It is like buying a used car from your neighbor…read more Car sales redefined... it is. This is how car sales should have always been, but only Bryan is doing that. 5 months ago I bought from Brayan a used Nissan Leaf 2013. -. First time doing business with Bryan. -. Without looking the car in person. -. With a delivery on a trailer to the door by Bryan, from Oregon to Washington. -. With all the papers done. -. First time meeting Bryan in person only at the delivery drop off. *. Why I bought the car from another state? Because I was looking for a Red Nissan Leaf SV or SL, 2013 or younger with Tan interior - and those are relatively hard to find. Good Luck Bryan !!!

In the late summer of 2019, I bought a Subaru Forester from Bryan at Dash Auto Sales. I had such a…read moregood experience that I came back to Bryan in October of 2023, when a family member needed a quality vehicle. We ended up buying a BMW 3-series wagon. I immediately drove the BMW to the recipient's home, 500 miles away, with no problems. I've taken the Subaru around the country in the last 4 years with similar luck. Bryan is a skillful negotiator but he's never dishonest. He's passionate about serving his customers and he makes every transaction a work of art. If you're in the Willamette Valley and you need a quality ride at a fair price, I'd encourage you to consider his business very carefully.

It started with a service appointment for my GMC pickup. As usual got a text the day before asking…read moreif interested in talked to sales while waiting for my vehicle to get serviced. Said sure. Chris Kelley wasn't what I was expecting as a sales Rep. NO hard sell, NO hard push for a sale, NO arrogant attitude. He was just laid back, easy going, polite, nice all around guy. I felt like we just clicked. He asked what I was interested in to replace my pickup. We chatted for a bit, then Chris took the time to show me around ALL the lots at Capitol Auto Group. We stopped kicked a few tires. I saw several rigs of interest... have to laugh at this. One that caught my eye was an orange Jeep the belonged to another customer; it having just been serviced and was waiting for its owner to claim it. Chris told me that that one belonged someone else. LOL! Bummer... oh well. Chris drove back to the Nissan lot where the other rigs were I had an interest in and wanted to test drive. Chris got the keys showed me a Cherry red VW bug, boy was she a Beauty.... cream colored interior, heated leather seats, AC, she had the works and then some. Ened up giving her a pass. Next to the VW has a Jeep Wrangler, thought maybe. Chris already had the keys we took it off the lot. We actually drive it around out on the streets got it up to speed. I asked a few questions, well maybe lot, about the rig. Chris answered my questions i felt honestly. No hedging on any of the answers. Yep you guessed it I fell in love with this baby out on a test drive. We drove back to the Chevy dealership and started the paperwork. Chris made that process sooooo easy and pain free. In short order I was driving this baby home with a smile that hasn't left. If you are interested in buying a new or used rig from Capitol Auto Group find Chris Kelley. He will happily show around let you kick a few tire and get that test drive. You never know, you to may fall in love with your next set of wheels on that test drive. Even now thinking about my experience with Chris puts a smile on my face, he gets a 12 out 10 for a positive rating.

Went with my son, a humble young man who's a vegan, completely eats organic, does yoga, loves his…read moredog, etc..all around cool guy and we were trying to find him a car at Nissan/Capitol Auto Group in Salem, Oregon. My son had been working and saving his money. Then, I'd help him out a bit, too. He found a used Subaru (#1 safety, nice color, great car for dogs, Subaru really supports dogs (pets), etc... and we liked this Subaru at the Nissan/Capitol Auto Group dealership. The car was not even listed on their website and was in the lot of trade-ins (with 75+ other trade-in cars) in a lot behind the Subaru dealership. So, I helped negotiate with finance guy #1 for $15k for this Subaru car and only if he agreed at $15k would we then take the car to an independent mechanic (AJ's Auto who are great guys!) to be mechanically inspected. Finance guy #1 agreed to the $15k and we dropped the car at the AJ's auto mechanic for approx. 4 hours which cost my son $170.00. Later in the evening, we picked the car up from the AJ's auto and drove the Subaru back over to Nissan/Capitol Auto Group dealership. My son really excited thinking he'd be driving his car home that evening, his 1st good decent car with good safety and was mechanically good...a car he would be using for several years to drive back and forth to work (Amazon) while he continued his college (studying Ayurvedic Medicine as he says, so he might help others in the world) Upon arriving at the Nissan/Capitol Auto Group dealership were met with finance guy #2 (no idea where finance guy # 1 was) and finance guy # 2 says to us that the price of the Subaru was now $17,500.00 and not the $15,000.00 originally agreed upon and that had been earlier negotiated. Increasing the price by $2500.00. Smh! WTH! I was livid! My son's spirit now broke. I spoke loudly telling the finance guy #2, that he should be ashamed of himself and what a terrible shady thing to do to this kid! I continued to tell finance guy #2 that not only did my son waste his time at the Nissan dealership/Capitol Auto Group, that the dealership lied and my son was now out his $170.00 auto inspection that he paid. (They finally reimbursed my son the $170.00) So, while we still haven't found my son a solid and dependable car, I'm telling this story so you all can be aware of the extremely shady practices of Capitol Auto Group and their dealerships. No integrity whatsoever. I will not now or ever be recommending any dealership owned by Capitol Auto Group and certainly never recommending the Nissan dealership in Salem, Oregon. their website says, Hard lesson learned for us at 100%...

