I recently purchased a back brace I paid $50. I could have…read moregotten it on line for $ 25. However I would have kept it except for the fact that it didn't fit properly. I tried it on over my jeans & a shirt. When I got home & tried it under my clothes it felt uncomfortable, poor fit. When I called to return it the owner refused . He didn't offer an even exchange for another size. He never measured for a proper fit. He guessed at my size. I'm on a tight budget & now I'm out $50. I'll take Jeff Bezos & Amazon to this place. At least I could have returned it.

Been here twice, both visits were very helpful and professional. The owner was patient in working…read morewith my insurance company as well. It is nice to deal with someone who is both compassionate and knowledgeable, would definitely recommend.

First time customer. This is no CVS. They addressed me by name and even gave me water to take my…read moremedication. CVS would have told me what aisle the water was in for purchase. Auburn Pharmacy actually answer their phone and they don't close for lunch! This is my new pharmacy.

Almost killed my mom by either placing the wrong meds in her bottle, or attaching her label to…read moreanother patients bottle. The result was an ambulance ride to the ER and a four day stay.

I've been renting a hospital bed for my mom for 6 months. The service is always extremely…read moreprofessional. They have always been kind and friendly. My only complaint is that they won't budge on their "policy", sticking behind the "it's out policy" statement. Iv'e been getting a call from them each month by a very nice woman who calls to confirm it's ok to charge the credit card for each month I need the bed. Every call is very nice, I have actually had great conversations with the woman I always speak with. She asks about my mom, I give her a quick update on whether we need the bed for another month or not. Each call she says, ok just let us know when you don't need it anymore. Every month she's called around the 8th - 11th of the month (last month she called the 11th!). Apparently my billing cycle ends on the 7th. Which happens to be yesterday, a Sunday. I called Apple today, Monday, to kindly let them know that i don't need the bed and they can pick it up. She informed me that because my billing cycle starts on the 7th, I should have called yesterday, which again was Sunday and they were closed. Mind you, it's also a holiday weekend. Apparently i should have called Friday, My bad. So I asked kindly if there was anything they could do, after all, it was by ONE DAY! And again, the 7th was SUNDAY. Nope, it's our policy. Nothing she could do. She did offer to ask the manager and did, but again she said sorry - it's the policy. I honestly have no complaints about any one of the staff. Even through the "no's", she was extremely polite and kind. I'm just bummed that i have to pay another $215 bucks for absolutely nothing...... My fault, totally, but was hoping for a kind gesture. I guess rules are rules. Sorry Mom, can't afford adult diapers this week :(

Absolutely horrible customer service!!! Will NEVER purchase…read moreanother thing from this store!! 3 day return policy is ridiculous, especially when it concerns the elderly. Tried to return a basket and tray for a walker. NEVER opened. Had original receipt and invoice. My 90 yr old mother with little income got accepted into Summit Elder Care which provides all medical equipment free of charge and told us to return the equipment to Apple. Joni, the manager would not allow us to return our purchase! You and your staff are horrible people. I left crying! Thanks Joni!!

Very helpful! Like that they are a small business and nice staff. They were sensitive to our needs…read moreand responsive, gave us all the information we asked questions about. They worked With insurance and talked to our doctor about their recommendations.

We decided to invest in a stairlift so we could stay in our current home after several attempts to…read morepurchase a single story home failed. It was important to us that we buy from a company with a local presence and after much research, we decided on Able Home Accessibility. They were a pleasure to deal with and we were able to try a chair in their showroom. They were able to quote us on the spot based on a photo we provided and when they came in person to measure, they realized we could get away with a configuration that would save us $1500 and didn't hesitate to tell us. The prompt installation and an additional visit to tweak the system was very professional. We're very satisfied. Thanks to Matt, Ryan, Connor and Chris - you're all great!

From the owner: For over twenty years, Able Home Accessibility has focused on keeping people with physical…read moredisabilities in their own homes by providing quality stair lifts and modular ramps. The founders, Matt Walsh and Chris Doherty, have provided thousands of Massachusetts residents with Stair Lifts and Modular ramp systems that are safe and cost effective. Able Home sells and installs quality products that will last, without becoming a burden with service and repetitive maintenance. Today, the internet is flooded with companies providing similar services as us. Able Home is your only local choice for stair lifts and ramps. You most likely know someone that has used our services. Many of our clients have been recommended to us by previous satisfied customers. Please call us today. We guarantee that you will be happy that you did.

my experience w/ CVS, Holden MA overall has been pretty Good…read more My complaints are For CVS ThemSELVES; pharmacy appears Understaffed, ridiculously little amount of space for them to Work & Stored meds properly. Almost ALWAYS Out Straight. For the reasons I said; UNfair to the staff that Tries their BEST w/ the Very miniscule space & lack of help.

First off I cut my hand on the door as I entered ( not sure how). The line is huge at the Pharmacy…read moreall the time. I waited politely for my turn. I had recently moved to area and wanted to have the prescriptions changed from one CVS to this one. Once it was my turn, the cranky older very unfriendly woman annouced I was in the wrong line, that I needed to go to the other one and her exact words were: Good Luck with being waited on over there....Actually I was taken quickly and politely by the other woman running the other desk. I am currently on my way there to pick up another prescription. Wish me luck

I cannot say enough about Med Equipment Healthcare Supply of Needham Ma. I needed a hospital bed in…read moremy home. Med Equipment Healthcare Supply of Needham came that day with a bed and set the whole thing up for me. They were more than nice! I highly recommend them for all your medical supply needs. Meteorologist Mark Rosenthal formerly WCVB TV CH 5 Meteorologist.

From the owner: We are a durable medical equipment provider with home medical equipment…read more Wheelchairs, Transport Wheelchairs, Walkers, Rollators, Lift Chairs, Pride Scooters, Commodes, Semi Electric Beds, Full Electric Beds, Patient Lifts, Standing Lifts, Power Wheelchairs, Shower Chairs, Transfer Benches, Raised Toilet Seats with Arms, Incontinence Supplies

My husband's physical therapist called Byrne last week to see if they had a particular pair of…read morecrutches. She was told they could order them and would have them in a week. The PT advised me to call and order them. I called an hour later and was told it would take 2-3 weeks to get the crutches. I told the woman that the physical therapist was told they could get them in a week, so she said she would check and call me back. I waited several hours and received no call. I called them again. The call went to voicemail, and the mailbox was full. I called again the next day and same thing. Voicemail was full. I ordered from another company last Thursday, and the crutches will be delivered to us today - Monday. I was hoping to work with a local company, but they failed. If we have such a need in the future, we'll go elsewhere.

We love Byrne. Our family could not have survived my husband's recent hip surgery without their…read morehelp and support. At first we thought we needed to buy and pick up the items ourselves; later on, we just called and Byrne would deliver, free of charge, same day. Great value, professional and courteous service, and a wide selection of practical items.