3.5-4 stars Due to our local CVS not having any of my family member's (very necessary) medication in stock, we had to drive all the way to Downey as this was the only location nearby with the medication in-stock, let alone a 3-month supply. We had to transfer the medication to this location first and after speaking to the pharmacist to ensure that the correct medication would be prepared, we scheduled to come over the weekend. The parking lot is quite huge and one can find parking wherever your heart desires. This CVS location is pretty spacious, but we didn't shop in the store. We just went directly to the pharmacy, picked up the medication, and left. Pretty quick and painless as there was no one else waiting in line, surprising for a Saturday morning. There are no public restrooms, during COVID-19, so keep that in mind if you have to drive a bit to get here. read more

I don't know why they would call this a 24 hour pharmacy when they do not fill prescriptions 24 hours a day... I came in at 1:30am from an ER visit down the street. I was told they were out on lunch break and my prescription might not be filled till 4 AM. I remained in the parking lot until 6am and nothing. I then went home and didn't get a text till after 9 AM that my prescription was ready. By that time, I was already in excruciating pain and bleeding excessively. Whoever was working, the pharmacy was unprofessional and dismissive. I strongly do not recommend this pharmacy. If you do need a 24 hour one I suggest Monterey Park on Atlantic. They would've had my prescription ready as soon as I drove out of the ER parking lot. read more

Ran over to the CVS on my lunch break to pick up a new mascara. All the cosmetics - and I mean ALL the cosmetics - are locked up. I pushed the button for assistance and no one came. I'm tired of being inconvenienced by businesses I patronize. You have a security guard up behind the cashiers... put one in the cosmetics department instead of inconveniencing your customers. read more

I got a simple candy the same exact day pulparino to be exact and the first on I open is moldy i open another one and it was moldy every single one is moldy read more

CVS Optical - Drugstores Near Me - Downey, California

DO NOT fill your Ad prescription at this pharmacy location! Twice, they have shortchanged me by 4-6 pills a month and charge my insurance for all 60 pills. They don't even deny it or act like it's a problem on their end. This month, my prescription was sent there and when I called to check on the status, they said I had already picked it up and charged my insurance for it. Now they refuse to correct their mistake! If the Walgreens in Downey hadn't closed last month, I wouldn't have sent my prescription to this awful CVS. read more

Horrible store and decent staff pharmacy inside is dirty I mean dirty the photo station doesn't work everything out of place but only reason why I go here because they have a drive through eve that takes a minute but the inside I don't buy anything from there. I read more

This place sucks. I placed an order for a first aid kit. Went to pick it up and the salesperson said "she would have to go through 15 totes and would prefer I just cancel the order". I left and got an email saying my order was ready. I went back and waited for someone to find my order behind the desk. Finally after searching for 12 mins, they said that was their way of cancelling my order. Then I check and got charged for an item I never received! read more

I literally created this yelp account to review this place! DO NOT USE THIS PHARMACY ITS AWFUL. They somehow lost my confirmation number for my prescription TWICE and I had to redue tests because THEY WERE LATE AND MISSED THE DEADLINE. I had to call my prescriber directly, GET THE CONFIRMATION NUMBER MYSELF AND GIVE IT TO THE PHARMACIST MYSELF. WTF ISNT THAT YOUR JOB??? WTF ARE YALL DOING BACK THERE?? Also half of the store's products are locked up so there's no point in shopping here. How this store is still in business while others have closed is a mystery to me. read more

The actual WORST service. Currently on a call just to refill a prescription and STILL on hold. Going on almost 20 mins. How are they still open?! Why did I have anything sent here? read more

CVS Optical - THEY ACTUALLY SUCK. - Drugstores Near Me - Downey, California

I came in made line because I notice they only had two cashiers 3 persons ahead of me when I finally got to the front I said I needed a passport photo and the lady said go over there and wait about 5 minutes until someone else comes in to work and as she said that the other lady coming in to work said we're not doing pictures right now !!! , I can tell they were not trying to help me ! And the one that was coming in was definitely not happy to be there !!! And I'm a mother of a new born so it's hard having to leave and not get the service I need just because they don't like their job very disappointed read more

Tick-tock told me January 17 90% off Christmas sale one day only. This was the third location we went to . We ended up getting some battery operated lights for $1.99 Pack of six which was a steal. A bunch of festive socks and let's not forget fake snowballs. Spent $50 at all three stores got loads of stuff! read more

CVS Optical - Once a year 90% off Christmas sale CVS. We couldn't help it we went to three! Hehe! - Drugstores Near Me - Downey, California

Horrible! Went for passport photos and the manager told us it would be 5 mins & to wait next to the passport photo area. We waited 30mins...everyone acted like we were invisible, no customer service skills at all. The guy who did our photos took his sweet time to attend us. The manager went to lunch didn't say a word to us not even a "they'll be right with you" nothing. This place is a joke and so unorganized. How are they still in business??? They should hire new people who actually want to work and enjoy working with the public. Save your time and money, maybe try Walgreens or a local photographer. read more

They had only one product left on the shelf which was damaged. I asked them if they have any in the storage and they said no. They did not even try to check. Other CVS stores have checked. read more

Male pharmacist has zero knowledge. Zero customer skills. Cashier was not surprised. Cashier was great and we figured it out together.

