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    CVS Pharmacy

    1.8 (351 reviews)
    Open Open 24 hours
    Updated 2 weeks ago

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    Pharmacy pickup- stress inducer.
    Wendy G.

    Buyer beware. Just go to another pharmacy. If I could give no stars I would. Urgent care script called in 45 minutes ago, checked at pickup, told its 15 minutes more "getting expedited." Come back to the window only to be told- there's a problem, go to drop off. Drop off needs to see the insurance card. Now it's another 20 minute wait. Please note we are REGULAR users of CVS/Walgreens with weekly scripts. Be truthful. Check the insurance at pickup if in doubt. Problem is still unresolved.

    Continues to have terrible customer service despite a recent makeover. Pharmacy is rude, slow, and lacks any warmth towards customers. Just told 15 minutes for an expedited order, only to be called while still in the store that it would actually be much longer. And there is no one currently in line. Ridiculous. Corporate headquarters needs to come in a retrain/revamp this location. For such a premier location in a major metropolitan area, this is not a flagship store by any means.

    Hair sticking out of my bottle of pills

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    5 months ago

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    13 days ago

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    2 months ago

    This CVS is the worst getting my refills is always a disaster. Use another pharmacy!

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    1 year ago

    Absolutely horrendous. I keep giving them another shot and they're just horrible. Slow, disorganized, just terrible.

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    Page 1 of 9

    Ask the Community - CVS Pharmacy

    Review Highlights - CVS Pharmacy

    If you want a great ending to your night, come to cvs to talk to Margaret I'm serious.

    Mentioned in 4 reviews

    Read more highlights

    Burbank Compounding Pharmacy

    Burbank Compounding Pharmacy

    (82 reviews)

    $$

    Great people, fast service!…read more I've called different places regarding my dog's medicine and everywhere else they charge more. Another pharmacy wanted $1200 for the same medication I get here for $79. Unfortunately my dog was diagnosed with an autoimmune disease before I had a chance to buy her pet insurance so I have to pay out of pocket. Pharmacist was a little confused when the prescription said "beef flavored" and asked if I still wanted to get that flavor for my daughter. We all had a laugh when I explained it was actually for my dog, not my daughter. It's a 20 minute drive from where I live but it's definitely worth it.

    I have nothing but great things to say about this pharmacy. I needed to get away from my local CVS…read more It's too hectic and they never have my medication in stock, the only thing that I did like was their drive thru. So in searching for a new pharmacy, I came across this one. There is parking structure parking here and they do honor 15 minutes of parking for free, so best believe I high tail it as soon as I park. Make sure you take your ticket with you so you can get your exit ticket at the kiosk before you get back to your car. I've never had to wait in line for my prescriptions, it's always been in and out in less than 5 minutes. The pharmacist and the techs there are all so nice and are very helpful, they're also pleasant on the phone. They make a courtesy call, which is a recording, when your prescriptions are ready to either be picked up or delivered to you, which I also found convenient. They also offer free delivery, which I finally used twice, and I have to say the service is top tier. Their delivery driver is very kind and courteous. This pharmacy is truly top notch!

    CVS Pharmacy

    CVS Pharmacy

    (18 reviews)

    CAUTION: My Mom left crying!…read more Today on, April 15 2022, my mom went in to show the pharmacy an opened bottle of medication they gave her. This is the Second time my mom has received her Thyroid Medication that's supposed to be sealed from Manufacturer, opened. After the first incident, she respectfully requested to obtain a sealed bottle direct from the manufacturer and yet, this happened again. My mom routinely picks up her meds and as usual this pharmacy bills her insurance. She took it home and when she finally opened the bottle, the seal had been completely tampered with and opened. (See pic) She isn't going to risk her life ingesting pills out of an opened bottle not knowing if anything is wrong with the medication. The Pharmacist dismissed my mom and made her pay out of pocket for a second NEW UNOPENED BOTTLE of medication. Since this is the second time and she's paid out of pocket twice , I plan to report this because I don't believe it's right for a Pharmacy to bill insurance and take her $90 copay for tampered medication AND then charge her a second time for a nontampered unopened bottle of medication that cost her $142.60 (receipts on hand). There was no corrections made, no apologies, no investigation in to the opened bottle they gladly gave her in the beginning of April. Yet, there was no hesitation in having her pay solely out of pocket, an additional $142.60 today because the Pharmacist said she cannot do anything. It is unbelievably frustrating to pay twice for the same medication within a few weeks! This practice is unheard of and a patient shouldn't leave in tears over her medication. I am going to look further in to this and do my best to make sure this doesn't happen to other clients. For dismissing my mom's concerns and handing her tampered medication to begin with, then getting paid out twice, one star is the lowest I can give. They should have taken the opened bottle back and investigated with their tech/pharmacy/ manufacturer instead of getting paid twice by my retired mom that's getting by on social security. This pharmacy got paid by insurance plus her copay for a bad bottle of medication that they take no responsibility for and, instead, made her pay out of pocket again to receive a sealed bottle of her medication. This definitely needs to be posted. Consider going elsewhere for your meds. If you decide to come here, BE very CAUTIOUS & OPEN/CHECK your bottles in front of them before you pay & sign! We are trying to see what recourse we will take.

