Absolutely abysmal customer service. Asked to get a pair of headphones that was behind the huge lock and asked if they could unlock the case and get me the headphones and the person working there told me "no" and gave me an attitude. Went to buy a few wireless service cards(I usually buy 6 or so at a time and never had a problem) and I had a few store employees followed me to the self checkout and watched me scan these items and then forcibly stopped my transaction and came up with a lie to stop me from buying the service cards by claiming "It's against store policy to buy more than two". I had to go to the other Walmart down on Tobias Boland Way about 40 minutes away because of rude, incompetent staff. I guess this location doesn't want your money or something. read more

The employees are constantly in the way and just look at you and expect you to move. Half the store is covered in things waiting to be unloaded from pallets. read more

This place is going to he'll along with they're parking lot!! Filthy place rude employees!! They don't give a damn!! Especially the cashier Mgr I dealt with today. Last week I used a manufacturer coupon and got item for free! Well went in today with another exact coupon but the cashier Mgr wouldn't allow me to use it! JERK WAS RUDE AS HELL!! TODAYS DATE 11/21/2004 somebody reprimand him!! Terrible walmart just a shame!! read more

The customer service representatives are the rudest people I've ever met. You can't ask a single question without getting interrupted. Most recently, I had one of their workers stand over my shoulder the minute I got to the self checkout. Ignoring the 5 other people that also came in after me, but I guess it was because they were all white and I wasn't. One of the other white customers saw this happening and stared the worker down until she moved away from behind me. Thank you to that kind woman. All in all, this Walmart is awful. read more

Clean. Small Wally World but it's always stocked . Worth the drive across the city to go here.

Awesome place, great prices, NOT STOCKED AT ALL!!! Nice, small walmart, just they don't have a lot of things in stock! Have to be there at the right time read more

Yeah, so, I'm not a huge fan of Walmarts in general, but, you know, if I feel the need to review a Walmart, I think it's only fair to review it in comparison of other Walmarts (or mayeb Target or K-Mart). This place in terrible. Spending a lot of time in WeBo has led me to need some things quickly with Walmart being the only option. And, several times, I've run in to the Walmart for an item they've actually run out of: -Saline Solution -Bayer -Flour Tortillas -Ice Cream Just a few of the things they stock but were out of at different times when I went for them. I now shop at or near my house before heading over to visit Mr. Champion. read more

Total idiot lady at the customer service counter. Claims that "if the item doesn't match the picture on the coupon then it won't scan." Maybe if you read the text next to it saying "including stevia".this is coming from a person who just schooled a cashier in the same store 5 minutes earlier about the picture on the the coupon not always representing the discounted item exactly. Then that same cashier gave me the discount and the coupon scanned. Also, the customer service lady remarked"ive been working here for Eighteen years. I think i know how coupons work." Yeah, lady. Not everything remains the same after 18 years. Watch-or better yet, READ the news. Maybe you can learn a little sumthin' sumthin. read more

Not a big fan of this store. I only visit here as a way to kill time while my wife gets her nails done down the street. Hate the entrance...people can not enter and exit at the same time. Though they recently redid and expanded the food section, the rest of the store look like a dump. Always looks half empty and dirty. read more

I needed a code reader for my car. The item was under $20 dollars, yet was locked up by a magnet. I found an associate and politely asked for it to be opened. She said she'd find someone, but I waited for 20 minutes before I had to find another worker because nobody came to open it. I eventually found someone else who went to get one, but I still had to wait another 10+ minutes before getting it unlocked. I then had to go to the back to check out. The computer wasn working so I had to go to customer service and wait there in line for another 20 minutes just for them to tell me after a lot of beating around the bush that it was a problem between the manufacturer and Walmart and they weren't even able to sell me the item. I waited for over an hour just to be told I couldn't buy my item. On top of that, the customer service rep was not nice back to me, despite the fact that I continued to be kind, respectful, and understanding. This Walmart sucks I would strongly tell anyone to never give this place their money. read more

Illegal claw machine: The West boylston walmart only had one claw machine and that one was beond rigged usually the machine would be strong and let you get the prize once every 4 tries or so i tried over 8 times and the claw was still very loose and not picking up a tiny ball plush. This surprisingly is illegal to do! Because you cant collect money and give out no prize what so ever so I would like to advise the owner of this machine to give this machine better odds of winning or else this machine could get shut down and taken out the store, so please make the claw stronger and have a better payout rate. read more

This Walmart does not have the supermarket area, and always seems to be short on some fruits and vegetables I am interested in. The service can be pretty slow too, just have to find the right line. But the cashiers are nice, and you can get good deals here. I keep coming back, and will continue to. read more

Every employee here smells like weed. It's a mess here. Employees have no idea what they're doing. Thankfully one person I asked where the pickup location was could help. Although, he WREAKED of weed too. read more

Small for a Walmart, this store is easy to navigate and has the basics. While there are some frozen and refrigerated foods, there are no fresh produce or meats. Clean for an old building. read more

I have never seen this store as dirty. The dressing rooms are messy but not dirty. The cashiers are always nice. The isles are wide read more

I went today and did a big birthday run. The smallest item got put in a separate bag which was a pack of baby alive diaper refill. Why it did not make it to the big bags of toys I dont know. When you shop here make sure you check to see if you got all your bags. I did call knowing it went with the next person. Other than that the store is clean and the checkout lines go quick. read more

Disgusted. An 85 year old woman went shopping here yesterday and was unable to find her receipt (she had larger items not in bags) when on her way out. She searched for her receipt because Walmart policy requires a receipt be shown for items not in a bag, she began shaking and crying she asked the guy at the door to check with the cashier to confirm that she paid and he refused. The manager of the store (blonde lady) also refused to let her leave with her items. She left them there and told them to donate them as she walked out crying. DISGUSTING behavior treating our elderly population this way. read more

