The worst customer service. My prescription was in back order for 2 weeks and they couldn't help me transfer it or expedite the order. Their response was "be patient, we are busy". How do they expect someone to go without medication for this long??? They are always "understaffed". Cool, so I'll just suffer without medication while you guys figure out how to hire people. Literally the worst pharmacy experience I have ever had. read more

F you CVS and your long azz line for prescriptions, your stupid automated phone system, your inability to ever answer the phone, your overpriced crap that is always out of stock and your dumb azz 6 foot long receipts. I hate this company and this store in particular. Ten days jacked around without my prescription. read more

Worst CVS... I wouldn't waste your time going here if you need employee assistance at all. Terrible customer service. I went in to get my passport photos taken after calling in and asking if they were available to take them earlier that day. After waiting in line for 10 minutes because the employee was talking to her friend, it was finally my turn. I approached the register & asked if she could please take my passport photo as I had called a little earlier. The employee, looked at the line that was created in her 10 minute chat with her friend & said, "oh sorry, the camera is not working, it might work tomorrow..." My thoughts: But you take photos with a digital camera... but I just called lol I then proceeded to go to the CVS off victory. The staff is much more accommodating & caring. It took the employee maybe 5 min to help me thoroughly. If you need passport photos, go there! Honestly if you need anything, just go there. The CVS on the hill is terrible. read more

Never use this pharmacy! They are awful at their jobs in so many ways: 1) Never properly staffed. Always long lines and one person moving at a glacial pace behind the counter. 2) Horrible customer service. If the one person behind the counter were moving at a reasonable pace, the wait wouldn't be so long. However, no one there cares about their customers' experience, so they don't make any effort to help their customers with any urgency whatsoever. Furthermore, no one takes any initiative/ownership of solving customers' problems. It's always some issue that is somehow our issue to fix rather than them trying to find a solution to us. 3) Their computer system is messed up and no one has any interest in fixing it. Every single time I've been there, there is some kind of issue with my prescription. My doctors are always baffled at whatever issue they have since these are never issues at any other pharmacy. And again, no interest or ownership in helping solve the problem, just another homework assignment for me after I've waited half an hour in the interminable line. 4) The pharmacist is rude and unprofessional. He is highly defensive and does not take any responsibility for any issues that may be occurring. He doesn't seem to realize that he is in a customer service job, and his customers are very unhappy with the job he is doing. They basically should be ashamed with themselves. Pharmacies serve an important public function, and they are failing miserably at it. read more

I like to have my medicine and my daily care from cvs pharmacy I feel they always checking the expiration date Even I buy some of my Keto snacks from there and it taste good and delicious Face mask required and social distancing They have big parking for everyone including handicap And they have hand sanitizer station too read more

CVS Pharmacy - Drugstores Near Me - Burbank, California

See all

This store had employees that are not professional or kind at all. I had been waiting for help in cosmetic department for a while when I went to ask a team member named Alfonzo and he said they're very busy and told me to look at all the people he had in front of him , and I said well you should have more staff . And he said you're right and then turned to his associate and repeated what I said while laughing. I walked back to the cosmetic department, a woman approached my daughter and I, grabbed our items and then started walking away without saying anything. Of course I was confused and I asked her if she could let us know what was going on. The woman started arguing with us saying that that was the way they've always done it. Though I had no problem with my items being brought up to the register, only wished she had communicated that instead of rudely walking away and assuming I'd know their protocol. She continued to yell at us as we're trying to walk away in front of several customers. Overall I would say both employees were extremely unprofessional and rude. read more

CVS Pharmacy - Blonde woman with Starbucks in hand was the second associate who was rude - Drugstores Near Me - Burbank, California

Horrible Service at this CVS pharmacy rude staff. There is a big line of patients waiting for their RX and all they doing is laughing and joking. I got there at 8:30 my doctor send my RX at 7:45 and it wasn't ready and they could expedite my medication when they close at 9:00pm. I work in a Doctors as well and I have patients that also complain of this pharmacy. They never answer the phones either. You guys need new efficient staff that really want to work. read more

Worst pharmacy. The line is crazy, and there's only one cashier. Everyone is just walking around and no ones is doing their job! People are waiting with pain for over 30 minuets for their medication Literally the worst cvs read more

