I have meds that need to be filled regularly. The staff are a complete riot! Many know me on a first name basis One day I walked in and a MAJOR Karen wanted to announce her arrival and argue. Ok, I shut her down. My last visit I may have her name wrong, Avi? Absolute sweetheart but our first meeting. I could not stop laughing. I gave my name and like a choris the others rattled off the rest. Amazing crew there and SF Road. SF Road has Hard supplies (canes, crutches etc) Hollywood Way is 24 hours but not pharmacy. CVS is one of the last. The crew has been told.. Kiosks WILL begin deployment. Pharmacists and assistants terminated. AI will know better than the human you talk to. read more

I was shopping at this CVS and needed to use the restroom. I asked an employee if there was a bathroom or a code, and she walked toward the back, which led me to believe there was one available. There wasn't. I continued shopping, but eventually had to step out briefly to use the restroom at Ralph's. When I returned, all of my items had been removed, and I had to start my shopping over from scratch. This added a lot of unnecessary time and frustration. Overall, it was a disappointing experience. Clear communication and better customer consideration would have made a big difference. I wouldn't recommend this location. They could have admitted "Yes, i apologize.." would have been more polite. Not only that I peed myself a little since I have stomach problems. read more

How fucking pathetic are these employees, it's 10:49 Monday April 27 I see the employee already closing the doors, walk up to get her attention to see if I can run in to get medication. Literally looks at me proceeds to closing up 10 mins earlier then she should while. I'm trying to her attention stupid ass just turns around and walks away like nothing happen. Disgusting behavior. read more

The woman who works there is terrible, rude. The place like most CVSs is dingy. I rarely find anything that I'm looking for there.

We needed medicine and stuff and away we go! I found everything we needed! The only problem is I tend to get extra stuff! read more

CVS Pharmacy - Good old CVS - Drugstores Near Me - Burbank, California

I was able to get everything quick and easy with the help of the super nice employee. The store was a little crowded with boxes to fill the shelves. I couldn't see the merchandise but I found what I needed. Parking is always super easy. read more

I stopped by this CVS Pharmacy at Victory Blvd Burbank because I'm at the neighborhood and I need to buy some stuffs. The store is very clean and organized. I've found right away what I'm looking for. I need one item at the locked shelves and this guy helped me and asked what I'm looking for. They all busy but they're happy to help you. That's why I would like to give a compliments to all the associates and especially to this lady name SELİN. She's very nice , helpful and friendly worker. Even though they're all busy but the smile and their interacted to the customers were awesome. SELİN customer services is fantastic. I'm highly recommend this store to All my Families and Friends. It feels so nice when you encountered a very nice person to starts your day. GOOD JOB AND KEEP IT UP! read more

Slowest pharmacy of any CVS. With the rudest employees. They will make you wait 15 minutes in the Drive-Thru until you press the button and when they come there is no apologies of making you wait. They have no customer service skills read more

Brian and Gayane are amazing. They run this pharmacy extremely well and they are both so helpful whenever any prescriptions need adjustments or troubleshooting. Highly recommend this CVS, and if you have any trouble just ask Brian or Gayane read more

I WAS happy to go pick up my product that was SENT by UPS. The elderly lady was RUDE AF. Saying why my product was there. "It shouldn't be here. This is the last time!" LOL I said that's between CVS and UPS. Not you behind the counter that makes those decisions. RETIRE THAT LADY! She did not like her job. If not FEED THAT POOR OLD LADY! read more

Sad that the customer service is SOOOOOOO bad. I'm 10 minutes in just trying to get someone on the phone. And when you shop inside, good luck getting trying to find someone who is able to follow you around the store with lock and key to allow you to browse and shop. I feel bad for the employees. The CVS corp is so desperate to cut human help but what they are really doing is pushing out all the customers. Corporate greed has ruined this store like many others. read more

Trying to use the phone with the automated service gives me a headache. I have a better chance of getting service going in person but picking up a prescription and asking a question requires using two windows. With persistence and holding my tongue, I get things worked out. read more

damn I thought yall were kidding ?? I've been waiting a full thirty minutes for someone to unlock the razors / shaving cream. What a ghost town. read more

