Great selection every time I shop here. The store is consistently clean and well organized, which makes the experience even better. My go-to items are their precooked meals--they always hit the spot and are perfect when I need something quick and convenient. Overall, this Ralphs is reliable, clean, and easy to shop at. read more

The amount of things l find here that I have issues finding elsewhere combined with my interaction history with the overly knowledgable employees is what makes me a Ralph's customer... or as I like to joke, a "repeat offender." The young lady doing the scanner inventory today was so pleasant to interact with. 2.8.25. I will be back and I will tell others... oh wait... I just did! read more

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They have courteous staff, great service, always owners, my RX coupons without any hesitation love the place and service

I always come to this Ralph's specially because the deli was good The lady on the hot food department was having a bad morning and even coughing And just had a bad attitude throwing the chicken and was refusing to give me 10 pieces And I said I don't care if I have to pay extra just give me the 10 pie read more

Self checkout is the only way to pay for your stuff in the morning, if you have a considerable amount of groceries they will not open any check stands for you , I ask for help with checkout was told that self checkout was the same thing my cart was full of groceries they had no bags available , had to leave my cart behind and just take two of my items , a complete waste of my time been shopping here for 19 years won't be coming back to this store twice this has happened to me here and I've witnessed it happen to other customers as well, should post a sign at the entrance so people know that they will be scanning and bagging all your own stuff, so they can keep the groceries to a minimum read more

I don't make a lot of reviews only if something is great. Or if something is terrible. This market is dirty employees look miserable and there are no small baskets for customers. Please improve we are paying a lot of money for our food. read more

My friend forgot to scan 1 small orange cutie and the manager started calling us a pu$$y and bitc# and started walking out the store almost following us. How rude and disrespectful this manager was just calling us names while us are just kids read more

I like this Ralph's because I feel like it's bigger then the one I normally go to in Lakewood but the reason I gave it 4 stars was because there meat/deli section was a little lacking. They didn't have a large or even medium selection behind the glass like at others. I know they probably had what I wanted in the packaged section but I enjoy choosing the options behind the glass. read more

I called to see if Ralph's had a case of water and the lady said "I think we have water yea I'm pretty sure we do". I asked would she please check and she said " oh yea there is some by the door come and get your water". Then she said "well I'm pretty busy" and she hung up. It was around 5:20 pm on 1/9/25, if any supervisor is interested about her rudeness. This is not the first time I've been inside the store and a worker was rude. Sad ! read more

This is a decent Ralphs stores location. I have been here a few times in the past. I stopped here recently to grab some food and drinks for a party, and it is always bad parking here. Some people leave their empty baskets banging on your car. Security is tight here since their are people always stealing here. I love the nice produce and deli areas on how everything is set up. Service is good. A;ways a pleasure to stop here. read more

No cashiers and only self check out! If I wanted to work on my day off I would! This is ridiculous! I had about 50 items and it was beyond frustrating to have to do it myself! This was about 7:30am. There were a lot of people this early. You could see the look at frustration on every customer doing it themselves. Self check out is great for less than 5 items. The prices at Ralph's are not cheap! We go to Ralph's to get quality service, groceries and people who bag it for you! If I wanted to do it myself and pay less I would go to Walmart. This is why people are choosing target pick up! Convenience! Dear Ralph's please don't cheapen yourself and cut corners! This is a perfect way to lose customers! read more

Ralphs - 48 items - Grocery Near Me - Downey, California

I bought some crackers when I got home I ate a few, and noticed they were more greasy than usual. I happened to look at the box when I then noticed I was sold 4 month old crackers. This is not the first time with Ralph's I experienced this. This is beyond inexcusable, this is laziness and this starts from the top. read more

Ralphs - Crackers - Grocery Near Me - Downey, California

I made a purchase today saying I want $15 on a Starbucks gift card then I proceed to check out and notice the price was significantly high for what I purchased but chose to trust she did her job correctly. I then looked at my receipt and saw she charged $50 for my gift card and when I mentioned it they couldn't refund me or even accommodate to what wasn't my mistake so terrible service because my work place would never. read more

I hardly do reviews but I had to do one for Jordan on the bakery department ! Hand down helpful employee with any bakery needs! Thank you Jordan for helping me out with a personal cake ! read more

I went in for a poke bowl and the lady behind the sushi counter was so helpful and attentive! I would return for the food and excellent customer service. read more

