Pharmacy doesn't answer their phone...even when a doctor is calling and needs to speak to the…read morepharmacist about a prescription being sent.

Terrible service. It's been this way for many years & continues to go downhill. Pharmacy has been…read moreunderstaffed, which I understand but after many years with no change it's seemingly by choice. Was on hold for 25 minutes waiting with "one call ahead of me" - I hung up. I called back 10 minutes later & say on hold for another 22 minutes before I hung up AGAIN. Wasted almost an hour for nothing. Unfortunately my Dr. sent a RX here, I've had the same exact insurance for 10 years BUT they texted saying we have no insurance info on file. I called TO PROVIDE WHAT THEY SHOULD HAVE ON FILE ALREADY. THEY CLEARLY IVNORE THE PHONE PURPOSELY. No exaggerations .... Refer to picture of the second phone call time on hold the whole time (with ONE caller ahead of me? BULLSHIT!) Option B was go in to the store & waste an hour waiting in line cuz they are always extremely slow & careless that they're being busy. They had a BUCKET catching water ON A SHELF IN THE ISLE due to the leaking roof (that bucket stayed for over 1.5 years) that should be a sign that the place is a dump. Go out of your way to take your business elsewhere if possible. The other reviews all speak the same words & poor rating that I'm giving. It should be no surprise. Bring back private owned pharmacies. The service was actually genuine. These chains don't give a damn about us customers. A complete waste of time here. Spend your money elsewhere. If we stop going they will close

(2 stars only because Joyce tried)…read more My experience at CVS Pharmacy - 264 E Main St felt less like healthcare and more like interrupting a middle school sleepover that somehow has access to prescriptions. The main issues during my visits and calls involved Maria and Mina. Calling the pharmacy is an adventure. Instead of someone who knows... pharmacy things... you get background laughing, yelling, side conversations, and the vibe that you just dialed into someone's group chat. Patient notes? Apparently optional. Understanding what medical device or medication you're calling about? A fun surprise for everyone involved. Trying to explain what you need is met with Maria telling you, "You need a prescription for THAT," which would be helpful if the person saying it had even the faintest idea what "that" is. In person isn't better. Scanning a QR code? Too much effort if it requires stepping out from the window because it's cold. I'm sorry -- I'm the sick one. This is a pharmacy. Not a weather-dependent pop-up kiosk. Updating insurance information somehow becomes a group project no one wants to do. Mina was involved here, and the same pattern followed -- confusion, resistance, and an attitude that basic pharmacy tasks are an inconvenience. Communication is chaotic, professionalism is on vacation, and getting straight answers feels like asking toddlers to run a hospital. Joyce (front end/assistant manager?) was the only person who made a visible attempt to help, which is the sole reason this review is not one star. Healthcare is already stressful. Patients don't need to fight for basic competence, accurate information, or to be spoken to like human beings. If you enjoy guessing games, background noise, and staff who seem personally offended by having to do pharmacy work, this is your spot. If you actually need medical help? Buckle up.

I rarely if ever leave a bad review. If it's not a good review I say nothing .. But yesterday's…read moreexperience was so upsetting I feel I have to speak up . This CVS location in particular is very chaotic and unorganized. I seldom go there which is unfortunate because it is literally 5 minutes from home and opened 24 hours .. I just don't feel like putting up with the shenanigans!! I have a dog that has been recovering from an injury for about 3 weeks now .. Pet owners know it is just like having a sick child and just as concerning . I was given a prescription from the Vet a couple of weeks ago .. I walked in to the pharmacy no questions ZERO ISSUES The same Vet gave me a refill on our follow up visit . I went through the drive through yesterday to drop off the paper RX the exact same Rx in the exact same format as I filled the last time The tech at the window brought it to the pharmacist ( a different person this time ) The pharmacy tech consulted the pharmacist and informed me it wasn't on the right paper .. I was informed I would have to come inside and speak to the pharmacist who flat out told me the RX was invalid I explained I filled the exact same Rx a couple of weeks ago I asked If she would check the system SHE WOULD NOT .. There was no offer of help no suggestion .. NOTHING not even an Im sorry .. Just a clear insinuation that I was somehow about to misuse my pet's prescription because anyone could just copy this and try to fill it !! I was embarrassed in front of a line full of customers!! Pharmacists take too much liberty to make and change rules .. If one pharmacist filled it the other should have .. Or maybe the one who filled it was in error Either way the rules should be across the board . If the pharmacist that filled the first Rx was wrong then fine explain that to me . The worst part was if the pharmacist on duty took a minute to look up my file she would have seen that I had a refill that was my error as well I hadn't checked first all this could have been avoided if I had I will also mention that that particular Rx is NOT a controlled substance at this time ..I ordered a refill from my CVS phone App the refill on file was also kicked back as it needed further information from my vet On the upside I will say my favorite thing about this CVS is the young lady with the dark curly hair that runs the front store register ... I believe her name is Kayla she is an absolute doll always sweet and ready to help and Alex the pharmacy tech who is always so pleasant and helpful I want to make sure these two ROCKSTARS get the proper credit for their excellent customer service .. Thanks for allowing me to vent

