Youll wait 20mins to grab a $10 item from a locked drawer. Why why why. If i would give 5 stars it would be for pharmacy people working 2 counters simultaneously just to shorten the line. Not ideal but they make it work. Otherwise i dont understand why most items is locked but no staff available to open timely. read more

My local pharmacy for all of my medication and miscellaneous needs. They always have great coupons on their app. There's always a line to pick up meds but it goes quick. Went in today to print a picture and it was a quick trip, in and out. read more

I came here to buy Tylenol, my daughter had to used the bathroom. Then they refuse service to let my daughter use the restroom. She ended up peeping her self. What kind of establishment is this? They had no AC and it's so hot outside. I'll be filing a lawsuit against CVS in Sylmar!! read more

CVS Pharmacy - CVS - Drugstores Near Me - Sylmar, California

Terrible customer service. Worst experience ever I have in this pharmacy. They never care about customer. They did multiple mistakes in my account and not responsible. I was there today and they give me bad attitude workers names are Maria and Afshin. They really don't know how need to be talk with customer and understand customer needs solve the problems mistakes they are doing I don't recommend this place read more

Zero compassion. Zero urgency. Zero respect for customers' time. Told 30 minutes -- waited over an hour. Told 10 more minutes -- it's been 30+. Told my order was ready -- still stuck in a long line for another 20 minutes. You practically need PTO just to pick up medication here. I'm a 100% Disabled Veteran trying to get meds for my 6-year-old daughter. Watching staff joke around while people wait is beyond frustrating. Do better. read more

Worst cvs pharmacey I don't remember the last time I got my prescription on time and the way they lie over the phone and u show up and it's al short the medication or it's not the right medication I don't understand why they make u waist ur time switching cvs read more

Hey, it's a CVS. Mainly go for the pharmacy. I used to think they were a bit disorganized but after switching to Walgreens we quickly switched back as CVS is waaay better hence the long lines. read more

Absolutely terrible and incompetent. Was told my medication would be ready on Sunday. They called me on Monday saying they're out of stock because the prescription wasn't by them on Sunday. Too bad for me I guess I'll be out of heart medication for another 3-4 business days. Thanks CVS. read more

I waited in the pharmacy line behind 42 people. Outrageous! There needs to be more checkers! Also, the young female clerk with long straight hair in the middle register in the pick-up area was chomping on her gum the whole time. You could see her from way back and when I got to the counter she was still chewing her gum like gangbusters! It was so unprofessional, unladylike, and very impolite for the customers!! Thank you. read more

Horrible. They never answer. Online order supposedly not received. Their system is down?

I wanted to give a positive review for the sweetest person I met while trying to get an order done. Her name is Ayasari "Chariz". I had to fulfill a photo order on Thursday for my grandmothers funeral, and Chariz was so kind and helpful with my order. Unfortunately, the canvas printing machine was down, and I did not have my order in time. But her kindness made up for it. I tried to tip her but she said she couldn't take it. I hope this review gives her the recognition she deserves. She's such a light and I'm thankful for her and her kindness on one of my hardest days. read more

Rose, the store manager at Sylmar location was terrible. She was rude. She violated my privacy by doing something that was not in store written policy. When I questioned it, all she said was asking me to call the 800 customer service number. She sounds like noting to do with her and she had no responsibility as a manager to explain to the customer or make a report to the corporate management. Stay away from this CVS. read more

I attempted to call in a medication. Took a bit longer than usual. I called this in at 10am, had to wait almost until closing for the pickup. Found that to be a bit excessive. Judging by all the other reviews, I can see why they have a bad rasting. They never answer the phones. Service is generally bad here. Not sure if I would recommend. read more

