This place is open 24/7, so if you have an emergency, you can come here. There is a great selection of everything and it's clean. The security guards do a good job, too. The cashiers are generally upbeat and helpful for people who are working a graveyard shift (I would hate that, shout out to them). The "beauty advisor" here, however, got offended when I called her a "makeup assistant" stating "excuse me, I refuse to be titled as that when i deal with all kinds of beauty products." She had a snooty attitude and I walked off in tears of laughter, thus resulting in going to the CVS down Paramount at Firestone. She needs to realize she works for CVS, not the MAC counter. Anyway, this is your place for just about anything, just remember to refer to the girl in the makeup aisle as your "beauty advisor"! :~) read more

They need to hire more pharmacy staff, they often have 1 guy working the whole place, so when he needs to take a break, the pharmacy stops being 24/7, nobody can cover for him read more

Today my husband went to get eye drops because his eye was red and irritated. The optical Center was most helpful!! Unfortunately they didn't have the the eye wash he needed but the Dr. came out and saw my husband and had the tech wash out his eye - twice! Dr R even examined him to check if he needed to go to the emergency room, wow!!! My husband said everyone in the Center was concerned and most helpful. The Dr was more concerned over his eye than him not having insurance- refreshing to get that kind of care!!! I'm so grateful the Dr said it was just bruised and it should be fine, even gave him a complementary eye wash!!! We will definitely see this center for our optical needs in the future!!! read more

When you are inside to pick up medication they always attend the people in drive thru first So I picked up my medication drive thru this time and has taken me about 40min read more

Extremely slow! Extremely long wait times! Filthy! No drive thru! Avoid it at all cost!!

I have been coming here for years because it's a 24 hour cvs, but it really has gone down hill! Just called because they charged me twice for a purchase and they told me since I didnt have receipt I would need to call corporate and they will handle it!! This is a first, I've worked retail and with a little work, receipts can be tracked. I'm definitely calling corporate and she will not like it one bit. read more

I like that it's a 24 hour one stop shop for almost anything you could ever need, but prices are much higher than target or Walmart pharmacy and there usually isn't adequate staffing, which makes wait times unbearable sometimes, esp. when you are sick and just need some meds! read more

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I come regularly for house supplies and antibiotics & allergy stuff. This place is clean, customer service is ok. They do have a lack of people at the cash to registers and run out of stock on shelves alot. Other than that this place is ok. love that they are open 24 hours! read more

CVS Optical - CVS from outside - Drugstores Near Me - Downey, California

This place is a joke... the pharmacy only has two people working there one guy looks so lost it's pathetic... the drive thru line is so long and inside the line is longer.. to drop off prescription there was no one taking ... this is a pretty shitty pharmacy no wonder a lot of people are complaining about it read more

Don't bother trying to call their pharmacy. Totally rude. I was on hold for over 40 minutes (yeah I know, I should have hung up sooner). Then a lady finally answers and says "hold," and puts me back on hold. Going elsewhere woh better customer service. read more

I never had an issue here. So it's an okay place. It's great to do some light shopping

I came to this pharmacy after my son was discharged from the ER. Came drop of the proscription the guy told me to wait 40 minutes for pick up. So me with my sick child waisted all the time for them to tell me that they didn't have it. That I could go to another cvs that was 20 minutes away. The bad part is that the pharmacy will be closes by the time I got there. So please make sure you ask if they have medication in stock before you wait all the time. Really disappointed read more

CVS may redeem themselves with this visit! Ok I come to the cvs pharmacy at least once a week for the past decade. It's a necessary evil... and I'm calling it evil because the employees always seem to have a chip on their shoulder and it's not my fault that you have a job that you hate. Don't take it out on us.... well until today. Wow wow wow... I have never had the level of customer service or experience the service level that I experienced today. I have never seen a living soul that services this pharmacy to be as friendly, as intelligent, as quick, as considerate, as patient, as customer service oriented, as good looking ;) ( which definitely helps) as I experienced today with the associate by the name of Paul. CVS corporate needs to hire this guy to be a trainer of some sort. He was was working two lines and being so friendly and helpful with the elderly woman next to me explaining all the drugs ... not the typical way.. but writing reminders on all her medication telling her when and how much medication she should be taking. I was amazed. Paul... you are awesome!!! My one star has risen to three because of you and for the potential that you could influence others to be like you. CVS Florence ave still has a way to go.. but this is a good start . True testament that customer service is extremely valuable.. dont businesses get it????? Or it may just be difficult to find people like Paul to hire. read more

CVS Optical - I don't get why I have to wait so long? How long does it take to get pills from the counter... I gotta go to work!!!! - Drugstores Near Me - Downey, California

This review is for the pharmacy itself! It may be redundant at this point to say it, but if I could give them negative stars I would. I just stood in line for at least 15 minutes. There was no one else there , the pharmacist saw me and didn't bother to acknowledge me. I left with out my prescriptions because I have other things to do. I shouldn't have to wait 15 minutes for a prescription, especially when there is no one else in line. Unless you have nothing better to do than stand in line at the pharmacy don't come here!!!! read more