So Ralph's and Starbucks open at 5 AM, but I show up at 5:55 AM and nobody showed up for the Starbucks side. This is very unprofessional. You would think that a corporation or a company like this would have their employees be on time or have extra employees that know how to make coffee this is one of the worst experiences I've ever had at the store. The store manager needs to follow up on this. read more

This was my first time at Ralph's Pharmacy. I would like to recognize Jesse and Jenn at pharmacy for their awesome customer service they were so sweet. They were so patient and explained everything so thoroughly. There was no wait and they were so quick to fill my prescription. I will exclusively be coming to Ralph's for my prescriptions now although it's a little further away from me, I dont mind going out of my way for their exceptional customer service! read more

Ralphs - Grocery Near Me - Downey, California

I haven't been to a Ralphs in a long time. A couple weeks ago, I decided to stop by to see what the deli had to offer. Their hot foods per pound definitely isn't the cheapest but they have a decent variety. I bought 1/2 pound spicy wings, 1/2 pound chicken salad and $3.99 loaded baked potato soup. The wings were a bit dry and ok in taste. The chicken salad was way over-saturated with Mayo BUT the loaded baked potato soup was purely heaven. Seasoned just right and super hearty and filling. It tasted like how a loaded potato soup should be like. For $3.99, you get to fill it up to the brim. Probably the best deal in my opinion if you like soup. Next time, I will purchase some sour dough bread to dip in :) yummy read more

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Always great produce and selection. Seafood should be better quality. I like the baked chicken with no salt.

If I could give negative zero stars I would the cashier Jessica was beyond rude and arrogant. She didn't want to even TRY to scan my coupon and see if it worked. Horrible customer service. She smiled while she didn't want to scan it either. Didn't even try. So arrogant doesn't want to work and do her job right. It was Jessica with short man hair. read more

this listing should read Ralphs with a pharmacy. this way it sounds like they are reviews of the Rx. on an average visit I might have given 3 stars but couldn't today. I haven't updated since 2020 so here goes. went in a 945am & I don't know what burnt up but something on the east side of the store was stinking up the joint [electrical fire, burnt food, who knows] there were empty refrigerated cases in front of the deli [so no chili relenos]. the meat/seafood case was not filled yet. thank goodness fruits/veggies were out. read more

Ok, have to update my review from 5 stars to 1, i went in this morning and everything in the store is covered and it was a mess. If your not ready to serve customers then dont open the doors. I thought i had found me a new Ralphs but the one on Woodruff & Del Amo is beating all of the ones out this way. read more

Ralphs - Front of store - Grocery Near Me - Downey, California

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3.5 stars to Ralphs on Firestone Blvd... When I first moved to Downey three years ago, I detested Ralphs. I thought it was extremely pricey and I hated that I needed a rewards card to get the deals. I still feel the same way on both issues, but I have to give this store credit where it's due. In my opinion, they have worked hard at their customer service within the past year & this means a lot to me. More LIKES - the cleanliness and orderliness - the deli workers are pleasant and efficient... I love, love, love Ralphs pasta Italiano salad. - self checkout - the shopping carts are always in good shape - Redbox is available (two kiosks are inside on the deli side, not the pharmacy entrance) - when you bring your own grocery bags, you get 5 "green bag points" per bag - "Ralphs & Coca-Cola invite you to be an important part of the historic Special Olympic World Games in Los Angeles! July 25-Aug 2, 2015. Please volunteer to be a Fan in the Stands! Sign up at LA2015.org/Ralphs-Cheer" - printed on the receipt! DISLIKES - it's not my go-to store mainly because even with the rewards sometimes it's not worth splurging on if I end up shopping elsewhere - Frank V. brings up a valid point about "pan handling in the front." To my knowledge, it hasn't been an issue as of late. But I did see some more less shady characters scoping out people going into the store today (5/12/15). The best advice is to be aware of your surroundings everywhere you go. - getting into the parking lot from Firestone (heading towards Brookshire) is so irritating sometimes. Review #363 Yelp challenge 2015 44/100 read more

Ralphs - Pricey, but great quality ground sirloin 9.1.15 - Grocery Near Me - Downey, California

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As I first walked up to this grocery store I was hesitant due the critical and current outbreak in March. There was a line out the door but come to find out that it was organized and all employees were vigilant about current state orders. I've been shopping once a week and feel safe. This Ralphs is organized and squeaky clean! read more

