Drove 6 hours from Washington to buy a car from them last month. Great communication and fair…read moreprice upfront. They were able to finance me even being out of state and the vehicle being older. Worst part of the experience was the salesman, I had been communicating with, did not show up the day we had planned to meet AND had misquoted my APR. BUT they made it right by lowering the price to make up for the difference. When the salesman was a no show, Allen (a different salesperson) was quick, courteous, professional and zero pressure to buy extras. Thanks for the great experience!

my used my last of my saving yesterday to purchase a car big enough for me and all my kids. I have…read more4 kids and 1 on the way so safety is very important to me. the salesman was told this all and that I didn't want to buy something that was going to break down when I got home. because I'm using all my money. he assured me the van was great no accidents no reports been maintained by the state. I test drove it and it drove great. I ended up purchasing it straight out cash because I didn't want payments but I don't have enough to get any type of warranut they only offered me one for 3 months that was 250 and I didn't hav anymore money after buying the van. he knew I had to drive back 40 min home with kids so for that fact knowing what was wrong with the car is so beyond shady to me. Like are you a dad? How would u feel if that was your kids and mother of your kids you should be ahead of yourself . I get home It drive great the whole way I put it in park after turning into my parking spot and a light comes on that says EPS BAS and I was like hmm that's strange I'm a girl so I didn't even know what that meant. I turn the car off and turn it back on to see if it and t away and the car would no go it of gear. Now it's stuck in park with that light on my dash and I litterally drive it for 30 min before not being able to use it after paying 5200 cash for this van. I have never felt so ashamed and scammed in my life. I'm a single mother and bow I have no way to work I have no money for a car and I have a car I can't fix that I just bought. I'm so sad and I hope people are bangle to see the lot for who they are so they don't get scammed. I would hate for another person to feel how I'm feeling right now. I hope karma finds its way to them because I'm just out of luck and there's nothing I can do about it.

I'm very impressed by the service at Skyline Ford. They kept me updated and my car was ready 4…read moredays earlier than they thought. I would definitely recommend this dealership.. Also thanks to Art for such a good job on my car.

I recently purchased a 2019 Ford XLT 4WD F150 from your dealership and had an unbelievable…read moreexperience. I recently moved from Oakland CA to Salem OR and was treated like family. My Sales representative was Brando. Lemont. He was totally professional and knowledgeable about the purchase and was patient in answering all our questions about the vehicle we purchased. Our experience was a 10 plus here and I will be a customer for life. I will be sure to recommend this dealership to everyone I know and meet. I have a 2011 Ford Fusion SEL that I will trust this dealership. I love my new purchase and I love Skyline Ford Keizer. Thank You Brandon Lemont and Sales manager Jack for making this happen. All the Best Donald and Kristina Mason 5575 Woodside Drive SE #63 ?Salem Oregon 97306 925 300-8405

Well, Conner, a sales rep went beyond expectations. I am a senior. Yesterday (9/22/26) Connor…read morehelped me concerning my navigation app on my Subaru that I purchased in Fresno, CA. I am housesitting friend's home in Salem who are on vacation. Needless to say, I need my navigation to work. Conner is gracious & extremely helpful. He had me up & going in about 1-2 minutes. I cannot recommend Conner enough. Restores my faith concerning kindness. Thank you Conner for helping me. If I was blessed to live in Salem, I'd definitely purchase my next Subaru from Conner. Forever grateful, Christine (Chris) Lytle

Just bought a really nice used 2023 Toyota Camry with just 16K miles on it this weekend. So far…read moreit's great car. They were easy to deal with and had a great experience with Anthony. Only time will tell on the car but Camry's last forever.

Called to get information about a service that I will have done on our Prius. I called and got a AI…read moretype auto response message and was told that there was no one available to take my call. But, someone would call me back. Didn't happen. And this is nothing new for Capitol Toyota. They are batting 1000 when it come to treating their customers like they don't matter. Not to fear. There is always the chat feature. That feature is just as dismal as the call in experience I had. There was absolutely NO response from the chat either. Just a suggestion. If the Chat feature is unavailable......TELL people that its NOT available. This lack of customer service now, is the same as it's been for years. Hire people that care. That might help things Capitol.

I had a fantastic experience with my recent new car purchase at Capitol Toyota. My sales contact…read moreBilly Hamill was always on point about taking my calls and questions, helping me reserve exactly the model I wanted, keeping me updated on the vehicle as it was in transit, and generally being an awesome person to interact with. Additionally, Jasmyn did a terrific job sourcing and coordinating the installation of the accessories I wanted for my vehicle in a timely fashion, and Carli was great to work with in the finance office, helping to make the paperwork quick and painless. Everyone did their part to make sure my new vehicle was in flawless shape and ready for me the day I arrived for pickup. Overall despite me being from out of town, the folks at Capitol Toyota went above and beyond to treat me right, they never put a foot wrong and there were no pushy sales tactics or shady nonsense. Whether you're local to Salem or out of state, Billy and the rest of the staff at Capitol Auto Group are hands down the people to see if you want a pleasant, hassle-free car buying experience! A+ all around!

