Visited the pharmacy on late Thursday afternoon ~3:30pm for a walk-in flu shot (Fall 2020)…read more Contrast to my past experiences at the pharmacy section in each Walgreens and Rite-Aid along the South-Eastern part of Montebello, I had a quick and overall pleasant experience. I was greeted by Cierra, who was quick to help me. I explained to her that I wanted to check if my insurance covered the annual flu shot. Within a minute or so of sharing my date of birth, she confirmed that I was in fact covered and completed my COVID screening after which she directed me towards the booth on the left side of the pharmacy set up specifically to administer flu shots. I give bonus points to Cierra for proudly embodying Spooky Season 2020 despite the tough year so far, fit in her orange and black hair clips as well as a candy corn mask! Following my my pleasant interaction with Cierra, I was enthusiastically greeted by the pharmacist Kathy. Despite such a long day at work, her energy was uplifting, and really calmed the nerves (I hate needles). She talked me through the whole process, and was kind enough to fill out my immunization card which I needed as proof for work. Overall, pharmacy here at this CVS location appears to be doing excellent as I was in and out with a flu shot in under 15 minutes without an appointment. I will say however, that I may have been a bit lucky with my timing as upon exiting the flu shot booth there were 4-5 customers lined up at the pharmacy.

Ambiance 1/5 Service 3/5…read moreProducts in stock 2.5/5 Prices 2.5/5 Overall 2/5 Hmm it was right, came here because we had to. Lighting looks a bit dim and not fresh inside. Coolers and freezers look very run down and old. It is not appealing. There's better places like Target and food for less, I'd come here for meds selection

Friendly staff, kind and caring Doctor on site. I came here…read morewith my daughter for her to get 2 final shots needed for school entry. I must say the overall quick attention and ease of getting her shots was a pleasant experience. The Nurse that administered the shot was very sweet and got the job done. I would definitely recommend! And I'll be back for any future needs. The shop is fully stocked of good medical equipment & supplies. Worth checking out and they fill prescriptions here so it's a perfect all-in-one spot.

Great organization for school required prescriptions. They came and offered clinic to all of our…read moremiddle schools for required school immunizations. I recommend them to any school to assist parents with these needs. I 100% recommend them!

Buckle up--this wasn't just a delay, it was an ordeal…read more.. I rarely leave reviews anymore, but my experience at this Walgreens' photo department was so unacceptable that it warrants documenting. I submitted a photo order at 7:07 PM, and the confirmation email stated it would be ready by 8:15 PM. At 8:10 PM, I received another email saying there was a "delay," with no explanation, no updated ETA, and no further communication for the rest of the night. Because I needed the item for the following day, I waited. By 9:28 PM--nearly 2.5 hours past submission and an hour past the promised time--I called the store. A woman named Evelin answered, took my name, and said she would check on the order. I was placed on hold for 17 minutes. I could hear her helping other customers, talking to coworkers, and clearly forgetting I was even on the line. I eventually hung up and called back at 9:45 PM--only to have the call instantly hung up on. I called again at 9:46 PM and reached Bryant, who told me the order "was still printing" and asked whether I could come immediately since they close at 10 PM and would not be open tomorrow. While pulling up directions, another employee abruptly took the phone and asked, "How long until you get here?"--no greeting, no courtesy, just a rude, demanding tone. I said I'd arrive in 7 minutes. I got to the store at 9:58 PM and came face to face with that same employee, Andre. When I asked what information he needed, he stared at me for about 10 seconds, then said "I need your full name" without saying another word and a bored expression on his face. I gave him my name and told him I was the person he had spoken with on the phone. He walked to the photo area, and I followed. Only then did I find out the truth: the order was not printing at all. They hadn't even started it. I know this because the sticker on the print clearly showed a timestamp of 9:59 PM--one minute after I arrived. He had told me it was "still printing" when it hadn't been started at all. It took 18 minutes to complete the print. So after submitting the order at 7:07 PM--an order they promised would take about an hour--they didn't begin working on it until 9:59 PM, when I physically arrived at the store. The store was empty, it was a typical quiet Wednesday evening before Thanksgiving, and there was no legitimate reason for them to ignore the order. Instead of doing their job, they sent one vague "delay" email and then simply... stopped. No updates, no customer communication, no professionalism. In total, I waited: 2+ hours waiting past the original promised time 17 minutes on hold 3 minutes on the follow-up call 18 minutes in-store And not a single employee except Bryant showed even basic courtesy. Andre, in particular, was the rudest Walgreens employee I have ever encountered. His attitude, dismissiveness, and dishonesty were unacceptable. Whether he is a manager or simply acting like one, Walgreens Corporate needs to reevaluate who they allow to run their stores. The entire experience--from the lack of communication, to the forgotten phone call, to the lie about the order status, to the rude in-person interaction--was unprofessional, inconvenient, and extremely frustrating. This experience has ensured I won't be returning to this location at all.

I drove from SFV to come here because the customer service is top notch! Thank you Andre, sometimes…read morepeople go above and beyond and really deserve recognition!!! This is by far the best Walgreens to shop at based on the people working here! Thank you!

Only thing keeping it from 5 stars is, it isn't opened 24hours and the restrooms are below…read morestandards. The staff are super friendly and nice and make an extra effort to remember you and your order. They want to give you excellent service so please have patience. Debbie, Paul and Flor are rockstars! We miss Michael!