Called last minute to see if they offered a quick turn around on their printing services. The associate that helped me, Rhianon, was so kind, professional and extremely resourceful. She stayed with me on the phone until I was able to figure out and solve what I needed. We need more people like her in this world. read more

A Care pass is a great way to buy a coupon once a month towards everything you might need. From Lottery tickets to Maybelline they have it all. You sick? Need a test or swab? Minute clinics are everywhere now. They are great! Fast in and fast cured. read more

CVS Pharmacy - a drive thru sign in front of a store - Drugstores Near Me - Burbank, California

I came to this location to pick up a prescription. Upon arrival, they told me to return in 15 minutes. That's normal of course. When I returned, they gave me an incomplete prescription with only 1 of 2 medications without informing me at all. I only noticed because I opened the bag and saw my inhaler missing. After they looked at my prescription twice, I don't understand why I was not informed sooner that the item was out of stock. Not very professional. I now have to wait for it to be filled at another location. read more

Pharmacy always has the worst service... I would send my prescriptions elsewhere but this is just my most convenient location ‍.... I don't know who was working with curly hair in the drive through window on dec 17 around 5 in the evening, I couldn't see her name tag. She was extremely unhelpful, condescending, and rude. read more

Cashier Anoush was very helpful to me today! Helped me find and purchase product. Appreciate it!

If 0 stars was an option, I would select that as even 1 star is too much for this rabble of a pharmacy. My rating is specifically for the pharmacy section of this CVS as I haven't dealt too much with the main retail store of this branch. The pharmacy in this CVS branch is poorly run and managed. The staff is either incompetent or just plain rude. They are slow to order and receive prescription items. There is always a long line at the prescription pick up desk and service is consistently slow. That and they get your order wrong. I gather this is probably a family-run pharmacy branch as many of the pharmacists behind the counter appear to be related and from the same mismatched & apparently lacking gene pool. I didn't gather their names but the senior pharmacist is rude, answers the phone rudely and abruptly and appears to have a "couldn't care less" attitude about everything - even your urgent medical prescriptions. Wait... isn't that the primary role of a pharmacist?? They got my prescription amount wrong, the correct order of which came directly from my specialist. I then get told by them that my insurance won't cover this prescription measure. After trying to call them directly to straighten this out, and being rudely hung up on, I decided I had to go in in-person to clear up the confusion. They misread 200 mg as 2,000 mg. I took one look at one of the other cock-eyed pharmacists there and realized why they were reading it incorrectly. And of course I had to wait 20 minutes plus in line to get to the counter to speak to them. A huge time drain which wouldn't have been necessary with pretty much any other decent pharmacist. Save yourself the hassles and go somewhere else for your pharmaceutical needs! read more

