The worst customer service. Long lines with not enough people to check you out. As well, they don't answer their phone.

This review is for the bathrooms only. The store itself is just about like any other corporate store right now, understaffed overworked people usually. But I've seen these bathrooms periodically, and they look like they've never been cleaned the whole time I've been going to this cvs (11 years). Shouldn't a pharmacy be a little more concerned with hygiene and health?! These pics don't do it justice either... read more

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Terrible system. If you don't mind waiting a half hour then it's fine. A window to pay and a window to pick up your meds. Too many lines. Ridiculous. read more

I'm not sure what can possibly take the pharmacy to run my insurance and give me my medication, waiting for close to 2 hours! 30 minutes on, but 2 hours? Came to pick up medication and they hadn't applied my insurance, so I had to wait.... So if you are in pain or need your medication soon (at 24 hours pharmacy)... you might as well wait for regular business hours pharmacy. read more

Not sure why there are so many bad reviews, seems like they are mostly focused on the pharmacy. I love this store, everyone has always been friendly and helpful. Miss Pascale Peguero is a pure delight and a great addition to the team! I read more

I was on the phone on hold with this pharmacy for 3 hours then they hang up the phone on me. Second time I called they put me on hold again. While I was on hold I drove to the store, stayed on the line with my phone on speaker. First employee said you are yelling I don't want to talk to you, by the way I wasn'tyellingi just asked for supervisor. Then Erlinda came and told me if I pick up your call I won't be able to help my customers in the store. When I said that this is not home depot or other retail store this is pharmacy and this is related people's health they suppose to have someone answering phones she threw the prescription on my face and told me to go to another store. I hope I HOPE the store manager will do something to improve the customer service in this store. Oh ya to Erlinda..... as I said earlier IF YOU DO NOT LIKE TO WORK DON'T WASTE THE POSITION, THERE ARE LOTS OF PEOPLE OUT THERE WHO HAVE BETTER CUSTOMER SERVICE SKILLS LOOKING FOR JOBS. SHAME SHAME SHAME... read more

CVS Pharmacy - Drugstores Near Me - BURBANK, California

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Margaret is the best / most helpful person I've met. I would come back again specifically just to see her. Helpful and attentive and ready with jokes to make your whole day. If you want a great ending to your night, come to cvs to talk to Margaret I'm serious. Thank you for making my whole night better. I'll never forget it. You're the best read more

So we had a problem trying to get our passport pictures over at the CVS on Hollywood Way in Burbank, California and this wonderful front desk assistant named Juan Garcia took his time to help us and figure out how to get it done. He was very polite and apologetic for how long it took. It's nice to see some great employees still exist. Great job. read more

The worst pharmacy I've ever been to in my entire life. At 11pm you'll still wait 40 minutes behind 3 people. Only to be told that the prescription ready for pick up you've been getting calls and e-mails about can't be located. Beyond ridiculous.. this place should be shut down. read more

The pharmacy really went downhill since they changed managers, and it was already bad. Just expect wait times of half an hour to get to the front of the line and you'll be fine read more

Get ready to: Wait. In. Line. Doesn't matter when. You could come in at 2am on a Sunday and you will still wait in line. Service is not great and if you need help finding something in the store you can forget about it. But it's a 24/7 CVS so it's great to send your prescriptions here so you can pick them up whenever. read more

I've been to many CVS pharmacies in various areas, this one was superior in many ways. Standing in the skin care aisle I was actually approached by Consuela who asked if I needed help finding anything, how refreshing! And she led me directly to the item. The Minute Clinic was in stark contrast to the Montrose location I recently had a terrible experience with. I'll go out of my way to shop here. read more

Really wish there was a zero option. I called on 2/16 and waited 37 minutes for someone to pick up the phone. I was told by a young lady the 2 nose sprays were back ordered and cough syrup would be in 2/20. I asked her to repeat it to write it down. I show up on 2/21 to pick up the medications Anita tells me the cough syrup isn't ready and sent me back to the check-in line to recheck it so I wait in line for 30 minutes to be helped by Ricky who I tried to communicate that there is a miscommunication with the pickup line. They send people to check in and don't alert them they have to get in line. So he starts helping the woman who cut in front of me. I felt he ignored me and just continued to ask for the patient's name and date of birth. I don't understand why the person giving me the medication couldn't tell me my medication was ready. And when I called on 2/16 I wasn't given the correct information. Please talk to your staff. I waited in the pick-up line to be sent to check in and then back to the pick-up line to wait again. 45 minutes total. Very dissatisfied read more

