Extremely unprofessional customer service at handling prescription drugs to the patients. You need to check your medication bags handed to you at the time of receiving from the cashier because they won't tell you if all the requested medications in the prescription are there or not. I went back for missing a medication in the sealed bag after arriving home and the excuse of the pharmacist was that the cashier don't see the list of the drugs in the prescription to match at the time of check out. Then who should let them know!!!? I guess the pharmacist or whoever wraps up the to go bag! Apparently the medication that was missing was not covered with my insurance so they did not bother to let me know to pay for it out of my pocket. Long story short the most uncaring and irresponsible people I met here that they call them pharmacist or pharmacy staff! Double check your order if you ever visit this pharmacy. read more

I order on line I always go on the side and give me my stuff today jose the manager and patty super rude the worst customer service ever what's the point to order online if you have to go on the big line been coming here for years to bad they hire people with bad customer service read more

Lots of parking! Staff are very friendly including the pharmacy staff! CVS surprisingly carries one of my new, favorite shampoo/conditioners! I would like to add that they might be short on staff, sometimes when I need help its very hard to find someone to help, unless I travel up to a cash register where they are. Thanks for the super long receipts with coupons I'll probably never use lol! read more

I went to CVS to buy some things, someone offered the CVS CarePass which sounded like a good deal. Was billed for three months, which was the only thing done correctly by CVS regarding CarePass. When I tried to use my CarePass, the clerks cannot not find my account. At this point I am irritated, and I call to find out why I don't have an account, despite being charged every month for the service. I call CVS, which of course I am on hold for 15 minutes with no hold time music, I wonder if I am still connected. I call back and the rep can't find my account of course and I get another 10 minutes of hold time, this time with music. When they come back, they ask for the Debit Card being charged, find the account and tell me that the account is in the name of my ex-wife with her phone number! I tell them to cancel my account and refund the money I paid them. I am told about all the benefits I will lose by cancelling, I reply I'm not getting benefits now so I'm not losing anything by cancelling. They say my refund is subject to approval and will take 7-10 days to process. They seem to be good at processing payments, not providing benefits and not processing refunds. An all-time low for CVS, hello Rite-Aid you win ALL MY BUSINESS. read more

Absolutely the worst pharmacy I've had the displeasure of dealing with. Any time of day you go, there's a 90% chance of encountering a staggeringly long and very slow moving line to pick up scripts. The people working behind the counter move with absolutely 0 sense of urgency, and usually if you go in say... 2 hours past the promised time for said prescription to be ready, you'll discover it hasn't even been started yet, and they need 15 minutes (which is an absurd amount of time to put 30 pills into a bottle, it's not rocket science). Issues like this almost always point to poor leadership. There are better pharmacies, even better CVS locations not too far away from here. My advice - avoid this place like the plague. read more

Stay from this CVS if you can. First let me start with the pharmacy. There is always a long line. I dropped off my prescription at 4 and they said an hour and a half. I come back at 630 and they said still not ready so I'll take the time to write them a bad review. There seems to be about 5 or six other people waiting for prescriptions. Get it together. The time before I came and one of the girls in the pharmacy was texting while ringing me up. Are you serious?! Your message can't wait. Very rude and unprofessional. My other bad experience comes from the photo department. I understand they don't develop there and send out film. But when I drop off a roll that has 36 photos I expect 36 photos I don't care if they are blacked out or exposed I still want them. Think it's cheap of them. I ask the manager and all they say is I don't know. I want an answer from somebody and they don't know who I could talk to or where it even went. If you can go to another CVS or Walgreens. read more

Slowest pharmacy I've ever been to. Long line with one cashier at the pharmacy counter.