Title: Disappointing Experience with Unhelpful and Compassionless CVS Pharmacist Rating: Review: I recently had a disappointing encounter with a CVS pharmacist named Jenny at the drive-thru pharmacy. I was in pain and desperately needed to update my insurance information to pick up my prescriptions. Unfortunately, Jenny's lack of compassion and unhelpful attitude only added to my frustration, leaving me feeling neglected and disheartened. From the moment I pulled up to the drive-thru, Jenny's disinterested and apathetic demeanor was apparent. Instead of offering any form of empathy or reassurance, she seemed inconvenienced by my presence. I explained that I was experiencing severe pain and required medication urgently. However, rather than showing concern or attempting to expedite the process, Jenny exhibited an uninterested attitude, leaving me feeling devalued as a customer. The primary issue arose when I needed to update my insurance information. I brought my updated insurance information, my ID, and my form of payment. I expected Jenny to guide me through the process, ensuring that I could receive my medication without further delay. Regrettably, she lacked the knowledge and willingness to assist me. Instead of offering alternatives or suggestions, Jenny simply stated that she couldn't help and implied it was my responsibility to come inside in pain with my four year old and figure it out. Her lack of empathy became even more apparent when I requested additional information or clarification, as she responded curtly and dismissively. As a customer of this CVS location for over a decade, I believe it is vital for a pharmacist to be empathetic and understanding, especially in situations where patients are in pain and seeking a solution promptly. I left in tears feeling frustrated, unheard, and truly uncared for by CVS and Jenny's unsatisfactory service. It is so disheartening to encounter a healthcare professional who fails to provide the necessary support and compassion when it is most needed. Although I have had positive experiences at other CVS locations, my encounter with Jenny at this particular drive-thru pharmacy left a significant dent in my confidence in their services. I sincerely hope that CVS takes appropriate action to ensure their staff, including Jenny, receive the necessary training and development to display empathy and compassion towards their customers. Medical issues can be emotionally challenging, and no patient should feel disregarded or uncared for and left in pain when seeking assistance. In conclusion, I strongly urge CVS to address Jenny's lack of compassion and unhelpful demeanor in their drive-thru pharmacy. Patients deserve a better customer experience, especially when they are in pain and require urgent medication. After leaving in tears I called and spoke with a different CVS employee who was able to process the update to my insurance but I will have to take another trip back to the CVS and hopefully I will not run into Jenny who was the rudest person and least caring individual I have ever met. I hope the drive thru has a recording of what transpired so they can see how Jenny returned back late for lunch and unwilling to help customers. I will definitely be moving my prescriptions from this pharmacy I have enough going on in my life and I don't need a lack of empathy with my health matters. read more

When I say this is the most racist CVS I have ever been to. If you are black, do not come here‼‼‼‼‼ Not only do they act as if they cannot do their job, but I literally sat on the phone calling them for the past hour, so that I could make sure that my prescription was ready because I just had surgery. I am in severe pain and they have my anxiety medication. I've been trying to get the prescription for the past 48 hours. Not only do they not answer the phone, but I literally spoke with 3 representatives who refused to walk to the back of the store and tell the pharmacy to answer the phone. Like wtf!!!!!???? YOU'RE AT WORK TO WORK!!!! She also got on the phone and said that, the pharmacy is having an issue with their new AI system, which is causing customers to have to leave a voicemail instead of speaking to them when they call. I asked to speak with the store manager and they refused to let me speak to the store manager. I talked to somebody who said he was a supervisor, who literally went and spoke to them and refused to let me speak to them over the phone and told me that I had to hang up talking with him to go leave a voicemail for them to call me back when I told him I was already 20 minutes away from the store, trying to come get my prescription so I can have my medication. If I don't have my medication I will literally start having seizures, heart attacks, etc.. When I say these people are the laziest, most discriminatory people I have ever met at a CVS. I hate the Burbank area because all of these Middle Eastern people think that they are so much better than everyone else and could care less about anyone but themselves. It is very blatant in the way that they treat you, speak to you, and handle you in all of their store interactions. This is the third or fourth time I picked up prescriptions from this place and had a problem. There is literally NO other CVS that I have had a problem with like this in my entire life. Your staff is horrible. Your customer service is horrible. Your employees are lazy. You guys go to work to get a check and do absolutely nothing. You people are disgusting and I hope your days are long and underpaid for the way you disregard sick people!!!! read more

Be patient with the people behind the prescription counter speak slowly and clearly as they seem to suffer from selective hearing loss at times Everything is here though so plenty of great choices and variety Also use the coin exchange here to unload all the coins we collect on a regular basis read more

The worst!!! Came in and one of the employees, an older woman with glasses named Michele (received name from previous receipt) was incredibly rude! She seemed bothered to be working there and helping me out at self check out. She then made some passive aggressive comments regarding my transaction. She also regarded me as a previous troublesome customer and then had me communicate to the manager. The manager just wanted to help me out and didn't make any other comments or bring up previous concerns. It was uncomfortable and I will not be coming back here. I love CVS and the deals but this experience was humiliating and embarrassing. read more

Complete idiots working in this location, illiterate Marina cashier wasnt even able to make exchange correctly she refunded the gift after I clearly told her it is a gift and i would like to exchange. Manager there i didnt get her name was even more of an idiot claiming "she is a human who made a mistake" your human has only 1 job and she cant even do that correctly. read more