AVOID THIS PHARMACY AND CVS!!! Mary at the pharmacy yelled at me today in a very abusive, unacceptable way! I have never been yelled at like that by an employee ever before. She tried to close the pharmacy early. I got in line at 5:45 pm. The pharmacy doesn't close until 6. She then screamed at me because she didn't want to help anyone. I will never use CVS again after the horrendous way Mary and the store manager treated me today. It is truly shameful. read more

I don't appreciate having an employee hover 1 inch behind me while I'm purchasing a $1.29 chocolate bar at the self checkout. Why don't you trust your customers not to steal and give me at least 6 ft during Covid. So ugly and so rude. read more

Oh Lord, where to start. 1) Pharmacy doesn't answer the phone, even on repeated tries. I actually drove to the store to complain. "Sir, we are giving out covid shots and don't have enough people!," the tech exclaimed. Oh. Well. That explains it. 2) Staff is consistently rude. I get it -- they're probably up to here with people bitching about them not answering the phone. (See # 1 above.) 3) Asking them to call a dr's office is like you asked the Queen for a knighthood. They just stare at you. "This is on the doctor's office to phone it in!" Yes, I love being trapped in the middle as a patient trying to get a scrip filled. 4) Go jump off a pier, CVS. 5) Get out, dry yourself off, and then jump in again. read more

4 am after charging the tesla, we run to cvs to use the bathroom and the employee told us is close to public, no bathrooms.

UGH! so done with this place. Always a problem with this darn pharmacy. Also a wait even though, it says pick up is ready. Today couldn't fill my prescription because the pharmacist was out for over a week and they need her PERMISSION to order it! What the heck, it's medication - a necessity not an appliance. The silliest thing I have ever heard. I was not aware the system is connected and I could go to another CVS. Out of my way but in the nice Target in the same city. I won't have to go through all the approvals again by insurance. So I am a ghost. I am gone from this one on San Fernando Road - BOO! So glad to be done with you and those high CVS prices in that store. Now I'll drop off my script and shop at Target, save, enjoy the nice employees there and - WIN. read more

4/3/2019 Hey people, if you called ahead to see if your prescriptions are ready or not, no need to. Coz they lie, you never get them as promised. I were told to wait another 10mins when I got here. (It was promised to me ready the day before yesterday 3pm) Then, I yelled really loud. They freaking pulled my nose spray out of the drawer below in nano seconds. Oh I see, I just need to fu*king yell top of my lung to demand seeing a manager to get my freaking nose spray right away. It was wrapped in a brown bag with labels on it, been seating there all dah time. Why don't you eat something, so your brain can work properly! Totally don't promise me shi% ever again! Fuk tart 4/2/2019 Just go f%ck yourself asking for 3pm to pick up my prescriptions, came in at 6 PM, you still asked me To wait and other read more

CVS Pharmacy - Got this with a 40% off coupon, walking out of the store feeling I'm stealing this lol - Drugstores Near Me - Burbank, California

After my husband went to CVS on Alameda in Burbank and had a bad experience today with rudeness from the pharmacy employees, he had a good experience here. Very professional and nice. Thank you. That's what we needed after finding out our little one has a pink eye, fever, and a bad cough on her kindergarten graduation day. read more

I met the most pleasant and helpful lady while looking for body lotion today. She took her time to share which products she has used and would recommend for dry skin. It was refreshing to get this kind of customer service at a cvs or any pharmacy !! read more

I love this store and shop there very often. They carry a wide selection of products. The store is lighted just right, has wide isles and all employees are helpful and friendly, always. I always have good experiences shopping there. My previous review describes in more detail why I love this store. I just want to add that Elisa, the new employee to this location (I saw her today for the first time) was helping me today with a genuine smile - it was wonderful! read more

I would give Tamra 0 star for her lack of professionalism. She refused to fill my prescription with Kaiser even though I have done this many times at cvs pharmacies before. After she learned that I know that a KP prescription can be filled at CVS, she then proceeds to tell me that I need to call KP to have them transfer it and that it would take 24 hours. Not only did she give me false information, she did not try to help at all!!!. I went to another cvs nearby and filled my prescription. Such a miserable human. read more