The store can get busy just gotta have patience and be respectful even if it can get hectic. The staff is Wonderful. Thank you for all you do. read more

Always in the L.A. county employees are just lazy and don't want to do anything. Came to take photos for passports and they say there camera is down. I will be emailing corporate on this as well. read more

I had a on line order at this CVS they said it would be ready the next day, the order appeared on my CVS account and the next thing it was gone but they charged my bank account. I went to the CVS and explained what happened and they said they could not help me they said I need to call CVS.com so I did what a nightmare, finally they sent me a email confirming the order went through, the lady at CVS.com said show them the email inside the store and they will take care of me, so I did they refused, needless to say I was upset and I just wanted my money back at that point and that was a big hassle also. The people at cvs.com aren't much help to the customers as the people inside the Sylmar store are definitely no help to the customers when it comes to taking care of online order problems, they should assist the customer in taking care of problems that occur online it's their store. Basically when I went into the CVS store, they just left me standing there saying that's my problem. Also the lady at CVS .com said there was a hold on my bank account I called my bank and they informed me that was not true, they ended up refunding my money to my account at least. Yes I was upset and all this was for $16.47 . Online is supposed to be hassle free somewhat. read more

I have been coming to CVS Pharmacy for the last 5 years and have had a great experience each time. I have been meaning to leave a good YELP review for a long time. Anytime my medications are ready I get a text notifying me to let me know they are ready. If you didn't know about this feature, I highly recommend you sign up. It really saves time and makes for a better experience. Every time I walk into the store, I am greeted by the tellers. The pharmacy staff are always attentive and acknowledges each person that is next line that they'll be right with them. I am always presented with friendly faces. Today was exceptional service and they got my new prescription filled in less than 10 minutes. Although it may appear hectic, I have had nothing but quality attention and service. Special Thanks to today's staff; Nathalie, Lilit, Roxy and Shiva the Pharmacist. You work well as a team. read more

On NYE I came in to pick up a prescription for a friend and the pharmacy staff was very patient working not only on NYE but through COVID. They were very helpful in answering my questions. It was a very pleasant experience. read more

Nobody knows or wants to help, even a pharmacist will point you to the wrong product just to get rid of you

Is there a negative star? Terrible service and unfortunately it's the one closest to me next time I'll do the drive! The pharmacy tech was rude and impatient she served her fellow Friend from her country quickly and had me and my baby waiting for 30 minutes after she asked me to wait 5 and still didn't help me. CVS Sylmar needs better service sorry! read more

I've been coming here to coupon for 2yrs. I have never ever had a problem until today. I was doing the cash card promotion and I did everything by the book! Didn't have any paper coupons just digitals from the cvs app. Everything was fine but my cash card didn't print. I asked to speak with the manager because everything I got totaled over $30 everything in the store was tagged. Her name is Maria Flores. Maria made no effort to help me all she did was tell me She couldn't do anything about it for me to call corporate. She could have printed a cvs extra buck for me but instead she belittled me, I have never felt so harassed and humiliated in my life. People like her shouldn't be managers. Let alone bring your home problems to work. I have never ever had a problem with anything here never. If she couldn't help me that's all she had to say she didn't have to greet me with attitude belittle me and harass me. Smh! Great Job on your hiring process cvs!!!! I will never step foot in this store again. Here are my pics to prove my story. read more

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Walked in and Walked right back out!!! I went to Big Lots next door to buy bath towels for my new home. Then went to get a drink from next door. I beeped on the way in and told The first person I saw "I apologized it's the towel from next door, they have a soft security tag that the cashier could not find" He goes ok and then laughs Then he ask me well what are you looking for in the most rude and skeptical way. I said a drink! Is that ok? He like oh ok they are over there...why don't you leave your bags with me I said no thank you and walked out Tall man, black hair, bald on top, and black thick framed glasses He's rude and as a young black woman taking all the right steps...buying supplies for her home...it hurt my feelings to be treated or looked at like such. CVS do a better job at staffing please read more

Worst CVS Pharmacy EVER! All the Pharmacy employees are lazy and rude! I dread having to either call them or walk in for prescriptions! They make you wait even when they are all just sitting there doing nothing! It is beyond RIDICULOUS! How these people still have jobs is amazing to me! They should be happy to have jobs and at least try to keep them by actually doing their job and being pleasant with customers! I mean who really wants to be going to the pharmacy in the first place and then having to deal with that!?! They treat me horribly, so I can't even imagine how they would treat my mom or the elderly if she/they went in by themselves! And the manager there should be replaced ASAP, because obviously their employees are a reflection of their management and what they allow! read more