What's not to love about a 24/hr CVS??? They always have what I need. The staff is friendly. The place is clean and big. There's always parking up front. read more

As a repeated and more seasoned customer, I have not always had the best experiences with this pharmacy but appreciated their understanding and accommodation later on. They are probably overworked or stressed due to amount of patients, but I get the impression they are just sincerely trying their best to get through the day and help those they can. Thank you. read more

This place sucks. I tried to come in for a tetanus booster. I get that pharmacies aren't going to be the epitome of customer service but holy hell I was on hold for such long stretches while also being disconnected. I had to call about 5 times, honestly it was easier to just drive over to speak to a human being. The staff I managed to speak to on the phone was incredibly unhelpful before disconnecting the phone. They just did not seem to care and kept telling me to make an appointment online. But the appointment online asked me to confirm availability with the pharmacy. And that turned into a bunch of catch-22 bullshit. read more

Looking at the reviews, it looks like I'm not the only person who's had problems with the pharmacy. I was there my 2nd of 2 vaccine shots that had to be done before the end of the year. I don't currently have insurance, so I had to pay out of pocket. The women who gave me the shot was great, but then she turned me over to this guy giving me a bizarre attitude. I'm about to pay with credit card, and he asks "Are you sure you want to do this?" I'm like, "Uh, yeah". He then says "Do you know how much it is?!". I said "Yes". I paid as he was constantly shaking his head, how could you be doing this kind of thing. Would he have preferred if I just walked off and didn't pay at all? Someone really needs to talk to this guy. If you're working ringing people up at a pharmacy, you need to be like a robot. No weird comments or attitude. read more

I used to love this pharmacy. It was close to work, they notified me in a timely manner whenever my RX was filled or there were issues with the insurance. However, in the last year or so, the service has declined drastically. Now I find out the night before my surgery that there is an issue with my medicine. And I only found out BECAUSE I CALLED. The woman who answered was apologetic and if this was a one off issue, I would be cool with it. However, there has been problems with my last 3 scripts. Unacceptable. I am switching to Express Scripts read more

Three things come to mind when I visit this location. Disgusting, dirty, and gross. I'm not talking about the homeless issue that practically live on the sidewalks directly outside of this CVS. This place is really filthy inside. Need Proof? Check out these photos! read more

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Once you can get to someone the pharmacists are very helpful. However, it is IMPOSSIBLE to get someone on the phone! Apparently this is an issue at a lot of CVS pharmacies, but c'mon guys! People work full time and can't always wait on the phone for 40+ minutes to fill a prescription. That is a little excessive lol. Get these poor pharmacists some help! They are clearly overwhelmed if the wait times are so consistently long, and I'm sure that is stressful for everyone involved. read more

CVS Pharmacy - 43 minutes on hold and counting... luckily my meetings this afternoon got moved back - Drugstores Near Me - BURBANK, California

Let me update this again. I really honestly believe that this location deserves negative 100 stars. This is my experience today. I call... Wait for 15 minutes before the system hangs up on me. I call again... Wait for 5 minutes before the system hangs up on me. I call AGAIN... Wait for 2 minutes before the system hangs up on me! I call AGAIN... Don't even have to wait...I get hung up on immediately as soon as I switch to pharmacy. I call AGAIN... and omg, I got through. And the lady was so unhelpful. Basically was like can't get your status cuz it takes 4 to 5 business days. So i now have to go through this entire experience again in a few days to check the status of my medications. Worst CVS .. Why are all CVS's so awful???? read more

Disappointed that this CVS no longer offers cashier service. I attempted to make a purchase using self service but the barcode seemed faulty. There were 2 staff chatting by the cashier stand but neither were willing to check out my items. They told me that I had to use self-service. Guess their conversation was more important than assisting customers. Sadly - I left empty handed! read more

I've had many visits to this location. This will be my last one. I was greeted very rudely. The customer behind walked in front of me and one of the techs persisted to help her first as if there wasn't a line people were standing in. I originally went since they sent me a message that my medicine was ready for pickup and once I got there they had no idea what I was talking about and that my medicine was not filled and ready. Rude staff, entitled customers, always way too busy... Not worth your time! read more

