The customer service is always fair here, however, the store is always dirty and run down. The carpet is disgusting and the parking lot full of trash. This place needs better maintenance overall. Corporate needs to pay more attention to the facade and store maintenance needs. Overall, the employees are very helpful in this location. read more

Every time I have been to this pharmacy, the line has been long no matter what time I come. The staff tries their best to get the line moving but it's apparent that this location is understaffed. I find that I spend at least 20-30 minutes (minimum) to get my prescriptions which is a lot longer than other pharmacies I had used in the past. I switched here from Walgreens because the Walgreen's Lakewood Blvd location closed and this one was the nearest to me so I am pretty much stuck. Wish CVS would hire another staff member to help with the demands of this pharmacy location. I do think another person would make the line move and lessen the wait time for customers. Outside the wait, this pharmacy is good. No issues with them. read more

Meet Stephanie today, she was running two lines at the same time to help customers faster. Thank you Stephanie for valuing my time. Your hard effort and dedication was definitely noticed. read more

Shoutout to Martin, the cashier, for going above and beyond. After a long 12+ hour day, he took the time to double-check everything and helped me find my UPS delivery without hesitation. Super professional and helpful the whole time. My overall experience at CVS wasn't great, but Martin made a real difference--thank you. read more

i went in for a fragrance today and Vicky S was so Freaking rude i will never walk in this cvs again she was like i'm the only one here ever body is at lunch you have to wait but the way she told me was so mean and rude and like a minute later this nice lady showed up and Vicky S said your back from lunch and she told her i was in the back i didn't go to lunch i was more upset of the way i was treated at this CVS someone needs to talk to Vicky S about her attitude and remind her of customer service read more

CVS Pharmacy - Drugstores Near Me - DOWNEY, California

Would not recommend this cvs, staff are very unprofessional, have attitude, and don't even smile the slightest bit. 0/10 customer service.

If there was a way to give negative stars on yelp reviews, this CVS would get all of them. Management at this location is HORRIBLE. Trash customer service. Very rude. Some female called Lyn is at the top of that list & the reason for this review so thank her for your constant negative customer encounters. read more

Disappointing experience, Very poor customer Service from Tiffany at the pharmacy asked for a medication and she directed us to Wrong area I came back and ask her if that was the only section we could find it and she said " I don't know go ask the cashier" So sad to see this lack of empathy to customers!! read more

Worst attitude from front dest clerk ever. I was asking clerk "short greasy haired dirty clothes woman" at front desk to open theft proof cabinet when she opened another one nearby, when asked she yelled at me saying I'm too busy! After 10 minutes she's walking by and I asked her again to open cabinet. She then says I must pay now even know I wanted to buy more merchandise. So I left to another store. I will never shop there again! read more

CVS Pharmacy - Firestone and paramount cvs - Drugstores Near Me - DOWNEY, California

Poor service under staff pharmacy The pharmacy pickup line is ridiculous. I was in line for an hour only to find out they didn't fill the perception correctly. read more

HORRIBLE PHARMACY!! Very freaking unprofessional I spoke with a Asian pharmacist (nothing racial) asking for a refill request to be sent to my doctors clinic. Per pharmacist stated yeah yeah whatever and unable to help. This isn't the first time I had a bad encounter with her it's always something even my clinic has complained about her! So sad she's the so call "manager"! AND YES ILL GET HER NAME NEXT TIME IF SHE DOESNT CLICK ON ME AGAIN! read more

Pharmacy drive thru, 30 min. Waiting in a long line not one car moved at the window . I Waited 45 min. I cannot believe it. Inside the line was 25people. Today, will be my last time coming here. I'm going to find another pharmacy . read more

I have to give this CVS 5 stars. I've been here a few times and every time I've noticed how clean and organized and well stocked they are with so many items. Today was exceptional because I came in for a bottle of tequila for a small celebration and the store manager happened to be passing by me and asked if I needed anything from the locked up bottles, and I said, "Well, YES I DO!" Lol and out of nowhere an associate pops up with the keys and unlocks it and picks up my bottle of Jose Cuervo agave and takes it to the front checkout. Yes!! I also did early Valentine's Day card shopping since I saw the whole store decked out and prepped for the holiday a month early. I was thankful since it gave me a chance to pick out a card for my hubby. I usually wait until the end and miss out on so many choices. I lucked out this time. I do wish this CVS was the one across the street from my home. read more

CVS Pharmacy - Yes!! It's the weekend!! - Drugstores Near Me - DOWNEY, California

Brutal CVS! My assumption is that since they're close to a high school the inside of the store is really messy! But all that aside, the elderly (50s-60 year old) lady with glasses that rung me up was definitely a unique experience. First off - she had her earbud on and was talking to someone about non work related things in front of me as she was ringing me up. I told her I came for a photo pickup and told her my name twice (had to repeat myself since she had her earbuds on). So she's there looking for my name, and still calls me by a different name. She finds a photo and was like , ..."Will"?! At that point I repeated myself for a 3rd time. She finally found it, put the picture inside the little box it comes with and gave it to me and walked away didn't even say anything since she was too busy talking on the phone. CVS really needs to get stricter with their team members. I get it, if it was a teenager working at the counter but for a 50/60 year old to be doing this has to tell you something. read more

