Note: Review is only for the Pharmacy I've been going to this location only because it's very near my home, so I've been tolerating the poor customer service and unfriendliness of most of the pharmacy staff. Tonight broke the straw though. I came to pick up a prescription and asked if I can use a coupon for the prescription. I was sent to a different window with an Asian man to check on the coupon. This person checked and said the coupon couldn't be used, so I said I'll go ahead and pay for it. But he said I had to get Back in line Again to pay . I was already in line and now he wants me to line up Again, one person in line felt bad and offer his position in line to me. Now, does that make any sense? The staff working here seem to dislike their jobs and are just going through the motion , they don't like to answer any questions and if they do, they are unfriendly in doing it. I guess the Manager doesn't care about providing good customer service. I Will not be returning here and if you want Friendly Helpful staff I would not recommend anyone coming to this pharmacy. read more

Yeah came in here late at night to pick up a toothbrush and some random stuff, line was pretty long considering the time because of only 1 person at the counter, the self check out machine was broken with weird half done transactions and nobody was doing anything about it. i saw another customer ask the manager who walked by to fix the machines and she ignored him and just put a finger up ("give me a minute") RUDE, speak to your customers, "i understand, i'll be back in a minute to take care of it" would suffice, putting a finger up?! wtf you're not my mama! she eventually came back and reset both machines to get them working, shouldn't someone be keeping an eye on these things?! the two machines were both out for a solid 15 minutes or so until she reset them, unacceptable! they do have some cheap leftover holiday stuff for sale though, really good deals on those, but that's about it as far as the positives go! read more

Dear CVS, Peggy your Minute Clinic provider was so professional and caring and was kind and gracious enough to help me get my TB test read. She also thanked me for my service which was much appreciated; veterans can find great service here. Little acts of kindness and understanding go a long way and it's nice to know that CVS Minute Clinic provider Peggy gets that. Please recognize her for her professionalism, service, and compassion. Thank you! read more

This place had me and my 71 yr/o mother use the restroom at the back, then be approached by this cranky "I-know-everything-I-am-superior" lady and told us we're NOT supposed to use that restroom because it's only used for people to test for covid. There were absolutely NO signs, NO blockage or whatsoever. And she kept following us and spraying anti bacterial spray our every trail. Like please, we just got exposed because of this place's employees' lack of brain cells and common sense. Save yourself and not go to this place. read more

I Frequent this store to help my mother. They're usually aren't very many cashiers and be Prepared to to have a nightmare at the cashier if you're getting your prescription drug. In addition to other items that have discounts that need to be over written. I waited for a manager and they had to process the transaction 4 times absolutely ridiculous. The staff is not properly trained including the pharmacist regarding cash register transactions. I have had other problems with other c v s stores also and I recommend Going to a mom and pop Pharmacy as pharmacy as you will not experience this nightmirror avoid CVS at all costs. Otherwise you'll be sorry trust me read more

This is one of the nicer CVS stores in the area as it has been remodeled. I usually find everything I'm looking for, albeit the prices are a little higher than Target or Walmart, for similar items. I'm writing this review because of the service I received from Susan on Friday January 6th. I returned an item, unopened, with the receipt and expected a no problem refund. Susan immediately told me she didn't think I could return the item because it was a Christmas item and they had already been marked on sale. I printed out the item was unopened and my receipt stated I had until February 14th. Susan looked up and down the receipt and then said 'oh you didn't get this here, you got it at another CVS'. I asked if that was a problem. Susan said 'Let me see if I can return it'. She scanned the receipt and the item, and then picked up another scanner and scanned the item with that scanner. She finished the transaction and laid the receipt on the counter and said 'next time return it to the store where you got it'. What? That isn't anywhere in the CVS return policy. I guess she just does not like returning merchandise. I plan on contacting the store just to let someone know what happened. read more

I didn't have a problem with this CVS, unlike many of the reviewers. However, I didn't fill a prescription, which seems to be the main source of the bad reviews. I came in to see if I could find Babyganics sunscreen, and a kid-friendly, organic, non-fluoride toothpaste. The sunscreen they had. The toothpaste, they did not. They mostly had Crest and Colgate, and a kid's toothpaste shaped like a crayon. My toothpaste needs went unsatisfied, and I had to resort to ordering my organic non-fluoride toothpaste from Amazon. However, I kind of feel like this CVS should carry organic non-fluoride toothpaste, because they are located in Irvine, an area full of fussy parents who buy things like organic toothpaste. Just know your shoppers, you know? read more

