I have been coming here for many years, since it used to be Albertson's which moved further West on Firestone. Sadly neighbors have witness the slow decline of this store. Parking lot is dirty and pan handlers are always roaming around this store, making it difficult for customers to visit. This store has the potential to be the best grocery store in Downey. Thankfully we do have better ones...enjoy Ralph's by the 5fwy on Lakewood it is exemplary, Aldi on the corner so clean, tidy and friendly located on Firestone and Lakewood, Albertson's and Staters so clean so well organized and managers are always, courteous and inviting. Both are located West of this Ralph's on Firestone before Old River. Nancy the manager at this store needs extensive training on customer service and ADA. She is one complaint away to the proper authorities from being in serious trouble. Roger the gentleman above her had to ask her to be quiet and let me speak as I explained to him what I had just been put through...she would not stop yapping. According to Nancy there were two complaints of my service dog. This prompted her to send someone In a guard uniform to kick me out of the store as I waited for my medicines. The entire scene was embarrassing, unnecessary and untrue. The entire incident speaks volumes of the inept people running it. The poor excuse for a "guard" should be outside earning a paycheck and making it safe for customers to come inside. What a waste of money and cheap representation of customer safety first. When asked to produce the video of my dog... Nancy couldn't produce it..When asked to come to the pharmacy, for the line of customers to tell her HOE my service dog was misbehaving...she wouldn't go. She chose to corner me and badger me to the degree where her manager Roger asked her several times to stop yapping. She disrespected him too! Insubordination...ADA violation, messy store, dangerous filthy parking lot, expired shelf items including meats and dairy. Disrespecting customers and making false accusations of a supposed incident involving my service dog. A lazy guard...reflective of depreciated and distressed slandarous, disrespectful and vulgar behavior should not be tolerated. Again, employees are an extension of management. Within a 30min stay at the store, my dog.was accused of misbehaving...an utter lie, I was told by a suspecious looking guard that the manager "Nancy" wanted me and my service dog out of the store, my prescriptions were incomplete, I had to dig back for unspoiled dairy, the flowers I wanted were old and wrinkled not to mention a messy floral department ...Roger the actual store manager had to tell Nancy to shush and respect the customer and I was again approached by panhandling in the parking lot. NO I do not recommend this place. On all counts, this place is yet another hot mess in Downey. Fix it or close it. Disgraceful. read more

I ordered some flowers online from Costco for my friends birthday, they arrived with a third of the roses with the appearance of being wilted and dry. Costco immediately refunded the money. I went into Costco and the clerk helped me hand pick the best she had. The downside is that I had to then go into target to purchase a vase. While thinking about balloons, I noticed Ralph's and and stopped there, the flower arrangements and service were awesome. The clerk was busy grooming the flowers and answered all my questions. I told this story, to illustrate all the time I wasted and I could have just come here to Ralph's and purchase everything I needed. read more

This review is long over due. Right before Christmas, I came in to buy some steak and Gary in the meat department helped me out tremendously. Gary helped me with my selection of steak and also in the process help me save money. He literally saved Christmas dinner with his pointers and tips on how to prepare the steak, which came out delicious. My shopping experience was awesome thanks to Gary! I really appreciate his great customer service skills. read more

Can get busy in the mornings. Come after 10am and they have more staff at the registers.

Pretty good store. Some of the item/food placements are a bit strange as groupings. They have some short isles that don't make sense. Spend some time for looking for items that you would expect to be located together. read more

Minus two stars for Valerie in the deli. 6 stars for Debbie. Watched Debbie run around as usual working her butt off as always while Valerie stood on the side bagging chickens with 4 people in line, one of who finally left. It is always like this Debbie is working hard and the rest of the employees hide behind the chicken counter. I waited 10 for 2 chicken breast and this is not the first time. Valerie decides to help after the line is empty and Debbie was finished. Kudos to Debbie & the young middle-eastern looking girl who makes sandwiches. These two kick butt! PS- Bought canned Pringles just now too and their stale! read more

The produce section is great and it looks like that's where all their time is spent, if I were reviewing that alone it would be five stars. But I found many items expired on the shelf and it looked like their entire meat section was being gone through for that exact reason too many expired products mixed throughout, so their first in first out methods need to be addressed. I wandered through the isles looking for mustard I asked to separate sales associates where I could find it, one gestured in a direction saying he thought it might be over there, the other said I think it's on one of the end isles but offered no more help. I inquired with a young pregnant sales associate named Claudia on how to get a Ralph's club card and she replied it's only online, I had already been online and it asked me to input the club number card you received from the store, I let her know that and she offered me no solution she just stopped talking to me and continue talking to the security guard about her pregnancy and her life issues, she watched me struggle with the kiosk offering no help but she did say have a nice day when I was leaving. Overall the lack of customer care and assistance would make me not want to go back as I don't frequent the store I'm not sure where everything is at and if I cannot get assistance from someone working there, of which there seem to be lots of workers around some talking in their own conversations and some appear to be intensely working so hard that they can't help me find more items to put in my cart and ultimately that should be the stores main goal to help me spend as much money as possible, however this store definitely needs more employee training on how to help customers do that. Very unwelcoming and off putting, wont be back. read more

