Drove 6 hours from Washington to buy a car from them last month. Great communication and fair…read moreprice upfront. They were able to finance me even being out of state and the vehicle being older. Worst part of the experience was the salesman, I had been communicating with, did not show up the day we had planned to meet AND had misquoted my APR. BUT they made it right by lowering the price to make up for the difference. When the salesman was a no show, Allen (a different salesperson) was quick, courteous, professional and zero pressure to buy extras. Thanks for the great experience!

my used my last of my saving yesterday to purchase a car big enough for me and all my kids. I have…read more4 kids and 1 on the way so safety is very important to me. the salesman was told this all and that I didn't want to buy something that was going to break down when I got home. because I'm using all my money. he assured me the van was great no accidents no reports been maintained by the state. I test drove it and it drove great. I ended up purchasing it straight out cash because I didn't want payments but I don't have enough to get any type of warranut they only offered me one for 3 months that was 250 and I didn't hav anymore money after buying the van. he knew I had to drive back 40 min home with kids so for that fact knowing what was wrong with the car is so beyond shady to me. Like are you a dad? How would u feel if that was your kids and mother of your kids you should be ahead of yourself . I get home It drive great the whole way I put it in park after turning into my parking spot and a light comes on that says EPS BAS and I was like hmm that's strange I'm a girl so I didn't even know what that meant. I turn the car off and turn it back on to see if it and t away and the car would no go it of gear. Now it's stuck in park with that light on my dash and I litterally drive it for 30 min before not being able to use it after paying 5200 cash for this van. I have never felt so ashamed and scammed in my life. I'm a single mother and bow I have no way to work I have no money for a car and I have a car I can't fix that I just bought. I'm so sad and I hope people are bangle to see the lot for who they are so they don't get scammed. I would hate for another person to feel how I'm feeling right now. I hope karma finds its way to them because I'm just out of luck and there's nothing I can do about it.

I'm very impressed by the service at Skyline Ford. They kept me updated and my car was ready 4…read moredays earlier than they thought. I would definitely recommend this dealership.. Also thanks to Art for such a good job on my car.

we had beef thinking about buying a new Bronco. I was confused about 2 colors. called and spoke to…read moreGarrett. we went to the dealership... not intending to buy. Garrett found the exact car I wanted and had it brought to the lot! we bought right then , and they gave us a fair trade for our car. Rusy made the financing easy . they are a great team. so glad we decided to go check out the colors and the bronco is a dream to drive.

Knowledgeable and helpful staff with great waiting room to bring my dog really appreciate the care…read morethat they take to keep my Forrester running well

Pitiful dealership. Our first purchase 4 years ago, they messed up the registration paperwork &…read morewanted to charge us to correct it. We toled them we'd return the vehicle. they paid the fees. fast forward two years later we thought we'd give them another chance. BIG MISTAKE. The vehicle we bought only had one key fob. We asked for a second. They said sure....for $550. No thanks. We will get one elsewhere. There are better dealerships in Salem, BUT if you want a miserable experience with disappointing results, this is the place for you.

I had a fantastic experience with my recent new car purchase at Capitol Toyota. My sales contact…read moreBilly Hamill was always on point about taking my calls and questions, helping me reserve exactly the model I wanted, keeping me updated on the vehicle as it was in transit, and generally being an awesome person to interact with. Additionally, Jasmyn did a terrific job sourcing and coordinating the installation of the accessories I wanted for my vehicle in a timely fashion, and Carli was great to work with in the finance office, helping to make the paperwork quick and painless. Everyone did their part to make sure my new vehicle was in flawless shape and ready for me the day I arrived for pickup. Overall despite me being from out of town, the folks at Capitol Toyota went above and beyond to treat me right, they never put a foot wrong and there were no pushy sales tactics or shady nonsense. Whether you're local to Salem or out of state, Billy and the rest of the staff at Capitol Auto Group are hands down the people to see if you want a pleasant, hassle-free car buying experience! A+ all around!

We bought a new Toyota today. our salesman, Billy, was extremely knowledgeable and transparent. I…read morecould tell he had years of experience (he later stated 18 years). I felt like he was there to actually help me instead of just making a sale. It was refreshing! I highly recommend going to see Billy if you are looking for a new car! I received absolutely NO PRESSURE to buy! I cannot recommend him enough!