I don't usually review stores because I do prefer writing about dining experiences. Sometimes I would review newly opened stores just to make people aware. There are also quite a few that I have written when the shortcomings are too many to simply ignore. This store is one of the latter. I have to agree with most of the reviewers in saying that the actual store is pretty good. However, the pharmacy department is horrible. I simply despise, loathe and dread coming here but I still do because it's the one closest to where I live. Rite Aid and Walgreens are a bit farther. CVS is also next to Ralph's where I do my grocery shopping. I have been a customer for 11 years but none of the visits here was a pleasure. There was a time when the pharmacy manager made us wait for a flu vaccine only to be told after 90 minutes that they were actually out. There were also multiple occasions that prescriptions were sent directly by the doctor but told they didn't receive it. Many occasions that they promised a pick up time but never fulfilled. Today I was sent by mom to pick up a bunion splint. I searched but I didn't find any so I asked someone in the pharmacy. The lady didn't even know what a bunion is. I don't work in health industry but I know for a very long time what's a bunion. I think this lady didn't learn this from whatever medical school she went to. I can go on and on but if I do, I will end up writing a book. Instead of doing that, I should consider driving a bit farther to try other pharmacies. read more

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If I could give less than one star I would. This place is garbage. Don't give them your money. A waste of time trying to get any one to talk to you, or answer questions. Pharmacy staff is very rude. Apparently they don't teach you common decency with that overpriced pharmacy degree. Would be a gamble to rely on them with your health. read more

This is absolutely the worst CVS I have ever been to. I've given them multiple chances in hopes that the bad experiences were just a one time thing. They weren't. This pharmacy is horrendous. Let's go over the mess ups I've encountered, shall we? 1. They refused to give my husband (a type one diabetic) a covid booster because the pharmacist claimed it's only for immune compromised people. Uhh... diabetes is an AUTOIMMUNE CONDITION. It's literally an immune compromising disease. They refused to let him get his booster. So we went to Ralph's instead. 2. They gave me the WRONG medication. This wasn't just a different brand. It was a completely wrong medication. I was there to get some fertility meds. They gave me blood pressure medication. I called and the pharmacy person was rude. They told me to come in and show them. I drove back over and the lady saw the medication bottle (they gave me the entire bottle, not a counted out amount in an orange rx bottle) and the rx label were totally different. She was shocked and said that it scans as the medication on the rx label. So I guess READING THE BOTTLE AND CHECKING IT AGAINT THE LABEL, like all trained pharmacists are supposed to do, doesn't apply to this CVS. 3. I called to ask if they had a certain medication my dr had prescribed because my dr had said I had to start it the same day. It's very time sensitive. The pharmacist who answered was SO RUDE. She griped to me that she was busy and it would take too much of her time to look up the medication and see if they had it in stock. She told me to call a 24 hour CVS instead. How the in the world is this place even a pharmacy??? They won't even do the bare minimum for their patients. read more

The lines are absolutely horrendous here. They refuse to hire enough employees, and the ones they DO have move at a snail's pace. Do not come here if you have anything else to do that day, or you will be late! +1 star just for being open late. read more

I was at the checkout in the store section today with my items and this rude cashier Michele said put the merchandise on the table which I was about to do. She also was rude to a customer behind me. I don't need to be treated with such disrespect since I have purchased 100s of dollars in the past. I recommend this person be fired. read more

So... they have a sign on "how to properly wear a mask" and yet two of their employees have their noses poking out. Not a single person said anything to them! Some other employees masks drop below their nose and show their mouth. What a bunch of crappy "medical professionals." Second: some people walked around without masks and no one said a single thing. This place is not safe. Stay away. read more

CVS Pharmacy - "How to wear mask" posted on the front while two employees not following it - Drugstores Near Me - Burbank, California

I have worked at a CVS and my experience is bad with the ones who claim to be friendly with customers yet take no initiative. The pharmacy regional heads are exploiters. Emre should be ashamed with himself at this location. He says he doesn't know what happened but he knows that the man cut in line. CVS charges very high and pretends to give a discount. It's a monopoly. read more

