I have severe ADHD, and I take 50 mg of Vyvanse every morning. This is not a medication that I can simply take later in the day or skip without it seriously affecting my ability to function. My doctor sent my prescription a month in advance. I called the pharmacy the night before and even went in person to ask if it could be filled so I could pick it up first thing the next morning. I was told they had the medication in stock and that I just needed to come back in the morning. Instead, I called again in the morning and my prescription still wasn't ready. It wasn't available until around 6:00 PM. By then, it was far too late for me to take a 50 mg dose of Vyvanse. Because I had gone the entire day without my medication, I was so scattered that I forgot my wallet at home and couldn't even complete the pickup. What makes this even more frustrating is that this delay was completely avoidable. The medication was already in stock, and my prescription had been sitting there for weeks. There was no reason it couldn't have been prepared ahead of time after I called twice and even came into the pharmacy the day before. The pharmacist working on Monday, July 13, was also unfriendly and came across as though I was inconveniencing the staff simply by asking about my prescription. Patients shouldn't feel like they're bothering pharmacy employees for expecting medically necessary prescriptions to be filled when promised. I've been getting this same medication for years, and I've never had this experience at the CVS on Sepulveda and National in West Los Angeles. That staff was consistently professional, kind, and had my medication ready on time. The difference in customer service is night and day. ADHD medications are not something people take casually. Timing matters. Delaying a high-dose stimulant until the evening can mean an entire day of work, school, driving, and basic functioning is lost. I hope the district manager or corporate office seriously looks into what happened because this level of service is unacceptable. If staff are overwhelmed, that needs to be addressed. Patients should not have to suffer because a prescription that could have been prepared in minutes was repeatedly delayed despite multiple calls and advance notice.UNACCEPTABLE read more

Store was open during MLK and I visited this location to pick up my online order. This is a big store compared to the sun valley location, they do lock up most essentials here so you have to call staff to get your item. Large parking lot shared with other businesses as well. This store has a variety of items that you may need or looking for last minute. I like ordering online and picking up as this is more efficient for me. read more

CVS Pharmacy - Waiting in line for my pick up order - Drugstores Near Me - ARLETA, California

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Pharmacy line is always so long and so slow. I know a lot of stores have problem with theft but this store seems to have more things locked down even laundry detergent. Lines are long at the cashier too. Staff is not always the friendliest. read more

This isn't right All these Thriftys ice creams have been expired for months!! You can tell this place has terrible management.. read more

CVS Pharmacy - Drugstores Near Me - ARLETA, California

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Pharmacy opens at 9am but I guess they have a different time for the drive through. It would probably help to have that posted online or even at the drive thru window read more

CVS Pharmacy - Drugstores Near Me - ARLETA, California

I want to acknowledge Ariana and evening supervisor! Had such wonderful experience with them. They were so friendly and went above and beyond to make sure I find what I'm looking for. So thankful to have such amazing customer service; they need to be acknowledged for all their hard work and dedication to customers! read more

My review is only about the Pharmacy this time. They definitely need to hire more staff, this pharmacy is so busy and understaffed, everybody is always in such an unpleasant mood, unless it is a requirement that all staff should be unpleasant ‍ the lines are so long, specially after 2:00 PM. Please hire more staff and provide better customer service. read more

CVS Pharmacy - The line at the cvs pharmacy - Drugstores Near Me - ARLETA, California

Wow just wow .... When I thought I couldn't give any worse reviews. Had an appointment for a PCR test for pre surgery required by the hospital. What a joke this whole covid test requirement is. I drive to the window, the lady gives me a test and asks to swab both sides for 15 seconds and put it in the tube and drop it in the box. So is this a pcr or a rapid test ???? And the hospital will honor this as a pcr. What a mess we are living in. read more

This CVS is about 20 minutes away from where I live, but I was able to book a COVID vaccine appointment here, the night when we became eligible. I was lucky to find something fast and it was our best option since we wanted to get a Pfizer vaccine. We got reminders so communication was good. The place is easy to find, in a big shopping center. Private lot. Big store, clean. At the entrance they have a table with a lady working it that handles the appointments. She did made a spelling mistake on my husband's card, the nurse made a new one for him after he got his shot. The restrooms are closed for most people, except the ones getting the vaccine because the tables for vaccination are situated in that hallway. I asked first since they tell you to drink a lot of water and I had a major need to use the restroom and they told me no, then they realized I was there for the vaccine and they opened it for me. The nurses were nice with me and my husband, barely felt anything. I did change to a closer location for my 2nd shot, but this place was decent for what we needed to do. It was fast, we were in and out in a half hour, 15 min waiting time included! read more

