Worst experience ever here. They never get all your medications ready at the same time so there's been numerous times I've had to go multiple times in the same day just to pick up my medication while I'm sick. This last time they were missing a medication so she asked me "did you need it today" it doesn't matter if I do or don't need it I'm here right now and obviously I do need it if it's being PRESCRIBED to me. Extra frustrating when you get a notification about your medication being ready and when you show up it's not read more

Waited about 20 minutes for someone to help open the deodorants and someone call for help on the megaphone 3 times I was late for practice. Very disappointing read more

Terrible customer service! I purchased some medicine and the associates asked for my ID which is my fault for not bringing it out of the car. But what was the point of me running back to the car for it if she just put in a random date of birth read more

This pharmacy location closes at 9 PM, not 11 PM as it says online. The hours listed are incorrect. My husband had to rush to get a prescription for our son, and when he arrived, the pharmacy was already closed at 9. This is serious. Kids and families rely on getting their medicine when needed. Kaiser and CVS really need to work together to update the hours online so people aren't caught off guard. read more

The most terrible service, people including the manager does not see to care about the customers limited stock on most items most coupons are for cvs brands and expire in a short time read more

Your cvs is great, but your pharmacy refill is horrible, the automated service is horrible, please give us back a human voice, horrible.

I'm a regular customer at this CVS, but during my recent visit I felt very uncomfortable. The manager followed me around the store for no reason even though I come here often and always make purchases. I've never been treated like that before, and it made me feel disrespected and unwelcome. I would never steal when I can easily pay for my items. I really hope CVS looks into how customers are being treated:( read more

Short staffed at pharmacy with 4 people working. Wait times are very long. Clerk by the name of Gary checking in for drop off was very dry. Won't be coming here for pharmacy again. When I picked up my order I was not offered a pharmacist for instructions. Poor customer service. read more

Hours say open until 11pm on Fridays. Came at 10:55pm for a pick up order and they are metal gates down closed

They never open at 7am I think like 8am is correct time. They open when they want too never 7am

Until I visited this CVS I thought they were all the same. Walking through the store you quickly see that in addition to the usual products you find at a CVS, this store carries many products from south of the border (mainly drinks and snacks). This location is well-maintained, very clean, well lit and organized. I needed a couple of over-the-counter medicines and an employee saw me looking at the signs above the aisles and immediately approached me to assist in finding what I needed. The staff at the register were equally kind and loquacious. We had a nice little conversation about phone etiquette and how rude it is for people to chat on their phones while checking out, never acknowledging the cashier (a public service message from Mr. Timmy's School of Proper Behavior for Boys and Girls). This location is a model for how other CVS stores should run their business. read more

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Horatio was amazingly helpful. I went in upset because of the Downey store had been very unhelpful- I was prepping myself for another argument. BUT, I was wrong- Horatio was apologetic for the negligence of the online packer and repeatedly asked, "how he could make it right?" I spent lots of money and left so happy. THANK YOU, HORATIO! read more

The customer service from Alma the pharmacy tech was very poor.She tried telling me that my child's medical coverage was not available because I have a PPO which is incorrect. Someone needs to definitely help reeducate her about coverage. She also tried telling me I had to pay for a medication that was covered through medical. Upon telling her where she was wrong and that I had that same problem previously she got bothered and tells me when we can't help you, I proceeded to go inside to let Gary the pharmacist know to bill medical for prescriptions and he fixed it without hesitation and told me to stand in the pick up line. Upon going to the pick up line Alma is trying to tell me I need to go to the drop off first, all the while she is helping a customer, not attentive of course. So I went ahead and let her know the pharmacist fixed the issue and told me to stand here. She then proceeds with facial expressions, very immature. As a customer trying to pick up medication I really feel bad for whom she helps with those poor customer service skills. Kimberly on the other hand has been very great, attentive & customer service skills are perfect! If she isn't sure she lets me know she will get the right answer but Alma just wasn't wanting to be there or not sure why she couldn't fulfill the satisfaction of just customer service. read more

If I could leave a - 10 I would , place is rude to long time customers . Long ass waits to pick up at the drive through ,and bunch of incompetent tatted up young adults who are very rude. Whatever happened to customer service this place has more turnover employees read more

First visit, the pharmacy tech says it's too much work to ask for the name and birthday and insists I have to download the app so they can scan a barcode. I refuse. She claims the prescription isn't ready or available and they have to order it. I follow up a week later and I'm told it's not in inventory and was ordered. Two weeks later I receive a text in the evening that it's finally ready. I go the next day to pick it up and am told by a different pharmacy tech that I waited too long and they sent it back so they have to reorder it. I have questions and am told I have to come back later because there's people behind me. They just seem unorganized and unempathetic. read more

