Shocked at the many negative reviews, but those were related to pharmacy, inoculations and telephone responsiveness. We came in to get some prescriptions filled and it was a fine experience. Especially as we were from out of state. But, CVS is networked, so the meds our doctor ordered in SC were there on the system and we were able to get and pay for them as if we were home. And the staff was very helpful. read more

I tend to shop a bit later in the evening and love it when stores stay open late. It's less crowded too. Each time I go to CVS, I forget how much they have in their stores. It's jam packed with all the stuff you need, from makeup to food products, I went specifically for hair products but there is so much to be tempted with. You could easily buy a last minute gift or impulsive purchase besides the item you really went in to the store to buy. Look at this cute rhinestone baseball cap for $15. Come on how cute is that. They have really good buyers at CVS. And after you buy your items the self check out spits out this outrageous long receipt to lure you back with fantastic discounts. You bet I'll be back before that coupon expires. read more

CVS Pharmacy - So much shine, love it. @CVS - Drugstores Near Me - Petaluma, California

The store didn't open up on time this morning...nor did the pharmacy. People waiting, and the employees could have cared less. No acknowledgement....just a sad place on all levels. read more

I took my daughter to the doctor because she was very ill, and they recommended I come to this CVS since it closes later than other pharmacies. I was seen after hours for a respiratory viral infection, and two prescriptions were sent to the CVS on McDowell. When I arrived, only one prescription was ready. I understand it was close to closing time, but it was very important that I receive the antibiotic as the doctor wanted her to start it right away because the infection had reached her lungs. I politely asked if someone could at least check on the second prescription, and although there were still a few minutes before closing, I was told no because they were closing. The interaction felt dismissive and lacking compassion during a stressful moment. I hope future customers in urgent situations can be met with more kindness and support. read more

Pharmacy staff is awesome! I called the Washington location to have a prescription moved from Raleys to CVS. Then I made the mistake of trying to pick it up at the McDowell location! The pharmacist and staff didn't miss a beat and they just transferred it and filled it and I had it in 15 minutes. I've also been here for printing and just to grab a couple of quick items. Not sure what all the terrible reviews are about, but I'm sure it's just people being petty and hating on folks. The staff here is really wonderful and I will definitely come back from all my prescriptions! read more

I've honestly never had a positive CVS experience (at any location) until today. Suzanne in the pharmacy was so quick and efficient in calling me back and filling the flu meds I needed. She had them ready literally within 5 mins of opening on a Sunday. Very much appreciate her speed and kindness. read more

I bought a wrong type of light bulb by mistake for my lamp. I went back to return it the next day. The lady said that the barcode on the package wasn't scanning so it couldn't be returned. I asked if she could check the receipt to return it. She just refused to do anything and kept saying can't return can't return loudly. read more

Disgusting store. WTH happened? Instead of hiring humans they've locked up their merchandise in these plastic cases that you have to get staff to open, but there's no staff to do it. I shopped here for decades, but I won't be going back. It's clear how they feel about their customers. They could care less. read more

I have never had worse service from a pharmacy, and I am 68. While Suzanne does her best as a pharmacist, Will Diaz is not good with customer service. He is not good at knowing where to look up prescriptions, so I am not sure why he still works there. They have high staff turnover over, and can mess up even the most basic order. It was a year of monthly problems in getting one med filled each month. They demanded unnecessary prior authorization on meds that Medicare kept saying need no PA. One month, they shorted my pill amount without advising me in a change. The Manager, Gary actually lied to me when he said it was a change with my insurance and I should talk with them. He was rude, uninformed, and untruthful...and he manages that pharmacy. Crap rolls downhill at CVS, which is detested by everyone who lives in Petaluma. Go to Safeway if you want good service but never never never go to this store for medications. read more

Who's gonna review a pharmacy unless they've got an ax to grind? Apparently just me to counter the other folks. I switched from another pharmacy where I would wait long periods for someone to help me even if I was first in line and where they'd say the prescriptions were ready to this pharmacy. Here is how this pharmacy is better than my previous pharmacy. 1. I can order refills and see when they are ready for pickup on the cvs.com website. 2. When I come to pick them up, there is always at least one cashier working the pickup area. 3. I never show up to pick up prescriptions only to find out that they actually aren't ready. 4. If something needs to be faxed to a doctor, they don't take 3 plus days to do it like my old pharmacy did. Don't have any other criteria for a pharmacy. read more