Not sure how the environment works here but it's definitely a reflection of bad customer service. I'm pretty sure the female and male who were in charged of closing the night of the 12-26 were not having g a good day let alone a good holiday. I drove from Lancaster to Sylmar to pick up my mother's medicine because she was told there were not able to transfer the medicine to Lancaster and I came here running after work to get it. I was online exactly at 859pm and the guys told me he was taking care of the last customer he was with. I told him I drove from Lancaster from work because I was told today was my last day and I couldn't get it transfer. I even offer to show them my Drivers license to show I wasn't lying and they still wouldn't help. By now it's 9pm. As soon as the last customer got the receipt the female started to bring down the pharmacy gate. No compassion no customer service no care. This type of behavior gives you a glance of the horrible environment in this place. May the lord never put any of you in a position like mine or those that have to drive so far to get a families medicine. I asked who was in charged and they told me Alex. Let see if he can get the message on Monday 12/29/25. read more

It 2:00 pm and there a long line and we were informed they open at 2:15. Long line of people waiting. They should stagger there lunches. disrespectful for customers. One hour lunch and now we have to wait in long lines read more

Absolutely awful customer service. I requested my Rx to be filled today on the phone. I was told it would be ready at 1. I showed up at 1:30 and it turns out they're out to lunch. I don't mind people taking lunch breaks or even closing during lunch, but the fact that it's not mentioned in ANY of their signage is poor customer service and lack of respect for their customers. Once they opened, the girl there and her hard to ignore 2 inch eye lashes tells me I have to wait another half hour. This I challenged by mentioning that I was told it would be ready 1. Her lack of empathy and her repeating the same thing several times to me as if I didn't understand her English was extremely condescending. Anyhow... I hope CVS takes the steps to correct this, otherwise I'll use a different pharmacy. It's not like they're doing me a favor pro bono. read more

CVS Pharmacy - Where does it say anything about being closed for lunch??? - Drugstores Near Me - Sylmar, California

Went for passport photo, needed digital copy that CVS website says they can do for an additional $3.99. The employees were very nice but had no clue how to do digital copy and that was even an option. No blame toward employees, CVS needs to properly train their employees or properly advertise on website. read more

One star to the BALD Hispanic cashier In the front. . He was rude and just left a bag there to my mom so she packed her things. And didn't say anything. Last time I checked , they bag your things. This isn't self pay line. Rude , my mom had to run back and she saw him packing things for someone else. Learn manners , you're too old for those things. read more

Horrible!!! No contact back from pharmacy. Can't get ahold of anyone. It's been 7 days and no call back on my RX status. Had to come down to find out there is a last min problem when going to any other pharmacy wasn't an issue. All around horrible service! I now remember why I stopped coming here years back. Nothing has changed for the better. read more

Do not come here if you can go somewhere else!! The employees are rude and not willing to help at all. They close the pharmacy for an hour and a half for lunch creating a major back up in costumers. They can stager lunch for employees since they have many but they don't care about you as a client. Avoid a bad experience by not coming here read more

I wouldn't give this pharmacy a single star if that was an option. The employees at this location display immature and rude behavior, and no one deserves to be treated in such a way. My husband needed to go back to the pharmacy to get a medication that they forgot to give him. When he got there, the pharmacy was closed due to a lunch break but there were employees there. He explained the situation and instead of receiving help with THEIR mistake, they were rude to him. When he asked to speak to a manager, the employees gathered together complaining Out loud infront of him about who was going to "deal" with him and were giggling. Do yourself a favor, take your business elsewhere because this place is the worst!!!! I filed a complaint with CVS corporate, hopefully it helps. read more

Service was prompt however I am disappointed that they confirmed my appointment today for my Covid shot and when I came in they told me that they ran out of it. I don't understand because I was the first appointment today. How can they run out? They also never bothered to notify me in advance before I left my house. read more

This is an update to a previous review. I spent today quite ill. The reason: I just started a fairly powerful anti-convulsant. The CVS tech that typed the label wrote to take two capsules. Turns out, I was only supposed to take one. This is not the first time they have made errors on the bottle instruction. Also, my prescriptions are routinely filled at least a month too early, and they tell me to come pick them up. They try and fill cancelled prescriptions. My wife just spent three hours waiting for a Rx that CVS Sylmar just could not seem to take the time to call the doctor because the pharmacist had a question. It seems like it is always something. Appointment for a shot? Yes, other comments are correct when they say they had a appointment but ran out (and did not bother to call the patient), the pharmacist is out at lunch so the appointment will be an hour late (but did not bother to call the patient), etc. I have experienced all of these. . Alas, my insurance makes me go here. Re: The Reviews: Have you noticed a pattern here? Most all the CVS pharmacies have a rating around 1.5 / 5. The rare high is 3 / 5. There is a reason, actually two reasons. First, the people working the pharmacy are hobbled by a corporation, CVS, that does not seem to care about anything but making as much $$$ as possible. Second, the pharmacists "whatever" attitude is coupled with simple incompetence. The techs pick up on it and do the same.CVS ain't hiring the best & brightest. read more