Wireless associate very helpful! Helped me resurrect a broken phone. Otherwise it's your standard Walmart

Apparently, this is the smallest wal-mart in America. Apparently, it is trashy and full of trashy people. I hate Wal-mart as a standard. Every Day Low Prices. Try everday high slavery world-wide. Not to mention in the store it's self. But why lie, I shop here anyways. I get DVDs, and just some random stuff when it's needed. As for this Wal-Mart it's self, it's dirty, trashy, and definitely needs to be renovated. read more

Yeah.....this isn't the best Wal-Mart in the world. Very small, disorganized and the staff aren't the brightest bulbs in the box. If they are out of something, don't bother asking an employee to find it because apparently their warehouse is a black hole. I feel like I am held prisoner with this one because its so close. I really hope they renovate this place and maybe shake things up staffing wise because this place could actually be a decent location. Praying to the Wal-Mart gods that they clean this place up a bit and make it a somewhat pleasurable experience shopping here. read more

This Wal-Mart is smaller than most. The products are fine, the store is neat. My biggest fault is the lack of English-speaking employees. In particular there is a clerk at the pharmacy (not a pharmacist) whose English is very bad. His problem is that he acts annoyed because I don't speak Spanish. I resent behavior like that anywhere. As you walk through the store you cannot help but hear conversations between the employees in Spanish. This is America. I don't like to feel like a foreigner in my country. They should speak English or keep quiet. read more

They have the rudest, most unprofessional employees at West Boylston, MA Walmart. I went there to pick up a money transfer from my daughter, who sends me money to hold for her. The customer service woman, Karen, was very rude and short tempered with me. She refused to process the transaction and give me the money. I asked why and she said because you can't pay a debt with a money transfer. I replied that it was not a debt and she rudely yelled "it's a debt. I told you they don't allow debts to be paid." I told her she needed re-training because this was the 3rd time I've received transfers from MY DAUGHTER at Walmart and I have never had a problem. I told her to get the manager. The manager, Mike, came over and Karen outright lied and told the manager I said it was a debt. I told him that was NOT true. It was money my daughter was sending for me to hold and his employee was lying! He said, "Well, there's nothing I can do. It's already been denied." There was no reason for this womans Very rude and hostile demeanor towards me. She needs to be fired as does her manager. I then went to another Walmart and the woman was very nice and gave me the money from the transfer. It's obvious now that Karen was just being mean and nasty and she and her manager lied to me by stating the transaction was denied and I could not get the money. read more

They will not honor prices on their website. I went in their yesterday, and they pulled a BAIT AND SWITCH. They had a Hero Session listen on their website at $49. I still have the screen shot. I went in and the employees I talked to said they wouldn't honor it, and that the real price was 148(they said this while looking at their own website listing I had pulled up on my phone. They would not order one at their own price nor even scan their inventory to find the one listed on their LOCATIONS WEBPAGE! This is low behavior.... read more

i have never seen a more disinterested or bored looking group of employees than I do at Wal-Mart in WB. They are not only unfriendly but try getting one of them to answer a question, assist in locating an item, or my all time favorite the cashier who answered her cell phone while ringing up my order. They seem to do as little as possible in assisting you but I'm amazed how they walk through the aisles texting or pretending that they don't hear you when you ask a question. Many items are unmarked, out of place and at times the store seems totally disorganized. I find the people who work in the video department especially rude and somewhat arrogant thinking that since they work with TV's they are more important than the customers and maybe it's a lack of training but to me I find it offensive and insulting when you ask a question their quick to tell you where to find something but will never show you or even listen to what you're saying. They tell but don't ask, I would think it should be the other way around so now I do my best to avoid asking anyone in this store for any help since from the bored look on their face their time is more valuable than yours you know the customer. read more

My son and I just checked out at a register with a cashier named Andrew.He did not say Hello ,Goodbye,or anything in between.Total silence.What customer service!The misery of this place is indescribable. read more

Look I work here. Yes the store is small. And yes some people DO have an Attitude problem. I try to be the best I can there .Im Super friendly and go the extra mile for you! So please give us a try again. I maybe a grunt but ill try to make your Shopping experience better. read more

i set out to the west. boylston wallmart, on a mission,to buy my first digital camera,and a few odds and ends,i go there at least once a month,i get my dogs medicine from the pharmacy there,hit the $5.00 dvd bins,and so on,i have never had a bad experiance there,it had always served it's purpose,on this day, i went to the electronics department and asked the clerk behind the counter to help me,as the cameras were a few isles away,she told me she was not allowed to leave the electronics department unattended(which made sense),she wasn't rude or anything like that,she just didn't offer any help,such as paging someone to assist me,the one huge complaint i have had with wallmart ,is all of it's staff is concentrated on the registers,with barely no one on the floors to assist you,(i believe the philosophy behind this is to cut down on the overhead and pass on the savings to the customers,but it dosn't always work out that way) ,in the end i could not find anyone to help me,so i put back the forty odd dollars worth of other merchandise i had gathered,and left,without the camera...,and went to target, in lincoln plaza,in worcester,where there is an abundance of help,you can barely go more than four or five isles without seeing someone that works there,again i went to the electronics department,where the clerk again told me she was not allowed to leave her station unattended,EXCEPT,she picked up her walkie talkie and asked for help,which arrived rather quickly,i was escorted to the camera isle where the person was able to assist me in picking out a camera and memory card,at the end of the day, i left having spent close to $200.00,and vowing to designate target as my new consumer destination. read more