I bought my car here two weeks ago. The vehicle was priced fairly and he was very honest during…read morenegotiations. Todd was never pushy like most cars sales people. We even had a little issue with the car and I called Todd and he took care of it no questions asked. The name "Good cars Good people" couldn't be more fitting. I love my new whip and I feel very happy with how Todd handled everything from start to finish.

They were accommodating and provided a helpful environment…read more I appreciate all their help.

Best car buying experience ever! Manny Temkin , my sales rep, was exceptionally cordial and…read morepolite. No pushiness in the at all. I would recommend him without hesitation. My experience start to finish was outstanding.

I sold a vehicle to Skyline at the end of July. It is currently September 9th and I am still…read morewaiting for them to pay me. I called the bank to see if the issue was on their end with a delay in getting Skyline the title, but they told me they released it on August 7th. So here I am without payment for my truck for over a month since getting the title that they have already sold to another person. I worked with Andrew. He was great when taking my truck in, but has been unresponsive to my messages about this on August 31 as well as today, 9/9. UPDATED: It's funny how fast you get a response when you leave an honest review. My check was ready within a half hour after the sales manager called me because he was contacted about the review and Andrew let him know that I was inquiring about the payment. They also said that they did not "check in" the title until 9/3. I don't think the mail takes a 3+ weeks to get from Eugene to Salem, but maybe I'm wrong. I'll give them the benefit of the doubt on that one. Regardless, I appreciate them paying attention to this issue after the negative review was posted and addressing it rapidly. I just wish that it would have been addressed after my earlier inquiry, or even before I had to inquire about what was taking so long in the first place.

Well, Conner, a sales rep went beyond expectations. I am a senior. Yesterday (9/22/26) Connor…read morehelped me concerning my navigation app on my Subaru that I purchased in Fresno, CA. I am housesitting friend's home in Salem who are on vacation. Needless to say, I need my navigation to work. Conner is gracious & extremely helpful. He had me up & going in about 1-2 minutes. I cannot recommend Conner enough. Restores my faith concerning kindness. Thank you Conner for helping me. If I was blessed to live in Salem, I'd definitely purchase my next Subaru from Conner. Forever grateful, Christine (Chris) Lytle

Just bought a really nice used 2023 Toyota Camry with just 16K miles on it this weekend. So far…read moreit's great car. They were easy to deal with and had a great experience with Anthony. Only time will tell on the car but Camry's last forever.

Craig was absolutely fantastic to work with throughout the purchasing process of my new to me BMW…read moreX5 40i! We were at Lithia Honda getting an oil change and decided to drive around looking for red vehicles, specifically more so for my husband, when I notice the beachy blue color first of my X5. It had just been traded in and hadn't even been processed by the BMW team in Salem yet, but I checked out another one with different interior color they did have clean & we had previously rented an X5 during vacation to try, so we knew we liked the ride & tech. The service team got it cleaned up for me quickly, a few days, and we are very pleased with the price we paid, what they gave us on our trade in and their customer service throughout. Craig is very personable, honest and kind, so he was a joy to work with. Keith, made the paperwork easy to understand and explained all the benefits of buying a BMW & purchasing their warranties. Riley showed me how to set up my Apple Car Play, to register my vehicle on the BMW app and figure out some of the settings. He's a huge asset to his team! Everyone we chatted with at BMW of Salem was extremely polite, humble, helpful and pleasant. We will be back when it's time to trade our current vehicles in!