I like this location because it has self-checkout so I do not have to wait in line when purchasing a couple of things. I like their deli section too, before Fresh & Easy, I used stop by often and grab some chicken dinners on my way home. The store can be a little pricey at times, but there are some weeks the deals are great and it definitely helps having a rewards card. The store is clean and staff is usually friendly. read more

New to the neighborhood, and the few times I have gone the workers have always smiled and greeted me with a cheerful attitude ! The super star has been GARY he is just soo nice and welcoming, he truly goes out of his way , so please recognize him ! :) Thank you read more

Be careful in the meat department. The big guy Mike who works back there is very rude. Me and my wife have been harassed by him on multiple occasions in and out of the store. I really hate giving one star just because of this one person. The rest of the employees here have always been extremely kind, helpful, and a joy to see every time I come into buy groceries. This guy needs to go.. Someone please do something about this rude employee. I shop here way too much to be harassed by someone who has never helped me nor does he know me. read more

Debbie in the deli department acted in racist behavior and refused to serve me. Instead she skipped me to help her own race and ran to hide in the back once she was done serving him. I have everything on video. A manager Elizabeth was called but it seemed she was afraid of her because when I asked for the name of the employee that refused to serve me (which she didn't know her own employees name) she asked the bakery employee for her it. A manger should know their employees and know the customer service they provide. It's a shame to encounter this type of behavior at my local Ralph's. read more

Thank you Carlos for helping me out to my car and unload my heavy groceries! Especially because it was late at closing time. I really appreciate healpful, friendly customer service, It's hard to find now days. More employees like Carlos please! read more

I hope someone from Corp. sees this and reaches out to me. I would love to to get a call from a DM/GM as well. I have Ralphs since I've became a mother. (Almost a decade) and there is always outstanding and sucky service. But today I was humiliated by a store manager in Downey, CA. Her name is Leticia. I was exchanging milk that i bought yesterday because I did not notice that expiration date was in two days. When I walked in I told a lady and she said it was fine. I went to grab some bacon and the other milk. The gentlemen at the cashier was just ringing it out and the security guard approached him and said it was ok that he saw me come in with the other milk. Everything was fine until Leticia approaches me. She starts attacking me and saying people on WIC are not allowed to return items. I then asked her how did she know if I was or was not on WIC. Did i have it written on my forehead? Did i have a shirt on? No I did not. And the funny thing is I'm not even on WIC. For her just to assume that was ridiculous and judgmental! She then started saying I don't care if you complain on me I hope you never come back! Just how you complained on my friend on yelp! I told her I was going to complain on her just like her friend. I give negative and positive reviews on yelp depending the customer service. I asked to remove herself from my presence and she walked away and called me a "PUTA" which means a whore. In front of my 5 year old. I then was asked by 5 year old as we where walking out the store what a Puta is and why that lady was so mean. People should not be employed by your company that are so judgmental an discriminating! I hope someone contacts me about Leticias poor managerial skills! read more

This review is for the pharmacy in this Ralphs store. The staff here are very knowledgeable, helpful, and friendly. They go out of their way to make sure the medicines you need are available for you. I pick up prescriptions there for two people, and they will check to see if any of their medicines need to be renewed by their doctors. They will call the doctor to get these drugs approved for dispensing. They also remember you, even though they have many people who fill their prescriptions there. I highly recommend this pharmacy if you're looking for a place to get your prescriptions filled. read more

I ordered a cake and sandwiches for my granddaughters birthday. Everything was perfect. Guests complimented on the sandwiches and cake. I was amazed how smooth my order was to pick up. Ready on time. The staff was great !!!!. Thank you read more

Ran in yesterday for my carnitas supplies as no time to get to Winco...prices were not bad and they had everything I needed. read more