So awful this pharmacy. Seriously so slow and nobody here seems to care. Or pay attention. Walked in and handed my prescription. Without even looking at it said "put your address and date of birth". It was already on there. Then after it was ready they charged it to the wrong insurance. Now I cannot pick it up and need to make another trip tomorrow, next week, month, or whenever these people can remove their heads from their posteriors. And the same guy had the gall to tell me it wasn't his fault, but the insurance. No, Forrest, it is your fault because you didn't pay attention to anything. Wonder how many people you've sent to the hospital because you didn't see the interactions between medications. One star added because the non pharmacy workers are very polite and helpful. Other than that, I have little respect for these pharmacy imbeciles. read more

Ive only been here a few times, always for something specific. Each time I have had to ask where something is, and the employees are generally helpful. You are only allowed to purchase a certain amount of gift cards in one day as well - I think the maximum is $200... I honestly dont remember. I had to go down the center to Ralphs for the remainder... I needed over $1000 worth for a company holiday party raffle. This is the only store I know that has the limit. read more

I gave a prescription for painkillers from the doctor at noon today to the pharmacy leader, and he told me to write down the address on the prescription and asked me not to give a pen. When the hospital issued a prescription, only the date and name of the birth were written, not the address. I don't know if it's CVS' policy or rule, but I was my first experience at the pharmacy of CVS. Today, CVS here is a drugstore that I often use near my home. I would have understood if he had asked for an ID without giving me a pen when he asked for it. I got the poor impression that a kind guidance and attitude toward customer satisfaction are not desirable as a leader in terms of customer management. read more

They have been closed since this morning due to power outage with no notice on when they will re-open. I have a prescription that needed to be filled 5 days ago but due to it not being in stock, it got pushed til today. Now this! Tried calling so I can get an idea of how long it will take but no one is picking up. There are lights on in the store and several people pissed off trying to get in but door is closed. Terrible customer service and so disrespectful to customers! read more

I love this Pharmacy! They are so helpful, they answer all my questions and are so organized!

The pharmacist tonight was very rude. He informed me that he couldn't take my prescription because they didn't have enough time to order it (they didn't close for another hour and a half). He told me I had to go to the 24 hour cvs pharmacy. So I had to go out of my way to the pharmacy and come to find out it will only take 10-15 minutes to get my prescription. The pharmacist was lazy and didn't bother to do his job. Very inconsiderate of the customer. Won't be going there again. read more

The pharmacy treats its clients well but the head pharmacist was so rude to her staff. She told one gal " you're gonna be in big trouble tonight" and then said to another worker " you're my favorite good job!l" Clients get excellent service And I learned from the general manager the pharmacist is noted to be the top pharmacist in the region BUT she's getting that recognition at the expense of mistreating her staff! It's terrible that the general manager can't do a thing- I called the 800 cvs number and hope someone replies . read more

This has been my pharmacy I picked up medicine from for almost a decade, but I noticed the more times that I go here, the more rude the workers are over there. I've also noticed that this last year and so, I've seen the workers over there show their true colors. In the past, a lot of workers over there are pretty nice and chill. However, this blonde white lady who works at the pharmacist counter, who I believe is named Nancy, showed a lot of impatience and anger towards me. I've seen her work there for a long time, and I've never seen this side of her until now. I was picking up medicine for my dad, who just got out of the hospital, and after they grabbed his medicines, I confirmed with another worker, who is named Anthony, if that was all the medicine that the hospital sent for my dad, and he said that there's one medicine on hold. So, Anthony then told me for medicines on hold, I can go to the drop-off counter to speak to someone at the pharmacist counter about why my medicine is on hold. I was able to speak to someone about that, and they weren't sure what was going on with it, so that's when this Nancy lady stepped in. She told me that the medicine is on hold because it's not covered. After that, I asked her questions like why the medicine is not covered and if they can call the hospital to switch to another medicine, but every time I asked these questions, Nancy keeps raising her voice in an angry way. After seeing her attitude towards me, Nancy doesn't seem so passionate and patient to work over here. Same thing goes with this short Mexican guy who works there. Anthony was cool with me tho. If you work somewhere and even if you don't like it there, don't try to take your anger out on a CUSTOMER instead. Speak to your boss or manager about why you're so frustrated working over here. Maybe, I should just call her "Negative Nancy" from now on. Overall, customer service at this location seems to get worse and worse as every year goes by. I'm very disappointed with this location read more

The pharmacy section is helpful. I had to come here twice in a week for Covid tests because the cvs closer to me were out of stock. Alek was working both times I went and he kindly took the time to process my tests with my insurance. He's very nice, patient and fast. Keep being awesome and thank you!! read more