This store is terrible with their online order pickups, I had to call the store to see what was going on with my order because it was taking forever, The Lady on the phone had an attitude and they told me they didn't have it. They didn't even know how to cancel my order, are you serious?! read more

This review is about the night time pharmacist Sean/Shawn or however you spell his name. I would definitely give no stars if I could. And I've already called 1800SHOPCVS to make a formal complaint for store 8867, but because I am a yelper; I had to write a review. I want to start off by saying this guy is so unprofessional on so many aspects of the spectrum. He horribly represents the company of CVS terribly and this is coming from someone who supports the company wholeheartedly as two of my immediate family members works for the company. Last night my mom had an emergency surgery last night and my doctor did us a favor by trying to expedite the process by searching for a 24 hour CVS pharmacy and placing a verbal order (verbal prescription) over the phone. While the Sean/Shawn was asking for the patients information, my doctor was retrieving it from us to give to him. (Yes I know I would be a little annoyed if the person I'm talking to was talking to someone else, however; he was getting the info to give to him) The pharmacist begins to question my doctor, "ARE YOU EVEN A DOCTOR?!" Not once, but four times during this phone call! How unprofessional!! My doctor goes on without any push back and gives the prescriptions and the pharmacist asks, "what's the sig?" I'm not sure if my doctor forgot or isn't used to hearing it referred as that way, but he was asking for the directions given for that medication. Sean/Shawn got upset that my doctor didn't understand and started saying stuff "ARE YOU EVEN A DOCTOR?! HOW ARE YOU A DOCTOR AND DONT KNOW WHAT SIG IS? HOW HAVE YOU NEVER BEEN ASKED LIKE THAT BEFORE?" VERY UNPROFESSIONAL.. Just to make it a point, it is so hard to get a doctor on the phone to do a verbal order and to get one willing to do one for his patient, you'd think the pharmacist would be a little more helpful and understanding. Once I got to the pharmacy to pick up the medication. I ended up waiting another 40 minutes when they said 20. I sat right in front of the pharmacy and waited. Watched as another patient drop off their prescription and pick it up before me. They didn't even run my prescriptions under my insurance and didn't even ask me. They just assumed I would pay the whole full price. Didn't even offer to look for a discount, but I have insurance. I was literally sitting there waiting, they could of called me over and asked me. To top it all off, I still heard the pharmacist talking horribly about my doctor and what happened during the phone call with the rest of the pharmacy staff. I honestly just can't believe the type of unprofessionalism i experiences from this pharmacist. read more

This is the worst pharmacy.. You can't reach anyone. They make tons of mistakes. They lie. Customer service is ver poor. They told me my prescriptions are back ordered, and they will call me. We kept calling and asking for two months. First they hadn't requested it. Then they received it but ran out again without letting me know despite me contacting them over and over. Been dealing with them for years but finally got fed up and now I go to Walgreens read more

Dont go to this CVS for any COVID related issues. I scheduled an appointment for a COVID test and when I got there they tell me the testing kits are expired. Very unprofessional. read more

CVS Optical - Drugstores Near Me - Downey, California

HORRIBLE! Waited more than 30 min for them to open up what was locked behind the glass. Only one person working the register. And needed to wait in line at the pharmacy and the main line again. Don't be cheap CVS and hire more people/pay them a fair wage. read more

I've come to this CVS multiple times, I think the employees are normally doing their best. Today I went though and I needed to write a review because hopefully one of them will read it and implement a new structure when the lines are long. There was a person who left being charged and I walked over to the lady at the register. She said she "couldn't" charge me because he needed to go get an item. I told her that maybe she could cancel out his order and recharge the candy and two eye drops he was going to purchase lol! She said no, so I went back in line. Someone charged me eventually a minute or two after. But she called someone after me. POINT BEING YOU COULD CANCEL HIS CHARGE. Bad customer service, and she lies. She is normally nice, but today she wasn't. And I noticed! read more