This review is for Sohrab and the pharmaceutical team here. Despite the fact that they face a steady tsunami of patients requiring medication, advice, etc. they maintain their humanity and sympathy which is absolutely amazing. Sohrab goes above and beyond as being a real problem solver which is unbelievably refreshing. He has come up with solutions for me and found coupons to save me money all with out being pushed he just looks at the situation and deciphers the best way to move forward with out me having to rack my brain and plead in order to get an issue resolved. It's really nice to have found a pharmacy where the team is there for you. I hope cvs appreciates them. They are the power and the back bone behind this corporation. read more

It's amazing how one interaction with an awful person can completely change your perspective. An employee at this CVS was extremely rude, if possible you should avoid going to this CVS. It appeared she was looking for a confrontation and even after trying to apologize she wanted to escalate the situation and kept making the situation worse. I was a regular customer but will probably avoid going there in the future. read more

I wish that I could give this a better review because honestly the store itself is fine and the people are very helpful. But this is about the pharmacy. The people are also very nice but what I don't understand is why they have four windows to serve people, but rarely more than one person actually at a window. Every time I go in there is a very long line and one person helping. But there's four or five people in the back who don't come up to help! On the very few occasions that I have been here where there's been little to no line it's been really a nice experience. As I said, the people are quite nice, but management really does not know what it's doing. Come on guys, when you see a long line, throw some people at the windows! I think, since we have to use CVS as our pharmacy, that we'll just have to switch to another location. read more

Get your medication filled anywhere else. This pharmacy doesn't care about you, period. My doctor always calls in my medication for me in a timely manner and this CVS specifically claims they don't receive it. My epilepsy medication is controlled and can only be ordered in a 2 day window and today I waited on hold for 30 minutes before driving down in person to sort out why they hadn't filled my prescription. That this CVS is going is DANGEROUS. It's dangerous not to have medication to take as prescribed, one day without mine and I could have a seizure and they don't care. They don't care one single bit. Shame on CVS. read more

I have always favored CVS over Walgreens until I made the fatal mistake of choosing this absolutely disgusting store to be my chosen pharmacy. Let me start by saying I have had multiple occasions when they unapologetically couldn't fill my prescription. The longest was after a hip replacement surgery and it literally took MONTHS for them to fill it! I just want to call out incompetence here. The main person you deal with is some ancient foreigner who could care less about anything and tells you to go stand at "Drop Off" for 20 minutes where no one is present and you feel like an idiot standing waiting endlessly to no avail. On 2 recent visits I made the mistake of trying to use the restroom and it was HORRENDOUS! I can't comprehend how a company that claims to care about the public health doesn't even maintain one single restroom to even an outhouse standard!!! No toilet paper, no toilet covers and no hand towels. They should seriously shut down this location and after today I'm changing my pharmacy back to another location! Regarding front registers, absolutely no understanding of Customer Service whatsoever, unless you want to buy the Carepass, which I had & will CANCEL ASAP! Then there's this misfit of a so called Manager named Laura who most likely dropped out of elementary school. The ad states buy one, get one of equal or lesser value half off. Now any educated individual is going to understand that what that means is that you don't have to buy 2 of the EXACT SAME THING. If that was the case, why does it state in writing (or of lesser value)? BTW, the next day it rang up buy one get one half off with a completely different cashier!! IDIOTS, my friends. I can't educate 2 idiots at a register at a place that couldn't care any less about filling a prescription on time nor providing the basic necessities in a restroom! DO NOT PATRONIZE THIS CRAPPY ESTABLISHMENT! I'm canceling my Carepass!!! They don't deserve my business or yours! I really wish I would've taken pictures of the horrendous restroom so I could post it. Now they put a gate in front of it so customers can't even use or see it. TERRIBLE MANAGEMENT! read more

The worst! Long lines and very slow. Understaffed. Save your sanity and go somewhere else. CVS could care less if you wait 45 minutes in a line with barely any air conditioning. read more

Had a vaccine appt at 4pm and checked in online and went to the pharmacy counter to let them know I was here. A different woman came back and said the pharmacist was going on lunch and to come back in 30 minutes. Waited 40 minutes after leaving work early to make my appt. They knew I was scheduled - why not call or text me to let me know? I've not had this issue at other cvs locations. read more

The staff here are so incompetent and rude. It just took me 45 mins to pick up prescriptions that should've already been ready! Hate having to come to this location, but I did because the cvs where my prescription was sent caught on fire! These idiots couldn't figure out how to switch over and fill it. Smh. Never again!!!! read more

