Dropping off prescriptions... Pharmacy staff Rachael has a beautiful smile... Always glad to see someone enjoying their work...

At all cost avoid this pharmacy and the one at 5408 Ygnacio Valley Rd, Concord. Have never dealt with such incompetent people (this time was Pam). When I first contacted Pam I informed her I wanted to transfer a Rx "for a 90-day supply" filled at Ygnacio CVS because the female pharmacist there hung up on me. I provided Pam 1-800 # to "call for the Rx savings program card to obtain instructions on how to remove the e-voucher from insurance plan". First, why does someone knowing going to work the pharmacy call line not have a pen handy? Pam called me back and said the card was denied. I called the savings program the rep informed me CVS sent in request for Rx cost of almost $12,000. I called Pam back and provided her Mckesson's 1-800 to call and I informed here AGAIN to "specifically ask how to remove the e-voucher from insurance plan" (note this is the 2nd time I speciifcally informed Pam why she needs to call the 1-800 #). Pam calls me back and says the card was denied again because max co-pay limit has already applied. What? This is the 1st time I am using this card. I called the Mckesson's 1-800 # again and rep informed me the log shows the call with CVS, but Pam only was asking about plan information and did not specifically ask how to remove the e-voucher from insurance plan. So I call Pam on cell phone while having Mckesson rep on landline for the two may talk while I listen. The Mckesson rep obtained two pieces of pharmacy identification from Pam and called the Rx savings program card relay team. The relay rep informs us she has removed the e-voucher from insurance plan and instructs Pam to reverse the Rx to the insurance. Pam's reply, "I can't another pharmacist has the Rx up on their monitor." What? She cannot inform that pharmacist to exit monitor? While waiting for other pharmacist to exit monitor, I asked Pam, "when you called the Mckesson's 1-800 # did you specifically ask how to remove the e-voucher from insurance plan"? Pam replied, "No, not specifically". Now Pam cops an attitude and says, "I do not know the status of Rx because Rx has been going back and forth so many times already." Well who's fault is that? (Hint: not mind and not the 1-800# reps.) Pam, finally says Rx to insurance is reversed. Relay rep instructed Pam to bill the insurance as primary and the Rx savings program card as secondary. Pam does and informs what my co-pay is, which was not what I expected. The Mckesson is about to explain when Pam immediately says "I going now for I have other customers". Why? What if there was still an issue on CVS side? I drive to CVS to pick-up my Rx. Lady at counter informs me the Rx is not ready for they only have 1 box (30-day supply) instead of 3 boxes and asked if I wanted the partial order or wait until Monday for entire order. I replied, I will wait for Monday. I walked down to the frop-off window where Pam is. Pam looks at me and says how may I help. As I mention my name she turns back to her monitor. I said, I just want to understand where the difficulties are? As Pam is working she points to her monitor and says, "It's an electronic thing." What? I mention to Pam that Mckesson rep informed me that she/Pam did not specifically ask how to remove the e-voucher from insurance plan when she called. Pam replied, "I cannot say what they said or did not say". Why is she lying? I replied, "when I first talked to you I mentioned that you needed to call the Rx savings program card to obtain instructions on how to remove the e-voucher from insurance plan and I repeated that to you in another phone call". Pam replied, "I never had so much trouble with an e-voucher." That's it! No acknowledgement nor apology for her incompetence. I return home. Half hour later I receive a CVS auto call saying my Rx is ready. I called CVS and good ol' competent Pam answers. I ask if she may verify Rx is ready for I just received CVS auto call. She replies, Rx is ready. I replied, so why was I informed the order could not be fully filled until Monday. She replied the warehouse shipment contained the medication. What, they could not check the warehouse shipment when I was there? Pam, replied we just received the warehouse shipment. Ah, like I am suppose to believe good ol' competent Pam that warehouse shipment came, they went through the shipment, and filled my Rx during the short period since I left CVS? read more

Ok, now I hate this store and every other store which has been body-snatched by CVS. No more tchochkes, lots and lots of the unusual food items gone, all the sale stuff that used to be stacked in front gone, plants, all gone, gone, gone. But prices are up, up, up. You may as well shop at 7-11 for stuff. They have the same minimal selection and the same sky-hi prices. Poor Longs, we'll miss you. CVS, go back to where you came from! read more

After being a Safeway pharmacy girl for years, CVS is a revelation! They do so many things better than Safeway, like page you on the intercom when your 'scrip is ready, instead of having to check back at the counter every 5 mins. In fact, it took them less than 5 mins to fill my prescription...I was happily blown away, and changed all my prescriptions over to them on the spot. Never again will I have to roam the aisles of Safeway waiting for them grab a box of pills for me. I'm a CVS convert as of today. read more

I don't have negative feelings about this place like a lot of reviews tend to. It's a chain drug store close to my house with a great parking situation. I've filled my prescriptions here out of convenience, and they have them ready to go within minutes typically. read more

Typical drugstore--not very spectacular. The little old ladies who live around the corner all come here so they have a good selection of medical stuff and cosmetics and plants. The parking lot can get chaotic so watch out. read more

first time ever trying to return something here after frequenting this location for 3 years, and they hassle me about having cut off the tag. I returned a cane. The tag was zip-tied to the shaft of the cane when I first bought it. of course I had cut off the tag, used it for a couple of days, found it not to my liking and returned it with the tag and receipt. They ended up taking the return but not without grumbling about how they didn't have a way to attach the tag back to the cane. After telling the cashier that I have several bags of zip-ties -- at about 100/bag -- at home and that I guess I should've used one to put the tag back on for them, she replied 'yes, you *should have* but you didn't, did you?' ... anyway, she completed the return, but not without making me want to avoid this place like the plague going forward. cvs, news-flash, just checked amazon and 100 zip-ties are only $3.22... and since you're a major retailer, I imagine that you could get them for significantly cheaper at wholesale. just say'n. read more