This one star is just because the store happened to be staffed. It was about four people working from what I saw without counting the security guard. Aside from ringing people up and walking over to open things for customers that were dinging for their needs. Staff was nothing above average. The review is based on your printing system. Spent 45 minutes plus trying to print something out to add the end of the day not be able to get what I need because the system was not working or uploading as fast as it should. The whole time I spent on the machine was close to 30 minutes. Nobody offered to see how they can help. They instead continued with their side conversations while they waited for customers or dings. The only answer I kept getting was once the screen populates the order we will print for you and it can take up to an hour. That's ridiculous, signs should be up if the service isn't working or takes a certain amount of time to populate. And for the lady that was assisting me, my apologies if I came off as rude or intimidating, it was never my intention, but with the situation at hand similar to this, the attitude should be more welcoming, and willing to help not just stand there and make a face at me like you do not know what is going on, there's a reason why you work here, to assist and be knowledgeable, please get better. I'm still confused as to why two employees kept looking in the finished order envelopes box when I clearly stated the job was input minutes before and the receipt also had a time stamp, very smart on their behalf. As if the machine was printing "documents" as they called them, into the box at that attempt to check in that box by multiple employees I realized the competence and decided to leave, this is just pretty much an oversized 711. read more

What ever happened to customer service? I would suggest dropping the "I don't care attitude" Specially at a pharmacy. Also I would suggest not talking about the patient in font of the customer like if they weren't there. Is just baffles me that brick-and-mortar motor stores are closing by the hand full and the employees continue to provide Terrible service. Avoid this place if you can. Downey deserves better customer service. read more

This location has been around for a long time and it's been remodeled too. Nevertheless, I always walk into this store and have trouble finding what I need. Albeit, similar items are grouped together, they have moved things around a couple of times. For example, edible items have been moved from the left side of the store to the right. This shows that I've been coming here for quite some time (but only because it's conveniently located along my route to work). Customer service at this location is hit and miss! Sometimes you are greeted with a warm smile and a simple, "Good morning." Other times, a grouchy person who didn't want to wake up early to come to work will just stare or glare at you. One of the most surprising things that I noticed was a display in which little thought was put into it. Basically, I noticed several Peanuts (Snoopy) plush toys placed on the ground. I am an avid Peanuts fan as much as I love Disney but located just behind good ol' Snoopy and friends was a large supply of beer. I do not have children but I looked at it from a different perspective. How does a parent avert their child's attention away from plush toys before they ask about the booze behind it? I posted a photo so you can see this is in all of its glory! The one thing that I will praise good ol' CVS for is their pharmacy! I tried to fill my prescription through my medical provider and it was out of stock! Therefore CVS called my pharmacist and transferred the prescription over to them and they filled it for me. Their pharmacists go above and beyond for their customers! So the store itself with its odd displays and so so customer service receives two stars from me. Their pharmacy gets five stars though because they're awesome!!! read more

CVS Optical - This seems highly inappropriate! - Drugstores Near Me - Downey, California

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Love that all staff is wearing gloves and masks. They use sanitizer in all machines and are keeping safe during covid. CVS OPTICAL is the best. All staff is friendly and helpful. All the machines they use are updated with the latest technology. Melissa the office manager is a great help when having any questions. The guy is also effective, in verifying your ins or any questions you may have. Lastly thank you to Jennifer Choi, OD for your excellent service. read more

CVS Optical - Drugstores Near Me - Downey, California

Review #360 This CVS is huge. Compare to many other CVS I've gone to, this one is good..dont get me wrong ..lots and I mean lots of items are over priced compare to their leading competitors..yes some things are o. Sale price but it's mainly things you dont need or even went there to get. The pharmacy is good..yes sometimes takes a while but that's normal ...the drive thru is good and very convenient..parking outside is ok.. the location is ok..24 hours open has been very convenient for me many times and I've gotten what I need no matter how early it how late it is. 4 stars overall.. My advice..dont bother going to the one on Firestone..its small..smelly and you can't never find what you're looking for ..then again this CVS needs a tip from Economics 101 Supply and Demand ..because they just dont catch on to what's selling and restocking on time ..I guess they need more floor people read more

CVS Optical - CVS drive thru - Drugstores Near Me - Downey, California

How do they stay in business? It took us 5 rings of customer service button to get some one to come and get a locked cream out! Wow!