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I went in clueless with allot of questions on how I can use my coupons and what products I can purchase with my Medicare Card, a young Lady Ariana guided me through she let me know they have special tagged products made it very easy for me to shop here, I had tried other cvs locations near me but came out the store empty handed. read more

This store is a hit or miss depending on who is at the register and time of day. I generally go here to use UPS. And it has always been an issue. read more

UNDERSTAFF!!! make sure to bring lots of your patience with you when you come to this location. DIFFERENT COUNTER/LINE for all your needs: Picking up Rx-LONG LINE (different line) Drop off Rx/Update patient info/phone no. and Ask Question to a Pharmacist. LONG LINE! (Different line) Pharmacist will not acknowledge any question unless you fall in the right counter. It is sad that Customers who patiently waited for their turns to get help but unfortunately you wont get all the help that you need in one SINGLE LINE. Customer service in this CVS pharmacy location have a Big Attitude problem. Please practice Act of Kindness You don't know what a person is going through in life. Peace read more

Hey there good morning . I just want to let you know that I been a loyal costumer for many years and i see new associates coming and going and I know that the good ones will stay and the no so good will pass by I visit your store this morning 9-26-2025 Im usualy knows were the stuff that I need are located but this morning I notices that you di some arresment .I say good morning to one of your assocate wish she never repond back I say that ok sometime we are not in the move and them I ask for a specific product that I was looking for it . and whitout looking at me whit a very bad actitud she say that all what we have if you dont see it is because we dont have it, I got so mat that I walk away looking for another associate but therer was no one but the cahier I ask for the manager she say that she or he was somewere I just walk out of the store whit out getting the stuff iI need and I told the associate that whit my money I can go anywhere and get what I need,it just so sad that because one associate, who knows how many clients are you loosing every day , Im no saying that Im not going back to you store but I know I have better options and you just will be the last one, sorry for my review but for your onw survival .take it care of this mather, Julio Perez read more

A nice place to pick up last minutes supply when other stores aren't open yet. I only come to this CVS when I need something last minute and I usually come early in the morning. I notice that this store isn't open 24/7 anymore. So I got here at 7am to get some cough drops and Gatorade. Everything was still in the same place and they have signs to help guide you. The store look somewhat organize and I was able to find everything I wanted. There was only 1 worker working when I went so I was able to just go to the cashier to pay for my items. read more

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It's a convenient location but this place needs more cashiers and shopping baskets. Not sure everything is placed in the right place. Kids over counter meds should be in the same section as baby not way at the back of the store. Lotion options are limited ‍ read more

I have been using this pharmacy for all my prescription needs for over 20 years. While I agree they have been busier and more in demand. But As a community we need to understand and get informed before commenting. Overall they do a great job !! Thank you read more

TERRIBLE!!! Their staff are completely incompetent & surly. They get pissed off if you take them off their phones to do their jobs. WILL NEVER GO BACK!!! read more

Was helped by Rocio today at register! Super kind and friendly. Very helpful too. I know this location's pharmacy gets pretty busy, please be patient and kind to every employee helping us out! read more

This store sadly is in a bad area of Arleta.CVS as a company usually, their stores are up to par. This location is one that I would not recommend to visit. The exterior is run down as well as the interior. As other reviews by other Yelpers about homeless people have stated, there is a lot of them around here. Its really sad. I just came and got a lot of candy and other items for this Halloween. The employees do try to do a good job, however its hard to do because of whats goes on in this area. So its understandable that we may not be greeted or even helped. I did observe a plan clothes security individual walking around. The other thing is people come up to you an beg for money. I will go to a different location. read more

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Came here for a Covid test for my daughter, the lady at the window (dark curly hair) had no customer service skills and was rude. I could understand you maybe having a bad day but your not the only one. Do your job with pride so many people don't have the luxury of having one. Unfortunately I won't be returning to this CVS. read more