A note to CVS: Give me my Long's back!!!! I don't like the way they discount. I don't want another card in my wallet or company having my phone number. The pharmacy is awful. The new employees are underpaid robots with bad attitudes. Remodeling was a mistake and makes the store look trashy. Yes, I am upset CVS took away Long's. I don't see how they will ever make it in this area...but I know I will be wrong, unfortunately. Target here I come. read more

Open Christmas Day. Purchased eggs, half and half etc. Nice that they are open and have good stock on Christmas. I am returning more often now that I have experienced their positive attitude. The staff helped out when I could not find a few items I figured were long shots. Surprise they had em. read more

This is a normal CVS. Nothing out of the ordinary positively or negatively. They did fill my prescription very quickly. But the shelves seemed rather empty and the pharmacist was rather short with me. But he was also quick about filling my drugs. I'll probably be back but won't go out of my way. read more

Joey's definitely a fresh addition to the staff here! He's very helpful and patient with us as we bought several items in 6 different transactions ( plus 3 women talking to him at the same time!) Not to forget too, this guy serves with a big smile . CVS should hire more staff like him!!! way to go Joey! read more

The pharmacy staff is really friendly and helpful when I have questions on meds. I've been coming to this store for some time now and I will continue . read more

As far as pharmacies go, this is a good one. But as a store goes, this one blows. Every time I've gone they always seem so understaffed and the lines are longer than they should be. They're not the best at keeping their shelves stocked, but when they are stocked they have a pretty good selection of things from makeup to skin care to snacks. read more

I don't usually go to this location, but I came today because the Clayton store didn't have my item in stock. My experience was brief but very pleasant! I was immediately greeted by one of the staff members and she asked me if they can help me find anything. I told her the cosmetics brand I was looking for and she showed me the section, and said to let them know if I had any other questions. I found my item, but didn't see the color I wanted. I asked the same associate if they might happen to have more in the back. She led me to a promo display with more of the item, and we found my color! Checkout was smooth and the cashier was friendly as well. Overall, I was very pleased with my quick stop here! I wish I caught that first woman's name, but she was slightly older and had dark straight shoulder length hair and was very nice, her service for my simple visit was so exemplary I simply had to write a review! read more

The staff is rude and so is some of the managers. They seem to think that customer service is a nasty chore. I had bought something that didn't work out for me. I asked if I could still return it if I didn't have my receipt but had bought it on my CVS card. I was told that I could, and that was it. Never bring your ID or anything like that. Well, my husband tried to return it and let's just say that the older woman didn't seem to believe that he bought it due to his skin color and tattoos. I had to go in and spoke to a manager who took care of my and was nice. I got a cash card and bought some cigarettes for my husband on it. A few days later I went in to use the rest of the card and had a almost $4 balance left on my card. I asked the lady what the cheapest cigarettes where and she looked at my pregnant belly and told me that she would not sell to me because I can't use the cash card for that. I asked to speak to a manager who was some girl, and said the same thing. I called corporate and they said that policy is they have to side with the manager.....WOW! The DM tried to call me a few days later, but at this point I'm so done. Gone are the days of the customer being right, or even wanting your business. Run far, far away from this store!!! read more

I came to this store because it was close. But I am thoroughly annoyed at how every CVS I have been to has had such a slow checkout. Typically due to slow checkers or a lack of checkers. Other than that, the store is fine. read more

Horrible customer service. I have never been to a place where half the stock was missing. Asking someone for help forget it!!!!. I asked one person for help and I swear she was under the influence of alcohol because of the smell and the way she was acting her name was Mercedes. I complained to the store manager and he laughed, seriously he laughed and said he would talk to her! are you kidding me!!! read more

I love love love this store. The people that work there are so friendly and helpful. They have a reward program that is fantastic. I never shop at Walgreens anymore, because this store is 100% better. Sometimes the check out can be complicated and their cashiers do a great job of making it all work. read more

See I first thought CVS was going to be a complete 180, but they are actually well organized than Longs. I like going here because the items are not scattered all over the place the the other one. Yeah sure you may be used to where items are placed, but then again this is CVS and not Longs, so Yes things will be different. I feel that the people are so much nicer and friendlier. I got the privilege to meet Neal and he's the bomb. Thanks for your help Neal. read more

I have been customer for years and go to this CVS on Treat in Concord and the one on Broadway in Walnut Creek. I have never had a problem with employees asking me for help when I don't need it ' or seeming to follow me around. I don't steal so I don't have a problem with. This employee who work there name Christina was the one who followed me around and cashier when I paid for my purchases. In cash and had a receipt. When I left to go outside this Black female security guard came up to me to say she got a call that I was in the store stealing. I never stole anything ever. This Is grossly unprofessional for CVS employees to approach paying customers with stealing when they have no bags and only they purse with 3 items I bought in it. I am pissed off because I am Black this employee called security. She would looked stupid because it wasn't but 3 items I bought in it. I really thought she got me mixed up with someone else. Is CVS too cheap for surveillance cameras. So you can zoom in and actually catch the people who really do steal and not some incompetent employee who watch the wrong people read more