Vicky in the beauty dept. is the main reason I shop at CVS. Vicky knows her products and is willing to take the time to share with me her expertise. She finds the best products for my skin type and budget. Hands down, CVS is lucky to have such a great employee. Troy is also a great employee. He is extremely polite and very efficient. CVS is lucky to have such professionals. read more

Not a great pharmacy. I was trying to get my flu and COVID shot, but they were having issues trying to look up my insurance. One lady there 'found' my account before telling me I wasn't covered. I asked her to try a different number that that primary account holder had given me and she refused to even try the number, instead she just kept repeating she 'found' my account and that I was not covered. (it was probably an old account from a different insurance before we got our current insurance.) I asked her to just try the different number I had and she just refused to take the extra minute it would have taken to type in the numbers to check. So I called a different CVS Pharmacy (The one in Target on Kenilworth Dr) and had them check and it turned out it was the correct number and I was fully covered. If I had been getting something for almost no money I wouldn't be complaining, but right now the COVID vaccine is $190 and flu $60, so it was really important that I be able to use my insurance and yet that lady couldn't be bothered to to even check, even when I repeatedly asked her to. AVOID THIS PHARMACY IF YOU CAN! The one in Target on Kenilworth Dr is only a few blocks away from this one and the people there seem more willing to help. read more

Rick was very personable and accommodating with a hello, welcome in, can I support you with finding anything?. I noticed he welcomed each person in offering support, too. Excellent service. Thank you! read more

Don't ever go to this pharmacy. They are awful. Pharmacists are rude and staff isn't any better.

Check out person was mad that I didn't want to self check out. He chomps his gum in my face. He didn't offer me a bag. I had to ask. He didn't thank me. Just a rude experience read more

If I could give negative stars I would . Every time we have had the misfortune to call in a prescription here it goes wrong and not only that the woman (always the same one) becomes instantly hysterical and combative and yells then hangs up the phone. I'm not kidding , I could not make this up . It has now happened both to myself and my husband more than once, in all of that order . This time she took it to another level and actually told my husband a direct lie and said it had been sent to a different pharmacy and he went over there only to be told it wasn't . So now my 4 year old son is two days without his mediicine. Outrageous , simply inexcusable and dangerous behavior. This woman needs to be reported to the board , which I intend on doing. read more

I've stopped going to cvs because I feel the workers are stressed with work load are understaffed and not getting paid enough. The shelves are unorganized and not stocked, the layout is messy. CVS's quality has lowered drastically through the years. Today I had to go to cvs as my last resort, and while checking out the lady was so rude ripping the items I was scanning out of my hand, to "help me". I get it she's probably tired and burnt out. But I myself have worked in the food industry and retail and I've never snapped at a costumer. It's all about self control and patience. But clearly that can't be obtained when they're understaffed and underpaid. read more

Rudest pharmacy in Petaluma. Closed the pharmacy window in my face without warning me in the line that they were closing in the middle of the day. read more

Highly disorganized pharmacy. Approximate time for medication pick up is provided by them, however upon pick up, medications are still not ready! Inept pharmacy staff! read more

Cosmetic Department ONLY: My collection at home had gotten damaged so I needed the basics and other options. Vicky had asked me if I needed help and I was pleasantly surprised by this "old style cosmetic clerk". She knows her merchandise, the discount options, and she took the time to help me find just what I needed. I haven't had this kind of service since I shopped the high end cosmetics counters at Macy's a lifetime ago. Five stars and then some. Thanks Vicky! read more

Wow, how is this pharmacy still operating? Long waits, inefficient staff, terrible customer service. Was informed I'd get a text message when the prescription was ready, never did. Had to call and be put on hold to check on the prescription status. I had to stand in line and even when it was my turn, I was simply ignored and did not receive any assistance since the few people who worked there were busy doing other things. So strange... I've never seen such a poorly run pharmacy! read more