See all

I was just shopping at inside Ralphs When there was a very rude man unknowledgeable of the rules of the store give me giving the employees nam when there was a very rude man unknowledgeable of the rules of the store giving the giving the all of the employees About a dog female that a female unknown girlfriend wife unknown girlfriend or wife had in her arms I personally felt it was unsanitary but he persisted in arguing with everyone each person involved and this happened at 2:15 PM nonstop we left store no employees deserve that they were courteous at all times and levelheaded the man was just very disruptive And insisting upon attention it was uncalled for Ralphs keep up the good work don't let anyone get you down because you have great employees that don't deserve what happened read more

Ralph's is INFAMOUS for being pricey. AND they wonder why so many of their competitors have shut down. There are just cheaper alternatives out there - but, eh, they don't seem to care. Anyway, I rarely come to this Ralph's. I like it though. It seems cleaner and more organized than the Ralph's on Lakewood Blvd. by the 5 freeway here in lovely Downey. I can get my favorite Ritter Dark hazelnut chocolate bars here. Much, much, much more expensive than at Target though. Muuuuuuuuuuch more expensive:( I like the fact Ralph's sells cheap roses. You can get a dozen here soooo much cheaper than at florists haha! IRONIC isn't it. Something cheap at Ralph's haha!!!! read more

Great service have been coming here since they closed the one in pico and I love it. Always have a great time shopping here

Yesterday was the second time the BOGO deal was for chicken breasts, legs, and thighs. I pulled 2 packs of breasts (located right underneath the BOGO sign) and when they rang me up at the register, the cashier told me it was regular price. I told her that the signs clearly state BOGO on the chicken items. She asked me if I wanted to grab a different ones, but at this point, i was upset, so I just did not buy chicken at all. I think I will just start going to the other Ralph's on Lakewood again. I never had any bait-and-switch issues over there. If i ever go back to this Ralph's, i will post a picture of how they advertise the BOGO deal. read more

Ralphs - This ruined my Christmas! They were closed in person at 130! - Grocery Near Me - Downey, California

I've been coming to this Ralph's since I've been 7 years old and in that time I've never had a bad experience at this Ralph's. The staff here is always very friendly. It's my favorite Ralph's to go to because it's convenient and close to my house. This Ralph's is also by the 5 freeway so if you ever need to grab last minute items or something quick and head on out than this is the spot to go to. If you're ever on the freeway and in traffic than this Ralph's is also very convenient. It is located in a shopping center. They always keep their store clean and stocked. I've never seen this location dirty. It does get busy as well so if you don't like standing in line then don't come on the weekends or after 6pm weekdays. This location also gets packed during the holidays and the lines get long as well. read more

Came in today due to the Starbucks being located inside. I was very happy to see that there was no line. The young girl making the drinks was a dream. She was efficient and friendly. However, her coworker Leslie could learn a few tricks from her coworker. She had a very bad attitude while at the register. I could feel her bitterness. read more

I called in to place an order for a party that is happening next day the where about to close so they didn't care about me having a party or running around - it started with me saying I need to place an order for chicken - she then asks ... "Oh ok how many pieces ? "I answer it's for a small party so I need an 80 piece and she said oooooooohhhhh nooooo we don't even take small orders" .... Sooooo why would u even ask how many ??? Hmm then goes on to tell me that her manager is the one that told her to say that due to people not picking up there orders ! It's beyond disappointing I loved their Chicken and wanted it for my event. read more

The store in general is a great store. Very clean and the staff is mostly very helpful and friendly BUT there is one cashier that is always grouchy and not pleasant no matter what day you go there. The store should really put these folks through some customer service training. She makes my experience at this store a bad experience every single time. Some people would say to not shop there if my experience is not pleasant yet unfortunately they have a few things that I am not able to find at any other store near me. Businesses have forgotten about the importance of "customer service excellence"! read more

I was just at the deli 8/5/21 and had the nicest people the lady that runs it I believe and a nice guy from the back that was helping her, the meat was great as always, I felt bad for them because I think they should have at the least one to 2 more people helping them, I don't know how the store expects them to run everything smoothly by themselves, and Ralph's is not the cheapest store, so come on Ralph's get more hands there. read more

Layout of the place seems flip flopped compared to all the other Ralphs I've been to and it seems a bit smaller. Place is clean and well kept; bakery smelled delicious, so I bought a cake.Little confusion due to the setup of the store in finding products. No store can go wrong with self-checkout, sorry that it's going put people out of work, but hey; learn to fix those machines and your back working again. read more

I like the fact that the store itself is nice and clean. But I always seem to walked out pissed off or frustrated. Not sure if it's the employees or customers... Today's experience I would blame on the cashier. Last weeks visit was the slow customer trying to self -check. Please don't use the self check out lane if you don't know what you're doing. Thank you! read more

I have always loved Ralphs! This one is really clean & the cashiers are really talkative & friendly! Great prices! read more