I was just here and the employees here at the pharmacy were super unprofessional. The lady tried to discriminate me for having two last names- like dude I'm Mexican and our culture has typically two last names. She was like "I didn't ask you." I didn't say anything but I can say that it doesn't logically make sense to tell someone that. I'm never coming here again. I've never been to this cvs- I'm glad I haven't. Thanks but no thanks. Nobody deserves to be treated like that. CVS pharmacy employees here you do not get to tell people that you didn't ask them that- rude behavior. Fix your morals and please learn the motto: "treat people like you'd like to be treated- and if you have nothing nice to say, then don't say anything at all." Didn't your parents teach you manners? And yes I was just there. Funny thing here is that: you're definitely Latino/ Hispanic because your accent sounded like it and you definitely appeared to look like the culture- but yet you discriminate against people who also are from similar backgrounds? Interesting. read more

This is the worst CVS The doctor prescribed me a medicine for pain and it's been 4 days and they still don't have it ready read more

I came in to get some medicin at 1030 pm and the store was clossing but there was still people inside and the workers just look at me and dint want to open the doors even they close at 11pm. read more

Zero stars. They have incompetent workers that don't know how to print one document. They charged me for the document and had me wait 30 plus minutes just to tell me they couldn't get it to print. read more

Joana at the store register counter was eagerly helpful with my coupon at hand. With her great smile, it means a lot to someone who is dealing with illness like me. Thank you Joana. You made my day bright. read more

I dropped off my prescription at 5pm they told me to come back in 3 hours. I came back in 3 hours and found my nephew there dropping off his prescription. They told me to come back in 1 more hour and the place was closed. 9pm the asshole in da back said. I don't know anything. I do not recommend this place but I will come and complain tomorrow when I pick up my meds. read more

This CVS store is dilapidated, there is always a tremendously long line, but what is especially bad is the customer service. They are without deviation the unfriendliest staff I've ever encountered at a pharmacy. Although not aggressively rude, they are just abrupt, impatient, they don't look you in the eye, no friendly greeting, no smiles, just a DISMAL experience every time. After several bad experiences, I've moved all my prescriptions to the Walgreens pharmacy on Glenoaks (2050 GLENOAKS BLVD. San Fernando, CA 91340), even though it is out of my insurance network and I pay slightly higher prices. Lol. read more

I have a ran into two rude or needs manners in assisting customers especially I am a handicapped person. One in regular store there and one person in pharmacy. I can't believe the service I'm getting from that location. read more

Extremely unprofessional customer service at handling prescription drugs to the patients. You need to check your medication bags handed to you at the time of receiving from the cashier because they won't tell you if all the requested medications in the prescription are there or not. I went back for missing a medication in the sealed bag after arriving home and the excuse of the pharmacist was that the cashier don't see the list of the drugs in the prescription to match at the time of check out. Then who should let them know!!!? I guess the pharmacist or whoever wraps up the to go bag! Apparently the medication that was missing was not covered with my insurance so they did not bother to let me know to pay for it out of my pocket. Long story short the most uncaring and irresponsible people I met here that they call them pharmacist or pharmacy staff! Double check your order if you ever visit this pharmacy. read more