I been living in Downey my whole life and i given this place many chances but this is the last straw, Do not go here, you have a 50/50 Chance of buying ROTTEN FOOD!!!! read more

I went shopping for 1 item. I approached an employee and asked what isle the crystal light was and she wasn't sure so we walked up to the self check out was at and she asked 2 workers there at the time. One lady looked and walked away, the lady that was helping me disappeared so I looked at the gentleman he lifted his shoulders I asked him I'm looking for the crystal light he looked at me like k was crazy. He said I'll send someone to that isle, mind me I have no clue where it was at. That's poor and bad customer service as of these days there is no more good customer service. I decided to leave crossed the lady that had walked away looked at me didn't ask did you find what you were looking for and she just turned away. SMH I will never return there to shop. So sad !!!! These employees need training I'm customer service and know the store like the back of there hands. read more

This review is for the Deli only. Two weeks ago a female employee helped us get lunchmeat and cheese she was extremely slow. But at least she was friendly. Today there were two different female employee's and they were talking non stop to each the entire time we were there. We received our lunchmeat and had to ask about the cheese we ordered. The female helping us was rude and just said I haven't got it yet. She never missed a beat talking though. There was no one else in line I'm sure they have plenty of time to talk to each other throughout the day. They have no manners and certainly do not care about serving customers. I hope someone at Ralphs reads this review. The Ralphs I visit in Fullerton and Brea are great. Thanks. read more

I have been coming to this store for 30+ years. I don't always think about reviewing places that I go to all the time. So as far as Ralph's stores go this is one of the best. This one and the one on Woodruff and Del Amo are the best in the area in this reporter's humble opinion. In my observations, I feel like as far as pricing goes - overall the various grocery chains even out. Some things are cheaper at the other stores and some things are more expensive. So you arer going to shop at the most convenient one, and fortunately this is most convenient and i like it MUCH better than the local competition. This store is always clean and well stocked. They have a good selection of products. It would be impossible for a store to carry EVERYTHING that EVERYONE wanted - there's simply not enough space. My visit today was for a bunch of groceries and a visit to the deli. I found every single thing I was looking for in the store. Then I was fortunate to have Margarita at the deli to assist me. I ordered good sized amounts of sliced meats and cheeses. Margarita was working hard handling my order. In the mean time a couple of people came to the counter and wanted quick assistance. Margarita apologized and said that she was helping me, and she would be there as soon as she could. She then called for help but two of the customers left. When help arrived she told the "helper" that she had two people walk because of the wait. She was VERY Friendly. She was VERY polite. She VERY very helpful. She put paper in between the layers of cheeses and packed up everything nicely. My favorite part about coming here is when they cut the first slice of each, they generally offer it to you to make sure it is to your liking and then you get to eat it! It kind of like a Deli AND a Buffet. Anyway - Margarita was the best and I love this Ralph's read more

Ralphs - Grocery Near Me - Downey, California

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Cashier Veronica was very sweet and professional! I'm not sure if she was a manager but if she isn't she definitely should be one ! A lot of people kept interrupting her and asking questions and she was very professional with everyone ! Cashier Veronica was very sweet and professional! I'm not sure if she was a manager but if she isn't she definitely should be one ! A lot of people kept interrupting her and asking questions and she was very professional with everyone ! read more