I would like to thank everyone at Lulay's Car Connection. They have the best customer service I…read morehave ever received from any car dealership. What wonderful and warm hearted people they have working there. I had the most wonderful experience buying my Jeep Grand Cherokee from their car lot. They stood by me and helped me every step of the way in buying my new car. I was in a car accident where my car was eventually considered totaled, it took me awhile to get everything settled with my insurance company. Through the whole process Lulay's stood by me and helped me through the process, they answered all of the questions I had for them. Thank you Lulay's for being so awesome and standing by me through my process. Teresa M.

Outstanding experience with excellent no hassle car buying. If you're in the market for a nice or…read morelimited edition used car, I can't recommend Lulay's enough. Jared was a joy to work with and I'm so happy I decided to take the drive from Vancouver to Salem to check them out. Go see them you won't be disappointed!!

very unprofessional in the way they do auto sales all…read morevehicles in there lots have something wrong with them they sold us a vehicle with a dangerous windshield they said they would fix it but did not I would not drive it back to Salem from were I live on the coast had it fixed here cheaper than they could fix it for they still will not honor what they said they would pay for it payments to high do not buy from them they do not listen to there customers and how much they could aford

do not do business with this dealership. they will make a deal with you and then sell it to the…read morenext person. maureen personally made a deal with me and then texted me the next day saying they sold it " apparently after hours" considering when Maureen texted me. When I called the dealership to ask what was going on the lady in all her glory made it clear they'll sell a truck even if they make a deal with you because that's how it works. stay clear of this deal ship unless you like being lied to. sketchy dealerships. Beware.

Best car buying experience ever! Manny Temkin , my sales rep, was exceptionally cordial and…read morepolite. No pushiness in the at all. I would recommend him without hesitation. My experience start to finish was outstanding.

Received a text from the mobile service team at Skyline Ford that my vehicle needed a powertrain…read morecontrol module recalibration and wanted to schedule this. After them not listening to me on when a good time would be, we finally set a date/time that worked for me. I received a confirmation email the day before reminding me of my appointment the next day with a time and confirmation number. No one showed up and I called after an hour of them supposed to have shown up and they didn't have me in their system. Stated that they use a 3rd party to schedule these and they weren't getting the info. Well I will make sure to use someone else as they represented you and that is very poor customer service! They didn't even apologize but just blamed whoever it is they contract with. Do better and own your mistakes!

If I could give them 0 stars I would.... didn't even have my truck a full year and the motor is…read moreblown... it had some sort of electrical problem and wasn't aware of it till after it blew. I wish I wouldn't have given them a second chance... Yes I did regular oil changes and everything. As far as I could tell up till it blew everything was fine but looking at it closer after words it looks like the oil pump went bad. And they wash every area they can get to heads up..... when after a week of owning it started showing signs of failed gaskets(ie rear pinion seal, front diff cover) I talked to them about it and they basically said that it's your problem now.... I'm soooo glad I asked them if they actually looked it over and fixed anything that needed fixed and they can sleep at night saying they did...

This was hard to write a negative review on a couple young guys trying to make something for…read morethemselves but I felt like I needed to based on my experience this morning. To keep from making this too lengthy, I'll just give you guys some advise: When someone calls on a vehicle to make sure there won't be any surprises, be honest. The tires (especially the front) where in horrific shape, the body on the rear passenger side had some recent shoddy work done to it with a satin finish on a high gloss truck. Kinda stood out. Jimmy rigged wiring to a navigation system that no longer worked, and a thousand more miles than listed after only "3 weeks" of owning it. I asked Victor 3 times how long he was working from that specific location. He said 18mo. I immediately asked again and he said, "well, like a year". I said that I knew they had only been in the building for a bit over 2 months and he replied, "well, it's more than 2 but maybe like 8 or something." I specifically asked and was specifically told everything was working great and there would be no surprises. There was some more stuff but I don't feel like writing it all. The moral of the story is to be upfront and I could have delt with it for a better price or just not wasted either of our time.

Wow I'm absolutely speechless.. I went in despite of the reviews gave them the benefit of the doubt…read morebut after this never going back. For context dropped of my truck for service at 9:30am didn't hear anything after a few hours so I sent them a text for an update, they replied that there was nothing to update at the moment so I said okay. Fast forward to 6pm still nothing so I called them and the service department had closed without even informing me nor did they say that It was going to take the whole day.. so unprofessional and unbelievable Don't give them the benefit of the doubt.

i thought it was good but after paying $400 for transmission fluid change, 4 months later I gave…read moretransmission fluid seeping around the gasket. So now I have to take it in to shop. No telling what that will cost