Urlinda may possible the worst representative I have experienced before, during, or hopefully after our current Pandemic. Urlinda works in the pharmacy area. Not only does she need help with customer service, I suggest that she seek help to better understand general personal interaction. I recently suffered a TBI , and have speaking, memory and physical conditions I am recovering from. Just because I speak slowly, does not mean I don't understand, and it certainly does not give anyone the right to be rude, continually interrupt, not listen, ass-ume she knows what I'm going to say, pass me off to someone else and talk back to me after continuing to point, "what is it you suggest I do (holding her arms to the side and wiping her head around)"..... Absolutely disgusting that anyone feels ok treating Simone the way Urlinda did to me! read more

I can't say enough good things about the lady Pascale Peguero in cosmetics. She is so knowledgeable about her products and so kind and helpful. My wife came home raving about how good she was and how much time she spent. She really helped her decide what to get and how to use it. My wife thought she was at a high end department store! read more

Lines like these are often the norm. Really understaffed pharmacy that can't keep up with demand. Today there was only one person handling drop off, pick up and filling orders all at the sane time. read more

CVS Pharmacy - Lines 12 deep - Drugstores Near Me - BURBANK, California

OMG!! Not only there is no one at the register to help!! It was myself(I got there first) and 2 other customers came right after me, we were waiting for 5 minutes(more for me, since I was waiting already) & when finally one of the customers went looking for someone..., some man finally approaches the cash register area...he took his time, walking slowwwwwwwly(no he is not injured...because when he was done...he walked quite fast and said he is off for the day to the other lady, who normally is the cashier there). AND when I gave the man my name(first and last) he wasn't listening & took forever to find my pictures and he said oh, your picture is under this name(my last name), I told him...Yeh..I gave you my full name. I was only there to pick up pictures and I didn't get out of there till approx. 20 minutes later. Also they have another man that works on Monday mornings, he's never friendly either. I've been here a few times, but I just never reviewed this place, because ...usually there is a nice lady that is always there ready to help, so I figured okay...but she's not here today. And since I am reviewing this place now, I figured I add the comment on the man on Mondays too, because it was not just a "One-time" thing when he was rude, maybe he was having a bad day...No...he is always rude and not friendly(that is why I try going on other days, when the nice lady is working...I wish I know her name, but she is the only nice one, she usually has her hair up, no glasses) So the one star is for today's customer service. The store itself I give it about 3.5...it is organized & clean. Not sure if this is a tip or not...but just to let you know...coupons will not work if the item is on sale. I thought I was getting a discount on my pictures, apparently he said I can't use the coupon on it...because the pictures were on SALE!! I don't see an ad or anything on it. Go figure. read more

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Horrible. The pharmacy always has long lines and the people who work here seem miserable which then rubs off on the customers. My child's doctor called in a prescription and CVS just sat on it unless we went in to inquire the status (it's late at night) and only then did they say they were out of the medication. Take your business elsewhere. read more

I called CVS Pharmacy at 511 N. Hollywood Way regarding a question on the quantity of a prescription and the bill amount. This call was after I spoke to my insurance pharmacy to try and understand why my cost at CVS had gone up by 582% on one Rx from 2023 to 2024 (insurance explained but CVS still got it wrong), and one from earlier in 2024 that CVS tried to bill insurance $464.29 yet the Retail Price on my receipt was $200.99 and. Something looks very wrong there. My insurance company is filing a grievance to research this discrepancy. The male tech I spoke to by phone at CVS was very impatient and rude, barely let me ask my questions, then once he thought he had answered all my questions and I was still talking and trying to ask another question that was unanswered, he hung up immediately after saying something like "Thank you for calling CVS. Have a nice day." Their pharmacist technicians are impatient, and their only answer is "I can't do anything about the cost, you have to call your insurance company." Even when they are the ones who got the prescription wrong, i.e. 30 day vs. 90 day. And after the extremely long wait times we usually experience and the many disgruntled people we have come across in line and arguing with the techs at the window, we will be transferring our Rx and driving farther to another CVS. read more

Pharmacist filled my prescription wrong. I called to have it fixed and they said they "checked the footage" and gave me the correct amount. I'm literally looking at the bottle and it's off, so either they're lying or the pharmacist is pocketing pills. Don't go here for your prescriptions. It's dangerous. read more

Just the absolute worst pharmacy I've ever been to. Not compassionate, rude, disorganized.

Incredibly rude, unhelpful, and conflicting information and service trying to navigate getting Covid meds paid for. Still don't have the meds in hand and window of time for me to start them has past. I wish there were better and more options online to enter coupons and Insurance information online so you didn't have to deal with this people over the phone. read more