If I could give no stars I would. The people at this pharmacy are just plain rude. They make you feel like you coming in to get a prescription filled is a burden on them. Umm...excuse me but isn't that your job? not only is there ALWAYS a long line with a long wait because they usually only have one person at the register, when you finally are being seen at the cash register they don't even look at you. Just ask your name, date of birth, etc. poor people skills if u ask me. The pharmacist who comes and "explains" your medicine to you talks so fast u can barely understand her, & also seems very irritated that u aren't a doctor and don't know everything there is to know about your medication already. I would not recommend this pharmacy at all, avoid at all costs. read more

This CVS has the worst customer service. The lines are always long. The wait to speak to someone on the ohone is well over 20 minutes. When you ask for help the pharmacy technicians let out a rude sigh as if bothered by a customer. I'm sorry, if you don't like dealing with people, why take a job in a pharmacy. Other technicians act like employees on an assembly line and can only do the one job they were taught to complete. Lastly prescriptions are rarely ready on the time. I really wish they would hire people here who are ready and able to do the job. read more

I've had so many problems with this pharmacy. It's close to home and convenient but wow it's frustrating. Today was the last straw after a series of nonsense and poor communication. One of the employees said they transferred my prescription and I needed to pick it up at the Firestone store. It wasn't there of course, and that's because it's a controlled substance and that's against the law. Fun. I didn't even stop to think that I'd be misguided by a trained employee handling drugs for a living. But alas, I was. I head back to this store and they proceed to tell me that the prescription date was altered (it was not and does not look like it either). They're just ridiculous and there's been so many other frustrating ordeals that I've never posted or even whined about to management (my bad) so I'm just not returning. I'm dont complain generally but this was just stupid. There are actual people committed to making life more difficult and some of them work at this CVS pharmacy. read more

This place isn't my pharmacy, but it's open 24 hours and after a late visit to the ER it's the only option to get my medication late at night. First time they didn't have it, no problem. However, this second time the "OPEN 24 HOURS" pharmacy was closed. Guy was in lunch and no one else was there. So now I have to get my regular pharmacy to call them and have my prescription transferred over but they don't answer! They called them 3 separate times and no one answered! I called them and after 40 minutes someone answered. I explain to her what I needed and she proceeded to put me on hold actually pretty good and the pharmacist. After another 15 minutes someone picked up the phone and hung up. I called back and they had a name on it hold for another 30 minutes. I have never experience this amount of frustration with a pharmacy before. I don't understand why they cannot answer the phones. They need to get more staff or they need to get better at their job and handling the high call volume. read more

Worst pharmacy to deal with. Called to see if my prescription was ready and was on hold for 15 mins then when I was finally helped I was told they don't have anything for me. This is the 3 time that happens with them, called my doctors office and they said they sent it out but would resend my doctors office even had to call them. Very unorganized pharmacy and the staff is rude. read more

They have lots of coupons. The pharmacists are Very nice. They have smile direct club. They have an optometry. They have enough soap. They pharmacy is clean and big. read more

Today they told me that my prescription would be ready in 30 minutes. There weren't many people around either. Oh, well. I got here at 4:20 PM. So I waited and waited and waited. I did not ever hear my name so I asked if my order was ready at 5:13 PM. The pharmacist checked the computer and said, "Your order is ready for pickup". She went to get it and it was under a BUNCH of others. UGH!!!! Of course, I will never know when the order was ready but I do know I would have waited much longer if I had not asked if it was ready. This CVS is full of it! This place is now in my Hall Of Infamy!!!! read more

I can see why there are some good reviews. The store is hugest CVS We have ever been to and what's great is that it is open for the emergency situations where you need to get a prescription ASAP. We went at after a visit to the ER around 3:30 am and the security staff was a pleasant person and helpful. The pharmacist, Sean, I believe is his name, was not a very helpful person, but he got the job done, calling the ER personnel for my RX. However, when I asked about taking my meds with food, he said I didn't need to....which is how I've ended up with a stomach ache....I looked online and it is recommended that Macrobid be taken with food to avoid upset stomach and improve absorption!! Any pharmacist should know this! As a side note, the bathrooms are closed from midnight until 6am because of security reasons (?!) and apparently also out of order....but the manager kindly let me use the staff bathroom. The security guard told me when he saw me coming out of the bathroom that even he isn't allowed to use the staff bathroom. What?!? read more

Horrible customer service ! We were standing by the sign that said "Make line on each register" the cashier Mercedes made eye contact with me twice. So when we walked up to the register Ms. Mercedes made us go to the back of the line. HOW RUDE!!! I said well it's not as of we've been waiting for ten minutes and you seeing us there. And walked to the back of the line. As we walked up the the other snotty cashier her name started with an "M" short, wide, with glasses. She gave us an attitude! we greeted her and she didn't reply! I'm sorry if you working on Easter Sunday but damn, maybe if you would've continued your studies you wouldn't have a shitty cashier job. I use to work at CVS at age 17! And I was never rude to any of my customers. read more