    Before I begin, my mother and I have been coming to this CVS location since it opened. We always…read moreget really good assistance and customer service from Janet, Carmen and Elly. The reason for the one star (and I'm being very generous) is in regard to Young In Yun. The worst customer service from a pharmacist. She was rude to my mother and myself for simply asking questions about their system. Don't know how CVS managed to hire someone like that given that pharmacists are there to assist customers with ANY questions. Young in Yun, you're not doing us a favor --it is part of your job. Young In Yun = RUDE Young In Yun = RUDE Young In Yun = RUDE and for the record... Young In Yun = RUDE So Young In Yun, before you hide behind your tall counter with the attitude that you're doing us a favor, buy yourself a personality with a side of customer service. If not, perhaps you shouldn't be a pharmacist. Not using this CVS location anymore. For all I know Young In Yun might "accidentally" fill my prescriptions with something that might get me very sick -or worse...

    Pavilions Pharmacy - Pharmacy

    Pavilions Pharmacy

    (7 reviews)

    I hate to see anything less than a 5 star here. This crew is great!!! They are friendly,…read moreefficient, and go out of their way to help. Have used for prescriptions, vaccines, and questions with OTC products. I've dealt with other pharmacies where you wait in lines for 30 minutes, pharmacists give you wrong info, and people are unfriendly. You will find none of that here. Shout out to them today for saving me $1000 (yes ONE THOUSAND)on 1 prescription by directing me to a manufacturer copay card!!!

    Highly disappointed when I picked up my prescription today Sunday March 23rd at 4:55 p.m.. I…read morepreviously posted a five-star review because I was offered a gift card and another opportunity to get another $50 gift card after filling five prescriptions this was approximately a year ago. So the last time I was here was just a couple of months ago and my card was stamped and I'm on my way to getting my fifth stamp. Well for today when I gave the pharmacy personnel the card to be stamped to count toward my next $50 gift card the response was oh no that program's been over for a year. I explained to the person working and the pharmacist on duty at that time that it hasn't been over for a year because I just had it stamped about 3 months ago when I got my last prescription filled. The girl at the checkout counter kept on and on about no done now it's over for a year and mentioned something about 20% off replacing it blah blah blah and then said I could talk to the manager John. So I said well they're not going to know that I have my purchase because you didn't stamp my card and her response was you have the receipt so they're going to know that you got it today and I said okay and I they said just go talk to John okay so I'm going to go talk to John the manager. I go over to customer service to ask for John the manager and I am told that John is not the manager of the store John is the manager of the pharmacy and he's not here today. So now I'm clearly not happy that the two workers at the pharmacy clearly sent me over to the manager John assuming it's the store manager to customer service which she said yes go over there only to find out John is not the store manager he works at the pharmacy and John's not even working today. And can I go back and talk to the girls at the pharmacy no I cannot because they closed at 5:00 p.m. which is precisely the time that I went over to where they sent me to find non-existent store manager John. So that's my one star review I don't appreciate the runaround the lack of knowledge and the total argumentative attitude that the pharmacy clerk had about a program I was approached by Pavilions to join. A simple John is the pharmacy manager and he is not here today but when he comes in tomorrow you can call him and discuss it with him or come back in instead of sending me across the store full well knowing there is no John the store manager. This should have been handled differently. I am unhappy. Maybe I won't use this place again if that is how customers are treated.

    CVS Pharmacy - drugstores - Updated May 2026

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