I don't think I've ever written a review cause it takes time out of my day and I'm a very understanding and forgiving person but this pharmacy has actually the worst customer service I've ever encountered. I called to get my prescription transferred here and the girl on the phone said I would be ready that day so I go to pick it up and when I walk up to the counter it looks like a bunch of high schoolers running the front counters. I tell them my prescription and the girl doesn't look me in the eyes at all and just says "yeaaaa we don't have it" and just walks off (just so rude??? Like why does she hate her job??) She comes back and I say "well I called you guys and said it would be ready and here" and she goes and says "well it says you have no more refills" (I went on my insurance app later and it said I had refills available) I just stare at her and say "that just doesn't make sense" she then tells me to go over to the drop off counter and see if this other girl can help me (she also looks like a kid) and she is very quiet (probably knowing they did mess up maybe she was the girl I was on the phone with) and says I have no more refills and they don't have it. The unprofessionalism there was just very weird. Moral of the story don't get ur prescriptions picked up here cause after I got in the car I called my doctor and they transferred it to a different cvs on San Fernando rd and I got it the next day easily and those people were very nice and professional. read more

This place is a good place to get ready to go to a very busy Disney land day a long wait in line when your the only one in line. You make eye contact to make sure they know you're in line but never actually acknowledge you. I have learned over the years just to wear comfortable shoes when I come here. read more

For someone to tell me that they won't let my 5 year old use their restroom you have a lot of nerve! It was a pharmacist in the back that said no! I said do you have a restroom key and he said the bathroom is not for the public anymore. I said not even for a child?!?! He said not even for a child! this world is going to hell in a handbasket. I won't lie I went mama bear on them. I own stock in your stupid company. I am asking my husband to pull our stock from your company because of this occurrence. read more

I order on line I always go on the side and give me my stuff today jose the manager and patty super rude the worst customer service ever what's the point to order online if you have to go on the big line been coming here for years to bad they hire people with bad customer service read more

This pharmacy is the worst pharmacy ever. They dont know what theyre doing. They kept passing me around different pharmacists and I felt like a broken record repeating myself. Ive been calling them since 11am regarding my medication. They kept telling me different things. Its 7pm now and I still dont have any updates.y doctor sent the rx on May 2. I have a deadline to get it on or before may 4. This pharmacy is DELAYING MY TREATMENT. This is an important medication for me but They do not care about their customers. Their wait time is super long even on the phone. Please do yourself a favor and find a different pharmacy. Workers in this location are RUDE and LAZY. VERY LAZY IN FACT. read more

I went to CVS to buy some things, someone offered the CVS CarePass which sounded like a good deal. Was billed for three months, which was the only thing done correctly by CVS regarding CarePass. When I tried to use my CarePass, the clerks cannot not find my account. At this point I am irritated, and I call to find out why I don't have an account, despite being charged every month for the service. I call CVS, which of course I am on hold for 15 minutes with no hold time music, I wonder if I am still connected. I call back and the rep can't find my account of course and I get another 10 minutes of hold time, this time with music. When they come back, they ask for the Debit Card being charged, find the account and tell me that the account is in the name of my ex-wife with her phone number! I tell them to cancel my account and refund the money I paid them. I am told about all the benefits I will lose by cancelling, I reply I'm not getting benefits now so I'm not losing anything by cancelling. They say my refund is subject to approval and will take 7-10 days to process. They seem to be good at processing payments, not providing benefits and not processing refunds. An all-time low for CVS, hello Rite-Aid you win ALL MY BUSINESS. read more

Lots of parking! Staff are very friendly including the pharmacy staff! CVS surprisingly carries one of my new, favorite shampoo/conditioners! I would like to add that they might be short on staff, sometimes when I need help its very hard to find someone to help, unless I travel up to a cash register where they are. Thanks for the super long receipts with coupons I'll probably never use lol! read more

Absolutely the worst pharmacy I've had the displeasure of dealing with. Any time of day you go, there's a 90% chance of encountering a staggeringly long and very slow moving line to pick up scripts. The people working behind the counter move with absolutely 0 sense of urgency, and usually if you go in say... 2 hours past the promised time for said prescription to be ready, you'll discover it hasn't even been started yet, and they need 15 minutes (which is an absurd amount of time to put 30 pills into a bottle, it's not rocket science). Issues like this almost always point to poor leadership. There are better pharmacies, even better CVS locations not too far away from here. My advice - avoid this place like the plague. read more