Very nice and friendly staff, very clean dealership, they also have free wifi and snacks for folks…read moreto sit comfortably. I traded in my old car for a new one, fair pricing for the exchange. They also got me to sign up for a Costco special life time oil change that can be use in any of their Lithia location that is totally worth it and can be used 1-2 times a year and the break even is ~8 years. I wish they were closer to Portland, however I am good with making once a year trip there, meet a friend in Salem, get all the oil changes, maintenance checks and recalls done in a day, much better than the wait times or dropping the car off for multiple days at the Portland dealer.

Called to get information about a service that I will have done on our Prius. I called and got a AI…read moretype auto response message and was told that there was no one available to take my call. But, someone would call me back. Didn't happen. And this is nothing new for Capitol Toyota. They are batting 1000 when it come to treating their customers like they don't matter. Not to fear. There is always the chat feature. That feature is just as dismal as the call in experience I had. There was absolutely NO response from the chat either. Just a suggestion. If the Chat feature is unavailable......TELL people that its NOT available. This lack of customer service now, is the same as it's been for years. Hire people that care. That might help things Capitol.

I had a fantastic experience with my recent new car purchase at Capitol Toyota. My sales contact…read moreBilly Hamill was always on point about taking my calls and questions, helping me reserve exactly the model I wanted, keeping me updated on the vehicle as it was in transit, and generally being an awesome person to interact with. Additionally, Jasmyn did a terrific job sourcing and coordinating the installation of the accessories I wanted for my vehicle in a timely fashion, and Carli was great to work with in the finance office, helping to make the paperwork quick and painless. Everyone did their part to make sure my new vehicle was in flawless shape and ready for me the day I arrived for pickup. Overall despite me being from out of town, the folks at Capitol Toyota went above and beyond to treat me right, they never put a foot wrong and there were no pushy sales tactics or shady nonsense. Whether you're local to Salem or out of state, Billy and the rest of the staff at Capitol Auto Group are hands down the people to see if you want a pleasant, hassle-free car buying experience! A+ all around!

I recommended Dave Morton for a long time and even referred friends after buying my Ford Focus…read morethere. I never write reviews, but this experience changed that. In the past year I purchased two Jeeps from them. Since then I have spent about $9,000 in repairs. Around $7k on a Cherokee and $2k on a Compass, and both vehicles still have serious issues. The Compass now has combustion gases in the coolant, and the Cherokee needs a U joint. Between repairs and downtime, one or both cars have been in the shop for roughly six months out of the year and a half I have owned them. I reached out to the dealership about these issues and did not receive any follow up or support. My advice is to inspect any vehicle very thoroughly, especially around the 100k mile range, and pay close attention to reviews before buying. Based on my experience, I cannot recommend this dealership.

strongly advise caution or avoiding the lot entirely, from deceptive mechanical issues to people…read morehaving poor experiences.Specific serious allegations from people include the suspicion that thick oil (such as 20W-50) was used in engines to mask oil-burning problems. check engine lights turning on in the middle of test drives. It's been reported that they also promote deceptive strategies in order to secure deals. If you want my opinion they are traditional pushy sales man who only care about making a sale. Anything from the pricing discrepancies to the rapid inventory turnover, it would make it really hard to recommend buying from Dave Morton

I would like to thank everyone at Lulay's Car Connection. They have the best customer service I…read morehave ever received from any car dealership. What wonderful and warm hearted people they have working there. I had the most wonderful experience buying my Jeep Grand Cherokee from their car lot. They stood by me and helped me every step of the way in buying my new car. I was in a car accident where my car was eventually considered totaled, it took me awhile to get everything settled with my insurance company. Through the whole process Lulay's stood by me and helped me through the process, they answered all of the questions I had for them. Thank you Lulay's for being so awesome and standing by me through my process. Teresa M.

Outstanding experience with excellent no hassle car buying. If you're in the market for a nice or…read morelimited edition used car, I can't recommend Lulay's enough. Jared was a joy to work with and I'm so happy I decided to take the drive from Vancouver to Salem to check them out. Go see them you won't be disappointed!!

I called him because I hit a big rock & tore up my oil pan & power steering pain (?) He towed my…read morecar to his garage in Keizer. He was very thorough & explained everything he did. I would definitely take my car back to him if anything else happens.

Excellent service and very good competent people working there. They took great care of my car and…read moretreated me really well. Thank you guys so much for taking great care of me. Glad I came here.