Paul the Pharmacist has been our go to advisor regarding any prescription & or o.t.c. drugs…read more They've been a blessing with my wife & I, specially during the pandemic, prior past & current. This Rite Aid has a very helpful staff & they're always very attentive when we have inquiries regarding our scripts. Parking is very easy, with Vons next door it's ideal for shopping. There's eateries within the mart as well. It's great place to get a snack, go shopping & grab some caffeine @ nearby Starbucks! The little cool spot to hang in beautiful Montebello!

This is for our experience at Walgreen's Montebello's pharmacy drive-through…read more On our way out of town swung by our local Walgreen's to pick up a prescription, but didn't know about their 10-day you-snooze-you-lose policy, so it had been re-shelved and we were told we'd have to wait another 30-60 minutes for them to process it again. Because we had to get on the road the pharmacist recommended we call the Walgreen's where we were headed. Yay, Walgreen's Montebello! They had it all ready when we arrived and without a hitch. Easy is good. Thank you!

I've never had an issue with picking up my photos at any Walgreens. The older lady who was at the…read morecounter was NOT welcoming. I understand customer service but the way she was arguing with Me was so unprofessional & unnecessary. She argued about what size did I order. I told her if I worked there I'd help myself & I'd skip the angry demeanor, also keep in mind I ordered 25 print out & different sizes. She was arguing with me as if she was on the street. I kept my composer but once she passed the limit I had to raise my voice because if she doesn't like her job the maybe she shouldn't work there. I don't disrespect anyone especially people at work. We all work & we all have things going on, but you don't need to be rude to others!.There was no need for her to speak to me like that. She was very rude, aggressive her demeanor was disrespectful. S

Honestly, the only people who come here just to complain tend to be difficult customers. This is a…read morevery busy store, especially with East Los Angeles College nearby and being on a major intersection. There's constant traffic, and unfortunately, a lot of theft--so yes, they limit what's out on the floor for a reason. Staff also deal with people coming in yelling or even being aggressive, which most customers don't see. If you had to wait 10-15 minutes, it's honestly not unreasonable. This isn't a drive-thru. A little patience goes a long way. That said, it's actually a good store with loyal, hardworking staff who do their best. The store is clean, well-stocked, and self-checkouts are almost always open. Most of the time, you're greeted when you walk in or at least see staff available. The makeup department specially Ileni & Connie are so nice. This store is consistently being stocked, and someone usually helps you within a few minutes. They'll explain sales and how to use your CVS ExtraCare card, and they're genuinely willing to help you shop if you ask. The photo department works mainly through the CVS Pharmacy app--if you use it correctly, your order is usually smooth. If not, that's more of a user error situation. Food items are always available, and I've never seen anything expired or questionable in the fridge. As for the pharmacy--understand they are extremely busy, especially with a hospital just minutes away. It's a 24-hour CVS Pharmacy location, so yes, expect lines and sometimes a tired or direct pharmacist--they're working around the clock. Bottom line: this is not your average CVS. It's high-volume, high-demand, and the staff are doing the best they can under pressure.

Called in to refill a prescription. The phone system was not working so I left a voicemail. I…read morereceived a return call shortly after leaving a message. No line and the service from the caller was surprisly chipper. When I arrived my prescriptions were not ready. Needed a lil more time so I walked the store. Amber was very sweet and professional. My name was called no more than 5 minutes in the PA system.

Pharmacy is a bit hidden in the corner of the street but I've had amazing experiences with them!…read more They also offer free delivery service! Same day delivery is available sometimes too! Staff was also super nice with making sure I get my refills on time! Definitely check this local spot out! Parking: street parking available

Top service of communication, and friendly. I really appreciate all their hard work and the deliver.read more

This is a smaller CVS but clean. Almost everything is locked up. I feel bad for them they don't…read morehave enough staff to manage check out and get customers the things they want behind the clear lockboxes probably due to staffing availability set by corporate. I wanted to take a passport photo for my kid and they said that the camera isn't working so go to another CVS. Just trecking my kid from one CVS and need to go to to another CVS is lot.

I went here in January late they were the only one open after visiting ER and I needed to fill my…read moreprescription from ER Dr. well the woman who is filling my prescription young Hispanic woman tall was very rude and and didn't seem to want to fill my prescription. She was actually looking at the wrong prescription online instead of the paper prescription that I handed her anyways after waiting and having her figure it out I finally was able to get it, but I have never been treated so poorly by someone at CVS thank God this is not the CVS that I use as my personal store.. if she didn't like her job then find another.

Plenty of parking…read more Well organized shelves. Clean counters. I've been coming to this CVS for document printing because I'm too lazy to buy a printer. If you rarely need to print, I think this CVS is amazing. The website usually overestimates how long it will take to print your documents. I upload my pages to their website and I get modified within 5-10 minutes that it's ready for pickup. The website always says 2-3 hours after you submit the order but I believe that's a general wait time for photo printing and not document printing. Staff is very helpful and courteous. Truly, nothing to complain about.

Pharmacy is always opening late and pharmacists are snarky and rude. They was a issue with my…read moreprescriptions and the young woman pharmacist wouldn't even tell me why. It happened twice and I told her I am probably just gonna switch pharmacies because I need my medicine at some point and she started giggling and said ok. Too old to be dealing with people who hate their jobs and seem to be actively trying to get fired. I hate that Rite Aid closed and I was moved to this place. I'm off to Walmart