmacy after I left CVS where they both were able to verify Medicare coverage for my Covid and Flu vaccinations but noted to their knowledge the new updated Covid vaccines had not been released by the manufacturers. I've attached two screen shots of the CVS Vaccination Scheduling Portal that lists COVID-19 as available but at 12:35 PM or 35 minutes after my scheduled appointment I received an email that stated that one of the vaccinations I scheduled was removed due an unexpected issue impacting that particular pharmacy location. Neither the pharmacist or CVS Customer Support ever mentioned the aforementioned email and I was unaware of the email because I was on my phone with Medicare and CVS Customer Support. Multiple calls to CVS Customer Support were useless as they made no effort to correct their error. They NEVER offered to contact the pharmacy today to resolve the problem with the pharmacist but instead only allowed me to file a complaint which doesn't solve the problem and could take days or even weeks to resolve if ever. However, I do plan to contact the Texas State Board of Pharmacy regarding these issues with CVS. I don't fill my prescriptions at CVS because of similar incompetence and poor customer service I've experienced at other local CVS pharmacies. I only made this appointment at CVS because they advertise that the Covid-19 vaccinations are currently available at CVS. Therefore, I recommend avoiding CVS PharmacIes and strongly and totally discourage and DO NOT recommend doing any business with CVS Pharmacy under any circumstances.

Love the pharmacist here and her staff! New to Plano, I have had to have a number of prescriptions…read morecompounded. They have been able to communicate with my doctor's office seamlessly and gave my compounded medicines ready within 24 hours. That's 2x faster than my former pharmacy on the east coast. They also use a high grade of compounding materials and you can feel the difference. When I was here in TX two years ago, they compounded some medication for me and I felt so much better! I thought it was my imagination until I asked Cathy Zhang, owner/pharmacist, about it and she explained that their ears different degrees of materials. Spring Creek uses the highest purity level and it shows in how you feel. I cannot recommend this pharmacy highly enough. Even if your medication doesn't need compounding, this is an excellent source for all of your pharmaceutical needs. Their new location is beautiful and easily accessible. They even have a few covered parking spaces if needed. Thank you, Spring Creek!

Spring Creek Pharmacy is a compounding pharmacy which means they have the ingredients on site to…read moreproduce medicine. They don't just sell it, they make it. However since their staff is busy doing what they do best - making drugs, they don't really provide all of the other bells and whistles of customer service that you find with the big corporate pharmacies like Walgreens or CVS. My doctor directed me to have my prescription filled here. She didn't send it in electronically, but instead wrote the ingredients on a prescription paper. She suggested I call them first to make sure they had the ingredients before going. I did, but there was some confusion on whether they had the ingredients because of the way I was pronouncing the ingredients and/or my phone was cutting out. Thankfully they had an email address, so I sent them a picture and they replied right away that they could make the medication immediately. I drove to the facility. The woman at the front seemed to be working multiple tasks and wasn't privy to the conversation I had previously on the phone, so we had to go through everything again. Once everything checked out, I had a small wait in the lobby before they came out with a paper white bag with my medicine inside. There were no instructions or "scare sheets" included, so I just had to go by what my doctor discussed in my appointment. In the end, I got a 60 day supply for $150 which seemed quite expensive. I took one, and an hour later, I was so sick. My blood pressure skyrocketed and I ended up with one of the worst headaches I had ever had. I thought I was going to have to go to the ER, but I managed to wait it out. By the next morning, my blood pressure had dropped to a normal range and the excruciating pain in my head subsided. I had an unfortunate experience here and with this overly potent medication. Had I used one of the corporate pharmacies, I would have had a consult with a pharmacist, had a detailed sheet explaining the medication and expected side effects as well as best practices for taking it. In the future, I will ask for this to ensure a layer of protection.

This Walgreens location is my favorite!!! First off I called…read morethis Campbell location to see if I needed an appointment to get my 2nd shingles shot, nope. Yay! Unlike the location on Buckingham which gave me the run-around. The dude (at Buckingham!) who gave me my 1st shot hurt me like no other shot I've ever had before, and I'm NOT a wuss! Today I received my 2nd shot and hardly felt anything, perfect!

​ free digital passport photo is a scam . Went and had passport photo taken and paid for the two…read moreprinted US passport size photos. Put an email address to receive the digital copy and when I opened that copy it was the full length photo not the cropped version ready to be submitted for online passport renewal . Went back to the store and I was told to get the cropped version it was $6 and I would put it on a USB stick . But the in-store advertisement shows to small passport photos and gree digital copy. I don't see how they can advertise that when they send you is a copy of the original almost full body length photo and not the one that has been cropped for passport use. ​

Texas Star Pharmacy off of West Parker Rd is very nice. They have great service at really good…read moreprices. I'm very impressed with everyone who I've been in contact with and I recommend them. They have changed their name, but not their service! Thank you I'll be back. Kathy Knight

This has been the worst customer service experience I've ever had. My order was shipped to the…read morewrong address, even though the money was taken from my account 15 days ago. I have called four times over the past week and have not received a single callback. Each time, I was told that a supervisor would contact me, but no one ever followed up. The lack of communication and accountability is extremely frustrating and unacceptable. This is definitely the last time using. they simple don't care!

I had great service at this CVS. Every time I have gone there, staff has been helpful. Thank you!read more

I came into this location to find a charging cord for my phone . The cashier was friendly and…read morehelpful.

I love Walgreens but truly only THIS location and no matter what I will drive here just for Mary…read more This lady has understood the importance of customer service. I have watched her get yelled at, come across nasty folks while waiting at the store. Yet she is pure class and better yet she doesn't understand how much she is appreciated by me and hopefully by everyone else. She is truly a rare gem in the world we live in.

Terrible Walgreens. Doesn't fill prescriptions in timely fashion, substitutes with the very worst…read morebrands of manufacturers, has no self-checkout, so passive agressive chatty old woman at store checkout holds you up constantly. I generally give up and don't buy anything in the store.

This pharmacy is a hidden gem for sure. Ditch the big name pharmacies and get personalized service…read morefrom people who know your name and face, work hard to save you money and are just generally a great business to support. I've been super happy with the staff and service here, and they helped me out with sourcing a medicine that others couldn't. I really appreciate everything they've done for my family.

Rude customer service lady who refused to help replace my SIM card after it was verified to be me,…read moreand the problem causing an SOS error was the faulty SIM card. My name was on the account, she just refused to do her job. All the employees were chattering when we walked in and it took a moment to get acknowledgment.

If you want people coming back to your place Store I recommend you lowering the prices for…read moreeverything I couldn't even buy a single brand of razors. I had to pay $41 for it. Ridiculous. Pricing even had not all the stuff I need. This is all I just want you guys to have is just a normal store, the floors were somewhat stained I had asked someone what the cheapest one and it was 20 dollars something like that so I just walked away quick self checkout anyway with zero wait but the pricing is what I hate about

For the pharmacist who told my elderly sick mother you weren't a minute clinic and don't know where…read morethe nearest one is when she asked, you are a certified a**hole. It took me 5 minutes maybe less, to find the nearest one and make her an appt. She doesn't have access to the same things we do and it would have taken her longer to figure all that out. But judging by the review ratings, this CVS sucking so bad isn't new information. Go elsewhere folks.