Worst CVS pharmacy ever. It's 6 PM and there are 10+ ppl in line and 1 employee at the counter helping customers. No regard for the customer at all. Always understaffed. Employees are friendly, but come on. Are we treated so poorly because we're in the ghetto? read more

CVS Pharmacy - Drugstores Near Me - Sylmar, California

My son had got oral surgery yesterday, and really needed his pain meds, and antibiotics. I came to this pharmacy because it was the closest place. Once I handed the woman at the drop off window the insurance card she looked at it as if I just gave her a playing card because it wasn't formatted like a traditional insurance card. The customer service I received was worth 0 stars, but of course that's not an available option. I was told I needed to track down a list of information before she could process the Rx. I pointed out that the information needed was on the card but she insisted that she needed more. Due to the situation I did not have the time to do her job & took the prescription to Costco. They took care of everything within 20 mins. CVS needs to do a refresher course on customer service for the pharmacy employees. read more

Always a long line, with snobby employees who like to say things like "slow day" to one another after you've been in line half an hour, just to buy a birthday card for 5 bucks? This place sucks, they treat you like a illegal immigrant and although they have good prices on a few item on certain days, you feel like a complete fool going here because of how poorly you are treated. The pharmacist in the back are pretty cool, knowledgeable and friendly. The people in the front are unfriendly, unhelpful, and all around just bad people. It's like being in "the happy days" bar during a twilight zone episode. Not cool at, all. if your stuck in Sylmar, and this place is the closest around. I feel bad for you, go next door, and at least be treated like a real person. 5 bucks for a birthday card??? Are you serious? This place is definitely not worth the raunchy experience read more

How to survive CVS Pharmacy: 1: Be prepared for rejection. Out of the handful of times I've been there, they've had problems with filling my prescription twice. TWICE! There was a coverage issue and doctor's pad written issue of some sort which were both resolved on the other end, but not to the satisfaction of CVS. In front of me a lady was denied a refill because they simply only carried a small amount and they were all taken. What? 2: Play eye spy while in line. Pick ups are always long, the line into the aisles. Best to have fun. 3. Have lunch while you wait! From drop off to pick up, you are guaranteed to wait at least an hour. There's a Popeyes near by, but not much else. 4. Count your meds! They gave me three out of four without explaination and after I asked she claimed to know nothing about it and directed me to the drop off line. 5. The best advice yet: Just don't go at all. Even Rite Aid, the same type of chain, will have better customer service and timeliness. I prefer small pharmacies that specialize in their job, but you can still pull off the big chains with better results than this crap shoot. read more

Worst service ever. Huge lines all the time and only 1-2 registers really ?!?! Best way to answer questions is saying "please get behind the huge line Then get a response "ohh sorry we don't have what you ordered here." read more

If you hate yourself and feel like it can't get any worse, please go to CVS pharmacy in Sylmar. Possibly one of the worst places on the face of this earth! The only difference between this and hell is the fact that cvs uses lube but you have no other choice but to take it. They won't have what you need and if they do be prepared to wait more than an hour. Also make sure you count your medication. Just saying... read more

This place always has crazy lines. I hate it. I only go to it because it's close to my house... But, seriously.... Hire more people CVS! Good for biz and good for our unemployment rate!! read more

This place has IZZE, probably my favorite carbonated citrus beverage of all-time, so that right there deserves the 3 stars. Other than that, it has the typical stuff you'd find at a pharmacy. It's right next to Ralphs, so the plaza in general should have anything that you're looking for. read more

Absolutely the worst pharmacy ever. They constantly lose scripts and it takes forever to fill it. They will text you that your meds are ready after you've already been in to pick them up. The pharmacy techs think they are superior to everyone that comes in, but they're worthless. I'm surprised they can even read. They will force the wrong meds on you and make snide remarks about how you don't have to take them. I wonder HOW MANY PEOPLE HAVE YOU KILLED BY GIVING THE WRONG MEDS????! You'll always find a line at least 10 people deep. They move at a snails pace. This is what you get when people don't have any skills for real jobs! read more