I've gone to this Ralph's forever and never had problem like I do now. Melanie who works in the floral department scolded me for carrying my little dog in my arms while I was just looking for flowers to bring to my mother on her birthday. I informed her that I was not grocery shopping but just picking out flowers, yet she didn't care and continued to give me attitude and said "I need to listen because I'm not in high school anymore". And when I went to purchase the flowers she snatched them from my hand! This lady doesn't even know me... I didn't want to leave my little dog locked up in the car when I could carry her. I wasn't around any food, but simply just buying flowers and I explained that to her, but she didn't care. Never coming here again. read more

Very unprofessional and prejudice from the manager to the employees don't be an African American at self check out because they are trained to only watch you regardless of having 4 checkouts only the African American will be watched I spoke to the manager he could careless it's obvious that's how they are trained I will take my dollars elsewhere I see why they only have 1 star read more

I've always enjoyed coming to this Ralph's. The staff is always helpful and nice. I like how when its 3 or more, they open up a new lane.

It's a standard Ralphs. It has a pharmacy, and it has a bunch of sections of convenience items that a grocery store would have. A diverse selection of things to pick up. Overall, it's not too far from Downey High School. For parking, there's no shade to park your car in. Open wide space for parking overall. Sauntering inside, you see a lot of the different categories within the grocery. The customer service is okay. The location is convenient for a lot of people given their circumstances. Decent prices given overall if you have the Rewards card. read more

Is the slowest and the worst Ralphs I ever been to especially the deli department the people there are so old and so slow by the time you leave you're so angry whatever you were craving is gone read more

Red box only: Always have the DVD's in stock! Very little line. Go early on Friday/Saturday night's. Wells Fargo- very nice customer service! Always helpful and fast. Opens @ 10:00am M-F read more

The only supermarkets open until 1 in the morning. Very much appreciated by us night owls. Pricing is average to high sometimes on most things but just the fact that it's the only market open so late makes it righteous. read more

I don't normally come to this Ralph's because the prices are higher than Stater Bros. but...I do love that they have deals on their 6 packs of beers. If you buy 4 you get an extra 30% off. So when there is a specific beer I am looking for and it is only available in 6 packs I usually come here. The store is always clean. They have a nice produce area as well. They have a Starbucks inside which is a double plus for me. They also have some harder to find items like certain chips, drinks and hot sauces that we like. The cashiers are always very friendly as well. I love that they have self check out for those days you are running in just for a few items. Oh and their fried chicken is amazing!! read more

Another update regarding this location. The only reason I still shop here is in general, they do carry all the necessities I need for my weekly visit. Since I´m one of those ¨early birds¨ who like to get things done early and stay clear of the crowds (especially lately in covid times), it would be nice if the aisles didn´t have every supplier in Downey stocking shelves at 8 a.m. My main concern however lately is the lack of cashier windows open. Last visit it was literally 1 cashier with no baggers apart from the self serve area. Give me a break! 20 minutes to check out isn´t ok especially when they say we should be in and out of stores with this disease rampant! One more issue, there is an employee at this location who literally acts as if he is on crack every time I go there. He talks to himself and is basically very loud. I see him stocking shelves and during my last visit he started coughing when I walked by. It sure seemed intentional, but maybe I´m being paranoid. Be careful out there people! read more

Love the neighborly feel of this Ralphs The employees treat you almost as if they've known you since childhood I think that my favorite aspect about shopping at Ralphs is that they've got manager specials like no other grocery chain. I never thought of grocery shopping as fun, but something about Ralphs gets me looking forward to it. read more

I usually love this store most of the employees are amazing . But whenever I see management being rude and degrading to it's employees it really sucks to witness it's awkward for all involved ,the customers who feel like they need to step in and the employees who often times get stuck staying quiet just to pay bills and appease toxic managers . Nancy was literally gaslighting her employees and talking to them like they were stupid ,Noe was trying his hardest to just cashier and then she snapped at him for a simple mistake and rolled her eyes at him and talked to him like he was stupid and then jumped to another cashier (Alan) and was yelling across the store saying come on seriously ?! Turn off your cashier light hurry up !... honestly it was disgusting to see someone be so rude to people who are trying there hardest to work while someone micro manages them and puts them down . Managers don't have to be rude to manage they have to be good leaders , the guys were great but honestly that lady needs to work on herself read more

This Ralph's has the BEST cashier team!! Patty, America, Debra, Ernie and especially Jessica C, who is always super sweet and helpful with everything!! I appreciate the excellent service I always get and I have been coming to this location for nearly 15 years. read more