All the staff were very pleasant. Especially at the pharmacy. I would've appreciated being told I'd have to wait 30 minutes for a flu shot. I didn't have the time to wait. Under staffed is an understatement. But it's not the staff's fault so let's not take it out on them. Next time I will ask for a heads up on wait time, then decide if I'll stay or not. I've always had such good experiences at cvs across the nation. Not sure what's up with this one. Sad because the staff clearly are motivated to work imo. read more

I've been to this CVS location two times for photo printing services and the staff were very inexperienced with the photo printing equipment and processes. This second time, I needed a passport photo with foreign sizing, which the Kodak machines do give options for (a plus). However, the staff made me a little nervous because they seemed bothered by my simple questions, like I was either asking for too much or they straight up told me they didn't know. One older staff member seemed annoyed by having to help me. I found more help on CVS's website for passport photos than they could help me with or bother to know themselves. My guess is that they aren't trained well or very short staffed. read more

I went in. CVS to have a poster made today. Although the printer didn't want to cooperate, I have to thank Rick so much for his perseverance and patience. He was great and I really appreciated his efforts. CVS should be grateful to have such an employee. Thanks again Rick! read more

Horrible, I was on hold for 30 minutes for my child's medication, then then picked up the phone and immediately hung up. Horrible service.

If I could give "0" stars I would! I Drove from Novato with my daughter who is leaving for college. She needed her annual flu vaccine. Both she and I had scheduled our flu vaccine online. A pleasant women behind the counter asked what she could help us with and I told her our names and reason for visit. The pharmacist from across the room had been glaring at us and shouted angrily, "you are going to have to wait! Go sit down!" She was visibly angry. No "hello" no "good morning" just shouting at us. Both my daughter and I went and sat down, opened our phones and searched Walgreens for a flu shot and found one for the same day. I'm a nurse, a very seasoned nurse, and I have never spoke to a patient like we were spoken too. Her tone and body language was so hostile and there was no way I trusted her to treat both my daughter and I. The pharmacist name is Ozzie(don't know correct spelling). I told her we were leaving and to not draw up the vaccines which she clearly had not started. She then started yelling again and asked why. I told her we were going to Walgreens and she became more angry shouting why. I stated, "because of the way you are speaking to me right now." The clerk at the front of CVS on our way out admitted the pharmacist received a lot of complaints. I will never go to this pharmacy again. We are patrons of CVS on Novato Blvd and are very happy with our service but they didn't have flu vaccine appointments. read more

3/22/19 Disgraceful telephone wait time - finally gave up after 15 minutes. read more

This place has to get more help in their store!! I waited on the phone on hold for over 30 minutes the other day!!! I know the people that work their and they work so hard! Bad customer service! read more

My husband and I are switching to a new pharmacy after both of us had terrible experiences on separate occasions at this pharmacy.   There was a sting of incompetence, such as me calling in twice with the correct fax number for my doctor, and them still not updating their system, as well as outright lying to the CVS supervisor when I asked to talk with a supervisor about what was happening. I was lied to by the Lead Tech who said they are not allowed to fax my doctor a preauthorization (after eight days of telling me that they had already sent the preauthorization to my doctor).  Of course, this was not the truth, as it is standard procedure for the pharmacy to fax the doctor's office the preauthorization information and they had done it for my husband the month before for the same meditation. In my case, it took me calling every day for eight days and finally going down in person to get the situation fixed, including giving them the correct fax number for a third time.  When I asked to speak to the supervisor, Bill came over and did not acknowledge me, but only talked with the Lead Tech.  I had to interrupt and say "I am the one that asked to speak with you, I would appreciate if you would come over here and hear what I have to say."  I was called rude!!  Unbelievable. Needless to say, after 25 years we will no longer be shopping for our toiletries at this store and we have moved our prescriptions to another pharmacy.  If I could give negative stars, I would! read more

Of late the store seems disorganized. It's been at least 3 weeks that I know of that they have not had air conditioning in this store. They have several portable cool air units scattered throughout the store but there are still areas where it is extremely warm to hot in there. Can't understand why a multi-million dollar company can't get there A/C fixed. Again, it's been at least 3 weeks, possibly longer. read more

CVS Pharmacy - One of several portable air units throughout CVS on N. McDowell Blvd. due to A/C unit being out of commission. - Drugstores Near Me - Petaluma, California