Very bad custumer service girl in number 5 was on register 1 when i came and printed out some coupons and obviously i put my old phone number witch i had changed it when i got the new phone number, well i try to use the coupon because it wasn't my money it was for a friend who had to go to work as well but no, the girl said i couldn't use the coupon i printed out with my old phone number that by luck i figure out to put but forgot at the register because she was telling me she couldn't help me because she was waiting for another custumer and told the girl i put it to printed it to get the coupon but i can remember witch one was, well she said no i need the phone number to accept the coupon and i told her i changed it with one of your associates last time i came, today i try to print the coupons and i was lucky one of the phones i try was my old one and now your telling me even that i have the coupons i can't use it when you guys never update the new number i gave you, well she seems new because she didn't even knew how to printed the recipe when i told her i want my money back she made me pass my cc again and could give me the recipe of the money back i wait for a couple of minutes and they complete ignored me telling me they where gonna call the police because i was getting upset because me and my friend where gonna be late for work after my friend was calling me and told her I'm gonna write a review on yelp surely the girl on number 4 with her attitude like a bitch boss told me your getting twice the money because she refund the money in your cc and i told her she didn't give me a receipt and she said the machine is not working so i was so mad because when i thought she didn't give me a reciept they refused to help me until i fund it but now the machine is not working and the girl in register 5 was only giving me a blank page and wanted me to sing it. I told the girl in number 4 if by any chance she did knew how to refund the money to my cc i will bring the cash back. I wasn't trying to still their money witch by the way is CVS money i wanted the cash because i couldn't trust them to help me out without a recipe of the refund if the girl didn't do it right! And is not about the money is about the custumer service experience they fucked up and still had the face to be rude that's a big no no no some people should really be trained to help others i been in the service industry so long they can't came thinking they can get away now a days. And by the way she was telling other customers she couldn't give them their reciepts i really hope those people don't have to return anything. #badexperiencie #cvs #badcustumerservice read more

CVS Pharmacy - Drugstores Near Me - ARLETA, California

The red haired pharmacist acted deaf and tried to tell me she didn't understand me or my thick Mexican accent. I'm full blooded American and English is my only language so I'm not entirely sure why your mediocre level drug cashier has her ego higher than her level of education. read more

Horrible service at this cvs location I call yesterday to the pharmacy and the lady that answered my call very rude and not helpful at all all I wanted if they can transfer my medication from my regular cvs to this one just because I'm staying close by, so I called my regular CVs pharmacy and told them if they can transfer my medication she said yes all I need it to do to give them a call and they can find me, well yeah but this lady she said she couldn't find me so I gave them another call and told them again what my regular pharmacist told me and finally she found me! Really!? Worse customer service. this ppl need some type of classes to become a better customer service. read more

Worse pharmacy, do not come here. If you have a secondary insurance and they try to call them, be sure they will not answer the phone. Female Manager made excuses as to why they can get to the phone. Worse service. No name tag either on the manager or picture of the pharmacy manager on wall like other store go figure. read more

This store doesn't seem to ever be too busy. However, always one cashier. They seem to be rearranging way too often. It's always kind of a mess. read more

So it's sad to say that even before COVID these guys have had horrible customer service in the Pharmacy department. The gentleman at 1:00 on the drop off section by all means is the rudest, has curly hair and Hispanic. Either this guy hates working during a pandemic or hates his job but he shouldn't be working with people as they are getting meds for conditions they need help with. His tone of voice was very very rude and also not very wise with his words. I get it during this pandemic things can be difficult but I also work during this pandemic with customer service and I know if that was service I gave someone at my work place it wouldn't be tolerated. Personally I decided to transfer my meds to a different pharmacy because of this persons attitude. I'm sure CVS won't do anything about this but I recommend that anyone who goes to this pharmacy start attending a different one. read more

NEED BASKETS OR SHOPPING CARTS! It's been over a year! Where are we suppose to put the things we are trying to buy. It's very in inconvenient read more

Los empleados no son nada amables haces una pregunta y te contestan de muy mala manera me paso con dos de ellos y los dos hombres fue en diferente día y la verdad no he querido regresar aunque me quede cerca read more

It says 24/7 in Yelp for drive thru pharmacy. I drove all the way there and it was closed. This needs to be updated ASAP. I saw 3 other cars that came by and found it was closed. I am sure this happens a lot since it's posted on Yelp 24/7 pharmacy drive thru. read more

What happened to this location ??? It used to be cleaner. I feel bad for the homeless that roam around and sleep near by but they need to clean up this area. With that said the inside of the store is pretty neat and clean read more

CHECK YOUR PRESCRIPTION FULFILLMENT QUANTITY CAREFULLY. The employees can be reckless in giving you the right quantity. The technicians and occasionally the Pharmacist will short change the quantity. This continues to be the most frustrating issue at this location. A 60 day supply 2X a day (per prescription) means 120 count. I have to sometimes educate staff here with simple math. Others, they are so busy they miss it. Be carefull. This has happened on 4 different occasions in 2017. They've already started 2018 with the same. read more

Very unprofessional!!! They pre charged my moms prescription for delivery and after she told them not to deliver it because I was picking it up they cancelled the whole prescription. When I tried to reason with him he was actually rude and said my mom gave him a hard time about the charge so now I have to wait! Wow that's how they treat the elderly population. -5 stars read more

