Rude customer service lady who refused to help replace my SIM card after it was verified to be me,…read moreand the problem causing an SOS error was the faulty SIM card. My name was on the account, she just refused to do her job. All the employees were chattering when we walked in and it took a moment to get acknowledgment.

This pharmacy is a hidden gem for sure. Ditch the big name pharmacies and get personalized service…read morefrom people who know your name and face, work hard to save you money and are just generally a great business to support. I've been super happy with the staff and service here, and they helped me out with sourcing a medicine that others couldn't. I really appreciate everything they've done for my family.

Love the pharmacist here and her staff! New to Plano, I have had to have a number of prescriptions…read morecompounded. They have been able to communicate with my doctor's office seamlessly and gave my compounded medicines ready within 24 hours. That's 2x faster than my former pharmacy on the east coast. They also use a high grade of compounding materials and you can feel the difference. When I was here in TX two years ago, they compounded some medication for me and I felt so much better! I thought it was my imagination until I asked Cathy Zhang, owner/pharmacist, about it and she explained that their ears different degrees of materials. Spring Creek uses the highest purity level and it shows in how you feel. I cannot recommend this pharmacy highly enough. Even if your medication doesn't need compounding, this is an excellent source for all of your pharmaceutical needs. Their new location is beautiful and easily accessible. They even have a few covered parking spaces if needed. Thank you, Spring Creek!

Spring Creek Pharmacy is a compounding pharmacy which means they have the ingredients on site to…read moreproduce medicine. They don't just sell it, they make it. However since their staff is busy doing what they do best - making drugs, they don't really provide all of the other bells and whistles of customer service that you find with the big corporate pharmacies like Walgreens or CVS. My doctor directed me to have my prescription filled here. She didn't send it in electronically, but instead wrote the ingredients on a prescription paper. She suggested I call them first to make sure they had the ingredients before going. I did, but there was some confusion on whether they had the ingredients because of the way I was pronouncing the ingredients and/or my phone was cutting out. Thankfully they had an email address, so I sent them a picture and they replied right away that they could make the medication immediately. I drove to the facility. The woman at the front seemed to be working multiple tasks and wasn't privy to the conversation I had previously on the phone, so we had to go through everything again. Once everything checked out, I had a small wait in the lobby before they came out with a paper white bag with my medicine inside. There were no instructions or "scare sheets" included, so I just had to go by what my doctor discussed in my appointment. In the end, I got a 60 day supply for $150 which seemed quite expensive. I took one, and an hour later, I was so sick. My blood pressure skyrocketed and I ended up with one of the worst headaches I had ever had. I thought I was going to have to go to the ER, but I managed to wait it out. By the next morning, my blood pressure had dropped to a normal range and the excruciating pain in my head subsided. I had an unfortunate experience here and with this overly potent medication. Had I used one of the corporate pharmacies, I would have had a consult with a pharmacist, had a detailed sheet explaining the medication and expected side effects as well as best practices for taking it. In the future, I will ask for this to ensure a layer of protection.

Texas Star Pharmacy off of West Parker Rd is very nice. They have great service at really good…read moreprices. I'm very impressed with everyone who I've been in contact with and I recommend them. They have changed their name, but not their service! Thank you I'll be back. Kathy Knight

I've been trying to get my child's medication refilled for an entire week, and the experience has…read morebeen extremely frustrating. I sent multiple text messages with no response and called dozens of times. I finally managed to speak with someone yesterday and was told they would send me a payment link, but it never came. I called multiple times again today and left callback requests, but still no response. Every time I do manage to reach someone, I'm told there is a "system issue." At this point, it's very difficult to trust that explanation. My child has already been without their medication for some time because I simply cannot get anyone to respond or complete the refill. This is a child's medication, not something that can just be delayed indefinitely. I honestly don't know what parents are supposed to do when they cannot reach anyone for days. This has been incredibly disappointing, frustrating, and stressful.

This is the best cvs I have ever been to. Kendall and Stephanie are extremely professional.read more

Don't take your prescriptions here. I've been waiting 2 days for mine to get filled. They haven't…read moreeven typed it into their system yet. They are extremely short staffed. I've come up 3 times and stood in line for about 40 minutes each time. This am, the tech was extremely rude. I realize they are stressed, but not cool. They just lost a long time client.

Big shout out to Amanda. Great customer service. Medication was out of stock at my regular…read morelocation. This is something new that my daughter needed to start as soon as possible. They had the medication in stock. After receiving a call from my local store. They got the medication ready immediately within 30 minutes. It was ready before I even got there. Medication was not covered by the insurance. Amanda was able to apply a copay card from the manufacturer that I provided while I waited. My wait time there was 5 minutes, literally. The other staff were helping other patients, so she took it upon herself to take care of me from start to finish. Fast, speedy, efficient, pleasant, and professional! I may have to change locations.

