Dear Customers
Lets start by saying I would normally leave this one alone but I have to say my piece, we have been making customers satisfied and happy for over 22 years with me Craig as the owner, I take every customer serious and personally appreciate there business. But let's not forget that sometimes you cant avoid situations like these , you can only address them with a professional fix.
Customer has done nothing here but point out he is on a rampage of hate only because we couldn't couldn't accommodate his schedule to book an appointment on the same day he demanded to come in, our first phone conversation was 30 mins long in which I heard about how there was the rear speakers balance was backwards, easy fix simply swap it over at amp. But the rest if the conversation was more like I was being told how to run my business, my employees, how to set up amplifiers , on and on, which is fine I don't mind people's opinions and the customer had some valid points, in the real world though not always achievable though. Ending our first conversation I said
Lets make an appointment to fix the back speakers balance issue, customer didn't know when he could book and in the conversation it was said to check in with us when he was in Town and ill try and fit him in somewhere. Thanks bye.
Days later second phone call was hey its travis I'm in town I'm coming by to fix my issues with my car, stunned I didn't know who it was or what car, or what issues, I asked Travis, what issues and what car is it ? But i said id have to make another day cause it was one hour to close and i had two cars in my bays as it was, Silence and the games began from here, so over the next 35 mins I was talked to like if I didn't comply with his demands he will make me regret it, he has many friends and i didn't want to make the mistake of having him tell,everyone about all the bad things, I was shocked and ok I'll bite what bad things? So the list above is all complete a lie except of course the rear wires being backwards, the whole conversation was the customer elating to me how a business should be run, personally insults, vulgarity, threats of posting bad reviews everywhere he could etc etc, all the mean while, in between his ranting and insults i calmly explained i need to book you an appointment so I could fix your balance issue, I did this many times, I went against my better judgment and thought hey Travis what would make this a happy situation right now what would that take? But I heard the answer that I get with these kinds of customers, ooh give me money and ill walk! So I asked again when do you want to book your appointment ? Only reply I got was never will I let you touch my car! Ok we'll sorry we can help you then , but I said Travis let me fix the issue and we can both be settled with this, more insults and threats on and on and on, at this point I Said If your not going to be reasonable then I have to go, 30 mins has gone by! The voice on the other end of the phone got extremely Loud and insulting so I hung up, at this point there was nothing to do but I had offered help many times and customer refused. Personally I thought Travis was a nice guy but somewhere something went wrong, if he came in the store I'd still gladly fix the issue but I would also like to address that I'd prefer not to deal business with customers like this, I like what we do and I always care about customers wants and needs but I don't have tolerate insults and threats! This is one customer I prefer went elsewhere. read more