I would like to thank everyone at Lulay's Car Connection. They have the best customer service I…read morehave ever received from any car dealership. What wonderful and warm hearted people they have working there. I had the most wonderful experience buying my Jeep Grand Cherokee from their car lot. They stood by me and helped me every step of the way in buying my new car. I was in a car accident where my car was eventually considered totaled, it took me awhile to get everything settled with my insurance company. Through the whole process Lulay's stood by me and helped me through the process, they answered all of the questions I had for them. Thank you Lulay's for being so awesome and standing by me through my process. Teresa M.

Outstanding experience with excellent no hassle car buying. If you're in the market for a nice or…read morelimited edition used car, I can't recommend Lulay's enough. Jared was a joy to work with and I'm so happy I decided to take the drive from Vancouver to Salem to check them out. Go see them you won't be disappointed!!

I bought a GMC from these people half an hour later that transmission start slipping I called and I…read morelet them know that I was going to bring it back they put me in another car I put down $1,000 they turned around and told the finance companies that I put down 2000 they gave me the car to go home and the owner Angie text me Tell Me That was supposed to bring in a couple of papers i had the next day to I told her I work late she text back saying that if I didn't bring it she will report the car stolen Angie who is the owner knows not to let a car go unless you have all paperwork in that's her bad as soon as she found out that I figured out of the fraud to the bank she called the bank and canceled the deal she kept my down payment now says I owe her 250 mre her employee text me saying that I have messed up his paycheck but I don't even work there I don't even know this guy 's paid information there's other reviews of the same problem with other people she said I I signed a contract but she canceled it now shes charging me $450 for rental on both vehicles each and $250 for detail each car I only had the cars 5 days but she told somebody else that they couldn't rent them a car because they can't rent out cars she just not make any sense she harassed me she threatened me embarrass me yelled and cussed at me in poblic and said that she would red flag in my name to all the financial companies telling them not to work with me because I have a mental disability and I can't manage things i will make a report with BBB and DMV these people can't be operating a business like this I will never recommend this place for anybody and before all this ended they had asked me to make a review but thank God I didn't make one before all this happened

very unprofessional in the way they do auto sales all…read morevehicles in there lots have something wrong with them they sold us a vehicle with a dangerous windshield they said they would fix it but did not I would not drive it back to Salem from were I live on the coast had it fixed here cheaper than they could fix it for they still will not honor what they said they would pay for it payments to high do not buy from them they do not listen to there customers and how much they could aford

Best car buying experience ever! Manny Temkin , my sales rep, was exceptionally cordial and…read morepolite. No pushiness in the at all. I would recommend him without hesitation. My experience start to finish was outstanding.

I sold a vehicle to Skyline at the end of July. It is currently September 9th and I am still…read morewaiting for them to pay me. I called the bank to see if the issue was on their end with a delay in getting Skyline the title, but they told me they released it on August 7th. So here I am without payment for my truck for over a month since getting the title that they have already sold to another person. I worked with Andrew. He was great when taking my truck in, but has been unresponsive to my messages about this on August 31 as well as today, 9/9. UPDATED: It's funny how fast you get a response when you leave an honest review. My check was ready within a half hour after the sales manager called me because he was contacted about the review and Andrew let him know that I was inquiring about the payment. They also said that they did not "check in" the title until 9/3. I don't think the mail takes a 3+ weeks to get from Eugene to Salem, but maybe I'm wrong. I'll give them the benefit of the doubt on that one. Regardless, I appreciate them paying attention to this issue after the negative review was posted and addressing it rapidly. I just wish that it would have been addressed after my earlier inquiry, or even before I had to inquire about what was taking so long in the first place.

If I could give them 0 stars I would.... didn't even have my truck a full year and the motor is…read moreblown... it had some sort of electrical problem and wasn't aware of it till after it blew. I wish I wouldn't have given them a second chance... Yes I did regular oil changes and everything. As far as I could tell up till it blew everything was fine but looking at it closer after words it looks like the oil pump went bad. And they wash every area they can get to heads up..... when after a week of owning it started showing signs of failed gaskets(ie rear pinion seal, front diff cover) I talked to them about it and they basically said that it's your problem now.... I'm soooo glad I asked them if they actually looked it over and fixed anything that needed fixed and they can sleep at night saying they did...