8:55pm 6/1/2022 The worst most scariest experience happened. This can happen to just about anyone. Left my dogs in the car while I picked up my online order which was ready for pick up (just before they closed). Didn't think much of it, just running in to pick up my order e leaving everything in my car,, cellphone, my purse, wallet, everything . My suv was still running/on. In less than 1 or 2 mins, I come out, MY CAR IS LOCKED ! ENGINE RUNNING! DOGS INSIDE! PHONE STILL ATTACHED TO CHARGER. This has never happened to me before. My car never locks while key is in the ignition qnd CAR IS ON!!!! all I can assume is that the pooches got excited and were running back and forth accidentally manually closing touch/locking driver door (other doors automatically lock.when car is in movement/driving) Just any human or dog mom, I begin panicking!!!! Almost had a massive anxiety attack. 9:00pm I ran in to Boston Market and they were kind enough to lend me their phone/land line while they called AAA road side assistance. Obviously I don't have any physical identification to show them but they trusted me. Turn out my account for AAA has been canceled. At this point I'm on panic mode. I asked phone rep if they can renew my AAA over the phone using same card as last year but he says i need to do it online. MY PHONE IS LOCKED IN CAR!!! 9:10pm Boston Market is now closed (they close at 9pm) None of the staff at Boston Market had AAA roadside assistance(I even offered to pay if they lend me their AAA). This was a very urgent matter, MY DOGS ARE IN THE CAR, Windows closed! At this point I have them call 911! CALL DOESNT GO THROUGH!!!! LMFAO! I'm now on panic mode, crying my eye balls out! 9:15p I ran to RALPHS. I stood there, not knowing who to ask. Then I approached the STARBUCKS counter. I know they are closed and cleaning up. I asked them I need a huge favor! Do any of them have AAA. I explained to them my situation. Julian, the barista, went above and beyond to help me. Even though they were already closed, he went out of his way to call AAA for me USING HIS Membership & his phone!!!! In less than 10-15 AAA arrived , unlocked my car & my furry monsters were safe!!!!! Words are just not enough to express how grateful I am to Julian. Anyone else wouldn't have believed me specially not having any kind of ID or cell phone with me. What a scary experience it was!!! Thank you Julian for opening up you heart, trusting me, and for being so generous!!!! Hopefully STARBUCKS & Ralph's acknowledges & recognizes the amazing caring employee they have!!!! You def deserve a giant shout out & A HUGE RAISE! THANK YOU AGAIN!!!! You made me believe that there is still good in people!!!! The world needs more kindhearted compassionate people like you! read more

Well I won't be buying gift cards here anymore. And this was my favorite spot. I brought 2 gift cards for a gift and they were already used. So I'm out of $100.00 . I'll keep trying and see who can help me. read more

Extremely rude staff! I had to bag my own groceries and I have a broken arm. The short Hispanic lady who acts like the manager was a bitch. She was walking around doing nothing. When I asked her why she couldn't help bag she said Happy Holidays to you too. Total bitch. Will never step foot on that store again. read more

Only complaint is the pan handling in the front of the store when you walk in. The team members are always friendly when i have shopped here. The aisles swept, the floral department always has fresh flowers and when a line forms another register opens up read more

Ralphs - Grocery Near Me - Downey, California

Service is sub par but bearable if you just do customer service. One thing they NEVER have is carts. Everyone from young and old is forced to wander the parking lot in search. read more

Ralphs - No carts. - Grocery Near Me - Downey, California

I was a little frustrated after already visiting 2 other Ralph's that couldn't assist me. The rep at this particular location in the meat department was great! (sorry, I didn't get his name) he even fried my fish! They were low on the catfish nuggets that I wanted, but the rep automatically went above and beyond with customer service by offering to thaw more out for me...I was very pleased, but I declined as I was in a little hurry.... he was just so pleasant to me, that it made my day...if it wasn't for the mask, he would have known by the big smile on my face how pleased I was. Thank you. read more

I have been shopping at this market for the last 15 years. I have gotten to know many of the employees and am on a first name basis with them. I also know Francisco, the pharmacist. Managers come and go. I am not familiar with any of the managers. My main complaint is about PATTY, the cashier and CINDY, current mgr. PATTY has gotten to the point where she is disrespectful. She always checks everything that I buy at the self-checkout. She makes me feel as if I am shop lifting or changing prices on items, which is impossible. One day I asked PATTY for a rain check for Foster Farms Chicken that was on sale. After paying, I remembered that there was another item that I needed a rain check. Not wanting to bother her again, I went to the service desk to get the rain check. She saw me there and yelled across the checkstands to the person writing me the rain check not to give it to me since she had all ready given me one. She embarrased and humiliated me. Another time as I was paying at the self checkout she mentioned Costco. I told her I was on my way there. She then tod me (did not ask, but told me) to buy her some tennis shoes that were on sale and bring them back to her. Which by the way was not on the way home from Costco. I did it anyways. Another incident with PATTY was when I went in to buy Kroger brand beef sausage. I only bought 2 packages becuase that's all they had. The sale price was not coming up, so PATTY manually inserted the sale price. I went back in 2 days later to buy more sausage. PATTY informed me that the beef sausage was not on sale. I went back to the butcher and he told me to tell PATTY that Leon (I believe that was his name) said I could get the beef sausage for the sale price. I went back to the checkstand and PATTY still refused to give me the sale price. I asked to speak to the mgr and she said the mgr had said not to give me the sale price and refused to let me speak to the mgr. After all of these incidents, I called the mgr who happened to be CINDY. I spoke to her a good 30-40 minutes. I told her I no longer wanted to go into their store. I told her I would be transferring my prescriptions to Albertsons, which is down the street from Ralphs. She was very sympathetic and understanding. She even asked me if PATTY could be transferred to another store, would I be willing to come back to their store? I told her I did not want PATTY to have to go to another store. I just wanted to be treated with more respect and as a loyal customer. CINDY said she would talk to PATTY and get back to me within 2-3 days. It has been close to 2 months now and I have not received a call back from CINDY. As a mgr, CINDY is also a disappointment. She shows a lack of caring for customers. Poor mgmnt skills. I am so disappointed in their lack of Customer Service. Apparently they do not care if a loyal cutomer of over 15 years does not return. I have not gone back to Ralphs nor will I ever go back. Aldi's is around the corner and Albertsons and Stater Bros are down the street. I do not need Ralphs and apparently they don't care about losing 1 customer. read more