This CVS has definitely improved their customer service this past year, they are quicker to send staff to registers to help costumers when there is a line... and store looks cleaner and got a bit of a face lift in the pharmacy/ make-up aisles... read more

CVS Pharmacy - Store face lift - Drugstores Near Me - Irvine, California

I purchased 2 Nordstrom gift cards for $100 each. Cashier activated them and I gave them to my daughters for Christmas. Neither card worked. It appeared that someone may have tampered With the packaging to write down the code then resealed it. After many hours with phone calls to CVS and Nordstrom, CVS stated that gift cards are not refundable and that I was out of luck. No refund. Note to self, never purchase gift cards that are on display in the store. Only purchase online or if behind the counter. read more

I accidentally left my car keys in the restroom and went to retrieve them. I had to wait. After ten minutes I knocked on the door and simply asked if they saw my keys. There was no answer. I waited longer and knocked again, no response. My daughter came to me because at this point it was near 20 minutes. Finally a worker comes out, hands me my keys and tells me she doesn't answer the door like she is at home when she is in the restroom at work. Her attitude was condescending, and completely out of line. I told her I was worried I would have been stranded with my daughter. Then she tells me she told the front cashier. Well I had asked the pharmacy. Why couldn't she just be polite and say "Yes I see them, just a second." I know it was my fault for leaving them, but that rudeness was very unnecessary. What an awe full worker. No wonder this location has a terrible rating. read more

5 stars for the pharmacy. I've never had any problems with this pharmacy. They are very busy but also very efficient. Sometimes they smile, but most of the time they are concentrated on getting you the correct medicine. They have caught several allergies on the prescriptions and notified my doctors; they let me know when a prescription is not covered by my insurance. Overall I'm happy with this pharmacy. It can get busy and brisk, but it has always worked out. read more

If I can give this place ZERO STARS, I would. It's a guaranteed BAD DAY whenever I go to this CVS pharmacy. There's always something either missing from my prescription, from their medicine supply, or just terrible staff who are incapable of what they are paid to do. 1st visit: Made me wait 30 minutes to "check" if they had my prescription. This was with one other person in line. Told me to come back the next day. 2nd visit: Came back the next day, still didn't have my prescription. Everyone there was confused and said "Well, if should have arrived." Told me to check again the next day. 3rd visit: Made me wait almost 1 hour for my prescription that was "misplaced." 4th visit: For a different prescription (someone should have slapped me for giving this place yet another try), they made me wait 30 minutes, told me to call my insurance on the "PHARMACY" line to give them instructions. The guy on the other side said what they were asking was common knowledge, and was quite simple. They still didn't get it. At the end of the convo, they were beyond flustered by their own incompetency and told me my prescription wont be ready for another 2 hours. 5th visit: 2 hours later, made me wait 20 minutes just to grab my prescription from behind the counter. I seriously want to strangle everyone there. PLEASE FOR THE LOVE OF GOD, IF YOU'RE NOT GOING TO SERVE THE COMMUNITY, JUST OPEN ANOTHER DAISO AND GTFO CVS!! UGH. read more

Once again I thank my go to CVS for excellent customer service Today I had is called over the phone because my Pharmacy account was having issues online. So I spoke with the pharmacy and they spoke to a lovely lady named ANGIE. Angie is always friendly kind and polite whenever I see her in person as well as on the phone I really appreciate your taking the time out of this busy Pharmacy schedule in order to answer my questions about me feels when they are available and what I had on file. Again I give kudos to George the pharmacist because he always helps out as well as Trent he has been a great pharmacist that I have recently become acquainted with thank you CVS for always being on call and answering the questions in the correct way read more

Worst experience ever. During these challenging times and since no one is here they still managed to be rude and act as if they are busy. Doing what? Don't know. Won't ever want to go back here to pick up prescription read more

I think the employees here (excluding the pharmacy department) are some of the grumpiest people around. I go here because it's convenient for me, but I never look forward to shopping here if I don't also have a prescription to pick up. In that case, I can just pay for everything at the pharmacy. Otherwise, I know to expect grumpy cashiers who seem to resent you coming to pay for your items, and who don't answer when you say "hello" or "how are you" or even "thank you." The irony of it is, they installed automatic checkout stations not too long ago. I'd rather talk to those machines than the people behind the front counter, but the stations are often out of order. Go figure. If they see this post they'll probably get mad. But they already treat me like crap, so I figure it couldn't get much worse. read more