Do not print pictures at CVS. I repeat DO NOT print your pictures here. I don't know if it's just this CVS but the quality in which they're printed is really bad. The pictures are fuzzy. I told an employee and they told me "it was probably with the type of camera you took them with?" I showed her the picture from my phone and she was like oh it is clear. I have an iPhone 8 Plus so pictures come out damn clear! They called the manager Ari who was pretty rude and all he said was I can't do anything about that. Never printing there again! read more

I had tooth implant surgery yesterday and mistakenly told the dental crew to give my antibiotic and mouthwash prescription to CVS when I should have told them Rite Aid. Later, when I realized my mistake I told myself, "Here we go again." As before, there were probably six or more people in the back filling prescriptions and one very old, very slow person at the pick-up counter. After standing in line for 15 minutes, she told me that they hadn't yet filled the prescription...I would have to first pay for it at another counter, then come back and wait for them to fill it. This was more than 24 hours after my dental work...they should have had it ready to go. This is pretty much the same as the last time I was in there. It appears that every employee is a technician and there is no management oversight...nothing to assure the customer receives a decent experience. I phoned the dental office and had them switch the prescription to Rite Aid, who handled the deal flawlessly. As to why I am giving them two stars, I can only guess that I am in a much better mood as I write this. read more

Store is always clean. Lines are short and quick. Ads always have items on sale in every dept.

OMG!! I don't normally give reviews but Jasmine was by far the best customer service personnel here!! Our first encounter with Jasmine she didn't even know we would be harder to deal with and was just so friendly from the moment we walked in. It was her attitude that got me to just proceed with our check out and not cancel any of it. Unfortunately we had some technical issues and some discounts weren't applied when I reviewed my receipt. So we went back and once again Jasmine helped us get everything squared away this time with the help of her supervisor Jennifer which I have never seen so dedicated to her job. She didn't even think twice to help us. She wasn't to busy to keep going with her job. She stayed and ensured everything went well with our transaction. Both lady's were a pleasure to be around. Once again unfortunately for Jennifer this time we went back to spend all our extra bucks and once again encountered technical issues. Poor Gabriel helped with the transaction but Jennifer once again stopped what she was doing to personally run the transaction herself!!! I was truly impressed by Jasmine and Jennifer going above and beyond helping us even if we were more difficult than necessary... Sorry about that but if you guys get the chance to see this I want to thank you so much! Stay humble stay happy and stay safe!!!! read more

Every one that works there in the evenings are incompetent. Very poor service. Their service areas had ppl that could not even work the equipment. Then they proceeded to follow me around the store when I was trying to find a particular item. I called them on it and made them help me if your going to be profiling me. read more

I am not sure if it's because of the area (Sylmar) but this particular CVS needs to do more to train their employees, including management. I bought a blood pressure meter recently that was not safe to use. It kept showing erroneous blood pressure reading after comparing it to other borrowed bp meters. The measurements were in the highs 150's/110's while other 3 bp meters would give readings between 120-129/ 77-83 all within 6 minutes. When I tried to return they used an excuse "no returns due to Coronavirus outbreak". I called their supervisor Esmeralda and for ~10 min tried explaining that ITEM IS DAMAGED, it shows incorrect, dangerous readings, and therefore it does not need to return back on the shelf. But it would all come on deaf ears, as common sense was nowhere to be found. I called another CVS and they told me yes if it's damaged then bring it back (as I didn't know it could be returned to any other CVS at the time). When I told Esmeralda, she said no they shouldn't do that, we don't accept. I asked for her store manager and when the next day I called their store manager, Sheila, I thought I would end up getting arrested bc I was ready to come to the store and go off at this person who was very rude and did not even let me finish talking, just hung up the phone on me. I tried to explain to her the same thing, that I am stuck with a damaged product that I cannot return, and covid-19 should not be an excuse (as other stores like Walmart have no bs excuse like that). I even tried to explain her that she can research internet, CDC, WHO, other sources, where it talks on how long this virus survives on surfaces which is 2-3 DAYS on plastic/metal!!! And even if (I continued explaining it to Sheila) it survived longer IT SHOULD NOT go on the shelf either way. Customers everyday touch items and put them back on shelves. SAME THING!! or even worse! But she could not comprehend those basic examples I was giving her. I explained her that I can't just throw away $65 on something I can't use at this difficult time. She was simply being rude and said, "our conversation is done I told you already! You're not getting any refund" and simply hung up. I even complained to 1-800 customer service about her, but never got back any call in regards to my situation with her/CVS. I finally managed to return it to another store the next day and get my money back. But they should know it's never a good idea to talk to your customers like that, I'm just glad it ended up good because I was ready to confront them at the store, and it would've ended up bad for both of us. I wasn't gonna give up on my $$$ either way. read more