This is my go to neighborhood Ralph's and I want to acknowledge a gentleman that was taking time to clean/wipe down all of the handles of the frozen section yesterday 4/3/2020. Seeing him genuinely made me smile and feel at ease. The store is always stocked and clean. I appreciate all the staff that are working during these stressful times. Take pride when you shop here, be kind and know that the staff here are amazing. Sending you all love & light! read more

Western Union "machine" has been down since 2013, I regret wasting my time seven years later in hopes it would work

One of the prettiest girls I had ever seen bagged my groceries today and the chicken I am did not say a word except bye. Oh well, she probably has a bf or husband, who knows. Another beautiful thing about ralphs is the sales, coupons and ralphs club card deals. On the busy Firestone blvd near the Stonewood mall lies on of downey's Ralphs stores. This ralphs had a nice looking parking lot, not nicer than the grocery baggers but nice. The aisle were good too, like many Ralphs. This Ralphs is not as upscale as a couple is SOC and WLA but it was very professional and clean. They had the deli, the bakery area, and all the places they are known for. I shop at Ralphs and Trader Joe more than other grocery stores. I see myself coming back to this one. read more

I have been coming here for many years, since it used to be Albertson's which moved further West on Firestone. Sadly neighbors have witness the slow decline of this store. Parking lot is dirty and pan handlers are always roaming around this store, making it difficult for customers to visit. This store has the potential to be the best grocery store in Downey. Thankfully we do have better ones...enjoy Ralph's by the 5fwy on Lakewood it is exemplary, Aldi on the corner so clean, tidy and friendly located on Firestone and Lakewood, Albertson's and Staters so clean so well organized and managers are always, courteous and inviting. Both are located West of this Ralph's on Firestone before Old River. Nancy the manager at this store needs extensive training on customer service and ADA. She is one complaint away to the proper authorities from being in serious trouble. Roger the gentleman above her had to ask her to be quiet and let me speak as I explained to him what I had just been put through...she would not stop yapping. According to Nancy there were two complaints of my service dog. This prompted her to send someone In a guard uniform to kick me out of the store as I waited for my medicines. The entire scene was embarrassing, unnecessary and untrue. The entire incident speaks volumes of the inept people running it. The poor excuse for a "guard" should be outside earning a paycheck and making it safe for customers to come inside. What a waste of money and cheap representation of customer safety first. When asked to produce the video of my dog... Nancy couldn't produce it..When asked to come to the pharmacy, for the line of customers to tell her HOE my service dog was misbehaving...she wouldn't go. She chose to corner me and badger me to the degree where her manager Roger asked her several times to stop yapping. She disrespected him too! Insubordination...ADA violation, messy store, dangerous filthy parking lot, expired shelf items including meats and dairy. Disrespecting customers and making false accusations of a supposed incident involving my service dog. A lazy guard...reflective of depreciated and distressed slandarous, disrespectful and vulgar behavior should not be tolerated. Again, employees are an extension of management. Within a 30min stay at the store, my dog.was accused of misbehaving...an utter lie, I was told by a suspecious looking guard that the manager "Nancy" wanted me and my service dog out of the store, my prescriptions were incomplete, I had to dig back for unspoiled dairy, the flowers I wanted were old and wrinkled not to mention a messy floral department ...Roger the actual store manager had to tell Nancy to shush and respect the customer and I was again approached by panhandling in the parking lot. NO I do not recommend this place. On all counts, this place is yet another hot mess in Downey. Fix it or close it. Disgraceful. read more