This pharmacy needs to be investigated by the state & whomever handles the pharmacy aspect. How…read moredoes a pharmacy: 1. Acknowledge your script on Saturday for pick Monday morning...then 2. Monday morning, 45mins before my pickup, you report there's a delay because it's out of stock...then 3. Never give an estimate on how long or an update on it 4. Thursday I check the app or online for a status...only to find out that it was CANCELED! I call the "local #" only to get connected to someone who is working remotely from somewhere & I ask questions. He says he can put it right in & have it ready for Saturday pickup (by the way, that would be 1wk since I requested it). I asked why it was canceled in the 1st place? He checks & tells me it was an insurance issue. I asked why I wasn't notified instead of someone just cancelling my script? He couldn't answer (of course, like always, it's the nobody who does all this stuff with your scripts!)...then 5. I get transferred to the REAL local store # & speak to a woman with an attitude. I tell her the whole thing over again. Of course, she doesn't know who canceled & why I wasn't notified. I gave her the insurance info (which I had already inputted into their system when I received the new card MONTHS ago). I asked for estimate for my pickup. She says it's up to insurance & it could be that night. 6. Friday I picked it up. 6 days after I requested it. What if this was a vital medicine that regulates blood pressure, heart rate, heart rhythm, clotting, diuretic, blood sugar, hormones, mood, organ rejection, asthma, infection, pain & etc?! Mine is for PAIN, a muscle relaxer! And no, for anyone thinking, I didn't wait till my script ran out, I had a few days left. This pharmacy is NOTORIOUS for playing games with people's prescriptions & this is not the first time they have done it with me. I've had them do this with other medications in the above categories listed. The longest time I was given the run around (nothing to do with insurance, but their ORDERING & STOCKING), was 3WKS! And because it was a schedule II, they REFUSED to transfer the script ELECTRONICALLY to another one of THEIR locations who had it in stock!!! THIS IS AGAINST THE LAW!!! I hope more small pharmacies can return since these large ones DGAF about their customers!

We recently helped our son move to the area and all of us have taken turns being sick. The pharmacy…read moreis the best. They are so helpful. They must be under so much stress because so many people are not feeling well but they manage to be cheerful and helpful. Thank you! We appreciate you and your 24 hour service. Bless you!

Almost killed my mom by either placing the wrong meds in her bottle, or attaching her label to…read moreanother patients bottle. The result was an ambulance ride to the ER and a four day stay.

Great service, old-school Pharmacy style a little bit of everything. They will order what they can…read morefor you if they don't carry it. Pharmacist is a sweetheart.

Love, love this pharmacy!!!! I have been to many and the pharmacists by far here are much more…read moreknowledgeable, willing to take time to explain all side effects, what to eat or what not to eat with the medication and so much more. They care!!! Prices are wonderful!

Mistakes by pharmacy staff, and they will not answer calls or return messages to resolve.read more

only put a star because I can't put zero. This is probably the worst cvs i have ever had the…read moreunfortunate experience of shopping. Staff are disrespectful and ignorant. You ask a reasonable question and they look at you like you're crazy. Absolutely unbelievable do not recommend.

I've been going to Rutland Pharmacy for over ten years. The staff is friendly and welcoming every…read moretime I'm there. It's a classic nostalgic vibe that makes me actually look forward to seeing everyone. The pharmacist Jim is extremely approachable and always returns my "hellos" with a friendly smile. I love doing business with small local businesses and Rutland Pharmacy makes this very easy indeed!

From the owner: At Rutland Pharmacy we specialize in serving our community with fast, friendly, professional…read moreservice and the highest-quality medicines and health products. You'll always work with somebody at our pharmacy who greets you by name, and our pharmacists take the time to counsel you and answer your questions. Visit us for all your healthcare needs!

The guys with black hair that is apparently a 'cashier' has a lot of attitude and got angry at me…read morefor pressed the buzzer to get a cashier up front. He insisted I saw him up front ignoring me and got angry I pressed the buzzer. He was very rude for no reason, except he is either a huge asshole or angry at the world. Pure psycho. I never plan on returning. THIS WAS FOR THE CVS ON PARK AVE IN WORCESTER, MASSACHUSETTS.

What could improve? Heart meds delivery to disabled, elderly people. I live 1/4 mile from the store…read moreand deliv is my only option at the moment. So, my 1/4 mile deliv has to go thru USPS 5 day deliv schedule. I can't walk, no family to help, why can't CVS do better and make spending my $ easier to maintain my aging health?!

I don't call to speak to a robot. If I'm calling the pharmacy about my medications, I expect to be…read morespeaking to a human being. How is this AI considered intelligent when it told me that my date of birth is not associated with an account? Most types of AI do not belong in the medical field, especially when it replaces something that just shouldn't be done by a robot.

Avoid this store at all cost. Rude, mean, and angry employees run this store. There's like one kind…read moreperson. We used to buy household items here a lot, but we had a terrible experience last week with one of the new employees and will never return. There's a good chance this is the worst CVS in the state. If you can find another store near you, trust me, absolutely any other one will be a huge step up.

They are extremely short staffed so you really need to see what times work for you. It's not their…read morefault. However, anyone that has worked with customers who are any thing but curiously short tempered having to wait for so long? Anybody who doesn't get the message? Has been waited on hard and foot their entire lives! Please you guys try to understand what's going on here and CUT THEM SOME SLACK!!

Dropped calls, phone system is almost useless, multitude drpped calls, impossible to get through to…read morepharmacy to ask a simple question. Prescription delivery service does not work. Wait time for ANYTHING at the pharmacy counter is extensive, ALL THE TIME. CVS has become too large of a conglomerate to actually be effective. 21 years loyal customer to the same CVS store. I think I will need to move on...