This was hard to write a negative review on a couple young guys trying to make something for…read morethemselves but I felt like I needed to based on my experience this morning. To keep from making this too lengthy, I'll just give you guys some advise: When someone calls on a vehicle to make sure there won't be any surprises, be honest. The tires (especially the front) where in horrific shape, the body on the rear passenger side had some recent shoddy work done to it with a satin finish on a high gloss truck. Kinda stood out. Jimmy rigged wiring to a navigation system that no longer worked, and a thousand more miles than listed after only "3 weeks" of owning it. I asked Victor 3 times how long he was working from that specific location. He said 18mo. I immediately asked again and he said, "well, like a year". I said that I knew they had only been in the building for a bit over 2 months and he replied, "well, it's more than 2 but maybe like 8 or something." I specifically asked and was specifically told everything was working great and there would be no surprises. There was some more stuff but I don't feel like writing it all. The moral of the story is to be upfront and I could have delt with it for a better price or just not wasted either of our time.

So first and foremost: I did not buy from here nor have I used the service department. However, I…read moream strongly considering it based on my (one time) experience and here's why: My partner and I are about to be in need of a new vehicle as my 2010 Toyota is starting to have issues that are more expensive than they're worth to fix. We still have life in it, though, so we're not in a hurry to take on a new car payment. I had long assumed I'd just go with another Toyota Tundra, but I read an article in the Detroit Free Press (Go Lions! #DetroitVsEverybody) that reviewed the 2024 Jeep Wrangler EV Hybrid. It was an amazingly glowing review. While out and about one day, the subject came up and, having nothing else to do, we headed over to the dealership to see if they had one we could check out. As it was, Roberson Motors had Wrangler Rubicon on-site that was a hybrid. It was a top of the line model with pretty much every feature, but the bones of it were what we wanted. Upon arrival, we were immediately approached by a young man who introduced himself as Hayden. He asked what our purpose for stopping by was and, when we told him, he led us directly to the 2024 Wrangler EV model that we were hoping to look at. We took a brief walk around the vehicle and when I asked to do a test drive, he went inside and was back out within a couple of minutes with the keys. He tossed me the fob and said, "Knock yourself out." I'm not reviewing the vehicle so I'll leave that out. However, my partner (who'd driven a few Jeeps in her life over some pretty rough roads) commented that the noise volume was much less than she remembered. She asked if we could extend the drive a bit and go on I-5 where we could really see what freeway noise was like. Hayden responded enthusiastically and we took off. The whole ride, my partner and I talked back and forth about various features and what we thought, but Hayden didn't interrupt or try to sell us on anything. He just hung out and answered any questions we had. Impressively, when he didn't know an answer, he told us right away he wasn't sure, then looked up the information before responding. I really appreciated that, quite a bit. When we got back to the dealership, my partner excused herself momentarily and I hung back with Hayden. He asked where we were in our car search and I told him we were literally in the first day of considering our options. He asked my thoughts on the Jeep and, while I liked it, the trim level was significantly more than I really wanted (including the price). Hayden's response was to immediately go and look up if any other models were slated to come in, with fewer features. He came back almost immediately with several options and offered to text me the information when they arrived. Now, I realize that this was one way to get my customer info on his phone, however he didn't try to do the ole "what will it take to get you into this car today..." kind of thing, nor did he try to talk up the ultra-features on the car on-site. But here's what really stood out to us, and what will bring us back to Roberson Motors, and Hayden in particular, if we choose to go the Jeep route. My partner had some questions on various features and models. Every question she asked, Hayden looked her directly in the eyes and answered them. He didn't talk to me, he didn't downplay, and he didn't talk superficial features only. So many times my partner, who is small and very feminine, will try to talk to salespeople and she'll get the "little lady" treatment. This has happened at gun stores, archery rangers, car dealerships, health clubs, gyms, everywhere. Hayden answered her, not me, and was thorough and complete with the answers to her questions. Later I sent Hayden a quick text, thanking him for his time and asking him to keep me informed when the new models get in. He responded fairly quickly and that was that; I haven't had a sales call from him yet and it's been a few weeks now. He really seemed to respect that we were not in the mood to buy yet, but still took the time to answer all your questions for the time when we are. He also treated my partner like a customer, not an accessory, and that's more rare than some people would think. I've noticed a lot of negative reviews for the service department, and I can't speak to that. I never use dealership service departments myself anyways; I have several good mechanics for whatever services I need that aren't dealer-related. However, when we get more serious about car buying, and when we more actively compare Jeeps to the other vehicles we're interested in, I'll definitely be contacting Hayden and ask to set up a time to work with him.

Brought my car in for a safety recall repair. 10 o'clock…read moreappointment, got there 9:30. They told me the work for this recall was a time consuming repair and I would be there a good portion of the day. They pulled the car into the work bay. An hour later I go for a walk and see my vehicle across the street in their auxiliary parking lot. I went in and asked about this and was told that a 10:00 appointment only means that they'll check you in about that time and nothing more. So they had driven my car in the front door only to drive it out the back. My car was not returned to the service area until around 2:30 and various excuses were given,(waiting for the right technician, don't have a lift available yet). They finished the job at 4:00 ( it wasn't a time consuming, difficult job after all). They knew from the start that they would not even start on my car until mid afternoon. I felt very manipulated.