Horrible service. The care clinic isn't listed on yelp or the pharmacy. But no one was eager to help me. I came late for my travel vaccine and I am at the kiosk trying to check in successfully. I ask a nurse that is there how to complete it because it's not going to the next screen and her reply was 'i don't know'. Then she asks me when my appointment was and I let her know I. And she replies 'well that's probably why' and smirks and goes back into the room. Useless. I won't be back to this location. read more

Always a ridiculous wait at the pharmacy. Hate coming here, I was only here because my husband uses this pharmacy. You couldn't pay me to send my prescriptions here. I stood in line over 10 minutes to drop off a prescription while they helped the pick up line until it died down, no one came to help drop offs until the other Line was gone. Oh top it off, they just told me one of the medicines my husband needs, they're out of stock. One other reason why I no longer bring my prescription here. FIX YOUR ISSUES. This has been the case for years! read more

All the CVS's have an extremely slow line but this place ranks the highest in the slowest line ever. Everything here is outdated. The computer are SLOW and the employees are very slow. They really need to install self check out machines here so speed up the long line. I've waited in line for 20+ mins when there were 4-5 cashiers. The pharmacy here is better than the regular check out line. It does get really long but the pharmacists are always very helpful. read more

HORRIBLE HORRIBLE PHARMACY ! They dont answer the phone and when they do they have an attitude. Do better ! Ive been on hold for over 30 mins , not even a please hold or anything. If i was able to give 0 stars i would . read more

I've been on hold for over 20:21 mins trying to see if my grandfathers medication is in stock. I don't understand why my grandmother wasn't given the option for them to transfer the prescription to another CVS. Also my visit yesterday was so painful. Long wait lines (inside) and who was the Einstein that set up the drive thru window that way. It blocks street traffic!!! These people are short staffed. Upper management needs to reevaluate the business. This place is a ticking time bomb. Mistakes will be made when people are rushed and overworked. ** I hung up and called again. Girl answers right away and quickly says to hold and doesn't let you speak. read more

CVS Optical - Drugstores Near Me - Downey, California

It's a shame you can't enter Negative Stars... You will literally DIE trying to get the Pharmacist to help you here. I've been on hold over an hour = AN HOUR trying to get someone to answer. Their hold music beyond sucks. Do yourself a favor & find another Pharmacy = these people do not care at all about their customers. Darn shame this is where my insurance sent me... Angry read more

This is the worst pharmacy ever , they never answer the phone , put you on hold for almost an hour then hang up on you . The Graveyard shirt manager never answers the phone and when he does good luck with his attitude, Guy thinks he's a brain surgeon, good luck read more

Terrible service and wait time, rude staff as well. Been coming here for the past 7 years and same service. Hopefully things get changed. I've unfortunately have been coming here for my parents prescriptions but if I had a choice I'd never come here again. The only staff member that's helpful, handles things well and knows what she does is Christine. read more

Worst pharmacy staff is so incompetent. I will never fill my rx here anymore. Yes is my neighborhood pharmacy, however I rather drive and get exceptional service. read more

CVS Optical - Drugstores Near Me - Downey, California

I waited in line at the pharmacy drive thru and after I give them my new insurance AFTER WAITING IN LINE FOR 1 hr, they tell me that it'll be another 30 min because now they have to process the god damn medication. Wow everything in society has gone crazy even the god damn pharmacies. GO TO HELL CVS read more

This place is the worst. Most of the workers are rude. The manager was yelling and being rude to his employees, They take forever, Lost my prescription, if your not feeling good and need to feel worse go there. . If I could give it a zero I would. Ps. This is the pharmacy. read more

They don't have 2 stars for nothing, they've earned it. I avoid at all cost to shop CVS and not just because they jack up all there prices, than make you think you've saved money by asking you if you have one of those joke CVS cards. The ass at the check out register must be a reject from Walmart or maybe the DMV. They have absolutely no people skills. What happened to treating customers like you actually appreciate therd business, we've hit a new low here in LA. Hope I never have to shop here again, even if it was an emergency. read more

Long lines. Only had one window open during rush hour. Lady cut and went straight to the pharmacist, he helped her right away after she complained loudly about the long line. When it was our turn, technician was very nice. Recommended to use the drive thru. We came the next day, used the drive through, took just as long for two cars. Blah. A Whole lot of running around in the background. One window open. Pharmacist disinterested, helping the loud complainer who couldn't wait her turn. read more

Why is this CVS full of employees with attitude. Came in to quickly scope out the toilet paper way in the back since I was in the area anyway. I check every once in a while during this pandemic since I hate driving to Walmart, it's too packed. Anyway, I asked the front register girl if they had any of the hard to find lysol or clorox wipes behind the counter, she looked at me like I insulted her and shook her head no. This is just one example of why I prefer the CVS on Firestone and Paramount instead of this one, but again, I was already in this area running errands. With this whole Covid-19 thing I try to run all my errands in one day maybe twice a month. Last month I did go to the CVS on Firestone and Paramount. When I asked that manager with the long black hair behind the register if she had clorox wipes left she happily told me yes and asked if I wanted 2 from the case behind her. I said thank you since I do the shopping for both my mother and mother-law, both seniors, and I share the wipes since they are hard to find. read more