Rick at Custone Auto Radio Whitby- Thank you!
Rob and I want to share our story about EXCELLENT customer service we received this past year from Rick and his team at Custom Radio. We have had issues with our GPS that we purchased with our 2011 Toyota Highlander from the dealership( it was an after market upgrade) it would blank out on us and leave the radio and GPS unit frozen. Rick has repaired and replaced the same unit twice and the third time insisted that the manufacture replace it with a different model. In this day and age where companies follow the expiration date on their warranties and leave customers high and dry meant a lot to us that Rick's customer service, ethics and integrity meant doing the right thing since the GPS unit was faulty from the first year we purchased it and his commitment to customer service speaks volumes. Once again I can't tell you how impressed and grateful we are for his standing behind the products he sells. read more