Just got last minute Christmas cards done. It was super easy online and it was ready in store in 20 mins which was great. I got there super excited and when I saw the cards I was so disappointed. The image was completely blurry. I paid for a high resolution image on Etsy to make sure it was nice so I knew it wasn't my image. The lady who helped me asked if I would like them reprinted. She called the store manger over, the name is Darlene. Darlene decided that my cards were just fine and that " I can take them or leave them". She wouldn't reprint or offer any other solutions. She was extremely rude, she said what she had to say and walked away and I was left at the register alone. I had to ask an employee if she would check me out. Another side note about Darlene: she was wear a rhinestone mask which was completely see through and offered no protection. Please avoid her if your trying to be Covid safe. read more

Came in here just to pick up some cosmetic lashes. Asked Fernando to unlock the security tab for me and proceeds to tell me that I don't need false lashes because my natural ones are better and how he prefers woman with natural beauty. Asks me if I have tattoos then tells me he regrets his because they make him feel tacky . Never asked for his thoughts and opinions about myself or my tattoos. Brings the wrong key as he's distracted trying to rizz or diss me . Comes back with the right ones and says " I don't even know why I told you all that " very eerie and creepy experience so unprofessional. It was late at night too be safe ladies. read more

CVS Pharmacy (Manager) @ 1015 N. San Fernando Rd; left me in tears and complete neglect. He was yelling and extremely angry, he said never come into my store, you are not welcomed. Growing up and getting married in Burbank helped me realize that this store only helps their kind, they have haughty looks especially, RITA. Nevertheless, my medicine was denied and it's seriously dangerous since I could have epileptic seizures if I don't take as perscribed. Additionally, the store is seldomly cleaned the front of the store and the parking lot are always dirty with urine and fecis from dogs to humans, and transiants. The Pharmacist Manager s name is Hovig. read more

Gotta love it when you go online and want to buy a product that is listed "online or in store". Then when you call. You're told "we don't sell that here. Not ever". AFTER SEEING IT ON THEIR WEbSITE Get your Shi*t Straight. Sad when employees don't know the products your store is selling. It's cool. Sure you guys don't care when you lose customers. read more

The people at the pharmacy (if by a miracle they even pick up the phone) are rude & incompetent. A guy who worked at the pharmacy said he couldn't do a transfer for a prescription from the Northridge (Balboa) branch because apparently the Northridge CVS was holding the prescription & it was "locked." BRUH. This CVS is always empty. No wonder. Nobody can't get decent customer service. read more

Evelyn and Karina were very kind and helpful. They answered all my questions and made me feel welcomed. Thank you for the excellent customer service. read more

The Worst CVS ever... The customer is always wrong and they are very unhelpful. I will never shop here again.

They must have hired new people because so far everyone that has worked at this pharmacy has been fantastic at their service. As far as communication, work ethic, & overall being helpful & nice. read more

Great clean store. Always have coupons online or in store. Today picked up some shaving get for hubby. read more

CVS Pharmacy - Love the local cvs. Mostly I love the coupons I always get by email and you can print it in the store as well. - Drugstores Near Me - Burbank, California

I don't normally write reviews for Drug Stores but I need to say that this is the ONLY drug store in the area with a home health department. The person who runs it is amazing and knows everything this is to know about compression stockings. Really amazing. read more

I blame management at the pharmacy. I don't think they care about their reputation at all. I went through their reviews and it's embarrassing. I get automated phone calls all the time that there's medication ready to be picked up. I go to pick it up and of course they make me wait 20 to 30 minutes each time. Today they made me wait 40 minutes, the first 20 minutes I went back to remind them that I was waiting. They said 20 more minutes so I waited again just to be told that they didn't have the medicine. So why did you make me wait? I don't understand. I'm a 70 year old woman who is taking a risk leaving my place during this epidemic. Get your act together people. Mess! read more

Nice staff but damn CVS, 3 registers in the pharmacy never more than 1 person working. Never. Busiest hours 5:30-830.. 1 person. Basic pickup will be 45 mins. read more

I had made an appointment through the cvs website for a COVID booster shot. Arrived 5 min before the appointment time and informed the pharmacist of my appointment. The pharmacist sharply tells me that I'm wrong and checks on the computer of my appointment time. And tells me that it is 45 minutes later. I genuinely thought that I had made a mistake and apologized to the pharmacist. But upon double checking the text reminder from cvs and the verification email from cvs, I realized that I was correct and tried to show the appointment time on my phone. The pharmacist did not care. The most disturbing part was that the pharmacist was very rude the entire time and made it seem as if I did something wrong. I will not recommend this location at all. read more