Great staff here. See I work at Dunkin' Donuts and we have…read moresome pharmacy staff that always order online like Hanna and the cool guy who goes back to school and the other worker who is short he's always so kind when he comes in for donuts and refresher but Hanna and the kid who can't wait to go to school again get sausage egg and cheese I always make they're food because when they gotta check them bottle they need the energy. I always thought the ladies at front were so kind too I remember this lady gave me a quarter because I was short 20 cents on a massager . She's so nice !!

This CVS pharmacy has been a hot mess for months now, what I imagine it must have been like lining…read moreup for toilet paper in Soviet Russia. They send texts that medications are ready for pick-up when they aren't ready and in fact out of stock.They are out of most medications my family needs, though they are available at other pharmacies. They no longer answer their phones so I can't call to find out if prescriptions have been filled. I've been on hold for 45 minutes and give up. When I go in person, they suggest I transfer the script to another pharmacy (like Walgreens down the street) but their pharmacist needs to call CVS and they can't get them to answer either. The pharmacy team is trying hard but they are severely understaffed. This is pure craziness and insurance requires us to use CVS. Someone at CVS needs to get this fixed!

Reasonable prices and products I want, plus a convenient location, bring me to this store. Many…read morethanks to Emily for helping me purchase diabetes care supplies when a brand I previously bought was discontinued there. She helped me find an alternative.

They were FABULOUS! When my neurologist added a new med to…read morethe mix that she uses to control my epilepsy, this staff was concerned that I didn't have a lapse in receiving my shipment after the trial starter pack from my doctor, so he rush-shipped it to me. I cried at the kindness. A big THANK YOU to Jim!

From the owner: Retail Pharmacy, Specialty Pharmacy, Customer Service, Patient Wellness, Infectious Disease,…read moreMultiple Sclerosis, Crohns Disease, Rheumatology, Dermatology, Immunology, Oncology, Transplant, Orphan Drugs,

This review is only for the pharmacy…read more I was deeply disappointed by my experience at this CVS pharmacy. I entered the store with my toddler and observed the line forming in aisle 13 for the pharmacy, where another parent and child were already waiting. I made sure to walk my son around to stand behind them in an orderly and respectful way. When it was almost our turn, the pharmacy tech looked at me and told me that the line was actually in aisle 12, despite the fact that the two customers ahead of me had not been corrected and there were no signs indicating where the line should be. It felt as though I was being singled out. I complied and moved, but the interaction left me feeling uncomfortable and disrespected. Situations like this can easily come across as biased or discriminatory, and CVS should take steps to ensure all customers are treated equally and consistently. This experience made me question whether I was treated differently because of how I look, and that should never happen in a place of business. Needless to say, regardless of its convenience, we will never step foot in this CVS pharmacy again.

clearly nobody code checking anything, half the food in this store expired months ago.read more

Oh my goodness ! It's the round bullseye of the Target !…read more While on vacation and in town for a convention we had to forget something. My goodness, let's find a Target . They have what we need. The phone cords don't work! Where is the brush ? No one knows? Let's use yelp, the Target is so many miles away and in the middle of the forest ! Yay new adventures await thee . What are we looking for as we walk in the door ? This Target is uniquely uniformed like those on the west coast . That makes it easy . Let's continue. The clothing in the women's department is different than what I'm used to. They actually sell trench coats here for ladies. The clothing line for this market is particularly great . Back to what we came in for. The electronics department is not what one would expect. It sort of small, but that's just the area perhaps. We were able to find the cords and cables that we needed. Every thing these days has to be connected and plugged in to enjoy life. After a couple laps around the store we found a "brush" finally we were on the way . The check out is not all automated here, it's an "actual" human that checks an individual out. What a concept, no robots yet here . The staff was warm and welcoming too . Everyone waved and it was genuine . They have a Starbucks inside the store for adventures in caffeine. Now it is time for us to get the day started as Target has fulfilled all our needs . Until the next time we meet.

Just wanted to share my experience with the chashier at my checkout lane today. The cashier was an…read moreolder woman and very sweet, she seemed to know the person checking out in front of me and made simple sweet small talk and remembered details about that customer from a prior experience(as someone who manages in customer service, I appreciate that). As I was checking out, she made the same genuine small talk, like she was trying to connect with each person she interacts with...then she stopped my transaction to acknowledge 3 children that had run up to her to say "hi", she greeted them and gave them some stickers. That honestly made my day, that woman is an absolute all star and you are very lucky to have her (I wish I got her name so she could get the proper recognition).