This is the worst CVS pharmacy I've ever been to! There's a looong line to drop off and an even longer line to pick up. And sadly, the staff doesn't seem that concerned read more

The pharmacy service is slow as hell. I went to the drive thru because I had a prescription auto-filled and ready to go. The person Infront of me took about 35 mins (couldn't move cause by that time there was a line behind me) and mainly because no one attended the window! Take your prescriptions elsewhere. read more

Geovanni, who's on this shift, has no patience with tired customers, gets an attitude, and talks very rude. He needs to have accurate customer service and interaction skills and training. If you're going to be short tempered with people, you have no business working in a customer service field, especially a position that requires in person interaction. I understand I may be sleepy because I've been awake 24 hours and my daughter just had surgery, but there is no excuse for your attitude and disrespect. I was nice but you didn't deserve it. Now I'm not. read more

"Yes sir, will take about 30 minutes to fill your prescription" Hour and a half later, I have to ask to check if it's ready. "We're still waiting on approval... Oh wait a minute, it's ready" Eff this place!!! Target takes between 15-25 minutes to fill my prescription. read more

The pharmacy pick up wait time was 1 hrs plus. This is ridiculous we are here to pick up, they need to do a better and faster job.

Terribly run pharmacy. Long lines at 11pm. I just wanted Sid aged, so I waited in line for 25 minutes. When I get to the counter, she directs me to the other line that has even more people waiting. No organization, no clear designation of which line to go in if not just prescriptions drop off. It's clear that since they are the only 24hr pharmacy in the vicinity, they don't care about customer service. read more

This is one of the bigger CVS around. The pharmacy is drive thru also.. They also carry dme's (durable medical equipment) for the elderly like wheelchairs, walkers, canes, etc. a great selection. They have a seperate garden area and it's in a good location. read more

I have never waited so long to drop off a prescription let alone wait for it, I am completely disappointed. The customer service is ridiculous. The pharmacist are rude. I waited in a line for 45 minutes to drop off my medication in a line that clearly states drop off only, for them to tell me that that line does not work. He looked at me, told me just a second but never advised that the lone closed. I'm so upset. I have so much more to say but no time read more

Slow!!!! Go elsewhere. I came here with someone to get their prescription and was second in line for about 20 minutes, yet there were like 10 pharmacists/ppl behind the counter. Completely unacceptable. read more

the customer service was horrible. they only had one person for the vaccinations and they had two people for the pickup. very unprofessional. read more

As a nurse I called in my sons medication and called back and hour later to make sure it was ready and they told me the nurse might of not called it it as we have nothing for him( I CALLED IT IN) so they made me fax it over . Again I call before I go. NOTHING was ready! So I asked to speak to the pharmacist let them know I was the child's nurse and mother who called in and fax his medication and you tell me his nurse wasn't doing his job! After screaming at them and putting them in their place they finally got it together after 3 times! This cvs is all messed up no wonder people are leaving to BETTER pharmacies read more

So sloooow!! I waited at least 10 minutes to get a shampoo that was locked up. Why lock them up if you can't give to the customers. How are you going to sell that way your premium shampoos? read more

This place is close to home that's why I get my medicine here. BUT it's awful! They always take forever. Just now I came to pick up medicine I called in last night and set up to pick up at 2pm. I got here at 3pm. I waited 45 min in the car line only to get told my Meds weren't ready yet. Then as I drove off 3min later I get a text that it's ready now. So even though I want to go home, I go into the store this time, only to see a giant line. I can't believe I've been at this store for 1hour and a half and still don't have my medicine. They need MORE people. I think I will switch my medicines to a different cvs. read more

Worst pharmacy ever!! If they weren't open 24 hours they would have closed down by now. Dropped off prescription at 7pm, went to pick it up at 11:30pm, surprise, surprise it was not ready. Really??!! It takes over four hours the put 30 pills in a bottle??!! Don't even get me started on how long it took to drop off my prescription. The pharmacy attendant gave me a lame excuse about it was only her and the pharmacist working. Sounds like a you problem and you're making it a me problem. Nice. Zero stars. read more

9 registers and every time I come in there's only 1 or 2 open and the line is ALWAYS long. It might just be my luck but every time I come in for that 1 random item, there is ALWAYS someone trying to return something and for whatever reason, it takes them A LIFETIME. The line will be 10 ppl deep waiting on this one person disputing a coupon or whatever and then 15 minutes later someone else comes to open another register. It's so annoying. Why are there 9 registers?!?!? They should have a separate customer service line for returns. A trip that should take me 5 minutes turns into a 20 minute wait. Go somewhere else if you're trying to be quick. read more

just waiting on the phone to ask a question took 20 minutes so I hung up.

When you're driving around empty ass Downey at night and you really have to poop and all you're seeing is houses and strip malls where everything is closed, this place is a goddamn live saver. read more