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    Carmax

    2.8 (20 reviews)
    Open 9:00 am - 7:00 pm
    Updated over 3 months ago

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    Information bout my complaint
    Cescilia D.

    ERIKA OLIVA has the worst customer service, never was able to get in contact after she sold me my Honda civic when I still had concerns for the car and never put GAP on the contract after we discussed having it on there once I called a month later to clarify why she never put GAP on my contract she said she can't remember come a month ago what was discussed and couldn't help me any further since it isn't in her department. Worst " senior " customer specialist that I've ever came too. She also lied bout getting me reimbursed for the trade In car I had with my maxcare. They also just took that and never spoken to me after letting me know I'd get a check in the mail after finding out the agents that I was never going to get that check and they weren't sure why she said I was going too. She won't admits to her lies and is stuck up little girl old lady. HIGHLY DONT RECOMMEND !!!!

    Carmax Salem

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    9 months ago

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    2 years ago

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    1 year ago

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    3 years ago

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    2 years ago

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    2 years ago

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    5 years ago

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    2 years ago

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    2 years ago

    Super slow customer service, 2 cars in a row had problems and they were both under 15,000. Service dept makes you sit around and wait

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    4 years ago

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    3 years ago

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    5 years ago

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    4 years ago

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    2 years ago

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    5 years ago

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    2 years ago

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    5 years ago

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    2 years ago

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    4 years ago

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    5 years ago

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