Pharmacy The cashiers always seems so stressed and irritated. This is the second time I've come here to pick up a prescription and it's the same type of service. I paid though the website and was hoping to just drive in and pick up like the email and website said I could do. I've been waiting for 45min even though I paid online and it said it was ready. read more

Supervisor or manager yesterday was wearing airpods when i asked him about UPS shipping and he just shook his head NO. He didn't even speak or communicate in words. Pls take the pods out of your ears, this is a place of business, not an LA FITNESS. read more

If I could give a zero star, I would. The only reason I come here is because they have a drive-through but out of any pharmacy I've ever been to. They are the most rudest people that work in that pharmacy.. It's disgusting to be honest with you. And it's been that way for years the same people working in there. read more

I'd like to give a shout out to the helpful pharmacist who found a coupon for an asthma inhaler for my child. I had picked one up a month ago and lost it at the beach. Tried to replace it but insurance wouldn't cover it. Thanks to the amazing pharmacist finding a coupon, I didn't have to pay full price. Thank you CVS!! *Also, when I tried to save a few cents by going to WalMart down the street for toiletries, their system of having beauty supplies and lotion in a confined area that have to be paid for separately made the whole trip a trial. My kid said "Why didn't we go to CVS? It would have been easier!" and I wholeheartedly agree. read more

The pharmacy department is rude and not helpful. Especially the Armenian Lady with long hair i didn't get her name.

Absolute horrible pharmacy. Lies about not having medication in stock, being backordered for months, when it was filled at the same pharmacy three weeks prior. They do not answer the phone unless you call the doctors line. Going into the pharmacy is also a debacle. From the pharmacit down to the cashier absolutely horrible customer service and lack of intelligence, zero desire to help anybody needing to get their medication. Will be filing a complaint with the Better Business Bureau and the health department. read more

The Service: After leaving ER, went straight to pick up my prescription. Since it was my first time there, they took a few minutes more to input my information. I told them that I would wait for the medicine. They told me about 15 minutes wait time. They processed my paperwork quickly.... I got my medicine in 5 minutes! Great service & very efficient!! The Parking: Private lot, always have lots of parking spots. read more

CVS Pharmacy - Drugstores Near Me - Burbank, California

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Worst customer service ever! Went in and bought a bunch of stuff. Stopped by the automatic scratchers machine by the front door to get some tickets for a gift to my mom. Put in $20 and got 4 half tickets. Went to the register to inform them of the problem. A young woman at the register with long black hair and thick makeup tells me that there's nothing she can do. She says all I need to do is scratch the barcode and see if it won. I said I'm not giving a broken ticket as a gift. She says she can keep the tickets there and let the "lotto guy" know what's going on. He can then call me sometime within the next week to give me 4 new tickets. Sometime within the next week?! Are you kidding me? First of all you don't even get that the tickets are not suppose to come out this way. How can you play half of two different tickets? And second, why the hell would I trust your word that you'll follow through with what you're telling me? I swear these millennials are so clueless! DON'T WASTE YOUR TIME BY BUYING SCRATCHERS AT THIS LOCATION! The machine doesn't work properly and the employees are as useless as a bag of face masks before the Corona virus hit USA. Go to Ralph's next door! Only reason I didn't go today was because there was a long line since they're only letting 10 people in at a time. Thanks Covid-19! read more

CVS Pharmacy - Half of a scratchers ticket - Drugstores Near Me - Burbank, California

Let's get this straight CVS.... These five stars are for your employee JOSEPH. Joseph provided personalized and exquisite customer service. Not only was I welcomed with a genuine hello by this employee but also asked if I needed help finding anything. While at the register he offered a CVS CarePass that would save me 20% off CVS health brand products. He was informative, professional, and respectful. Though this time around I did not take advantage of this offer, I do plan on returning to this Burbank CVS to purchase the CarePass from Joseph. Talk about a job well done!!! Thank you Joseph for being an example employee. read more