If I can give 0 stars I would. This is a horrible pharmacy!!! They never pick up the phone, when they pick up they just hang up!!! It is unbelievable!!! I called once and I was waiting for more then 30 min and then they finally pick up I can hear them talking and then they hang up right when I say hello? So frustrating !!!! Second time calling over 40 minutes and I get the rudest person answering!!! Unreal!!!! read more

CVS Pharmacy - 32 minutes waiting for them to hang up after they pick up - Drugstores Near Me - DOWNEY, California

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I come to CVS on 5/17/25 @ 7:30am. The lights are on but the store is CLOSED! I mean I really needed to get some OTC medicine. This is simply ridiculous. Why be in business? Store hours are Sun - Sat 7:00am - 10:00pm, why is it closed at 7:30am? read more

Tre the pharmacist at 2am is horrible. He takes his break for like 30 minutes and then takes his lunch. I waited with the flu for him for 30 minutes to get my medicine and even checked outside for him. I discovered after I went to my car he was parked right in front of me. The cashier said he does this all the times and I need to speak to his superior John which I will in the morning. He was extremely rude when I told him I was waiting. Shook his head like he didn't care. I said he should let his coworkers know what he's doing. People rely on him. read more

CVS Pharmacy - This is him. Tre. He doesn't deserve to work in a position where he doesn't care about helping people. He should be stocking shelves. - Drugstores Near Me - DOWNEY, California

Been going there for a long time, The morning Manager is a unprofessional she's got no manners and she mostly talking on the Job with earbuds in Spanish, She's A Royal Bitch she should not be a manager with that kind of attitude she's a horrible person yelled at my 2 kids because they were trying to pick a candy, I hope this reaches corporate and look in the cameras how she treats customers. read more

They now get our UPS packages if ur not home at time of delivery, they're not organized yet but the Downey Store is very clean.

Sitting at home minding my own business just looking through TikTok. Then I get an alert ! From a fellow tick-tocker letting me know it's January 17!!!!! Which is 90% off Christmas sale CVS. Never hopped in my car so fast !!! It almost feels like you're stealing!! I know you're worried but I paid for all of it! $.39 each. Can't wait next year for my black and white tree!!Not on sale I found some of the seven dwarfs precious moment dolls. I didn't even know it was a thing . Precious moments of snow white edition ! I think they were $34.99 . They stand 9 inches tall. They're adorable!! I ran home to look them up online Because I am a snow white obsessed person. Now I got to get them all #PreciousMoments#SnowWhite read more

CVS Pharmacy - Christmas sale CVS 90% off. One day only - Drugstores Near Me - DOWNEY, California

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The people that work at this pharmacy have a terrible attitude,I had an issue with the insurance going through and they basically made me feel like I was lying. Even the insurance people on the phone that spoke to them said they had an attitude with them,also,it was their mistake. I don't know the persons name but she was an older Asian lady,she needs to work on her customer service skills,she just hung up on me without saying she was gonna call me back. Only reason I'm forced to come here is because they closed the old cvs location near me. read more

I forget why I hardy come into this store, the younger pharmacist-not then lady with the USC degree, the other one oh my gosh, she needs an attitude adjustment. Always in a foul mood with a sour face. Never helpful at all. She needs to find a job that does not deal with the public! Plus this store is dirty, empty shelves all the time. Never coming back! read more

Poor customer service! No employees to help customers! The pharmacy is a complete joke! They merged two locations together and have less employees to help you!! Complete trash of a business...will be transferring my prescriptions elsewhere! read more

Do not go here at all if you are trying to get something quick or pictures or any items requiring you to wait in the check out line. They look short staffed and have to do many tasks that could delay wanting to be in and out fast. This isn't a critique of the employees, but the foot traffic of this specific place. So if you are in a hurry to get something go somewhere else. Also CVS is expensive and the coupons basically make the items the price they are supposed to be charged at. read more

Just horrible customer service. I went to the drive up to get my prescription and must have waited like 30 minutes and there was only 2 cars ahead. When I got to the drive up another 15 minutes just to get my medication and I asked if they could get something from OTC and she like you will have to come in. I said I just had knee surgery so I will have to hobble in to get that one item and she said yes. What a crappy way to treat customers. Dint come to this location there are better pharmacies than this CVS!!!!!! read more

Clean store & helpful staff, went in for a quick snack! I prefer the location near my home as I know everyone there!