HUGE HEALTH RISK AT THIS PHARMACY Thank you CVS for dropping the ball on my husband's prescriptions. The poor guy just got out of surgery and is sitting in the car, in pain....while CVS doesn't do their job. First of all, I made sure the Dr office called the prescription in. I was there while they talked to Lucine. I get to the pharmacy....and not only did they not even input the prescription, but they are out of the painkiller my husband needs. Mind you, I'm writing this at the pharmacy counter. Now I have to wait for the meds, while my man is in the car. What was the point of even calling it in? Thanks for nothing One last thing I need to add..... One of the prescriptions they gave me (after waiting for 40 minutes...) is a prescription for antibiotics. On the bottle the description said to take the pills every 2 hours until the pills were gone. That sounded off to me and when the doctor called my husband to check on him, I asked him about that. CVS GAVE MY HUSBAND THE WRONG INSTRUCTIONS OF USE. If we followed the 2 hours in the bottle, he would have destroyed his stomach and ended up in the Hospital. What kind of Pharmacy is so irresponsible to put people's health at risk????? DO NOT EVER FILL A PRESCRIPTION HERE. THEY ARE NOT TRUSTWORTHY. DO NOT PUT YOUR HEALTH AT RISK. read more

CVS Pharmacy - No antibiotic is taken every 2 hours. It was caught on time before it put my husband in the Hospital. Don't trust this CVS!! - Drugstores Near Me - Burbank, California

The wait time for calls is ridiculous. I understand needing to be on hold for 5 minutes, but waiting almost 20 is unacceptable. When I went to get a prescription filled by a doctor, I was told they had none in stock and would get it to me "next week sometime." I need this medication to function and they didn't seem to care or put an emphasis on getting it to me in a timely manner. It's been a week and they still have not updated me on when they will get my medication in. Worst of all, I was prescribed a necessary prep-medication for an upcoming procedure and it has been 4 days and my prescription is still on hold. I need this medication by tomorrow and I literally cannot have this procedure done if I don't take this medication, yet it is still on hold. Neglectful, slothful and just unprofessional. Please improve your worker's behavior. read more

horrible experience with Lucy at the front store. It says customer service on her name badge but she has ZERO customer service. Very aggressive and horrible attitude. Can't work at CVS with that kind of attitude. The store manager is great but she doesn't have great help. read more

This cvs is not great. I thought the customer service wS terrible. I came in for a prescription and they we so unhelpful and completely uncaring on every level. This cvs is he most convenient not I will travel out of my way to go to another location for better service. read more

CVS Pharmacy - Front. - Drugstores Near Me - Burbank, California

I bought a Prepaid Visa card, and Mylene was supposed to activate the card. Truth is that she was a nice lady, but also completely clueless as to what she was supposed to do. I put $60 into the card. I said, "Are you sure this card is activated?" and she said yes. It ends up that the card was not activated. I went in for a refund and the manager, Ricardo, said he couldn't refund the card and that I had to talk to Visa. What a great way to sucker in customers, get them to pay you $60, and LIE to them. As others have noted, this place is completely incompetent. They must hire people off the streets. And Ricardo, perhaps if you didn't go outside to take so many smoke breaks, your store would have a better reputation. read more

Three reasons why I didn't like shopping at this store. 1 - Long line, only one cashier, and no self checkout option. 2 - Even worse, old lady holding up line writing a check. 3 - Adding Insult to injury... Alarm goes off when I leave the store. Apathetic staff says it happens all the time.. read more

The most incompetent people work here! Big disappointment. Tried to do a return and they couldn't return the item bc they were afraid of charging my card. Lol unbelievable messy people. read more

I needed something out of electronics. I asked a staff member to help open the case. Instead of calling in or helping she said I needed to go over and push the service button. I went back and pushed it, waited for a few minutes until a staffer came by. I thought he was here to help open the case, so I asked if he could open the case. He then told me I didn't push the button. For the record, I did and I heard the sound when I did. He went and got the key and I went on my way. Not the end of the world, but there's probably a better way of doing business and better drug stores out there. read more

There was an older man working at the cash register today and my sister went to ask him for help and he was super rude and snappy to her for absolutely no reason. Maybe he was just having a bad day, but that is no reason to ever treat a customer like that. read more