I will start with the staff being super nice, the ambiance in there being not-so-dealership feel,…read moreand free oil changes with purchase of a vehicle. That's where it positives ends. I waited 2 months for a call back after being told I was getting priority treatment after already waiting a week or so. I had to call again and was informed they don't even operate on my vehicle make. Apparently, the staff wasn't trained in that type of knowledge. Why sell these and add warranties under the Mazda name if you cannot operate them? My time and resources were wasted.

Really great dealership. Really knowledgeable team. Very easy to work with and probably some of the…read morebest prices in the state.

When I need to tow my motorcycle, I use G&R. They are reliable, professional always courteous…read more If you have a vehicle that you want taken care of, I am sure you will be happy.

I drove all the way down to Turner location (3hrs RT). The guys there were so helpful, they helped…read moreme replace my hood without extra cost.

Honest and Straight Forward…read more From the very beginning, Kaleb and Marcos were willing to work with us on our first large purchase as a married couple! We were able to negotiate a reasonable price on a 2024 Chevrolet Trax and drive it away the same day with a sparkling wash job and a tank full of gas. Jacob was over the top in customer service. He was more than friendly and professional through servicing our new Trax when applying the ceramic coating plus installing the cargo mat and luggage racks. A great, big thank you to all these guys for the best experience at a car dealership (of which we had poor customer service at multiple dealerships before making the trip to Capitol Chevrolet). If shopping for a new vehicle, go to Capitol Chevrolet Cadillac first to save yourself time and money!

Bad customer service from the service department starting with the service Manager Aaron. I have…read morebeen in and out of the service department dealing with a malfunction brake pad sensor. I have left 5 voicemails for Aaron but till this day he has not responded back. I called back in August many many times. The service at this location is horrible, I will definitely not take my suv to get serviced at this location. It seems as if service techs are being lazy and not doing their jobs. The service specialist that assisted me at the time said they couldn't do anything and all I could do is turn off the notifications that my car keep alerting me because they weren't able to fix the malfunction of the sensor. Capital Chevrolet service department struggles and obviously doesn't have the capacity to detect issues in customers Vehicles. It's a waist of customers time. I contacted GMC and I was referred to Power Buick GMC on Market Street instead. Power Buick GMC was able to diagnose the problem without any hesitation and ordered the part without going through any hassle.

Acura Service review. I have had my Acura TLX serviced here since 2019. I cannot say enough…read morecompliments for their five star service! Kevin in service is a perfect service many. Immensely knowledgeable and explains everything very patiently. THANK YOU for 7 years of wonderful service.

I recently visited the Acura dealer in Salem to replace my wiper blade motor, and I had a great…read moreexperience. The team was honest, professional, and did an excellent job with the repair. Everything was handled efficiently, and the service was completed as promised. A special thanks to Kevin, the service adviser, who was very helpful and made the whole process smooth and stress-free. He kept me informed and provided excellent customer service. I truly appreciate the honesty and quality of work. I would definitely recommend this dealership to anyone looking for reliable service!

The salesperson who helped me, Jason, was extremely kind, helpful, & pleasant. I came in with a…read moreloan through my credit union, and they began giving me problems, but Jason handled it like a pro and had me leaving with a better deal than I came in with. This was my first time purchasing a car from a dealership and he made it a simple experience! Thank you Jason :)

Such a great place to do business with! Jim and Lee are such nice people! They gave me a great…read moredeal on my Range Rover!! The car is amazing. I love my car!!! Jim had me do a warranty and it cost like very little per month. I have no worries if something goes wrong. My car was pre inspected by a service place so when I bought the car, I wasn't really worried at all!!! Didn't take a long time to get my deal done, Jim was really thorough with the paper work, so I was done with everything in like 40 to 45 minutes. As soon as I picked the car I wanted to buy, Jim had the paper work printed and done so fast!!!! These guys are so nice. I would recommend anyone and everyone to this business. Very honest people!!!!!!

Craig was absolutely fantastic to work with throughout the purchasing process of my new to me BMW…read moreX5 40i! We were at Lithia Honda getting an oil change and decided to drive around looking for red vehicles, specifically more so for my husband, when I notice the beachy blue color first of my X5. It had just been traded in and hadn't even been processed by the BMW team in Salem yet, but I checked out another one with different interior color they did have clean & we had previously rented an X5 during vacation to try, so we knew we liked the ride & tech. The service team got it cleaned up for me quickly, a few days, and we are very pleased with the price we paid, what they gave us on our trade in and their customer service throughout. Craig is very personable, honest and kind, so he was a joy to work with. Keith, made the paperwork easy to understand and explained all the benefits of buying a BMW & purchasing their warranties. Riley showed me how to set up my Apple Car Play, to register my vehicle on the BMW app and figure out some of the settings. He's a huge asset to his team! Everyone we chatted with at BMW of Salem was extremely polite, humble, helpful and pleasant. We will be back when it's time to trade our current vehicles in!

Very nice and friendly staff, very clean dealership, they also have free wifi and snacks for folks…read moreto sit comfortably. I traded in my old car for a new one, fair pricing for the exchange. They also got me to sign up for a Costco special life time oil change that can be use in any of their Lithia location that is totally worth it and can be used 1-2 times a year and the break even is ~8 years. I wish they were closer to Portland, however I am good with making once a year trip there, meet a friend in Salem, get all the oil changes, maintenance checks and recalls done in a day, much better than the wait times or dropping the car off for multiple days at the Portland dealer.

Don't purchase an extended warranty there. I started to…read moreexplain on this platform but my explanation just was too damn lengthy. So if purchase an extended warranty be sure and get a hard copy of the contract in writing in your hand right then and there. And make sure the warranty company's name and address is on that copy.

Amazingly smooth and easy process. We drive on the lot told Cayleigh M what we were looking for and…read moreshe has it for us. I recommend this lot for their inventory and service.

Wonderful customer service and trustworthy technicians…read more Thoroughly inspected my car and found issues i didn't know about

I would seriously recommend going somewhere else. I came in for an oil change and to have them make…read moresure my headlights are attached correctly because they have been loose in the past. They did not tell me that the inspection comes with any service, nor did they give me the ability to opt out beforehand on the information sheet I filled out. They tried to charge me 300$ for the oil change because my oil cap was stuck on from my last oil change. They told me my headlights were fine, I have had to get out of my car and push them back in to get them working leaving my job at midnight twice since I've left that shop, which is the issue I wanted fixed. They also quoted me 10k for the other damage to my car, which I was already aware of because I PAID for an inspection with another shop. Now, two weeks later, I'm getting new lights on my dash and my car is running horribly, which never happened after my Walmart oil changes (though they got my cap stuck). Everything about this place is sketchy, they WILL damage your car to get you back in the shop, do not trust this business. I will be taking my car somewhere that has some business standards.