Mainly come here to pick up photos. A couple of times I've come here to check if they have stuff…read morein stock. It's anybody's guess if there's someone manning the photo section. Sometimes the cashier could care less. Other times, the cashier will request staff through the intercom to go help the photo customers. But the staff never really comes. Last time it took almost 20 minutes to have someone come. Also they don't have stuff in stock when you need them.

I have been going here since the owner, Bilal, opened. He is very sincere, knowledgeable, and he…read moredoes his very best to do all he can for every single one of his clients. He will always find you a better co-pay or cash pay on your script, and if he can't, he will be honest and tell you and suggest where you might find what you need. Also, if you're upset, tell Bilal so that he knows where the problem is. They are very busy and when they get new staff, everyone has to understand that there is always a learning curve. Be patient, bug them on Monday even if you know you're not getting your script until Friday. Then call and ask again on Tuesday! They can only order meds Mon-Thur. NOT FRIDAY...which will make you pissed because you won't be able to get it then until the following Monday. Yes, they're open on Saturday, but that goes for ALL pharmacies!!! I've noticed a surge overall from the public in buying medications, just remember that Pfizer headquarters recently got ran through from a tornado. If you have to wait, it's because they are doing the best that they can to compensate for that. All pharmacies will be affected. I like to say, don't hate the player, hate the game...and over the last couple years, all of Big Pharma have given us a rotten deal. The Covid shot is being proven ineffective and now, everyone has more health problems than they did. Remember, this is an independent pharmacy...which means, ONE location. Get on your phone, give them a call, ASK if they have what you need. My final and most important piece of advice is to ASK FOR A PAPER PRESCRIPTION. I have lost a few prescriptions due to failure to follow through on my own doctors end, (who is also about to get a review from me today) IF you do YOUR part, stay on top of things and if he doesn't have it, you won't have to worry about it because you have a paper script, and can ask if they have something. Especially now in this time. I've been let down more by my own general practitioner MD, than I ever have by Live Oak.

Yet another reason I use Live Oak, if it wasn't an emergency then I would have not so far been…read moresitting in a chair at COSTCO FOR 1 hour plus. Yes Costco is nice, but who in the world enjoys a trip when u feel bad to Costco?

I had no idea a pharmacy could be this well run. Such a better experience compared to a chain…read morestore. Knowledgable and friendly staff, quick service, and people that actually care about their customers. So thankful we found this pharmacy!

Came in on a whim for shower proof dressing for a wound which they had in stock, along with some…read morePure Encapsulations supplement. Friendly staff!

If you want people coming back to your place Store I recommend you lowering the prices for…read moreeverything I couldn't even buy a single brand of razors. I had to pay $41 for it. Ridiculous. Pricing even had not all the stuff I need. This is all I just want you guys to have is just a normal store, the floors were somewhat stained I had asked someone what the cheapest one and it was 20 dollars something like that so I just walked away quick self checkout anyway with zero wait but the pricing is what I hate about

For the pharmacist who told my elderly sick mother you weren't a minute clinic and don't know where…read morethe nearest one is when she asked, you are a certified a**hole. It took me 5 minutes maybe less, to find the nearest one and make her an appt. She doesn't have access to the same things we do and it would have taken her longer to figure all that out. But judging by the review ratings, this CVS sucking so bad isn't new information. Go elsewhere folks.

Tried to modify a shipping date so the efficacy of my prescription would not be impacted (as it did…read moreon the first shipment) and it's like it blew their mind that people travel weekly for work. They are not ready for Fridays customers!

Requested a refill to be delivered. I included the specific delivery instructions on their form,…read morebut of course the rx was not left as instructed and no one avail to explain what happened. UPDATE: My issue was resolved and package was delivered as instructed the following day. I am very satisfied with that.

I highly recommend this independent pharmacy. It's a fast and friendly place, where you get the…read moreopportunity to get to know your pharmacist, Alex, by name. My first experience solidified my plan to never go to CVS or another pharmacy again. We were in and out in under 5 minutes--it's like hitting a small lottery when you have a sick toddler in tow, and I love it even more that he's located directly across from our pediatrician's office within the same building (we go to Richardson Pediatrics). I haven't seen a sign for it from the outside, so it's not obvious from the street. It's located inside a one story brown building on the northeast corner of Arapaho and Floyd, along with a lot of pediatrician offices. Once you step foot inside, you'll see clear "pharmacy" signs. You can tell he's working hard to build his business and to make it succeed by offering services like free delivery within a 3 mile range. He also mentioned if I were in a real emergency and needed to get something filled, I can try calling him, too--something you won't get with the larger pharmacies. A&E Community Pharmacy is the place our family will go from now on, and I hope it succeeds.

Love love love this little hidden gem. So conveniently located next to our pediatrician, and the…read morepharmacist (and staff) is friendly and helpful.