The price of medication is crazy so I had to opt to fill one of my prescriptions here for the GoodRX discount. It is so laborious to do this. One of their pharmacy tech, Dennis, is such a grouch. I've had to refill my prescription 3 different times and each time I go, he is the one I have the misfortune to have to deal with. I always have to ask about my GoodRX pricing. This last visit was a disaster. We did the same song and dance. When the scanned price didn't match my GoodRX price, he stormed to the other end of the counter and said I had to reprocess my entire prescription. After 35 minutes of waiting, I go back and try to checkout and they still didn't process the price adjustment. I just paid it and left. Not worth my time. I hate having to come to this Rite Aid to get my prescription filled. read more

Normally, I don't write reviews about places like Rite Aid. Tonight my daughter and I went to get ice cream at this place. Their ice cream is really good and very economical. What really made our evening and week wonderful was meeting and being served by an amazing employee name Staci. Our experience is hard to put into words. She is such a bright and wonderful human being. We just felt like we were VIP and so special. She really stacked our individual cones. RiteAid is really blessed to have her as an employee. I think every store Needs to have a Staci on their staff. Well done Rite Aid on Jamboree and Irvine Boulevard in Tustin bordering Irvine. read more

Rite Aid - Ice cream! - Drugstores Near Me - Tustin, California

I placed an online order for pick up at this location and within a few hours I got a notification that my order was ready. I came in and they had it organized on their "online orders" shelf ready for me to pick up. All in all, it was a quick in and out, which I appreciate because that's why I opt for the convenience of in-store pick up. The employee was nice and handled my transaction right away. read more

Last month I had a prescription filled here and when I came to pick it up, I asked the pharmacist if my insurance covered it and she told me yes but that my copay was quite high. My copay? $550. I was shocked but I have to have the medication so I paid. Days later I found out it was NEVER SUBMITTED to my insurance company. So I paid full price as if I have no insurance. Will NEVER use this pharmacy again. read more

Horrible customer experience. Really disappointed. Just went in to speak to the pharmacist about transferring a prescription from another pharmacy because they were listed as having a better price on a prescription that isn't covered by my insurance. The pharmacist was very rude and wouldn't even walk over to have a conversation. Just informed me that they don't accept discount coverage on my medication. Really? if that's how you treat potential customers I don't need to consider your pharmacy. read more

Worst pharmacy I've ever had to use. The guy that works the pharmacy counter is the worst employee I've ever encountered. Always mad. Always annoyed. Rarely helpful. God forbid you ask a question...oh no!!! And walks around with no shoes on!? Yuck. Went 2 days in a row to pick up prescription and couldn't get because the pharmacist was on lunch! Third day they closed at 6pm! Fourth day prescription was canceled. This is why I use mail order pharmacy and save myself the frustration of dealing with this place. read more

Jessy extremely rude I had 2 questions I asked directly and promptly and she said "look we're very busy any questions you have you can come to the store goodbye", I had to beg her to stay on phone to get my second question in. Please do something about this. read more

Always a good day when you can get ice cream! Though inflation has more than tripled the price of a scoop since I was a kid, but the ice cream is still tasty. Go with the chocolate malted krunch- you will not be disappointed. read more

Great with shots but absolutely horrible with prescription service. Everything comes from an off-site pharmacy, so three business days. I've never gotten everything in one shot. They give me one, make a lot of polite excuses and ask me to come back. They seems wholly indifferent about service, I'm switching all my prescriptions. Anywhere else has to be more competent read more

Love the ice cream. I got a double scoop with blueberry cheesecake and black Cherry ice cream. The service was very fast. read more

Rite Aid - Ice cream - Drugstores Near Me - Tustin, California

I am so happy with the whole Pharmacy Associates. They always go over and beyond my expectations. They are all very nice, good customer service and personable. Thank you LISA W read more

I have been going there for many years and often Denny is very rude and grouchy. On a recent occasion, he deliberately embarrassed me because I was attempting to use a prescription discount card for a very expensive prescription. I was just there today, and he was rude again. He is very unprofessional, and I think he should be fired. I noticed that others have left similar reviews about this man. read more

The staff at the pharmacy here are so helpful, polite and always pick up the phone calls. I've been coming here for years to get my prescriptions filled and was reminded how great everyone was at this Rite Aid when I temporarily had to transfer my prescription to Walgreens. Thank goodness I can keep my prescription here!! read more

Pharmacy staffs are cold/unkind in general. Also many times when I call for refill, they put me on hold, and never come back to it. Even this morning, I had to wait for 10min, hung up and called again and waited another 10min. It's just not pleasant experience in so many ways. read more