So as I continue to say I'm here on a Friday night to CVS is supposed to be open until midnight lights are on but nobody's in front door is completely locked and I don't get how they expect to do business where they can't even keep track of their own hours and know when they're supposed to be open and closed because as you can see by my photo they're supposed to be open until midnight it is only 1042 at night on a Friday and they're closed the lights are on but the store is closed so it's clear to me that nobody knows how to do their job or do it well do you wanna blame things on Covid I would blame it on incompetence and incompetent workers because those are the ones that are running this store read more

CVS Pharmacy - I'm in front of the CVS on a Friday night it says that it's open until midnight but it's not open - Drugstores Near Me - Petaluma, California

Warning. Their public bathroom has no running water and no hand soap. Employees and customers are contaminating the store.

Not sure what h append 521 pm only one person helping... 5 stars for the brunette doing best she can.. but sorry cvs.. everyone standing in line I'm sure they all got off to work and they don't want to be here... Thus is too much .others Truley upset.. read more

This CVS never answers their phone. The service is the worst I've ever experienced from any pharmacy in my whole life!! They don't even deserve one star. read more

I understand that under-staffing is a problem here, but leaving someone on hold for a literal hour is mind boggling. Called the pharmacy to have a prescription returned to stock and was on hold for half an hour. Called the front store on a second line to find out if the pharmacy staff had all gone to lunch at the same time and found out that no, they were back there, they were just not answering the phones. read more

Idiots working here. Here is our conversation: Me: Hello can you provide an MSDS on Just the Basics Laundry Detergent? CVS: Yes hold on let me find out. CVS: Is this the laundry detergent? Me: Yes... CVS: Hold on CVS: Yes we have it here. Me: I am asking for an MSDS--Material Safety Data Sheet on the product. CVS: Oh hold on CVS: No sorry we're all out of that brand of laundry sheets. Me: You're not understanding. I am asking for an MSDS. Material Safety Data Sheet. It tells you what to do in case you get the chemical in your eyes etc. We're a business and I need to have this on file. CVS: Hold On CVS: Is this like a letter or something? Me: Nevermind you obviously dont have what I'm looking for. I just wont purchase the product again. CVS: BYE! read more

Get them some more help! No one ever picks up the phone. I've spent an hour over 3 days trying to get through. Hate that I'm forced to go in. read more

I needed change for the water machine in front of CVS, I politely asked for 10 quarters and five dimes. I was surprised to hear the cashier say I can't give out change on Sundays. I was shocked and asked if I could speak to a manager, after all I was using the coins on their machine. The clear had to call the manager twice, after a while she gets a phone call. it was from the manager, he also NO. I guess CVS has no interest in customer service. Obviously the manager has no interest in the customer. There is a simple solution, just make sure the store has enough change from the bank. I will no go to other stores, I'm done with CVS read more

This review is for the pharmacy only - I always find the store employees quite pleasant. I needed antibiotics for a bad infection, which my doctor sent over electronically. After waiting some time I checked online to see if my prescription was in process - I saw nothing, so I decided to give them a jingle. 31. Minutes. On. Hold. And still no answer. I had to go to work so I sent my boyfriend to pick up the medicine. A very unpleasant woman told him she could not give it to him as it was "on a hold." This woman was clearly confused and looking at my migraine medicine even though my boyfriend had clearly explained what he was there for. I sent him a picture of the confirmation from my doctor, and she told him, "Well that doesn't mean it's here." I didn't realize prescriptions got lost in cyberspace. I called them myself, again, and much to my surprise I got an answer. I explained that they were looking at the wrong medicine, and I needed my antibiotic. Very quickly she advised me she saw the antibiotic and would fill it in just a few minutes. I'm very confused at how the employee helping my boyfriend said she couldn't find it, and even worse, was rude about it. I understand that they are short staffed, however that is never an excuse for compromising on customer service. I work in an establishment that is understaffed and we still manage to deliver quality care. This behavior needs to be addressed as it is sickening and unacceptable. I will be switching pharmacies immediately. read more

This is the WORST pharmacy! There is only 2 people at the counter, one for photos, the other a cashier who doesn't want to do sales help! This is one of the pharmacy's that should be closed! No staff to help, close it! I am not doing business with CVS ever again! read more