They closed an hour early, I went at 9:55pm, the website shows they close at 11pm. The entire night staff crew here is lazy and the worst. So many times they close a whole hour early. Website and Yelp shows this location closes at 11pm, so why do they close at 10 almost every night? It is a pharmacy for people who need medicine and it would be very freaking helpful if a business the status and size of CVS would follow their posted business hours. This location is never open until 11pm and they always always close early. Even when I needed medicine for the sick child, they told me to drive to Downey. A**h*les. The manager is a short chubby light skinned man. Didn't give a da*n about me needing medicine on a emergency situation. Just told me they closing with no reason why. Honestly as a CVS pharmacy that provides medicine and a service to the community, y'all are doing a trash job. Get your stuff together CVS management. I don't know why you guys don't jus follow the hours posted? Or update the f**king site so that it reflects proper work hours. Thanks for nothing CVS Slauson in Pico. TRASH! read more

Asked a manager KIM (the name cashier gave me) vacuuming if I can get help getting medication in the cabinet and she rudely said ask front they have keys not once looked up at me ... and kept vacuuming:: 8:36am Saturday 1/27/24 I have sick kid at home I shouldn't have to wait till she vacuums aisle I went back to front and cashier which was very polite and said manager has keys she overhead paged her I saw her walking manager back to front she rudely avoided me I said excuse me and she yelled said "I'm going I'm getting. Keys !! " so the whole store heard her anger and tone. I will be moving my business to another store even if I have to drive extra why do you hire and keep people with zero customer service CVS read more

ANSWER THE GOD DAMN PHONE! terrible customer service. dont call the pharmacy or you'll be on hold for at 10mins. i was put on hold for 15 mins called back and they help right away. EVERY SINGLE TIME I CALL I HAVE TO CANCEL MY PLANS FOR THE DAY. ANSWER THE PHONE!!!!!!!! ANSWER! it's for medicine i need. like seriously need and nobody answers the phone read more

Terrible experience for drive thru pharmacy. My appointment was at 2pm, I showed up at 1:45 to be a bit early. I rang their bell and no one appeared while I waited, at 2:05pm I called the store and they let me know pharmacy was just getting back from their lunch at 2pm. I waited and still no one while I rang the bell at 2:15 pharmacy finally let me know they went on lunch 2-2:30 and I could wait 15 mins. I waited and finally was attended at 2:45. It took a whole hour of waiting when my appointment was at 2, and poor communication and appointments. read more

Juanita and patty helped me out in drive thru......Juanita had such great energy especially as she saw my kids where in the car sick.....i have been to multiple cvs pharmacies and I have horror stories about their customer service but I just have to say thank you so much for the great attitudes these ladies have....we will be coming back read more

CVS Pharmacy - 10 prescriptions - Drugstores Near Me - Pico Rivera, California

If i could give zero stars i would. Absolute worst pharmacy Customer service, poor attitudes. I literally just witnessed them screen a call and leave a patient on hold in hopes they hang up. I personally waste 30 minutes in line just to refill because they had me on hold for 20 mins so i drove over and kept my phone on hold and watched as they never went back to my call. I have expressed my personal frustrations numerous times to the manager of the pharmacy (pre covid) and it seems they use covid now as a cop out/excuse for their poor service. read more

Worst pharmacy ever !!!! I never ever like to leave a bad review on anyone even when I get bad service but every single time I go to this pharmacy despite long wait they can't help that but they alway seem to have an issue with everything every time ! Clearly the pharmacist is lazy and does not want to take the time to do whatever it takes to get his customers there medication always an issue not just with my but with envy one I know who goes here alwsy has to pay ridiculous prices when I go cvs in Whittier same insurance same everything different pharmacist all the problems seem to be taken care of and I never have issue at any other location ! I live around the corner from here but after todays I'll never go to this location they are by far the worst and like I said this is not a one time rant I have many issue all different but all form this location and this is not just me it's 5 people I know who deal with the exact same !! Nothing like being in pain or sick and can't gets your meds ! I know better then to ever come back read more

Usually don't leave feedback but I really want to leave a shout-out to Martin for going above and beyond. He checked back stock for these cosmetic items I was looking for that were hard to find, I was calling several locations and Martin took time to assist me over the phone and placed the items on hold. Excellent service! The female sales associate I didn't quiet catch her name but I believe it was Maraya or Stephanie she was stocking on the sales floor when I arrived and I asked her if they had more of the brand anywhere and she checked the back and she brought out a cart of what the store carried. Also had a great conversation with her. Super grateful for these awesome associates who were friendly and made my experience the best ! read more

its in the area...Nice location. Just the customer service at the front register is always lacking... otherwise, pretty good. Nice size. read more

If I could leave a - 10 I would , place is rude to long time customers . Long ass waits to pick up at the drive through ,and bunch of incompetent tatted up young adults who are very rude. Whatever happened to customer service this place has more turnover employees Than anywhere else horrible stay away!! read more

Horrible service from manager Stephanie Orona. Not helpful at all during this time of need. Horrible customer service and I am disgusted with the services of this CVS. I would say don't give this place your business at all. Stay away read more