We come here now for our vaccinations. Book it online and you won't be waiting long. The pharmacist that does them is so sweet. The 5 stars is for her. Some of the others in the store are cranky and not so helpful, but that's ok. We'll keep coming here for our vaxes and ice cream. read more

This Rite Aid sucks. They have nothing on the shelves. Nothing is ever in stock. Their prices are higher than the grocery stores. The lady who works there could care less if you need help, and DO NOT ask her to scoop you ice cream she will be pissed. read more

I don't shop at Rite Aid much in comparison to CVS or Walgreens because they always seem to have fewer options or are out of what I need which was the case today when I needed something. It happens though. I think that restocking is important if you are going to be competitive. This store was clean though and the aisles were easy to navigate. That said, I doubt I will all of the sudden become a Rite Aid shopper unless it's my only option. read more

Rite Aid - Drugstores Near Me - Tustin, California

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One ice cream scoop is $2. They don't sell cups anymore. So you are stuck getting a cone. And service is terrible. read more

Increasingly low inventories, surly attitudes and bare shelves has forced me to move my shopping and default pharmacy to the CVS at Irvine and Culver. read more

Three words. Thrifty's Ice Cream! My favorite being Chocolate Malted Krunch! The vanilla is a classic as well. Rite Aid [aka Thrifty's long ago], has always been a good local place to get everyday items. Great prices and friendly employees. I've been to this location many times and the only disappointments i had were when they ran out of Choco Malted Krunch in half gallon package. Other than that, Rite Aid reminds me of how it used to be. Don't go changing! read more

Rite Aid - stocking up - Drugstores Near Me - Tustin, California

jenny has a generous pour for the thrifty ice cream! very polite and sweet. the ice cream is cheap too!

would like to start off by saying the name of the employee was NALA I went in with four of my friends to get a cup of ice cream. We did not receive service for the first 10 minutes waiting in line at the ice cream check out when we finally went to go ask the lady to come since no one came. She got upset and told us that we had to wait because there was only one person she got extremely mad and she, in fact, only scooped half of our ice cream cups because for some reason we were really pissing her off by asking her to serve us. We were very patient mind you we waited 10 minutes before this, and even when paying, she raised her voice and snapped at us in front of multiple people which was humiliating given we did nothing wrong, we stayed respectful with her. Maybe it was a bad day. Definitely taught me a lesson not coming here again. read more

Thanks to pharmacist Maribeth P for the Covid booster vaccine shot today. Only had to wait about 15 mins.

I had almost got wrong vaccination today. They did not ask my date of birth and they mixed up with other appointment of the same last name. Usually I don't blame people, but since this could be malpractice, I daringly post this time. read more

Yes I'm giving this Rite-Aid 5 stars! This particular location was the last pharmacy I had called looking for the Shingrix vaccine for my mom. She suffers from terrible shingles on a daily basis and the regular zoster vaccine she doesn't meet the requirements for. I was feeling so dejected and sad when I called 5 pharmacies and kept getting the same answer, they were all on backorder until May and even longer! Finally when we called Rite-Aid and the friendly employee said they carried it we had to ask a second time just to make sure we heard it right!! I felt like the gates of heaven had opened up for us! The following week we came in and it was such a wonderful experience and the entire staff (not just the pharmacy) was on it with their exceptional customer service that they gave every customer (and not giving preferential treatment to their usual customers) Seriously the minute we walked in two people greeted us!! Then the wonderful pharmacy technicians helped us out and walked us through the entire process. Within 15 minutes after filling out paperwork and running insurance, my mom was being called for her shot. AND, there is a private room for vaccines! So no one hears other peoples personal health information and everything is confidential! The pharmacist was friendly and took less than 2 minutes to give my mom the shot! I noticed while my mom was waiting her turn to be called, I was looking for Eucerin & Aquaphor since one of her doctors highly suggest it for shingle pain. We had never been to this location and had no clue where things were and a lovely employee who was actually walking the aisles looking to help lost customers like myself! She didn't just tell me where the aisle is, she physically walked me to the aisle and the actual products! It is a serious pet peeve of mines when I can't find help in the stores and there isn't any employees on the floor to help! This was so refreshing and pleasant to have someone willing and ready to help customers! I'm not sure where the bad reviews are coming from since our entire experience was 5 star worthy. Considering my mom's go to pharmacy is Walgreens and we don't venture out to other pharmacies for medications and vaccines this location knocked it out of the park! ^___^ we highly recommend and will be back for mom's 2nd dose in a few months! read more