Went there just now because I was eating dinner next door and remembered that my aunt wanted some stuff from them so I should try to buy it for. THEY SUCK! Forget this location. They have motivated me enough to write their pathetic chain a letter to complain. What happened to the customer is always right? This store is pathetic and obviously not many people shop here. I bought vitamins and I was so hesitant to buy them because they were COVERED IN DUST! How disgusting! I was giving them the benefit that they were on the top shelf so dust happens but after talking to their IDIOTIC manager, it just shows how POORLY run this CVS is. With all the construction going on around this plaza, they should really be nice to their patrons and the fact that money is scares and all these stores are going out of business, they should really treat customers better to retain their business. I told him kindly that the purchase would go through without a problem and he kept reiterating how there is a limit and my purchase won't work blah blah. In his face! Anal @$$hole! The purchase went smoothly but ended badly with their attitude. Retards! I will now boycott this chain because their products are so overpriced and they sell such old items on their shelf since nobody really wants to shop there. The vitamins I bought can EASILY be bought online for CHEAPER directly from the vendor. So screw them! read more

Ahh...hate this place. Customer Service is extremely bad. Every time I have to go in here, I dread it. I try to avoid coming here as much as possible. Everyone is extremely slow and don't seem to care about you. It is very disorganized here, as in, there is no proper line. All the customers just stands around. One time, my dad was extremely upset because he was waiting in line for a long time. There were about 10 people waiting around to be helped and only 1 register open. Then a lady finally opened another register. She called the person in front of my dad all the way at the photo center counter. Then my dad and others followed to the newly opened register. When she was done helping the person in front of my dad, it was my dad's turn. The lady said, "Go back! I didn't call you". But there were others that followed my dad as well. She was really rude. Seriously, how can you talk to your customers like that. The only reason why I come here is because they have a fast photo print machine. Other than that, no thanks. I think using the self-checkout machine would be even faster. But too bad, they don't turn it on. Seriously, using a machine is even better than having to deal with employees that don't put effort in doing their jobs. read more

Why don't both sets of doors work? Looks odd. Maybe to stop the HS shoplifters faster?? Anyhoo... I come here for the Minute Clinic mostly. I wouldn't come here for their selection, seems to be lacking compared to the CVS on Culver/Irvine Blvd. They do have a better selection of eyelashes than Walgreens. Summary: If you want eyelashes or a HS physical come here! If you want better service and selection, drive a little further down the street. read more

I would put a long rant here about how unbelievably retarded health insurance in America is. But I'll spare you the details. I have a high deductible PPO which means I have to pay out of pocket for everything and drug prices are insane. When I found out my doctor prescribed me a drug to try and it was $185 for GENERIC, I was floored. I did some research and found goodrx.com which gives a discount card and find that CVS had it for $70. Except that CVS is the shittiest pharmacy ever to exist on earth. First of all, they are really slow. I waited 45 minutes for my prescription (with 3 technicians working and no one else dropping off prescriptions) whereas my normal pharmacy only takes 10 min. They are also not very knowledgeable. And they act like you're such a disservice to them for being there. I have never seen such unenthusiastic people working in a pharmacy. read more

If I could give them zero stars I would. Not only are the checkers here the rudest and most down-in-the-dumps people I have ever seen in my life, this store just ripped me off for $1.99. Let me explain how. I ran in here to purchase a few items and to get some quick cash. I bought over $30.00 worth of merchandise and then asked the checker if I could get $60.00 cash back. "No only $35.00 is allowed" she told me. Well, O.K....whatever. I proceed to punch in my pin number and then and ONLY then did I find out that CVS charges $1.99 for cash back. WHAT???? What an utter RIP OFF!!! CVS makes a ton of money, there is no need to rip off customers like this. I went through with the transaction only because I needed some cash for the car wash guy at work. If I had known this, I would have gone to Ralph's next door. I HATE being nickled and dimed like this! $1.99 might not seem like a lot of money, but $1.99 here, $1.99 there etc can really add up over the course of a year. I watch every dollar like a hawk and the checker should have told me about the fee when I asked about cash back. You know what, even if I were a multi millionaire I would be upset at this policy. Rich people don't get rich and STAY rich by paying stupid fees like this. Beware and I will be sending CVS a letter regarding this. read more

Can I give this place a "0"? Terrible customer service. These employees are not here to help you, but they are here to make you feel unwelcome. Avoid. Even if it's inconvenient to drive to another pharmacy/ convenience store, do it. Avoid. read more