Worst service ever. They called me stating that it would take an hour for my prescription would be ready. I waited 2 hours for my prescription, and they had a bad attitude. Pick a different CVS, do not go here! Not worth the time for the shitty service. read more

I stopped in and was in and out in less than 10 minutes; the line moved fast, Giselle was quick and friendly. No lines, the store was clean and well stocked. Also, plenty of parking with a clean lot. read more

It's a decent CVS location, lines can get long but it's honestly that bad

I have been going to this pharmacy for years and I have never had a bad experience. I am greeted when I come in and the pharmacy staff is always kind and helpful. Great job to everyone. Don't let the bad reviews get you down. You are doing a great job!!!!! read more

I really don't like to come to this place. The line is always crazy long and the wait time is horrible. I am just hoping that the place can be more organized or maybe hire more staff to help people out. I am serious thinking about transferring my prescription to other pharmacy. But the staff are pretty nice in general. read more

Wow! This review is for the actual store in particular the supervisor by the name of Jennifer. Let me start by saying I have been going to this CVS for the past 25 years. At that time it was Savon's. The employees have changed over the years but there are still a few that remain. Today when I walked in the store I was happy to see Jennifer because I have been looking for her for months now. One day in March I was on my way to a party and of course being a last minute person I ran into CVS to purchase a card and a gift card. When I get to the register I realize I forgot my cash at home so I wrote a check and used my $5 extra bucks. Jennifer the supervisor was NOT aware of the policy that I couldn't write a check for a gift card so she cancelled the transaction and raced home to get cash. When I returned Jennifer was nowhere to be found. I waited a few minutes but she never returned so I bought the card and told the cashier I would be back for my $5 extra bucks. I returned 2 days later and she wasn't there. I came the following week and no Jennifer. I continued to ask for her but she was never there until today. So I explained my story and she acted as if she didn't remember a thing. She was snobby with a matter-of-fact attitude . I told her with every detail but she wouldn't return my $5. She said she had to look into it. I asked her would she have an overage when that happened. She said , NO with a smirk. I can't believe that she didn't remember this transaction. BTW she knows me since I've been shopping there for over 25 years. Anyway I asked if she could look up transaction using my CVS card since to extra bucks are linked to your card. She again refused and didn't even want my card number so she could look into it. Then I said the wrong thing..... I was so upset with her attitude. I whispered, " I liked you better when you were fat. You were much nicer then!" She flipped out, called me a bitch and said no one will ever help me in this store! She would contact corporate so I can no longer shop there! All at the top range of her voice. I then repeated my statement so all could here and told her to F off, hahahaha. About 10 years ago Jennifer had a bypass and dropped weight fast but the side effect was she became this mean, angry and HUNGRY witch. read more

Horrible customer service. Rude and incompetence from two different employees. Made us wait in line 5 different times. Did it to several customers. Have been standing here for over 45 mins. If you know people are standing here in pain waiting for their prescription be more professional and organized. Its a pharmacy, be professional! You distribute medications get your sh* t tgether and Lilly and Susan, how two different people can screw up your order is beyond me. read more

This pharmacy is horrible! I was told by a pharmacy manager that they've tried to transfer my medication from a walgreens to cvs. Since walgreens wait time is too long it will be a delay or i will have to call to get my medication transferred. In calling walgreens im told there is a law that a patient cannot transfer/request their own medication. If this is known then why is the manager even offering this as an option for a resolution! Absolutely ridiculous! Im in my drs office strapped to a baby monitor NTS exam and CVS is causing undue stress! Worst customer service ever! I cannot believe they treat their customers like this. Whats worse i have to go to cvs bc my employee based insurance states this is my preferred pharmacy. They are the only cvs in san fernando/ north east valley area... i will be following up with a written store escalation read more