Very disappointed by the treatment I received by the cashier in the pharmacy today. I was unable to speak and held up my ID and a note explaining what I needed. Then when I went to check out HE pushed the button to skip the rating on the credit card machine without my permission, and also handed me half the receipt that didn't show the code to do a review of my experience. It is very unfortunate when someone has a physical disability, whether permanent or temporary, they are treated poorly through the way they are greeted, served, and when completing the transaction. I think your employee needs a refresher on customer service. AND I HAD A QUESTION WRITTEN ON THE PAPER THAT WAS COMPLETELY IGNORED. I even pointed showing him twice! read more

This is my post for Rite Aid from the exact chat I had explaining my complaint. Perhaps this post on Yelp will get their attention how incompetent they are! Me I am really upset at my shopping experience with Rite-Aid. 10:12:56 AM Shannon H Please provide me with the location of the store 10:13:16 AM Me 24330 El Toro Road, Laguna Hills Shannon H And what is the problem? 10:15:06 AM Me A lot of problems. Let's start with my phone call yesterday calling twice for somebody to pick-up -- which took about 10 minutes. 10:15:39 AM Then when they finally picked-up I asked if they had the Solar Shields sunglasses. I had the model number - but the employee said he was too busy serving ice cream and that "all" inventory was online. 10:16:31 AM When I got back home to check -- That line of merchandise is NOT online. 10:16:45 AM I did not want to go out of my way wasting gas for just sunglasses -- But I went there anyway today. 10:17:04 AM The store carried "Solar Shield" but all I remembered was the first part of the model number. 10:17:35 AM When I got home, I ripped off the cardboard covering -- put the glasses on -- but they were the WRONG MODEL -- I got the 54-1 instead of 54-F!!! 10:18:52 AM This problem would not have happened in the first place and I wouldn't have wasted all the gas I used if your store was properly staffed and the employee simply checked to see if the merchandise I wanted was at this store. By the way, I have bought the correct sunglasses at other Rite-Aid stores. 10:20:08 AM However, since this line of merchandise is not in your online inventory, I will have to continue wasting my time going to Rite-Aid to find the match. 10:20:37 AM On top of it, because I ripped off the cardboard cover, I may not be able to make an exchange -- even if I can find the model I need. 10:21:25 AM And then there is an issue with shampoo that I bought -- I wanted to take advantage of what I thought was a "2 for 1" sale. It actually was buy 2 and get 1 free. Even so, I was willing to do that with your 32 oz -- but the tag was not on the shelf. Only the tag for the 38 oz. So when I went to checkout they said that the 32 oz. was the same price as the 38 oz! What is with you guys? 10:23:38 AM I need to make a copy of this complaint because I really want to post it to Yelp! Shannon H Thank you for your reply and for providing the requested information. I have alerted both local and upper management about this issue to be sure this is addressed. They will be in contact with you within 4-5 business days. 10:24:10 AM Me Yeah - well what do I do with the SUN in the meantime?! -- How about escalating this complaint so I get an answer today?! Shannon H I will try but I cannot guarantee. 10:25:23 AM Of course -- And I cannot guarantee that I will ever shop at Rite-Aid again. How about sending them this comment with the "escalation" request? !!! 10:26:17 AM Okay - I'm done - Bye Shannon H As explained I will try but I cannot guarantee they will contact you today. I do understand and apologize for the inconvenience and I hope you enjoy the rest of your day!. read more

I wanted to say thank you to Mary Beth and Dennis for both always helping me and my mom out for many years now.They are always professional and friendly at the same time. I love getting the automated texting alerts and notifications for new prescriptions. I can't imagine going anywhere else for my prescription needs. Thank you so much for your hard work. read more

I was just inside the Rite Aid on Jamboree in Tustin Ranch. I observed an employee scooping ice cream. He had a long bushy beard and was not wearing a mesh covering over the beard. When I asked the Manager why he wasn't wearing a mesh covering she said that he usually does. I pointed out that it's a Health Code violation to be serving food/ice cream without a mesh covering over a beard. I'm very disappointed in the fact that the Manager didn't feel that it was a problem. Other than picking up my Amazon orders at the lockers, I won't be coming to this Rite Aid in the future. read more

The other day my wife and I went to get an ice cream and got the worst service ever, and we were forced to buy a two scoop waffle cone or we couldn't get the waffle cone. Since when your forced to buy a colossal dip that is not even dip???? Don't recommend this location read more