HELP CLOSE THIS CVS, THE CUSTOMER SERVICE IS ATROCIOUS AND AGGRESSIVE. My family comes to Irvine High School every Sunday and my younger brother walked by himself to the CVS to grab an Arizona drink because it was a hot day. If you're not too familiar with Arizona teas, they're all 99 CENTS. It's the same price, EVERYWHERE. BUT THE MIDDLE EASTERN BITCH FORCED MY LITTLE MIDDLE SCHOOL BROTHER TO PAY 5 DOLLARS FOR A CAN. My brother was skeptical and tried to argue his way in, saying that Arizona has always been a dollar when he bought it at various locations. She refused to listen to him and THREATENED TO CALL THE POLICE BECAUSE MY BROTHER REFUSED TO PAY FOR A FAKE PRICE. My brother, slightly afraid and did not desire to make a scene, paid a 5. I heard the story on the way home to Huntington Beach and I was furious. My dad flipped out when we found his receipt and found out that she charged him a CHRISTMAS GREETING CARD, which was 3.99 but he made NO SUCH PURCHASE. It's not even Halloween yet! The WORST thing about this experience was that A MIDDLE AGED GROWN UP MIDDLE EASTERN LADY BULLIED MY 12 YEAR OLD BROTHER TO PAY FOUR DOLLARS EXTRA!! Please petition to fire her, I cannot stand bullies, especially when they're over 30 years of age! read more

Came here to get meds for my boyfriend after his deviated septum surgery. He was a first time customer at the pharmacy, but they got him set up quick. Service was quick and friendly. When we went to go pick the meds up, everything went without a hitch. He ended up paying $13 for his meds, so no complaints here. read more

I m here looking for some nutrition today, and I ask the lady who works here to helps me, and she saids I m at lunch and she just left, it's 4:55 Pm now. What the hell? How about shut down the store and go home have a lunch? You Can take 2 mins to tell me where is it or not. But not just telling me I m at lunch at fking 4:55 Pm and walk away , CVS as big company with this customer service , fking great. Thanks the stuff. I m going to GNC read more

Very rude customer service. I was at the first of the line, and the cashier told me to wait for another employee. That's ok, I went to the photo counter to wait b/c I just need to pick up my photos. Then comes the rude person, he yelled at me "why can't you wait in the line and you can't just cut". This employee just assumed everyone is just like him want to cut the line. Oh, if I could rate a negative star, I'd definitely do it. Won't recommend to shop at this CVS at all. I'll never go into that store again. read more

Unlike the other reviews. I had a pleasant visit to this location. An employee named Guy, yes his name really is Guy! He had such an amazing personality. He literally yelled out to greet me while helping another customer and once I was ready to pay he helped me. He was very welcoming and has such great pizzazz! Keep up the great work Guy! Keep that pizzazz going! :) Aside from his help, the stores prices were a bit too high for some products that I know I can find at a better buy at another store such as Target. read more

Wasn't filling a prescription, but the pharmacy staff seemed pretty cool. My girlfriend was looking for pipettes for measuring essential oils. She asked them where to find some and they gave her a handful of measuring syringes free. They also have a lot of haircare products that are hard to find elsewhere. read more

I asked the pharmacy worker, kindly, for my vaccine record of having received my flu shot last year at CVS. She cut me off when I spelled my name for her, she stated I was wrong and that it was only a store to store record system, and literally said, "I don't know what you are looking for." ??? Once she realized she could access it and print it (which is absolutely a service they provide), she proceeded to print it out and just hand it to me without checking for my identification. This is a HIPPA violation. It's protected healthcare information that they should have confirmed my identification first before giving it me. Yikes. read more

This place was honestly bad they had bad customer service, people were being rude. Workers had foul language and didn't try to respect this state wasn't worth going read more

This 5 star is for Ernest from pharmacy section. He is star of the store. Thank you for providing outstanding service. Keep up the good work and your amazing customer service. read more

I have to agree with previous reviews about the lack of customer service at this location. I always seem to get the same associate, and her attitude is horrible every time, with no hello, no eye contact, no thank you. She doesn't use complete sentences either, so it's up to me to clarify exactly what she's requesting or commenting on, e.g. "Credit card" Credit card what? Do you want me to swipe it myself, give it to you, or are you asking if I'm using one vs. a debit card? "Here" Here what? Are you giving me the receipt to keep, or am I supposed to sign this and give it back to you (if so, I'll need a pen), or something else entirely? She'll bag the items and then just leave the bag on the counter and call the next person over. Gee, thanks, it was a pleasure completing this transaction with you too. I've worked retail, and I understand that there are times/days you just don't want to be there or deal with people. But a smile and some eye contact go a long way to giving good customer service. And a bit of pep in your step doesn't hurt. The only reason I go back to is because of the convenience of the location. read more