I waited to write this review because I didn't want to write an unfair review out of anger. But it's been a month and I'm still angry so here I am. Arrived for to the drive thru around 7:10pm and there was one car in front of me. 30 minutes later, they finally hand the prescription to the car in front of me who drives off. And then, as I eagerly pulled forward, the window person looked me in the eye and closed the f****** drive thru. Sure, in their defense, the pharmacy closes at 8pm and it was 7:40. BUT (1) I was literally the only car remaining in the drive thru, (2) I had been 1 of only 2 cars in their drive thru since 7:10, and (3) IT WASNT EVEN BUSY INSIDE. I walked inside despite being infuriated, thinking that ok whatever maybe they're super slammed for time. NOPE. They had 5 workers and only two people waiting in line. What a waste of my time, anger, and energy. Also though this is one of the slowest CVS pharmacies ever y'all. I started writing this review while waiting as next person in line (inside, because the drive thru was closed when I arrived at 7:24) and as I'm typing this, they're still helping the same person and it's 7:40 lol How read more

Accidently posted a 2 star review for this location in error instead of the cvs on Florence. THIS CVS is awesome for me. I don't know the employees on a personal level but I've seen thier faces for several years. Especially Jose, he's been there since it used to be a SavOn Drugs. Super sweet young man always willing to help. The managers are pretty awesome too. I like thier selection of drug store make up plus thier flexible return policy. The store is always clean and well stocked. Today all I bought was a nail polish. But I come here very often. Love me some Extra Bucks. The employees are always welcoming and if I don't find what I need I can always find a friendly face to ask for help. They sometimes have lysol wipes behind the counter do ask. It's hard to find right now during the pandemic. read more

CVS Pharmacy has always been below the bar. Too many customers for their level of expertise. I would not depend on them for a prescription, level of assistance. However, if you need to pick up something from there store, that's ok. read more

This is the my first time calling and the women on the phone Andrea in pharmacy department was sooooo rude I'm actually on hold now cus I asked to speck to her supervisor or manger, she was screaming at me, I could not believe it, so sad to have this type of customer service, my grandmother has been going to a cvs pharmacy for 20 years never did this happen, I will be going to Walgreens now thanks Andrea, and cvs you can contacts me anytime or listen to the recordings. read more

CVS Pharmacy - Drugstores Near Me - DOWNEY, California

I went to get medicine yesterday n it was 20 for both and today it one for 20 they know how to get people n scam them ... disappointed

Do NOT buy gift cards from this location!! Bought several gift cards here only to find out they were SCAM cards! Once they were opened new bar codes were placed over the real ones and the money was stolen! When we went back to talk to the manager we were met with "oh...yeah...that happens sometimes". Excuse me, what?! If this is something that "happens sometimes" then I suspect that employees are the ones scamming people! Was told we would have to wait 4-7 weeks for an "investigation" and I honestly don't believe I will hear back! Again!! DO NOT BUY GIFT CARDS HERE unless you want to be scammed out of your money! read more

The worst pharmacy EVER! Tiffany has no customer service and refused to give me and my family out boosters shot! With cases rising all we want to do is protect our self. Tried to get more information from the front desk to speak to the manager and gave me a bogus number and they new nothing g about management. read more

Tiffany was really helpful and had great customer service. She was able to answer all my questions and was very polite.

I found this pharmacy be in full disaster phone calls and texts come in you go to pick up the medication and they don't have it they are really unorganized I suggest using another pharmacy or mailing read more

The pharmacy clerk Linh was rude, I'm not expecting Starbucks customer service either but when dealing with Covid relating topics, show a little more empathy. Everyone's going through a rough time, everyone's overworked and overwhelmed. read more

The worst pharmacy of all time! Laziest "techs" couldn't even help me pick up an order that was ready. And it being an inhaler for my child. Couldn't take 2 minutes to help me. That's real bullshit! Seriously it was 8:01pm!? read more

I used to always hate that there were 2 CVS's on the same street within a 1 mile radius. But when I went to this one's pharmacy I understand now why they needed another CVS in the area. There's always a customer at the pharmacy. One time I was waiting in the pharmacy line for about 10 minutes and the line kept growing there were about 5 customers in line including me and we were waiting on 2 customers being served and 1 at the refill window and there were 3 of them working in the pharmacy. From what I observed one of the pharm techs couldn't find one of the customers prescriptions. She looked everywhere and even asked the other pharm techs who were also busy. This went on for about 5-7 minutes of her not being able to find the customer's prescription and then another worker telling her to look in one of the other alphabetical last name bins. Apparently it was placed in the wrong alphabetical last name bin. Little mistakes like that will slow down a business and that's exactly what happened. Other times the pharmacy have been alright. I've gone when there were 4 workers at the pharmacy and 3 customers including me and I still had to wait a little bit. read more

CVS Pharmacy - Drugstores Near Me - DOWNEY, California

They were rude I am from Downey and I'm embarrassed of how these workers treat people i don't plan on going back and I'm talking about the store not the pharmacy area read more

If I can give no stars I would. Cashier sivonney is so rude. will not be shopping at this cvs again. Terrible experience!!