1. Custom Luxury Motors

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salem, OR

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Custom Luxury Motors

3.3 (14 reviews)
Open • 9:00 am - 6:00 pm

Services - Custom Luxury Motors

Auto loan

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6 years ago

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Freeman Motor Salem Showroom - We love happy customers!

Freeman Motor Salem Showroom

(29 reviews)

It started the way these stories always do: A luxury car that looked like trouble in heels. She…read morehad the curves, the shine, the kind of allure that makes you stop thinking and start believing. Except the first time I met her in a PNW downpour the windshield wiper flapped uselessly like a limp handshake. Replacing the wipers was contractual. Basic safety. A correction to meet the State's prim-and-proper dress code. Still met with a laissez-faire attitude. When I picked her up, her glasses were still broken. I took the fix into my own hands--parts shop on the way home, a couple of tenners, a little elbow grease, done. Next up, the key fob. The emergency key was missing, the kind of detail that only matters when it matters. I brought it up, like an old lover who still believes a wrong turn should end with a nightcap and an apology. Instead, it turned from good cop to bad cop faster than a red carpet turns into a doormat. Then Murphy made a house call. The battery went low. She wouldn't let me in, like a partner who caught me gambling with the rent money. I used my one free call to get a locksmith to bail me out. Time and money burned on something promised on the first date. Next the check engine light blinked into life like it couldn't wait to hand me a bill and a lecture. Still loyal, I went back to them instead of the brand shop off the two one seven. One tip slipped across the bar after another. Reassurance she was safe to take out on the town without having to constantly look over my shoulder. It was just a false trail that kept circling back to the same code I heard on the scanner from day one. I was being led on a wild goose chase and suspected I was the stuffing. After months of silence and no new leads I picked up the phone to reopen the case, like a jilted ex dialing a number I know I shouldn't. The witnesses had "left." The records were "tied up." I was told the specifics about the prior investigation were withheld for "legal reasons." It read like the old standards had left the building, and she'd taken her charm with her. Trusting my first instinct, I took the old girl to the brand shop, the place that spoke her native tongue. They handed me the facts. No passing the buck. No song and dance. Workmanship you could hang your hat on. I'd finally gotten the full meal deal, but I'd lost my wallet in the process. I figured I'd give Freeman one last chance to make things right. I'd played this scene before, back when deals were clean and handshakes meant something. Back then, I had a number in my head and they hit it like a sharpshooter. This time it was a slow middle school dance on a wet gym floor, and every step felt wrong. The numbers didn't add up, even the Kelly Blue Boys gave me the kind of look you save for a three-card monte table. Sure, I could take a bruising, but I hadn't signed up to get rolled. The relationship ended with a love letter that read like a case file, our entire history laid out in black and white, followed by a reply that never came. Freeman was a name I'd trusted since I was a rookie twenty years back, the door I knocked on when I wanted a fair and honest deal, the place I sent friends, family, and associates. Somewhere along the way, it seemed they traded the Freeman name for the Saul Goodman Sunday Special. In this town, some places sell you a promise the way a magician sells you a trick. You watch the shine. You miss the move. I gave them every chance to play it straight, but instead I got a different story each time, ended up with the bills, and found myself alone in the rain without an umbrella. Ragged, like a mark who realized the gig too late, I closed the file, because sometimes that's the only win you get. Take a walk. Don't look back. The rain will wash the footprints away.

I purchased a 2017 XC 90 from them on August 30th and traded in my Audi A4 that I purchased from…read morethem prior. The sale transaction was fine and there were no issues. Cut to this month and I receive a letter first stating I owe them $60.37 due to a "cancellation from my trade" (mind you they already sold my old car). Then in the second paragraph they note that I need to send a cashier check for $798.40 and if not done by the 3rd request they will send me to collections. Um how did it go from $60.37 to $798.40?!? I have had no communication from them since August and was not made aware of any shortage until November in this poorly written letter. I love my car but their business practices are AWFUL!

OneMain Financial

OneMain Financial

(2 reviews)

Applied with all the personal information that they ask for, then get a text from one of their…read morerepresentatives that I'm approved but they want to speak with me the following day. Get a call from the representative the following day, giving out more private information, then after a hold told I was not approved (well, they didn't say that but it was the implied answer-if you pay off your collateral (which is what they wanted) with the loan, there would be no money left over. Considering what I owed on collateral and the loan amount, there would have been 11k left over but who would expect a financial agency to know how to do the math.

If I could give negative stars somehow I would. I've had a loan with this location for over 6 years…read moreand they keep finding more and more ways to drag it out. I've filed BBB complaints and they literally could care less they are going to continue to be predators. A $10k consolidation loan has somehow now cost me almost $30k. If you make extra payments to try to pay off the loan early it doesn't matter they already calculated and tacked all their interest on and are going to squeeze every last dime out of you. I've even spoken to the corporate office who were going to address some of the issues and let me pay off the loan sooner but when they saw it originated at this branch there was no longer anything they could do. Clearly their practices are not even in line with the corporate practices. They also refuse to speak on a recorded line or answer questions via email where their responses can be recorded. That practice alone should deter you from taking a loan with this business. If they were above board they would have nothing to hide. To top it all off I owe less than one payment left on my loan and now even though it's listed on no statement anywhere they are telling me I need to pay an additional $1000 in interest due to a one time $105 NSF fee from years ago. $1000! Which has not been documented anywhere and now they are pulling out of a hat to try to squeeze even more money from me. This place is an absolute predatory scam business. Call the corporate office and go through their online loan company if you really want to do business with one main but DO NOT use this branch.

Oregon Roads

Oregon Roads

(11 reviews)

My husband and I have leased cars for several years. Our former leasing agent always used made…read moreeverything so easy. So when we moved to Oregon we really didn't know if we could have such an effortless and ideal experience. I found Oregon Roads online and read all the reviews. We decided to call them to get a feel of what their service would provide. Joy Rose was exactly what we were looking for. She was professional and understood what what we wanted. Leasing from her went smoothly. We traded in our older vehicle and we got the exact car we wanted in the color we preferred and at the price that matched our budget. Flawless and terrific customer service. We highly recommend this company.

We've purchased 2 cars through Carey and the team at Oregon Roads and even considered selling one…read moreof our cars through them. Every experience has been so much better than any of the other places around town. While they don't have the service department or the huge lot of vehicles, the process with them is pressure-free and friendly. Also, you don't spend a whole day at the dealership if you buy from them, they know what they're doing and don't waste time going back and forth between buyer and manager or whatever it is the larger places do to drag things along. They also won't push you to buy something you don't need. Every time we've been there, they've waited awhile before approaching us, letting us look at vehicles without feeling like you're going to be accosted by a stereotypical salesperson as soon as you park on the lot. Also, if you're looking for something really specific, they do offer to do the searching for you and will get you the car you're looking for, if you can't find it here right away. I recommend Oregon Roads all the time!

Custom Luxury Motors - autoloanproviders - Updated October 2026

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