Hope you all take the time to read. I would do 0 stars if I could. I have been a customer for CVS for years and friends and family members that have worked for CVS in the past so I've been a faithful customer till now. The past few visits have been very unpleasant. But today was the last straw. Like most American i depend on pharmacy's like CVS. I like many American have been told by my Dr. That i need to be more active and exercise. There for I tend to find an excuse to take a walk each day. Today I decided I was gonna take a 45 minute brisk walk to CVS that I now regret. I get to the pharmacy and like the past few visits there and issues with my order and was told it will take an hour. So at this point I'm not mad, just a little disappointed. But I decide to take a walk around the block. 45 minutes past by and I start walk-in back with the urge to use the bathroom. 15 minutes go by and I get to the store, by the way I take diuretic Rx. I ask an employee "Brian" if he can open the bathroom for me. He said it's not working. So unfortunately then I have to wait another 15 minutes for my proscription. When I get to the register at the pharmacy and finish my transaction (paying customer) I asked the pharmacy worker if she (Irma) can let me in the bathroom. Mind you she can see my medication i take and said "no." So I ask "is it broken? I heard some one in the woman's bathroom, can I use it?" Then she said it was policy not to let the public use the bathroom "workers only". I spoke to Brian an gave him another chance to let me in the bathroom but he got abrasive and so did I. He stated that the manager will say the same thing and that is it policy. So I said I will complain to corporate. He said "go ahead" I called corporate and found they have no way to process a complaint other then 9-5pm and no voicemail to leave a complaint. I like most People living in 2022 do not have patience to wait till tomorrow so. I am making it public today. I researched the policy public information for bathroom policy: All CVS stores have public bathrooms inside the store. The restrooms are open for use by CVS employees, customers, and the general public. However, CVS may keep its bathrooms locked to avoid abuse. In this case, you can request a CVS employee for the keys to access them. (literally Google it!) CVS is a publicly traded company meaning if you own shares in the company you own part of it. Your gonna ask were are "you getting with this"... So if you have a 401k a IRA or individual CVS stock you own part of this public company there for they have a certain obligation to the public. Not saying it as a state of entitlement but a reality about our economy. I will do what I didn't want to do, transfer my prescriptions to Walmart, 4 block away. Most of my family that live in this area has made the switch from CVS to Walmart for similar issues with customers service I hate to say I will do the same. Walmart is 3 blocks away has better customer service and my family has had a better experience. If you look at there reviews for Walmart. it reflects the difference. read more

If I could give 0 stars to Rolando I would. He was extremely rude when I asked for his help. I asked him where I could find a product and he didn't even bother to look at me and kept doing whatever he was doing, so I said "excuse me" once again and he said rudely "yes I am listening to you" while his head is still turned away from me. I then show him if he by chance saw the product I was looking for because I couldn't find it in the aisle it was supposed to be in. He replied once again extremely rude "well it would be here so we don't have it". Wish I never bothered him in the first place. Please have better customer service training with your employee Rolando. (I went to this CVS on 8/29 @ 5:30pm) read more

This pharmacy sucks!!! Every time I come i always have to wait for one thing or another. Customer service ladies are very rude. I have to change pharmacy asap. read more

This cvs pharmacy is the worst. They have so many people waiting and no one to assist with anyone. I came here to pick up an order for my sister and they told me I had to get her insurance Even though I've picked up for her before. Now I'm in another line waiting again for God know how long, and the lady that assisted me the first time was extremely unhelpful and rude. When I finally got to the front of the second line, they said the insurance was expired, they they told me to wait in another line to deal with the issue....If you have to come to this one, then be prepared to wait forever. read more

Im a regular shopper here and never had a problem but yesterday was such a bad experience i had to leave a review hoping someone in charge sees it. The security guard straight up stereotyped me and wasnt even trying to hide that he was following me around the store. Last time i spend my hard earned money to get discriminated like that. read more

The power just went off .Computer took 30 minutes to reboot..

This was my go to neighborhood pharmacy store until today! I had such a unbelievably horrible experience. Today i walked in for baby medicine for my son and the security tells me to leave as soon as i walk in, he gave me no chance to even ask why this is unbelievable i have never been treated this way. Also for the record i had a dam mask on, there was no absolute reason for this. The last security was so cool you guys messed up hiring this fool, ill take my business down the street to Walgreens with way better merchandise and people friendly environment/service read more

3 hour wait for prescriptions? I'm sorry but I work in a pharmacy and I don't understand why the wait is so long, what kind of work flow does this place have? Makes no sense. read more