Rite Aid - Drugstores Near Me - Tustin, California

After receiving a phone call from George the manager, we were able to get things straightened out, and I was able to go in and get my ice cream. Kayden was helpful and accommodating to my I've cream needs. I appreciated that George went above and beyond my expectations after my frustrating experience. Will definitely return for more ice cream. read more

Quality customer service and was assisted by Anthony on this fine evening. Quick and efficient and just all around great clean friendly service. read more

Rite Aid - Black cherry ice cream - Drugstores Near Me - Tustin, California

Extremely slow service! They don't pay attention to people waiting! My prescription was called in about 3 hours before I got here. First they said there is no prescription for you, then they said it just got approved! ( which I don't understand what does that supposed to mean) then they said wait for 5 minutes. It's now 45 minutes I'm waiting here. No sign of any attention. Very disappointed!!!! read more

Barbra is amazing as a customer service and friendly staff member as well as the pharmacist Mary Beth.

11/22/2019 I was able to arrange free autism sensitivity trainings for their OC stores, which the District Manager, Store Manager agreed to. Then come to find out their corp office only approved training for this one store ONLY.THEN I find out that they only required one employee ( plus the store and district manager ) to attend the training. No other employee ! Are you kidding me? They do not see how this horrible incident has affected our son! He is paranoid and anxious when we are out shopping, because he thinks someone is going to approach him and accuse him of stealing! Our son is struggling mentally over this, and you can't even ensure that your employees are trained properly and correctly? And then you send us a coupon for free ice cream? When i told him about it, he said "Mom i don't want it. I don't want to ever go back there." NO THANK YOU Rite Aid. I will be speaking to you again soon. https://www.thepetitionsite.com/334/590/362/demand-rite-aid-to-implement-autism-awareness-training-in-all-their-stores/?fbclid=IwAR1FAIIsLdQAY2DsknkSgx0cQ_WpiuJYnGPXku0__5ErdKrvD9IZsv3iHpM#updated read more

I often go here for cheap and reliable care products and their ice cream. Either through package or at their thriftys store every flavor is so good and cheap - I highly recommend trying them. read more

Hello peeps! Many of you might not know the planning that goes into running retail business along with managing staff and catering to the public. It amazes me the little credit that this Rite Aid gets because they constantly follow the rules as So real quick: Yes, no matter what age you are they will card you when purchasing alcohol! No, you can't double up or use expired coupons, "READ THE RESTRICTIONS" first! Have patience when asking the impossible since staff can't always grant everyone's requests & management approval is always needed, especially when cashiers are limited to handle these types of situations. I shop at this store weekly and standing in line waiting for the person in front me that's taking up time especially with everything mentioned above, is ludicrous to me! I feel like these types of people obviously have an agenda. I've personally worked retail as a manager many years ago and people like this make the shopping experience awful. Furthermore, if you're scared to shop and too ignorant to understand how a virus is spread, stay at home! All stores are limited with supplies! SO...deal with it! Overall, I just wanna say thank you, Brenda, Barbara, Navid, Erica, Anthony, Rene, Andres, & Luis for always making my shopping experience a positive one. read more

Hi, At the pharmacy department, The service was really bad, the guy "Dennis" was very arrogant treating people very badly, he never answered the questions. Always speaking with attitude read more

The Pharmacy service is horrible.Pharmacists (One tall guy and another Asian american Male) are extremely rude ,unfriendly, understaffed. Worse, the pharmacist then shouts out the name of my prescription loudly.I guess they haven't heard of HIPAA or CA state law. 16 CCR § 1764 "No pharmacist shall exhibit, discuss, or reveal the contents of any prescription, the therapeutic effect thereof, the nature, extent, or degree of illness suffered by any patient or any medical information furnished by the prescriber with any person other than the patient or his or her authorized representative, the prescriber or other licensed practitioner then caring for the patient, another licensed pharmacist serving the patient, or a person duly authorized by law to receive such information." NOT HERE! NEVER... read more

I hate to downgrade, but I went in for my tdap and they had no idea how to process it through my insurance. I called my insurance right before I went in to verify that it was covered. Then after waiting 45 minutes the pharmacist told me to call my insurance again. At that point, I had to go back to work, so I called again when I returned and had no problem reaching my insurance company who again verified that Rite Aid would cover my tdap. Also, the pharmacist said that she didn't think she could give me the tdap because I'm pregnant. I think these past two experiences were enough to make me realize that they have some major training issues to address in their pharmacy. read more