I am not one to leave bad reviews on businesses because no one is perfect but this pharmacy has proven to be completely incompetent on SEVERAL occasions. I've tried picking up medications through the drive-thru several times and every time is more than a 30min wait. Going into the store instead is just as horrible if not worse. Horrible customer service, SUPER LONG wait times, all pharmacy techs always seem so confused and never seem to have your prescription ready. I've tried being incredibly nice and understanding every time I go thinking maybe they're just overworked but they still have the audacity to be rude and unhelpful. Like I said, I tried giving them the benefit of the doubt on several occasions thinking maybe they were just short staffed that day but I've gone more than 5 times and it's the same scenario every time and I'm not the only one, because I've witnessed several customers go through the same encounters. Absolutely DO NOT recommend this pharmacy. The store itself is convenient for getting snacks or other last minute things like any other drug store and the regular store staff is always nice. read more

Had an appointment for COVID testing. Waited 10mins in line after arriving. Guy just handed me the bag. No instructions and no verification asked to confirm If I was the correct person. read more

Store is clean. Staff is friendly. Easy in and out. Pharmacy is helpful. Only suggestion is to not call during lunch hours 1-2:30 PM as no one is there answer. Store answering sometimes may be slow at times. read more

The drive thru line takes sooooo long! My prescription has been ready for a few days and i have a $0 copay and yet its been 10 minutes and still nothing. Theres like 5 cars behind me and the car prior to me was taking a covid test and took about 30 mins! They are so slow read more

I decided to use CVS' new express curbside pickup service where you order what you need via the app and then pickup outside the store. The $5 off promo enticed me even more. I placed my order around 4 pm and it was ready by 5 pm, so pretty quickly! When I went to pickup my order, I clicked on the "I'm here" link to send a notification to the store. I then waited 17 minutes for a worker to deliver my order to me in the car. Doesn't seem like express service as it would have been quicker to go inside. I think if the perfect the pickup wait time, I would try this again. There were 2 workers who brought me my order and they were friendly but also experienced issues with their device used to scan my code on my device to verify my order. read more

If you need to call this pharmacy be prepared to wait over 10 minutes for them to pick up. That is, if you are lucky. My last call I waited 15 minutes and then was hung up on by the automated attendant. read more

Horrible customer service!! Long wait times to speak to anyone on the phone and extremely long wait times to pick up prescriptions.

Favorite cvs store ! All the cashiers are so nice, patient, and helpful especially Mariah ! She is the foshizzle !!!

Super friendly staff. :) This place is never packed, always well organized, and the staff is super friendly and very helpful. They sometimes have some sweet deals. Make sure to use your Extra Care CVS Card for special deals, oh and don't forget to scan your card for those coupons, sometimes they have a $5.00 off of a $15.00 purchase. Sweet! read more

After the gym i decided to stop by with my friend to this CVS. I didn't have my wallet and had $10 in my softcard account on phone. I got my stuff walked up to register paid for goods with my Phone that's linked to my debt card. Cashier charged and deducted the $9 from my phone (NFC/softcard) as payment. Supervisor steps in and says she needs to see my ID and card I used from my phone that has my personal banking info. Supervisor wouldn't let me leave with goods, so after 10min of back and forth, I gave in and she refunded the money back to my phone but wait I check my phone balance and its not there. I ask Supervisor and she said its gonna take 2-3 business days for me to see it....WOW! Thanks CVS Supervisor for making me upset, embarrassed and broke all in one transaction. I called corporate from parking and wouldn't be open till next morning. Called next morning and filed complaint and was told to expect a return call in a couple days. 5 business days later nothing, nada. CVS lost a long time customer and I will be telling every one my story. DO NOT SHOP @ CVS Apple just announced Applepay. With that, millions iPhone 6 users will be in for a rude awaking at CVS because they require instore ID and CC/DebtC verification. Whats the point if you still have to pull out all these cards to show them, might as well not use this new technology. read more

Lots of parking for everyone and the staff are always friendly although they are definitely understaffed. I've never come here for prescription medications so I don't know about their pharmacy wait time and service but so far they have lots of OTC, candies, snacks, drinks and make up choices. 3 stars - nothing stood out, nothing disappointed. read more

This is not just CVS. It's a CVS y más store. Never encountered one, but, they did carry more ethnic snack/food and hygiene items. Its the same loveable CVS but with a lil something más. Extra care card coupon stand available and also, the staff were very courteous and friendly. read more

Dr Nguyen is really knowledgeable and answered all of our questions. I would definitely recommend this location for practical pharmacy advice that is straight forward and easy to understand. Thanks again read more

The staff is very friendly and are very helpful and courteous !! I went in for a prescription and they called the doctor for me themselves as it needed an authorization !! I dropped it off earlier and when I went in later is was ready to go !! They have a drive thru if you don't wish to get off your car !! The only drawback is that they don't have many trade brands on over the counter medicines they have lots of the CVS brand if you prefer to save some money ! And you can find deals throughout the store !! read more