I'd originally taken my car into Point S in Beaverton, and they found a leak that they said was…read more'massive' and they quoted me what I thought was an outrageous amount to fix it. So I decided to go to Certified Automotive Repair for a 2nd opinion. I took my car in, and later that day John called me back and explained that I did indeed have a leak, but it wasn't massive at all - in fact, it was so not massive that he couldn't be 100% where the leak was coming from, so he advised on putting in some dye in various fluids and then drive it around for a few days and bring it back to pinpoint exactly where the leak(s) are. That sounded like a very prudent idea, so a week later I brought it back, and John informed me of the bad news - I had 2 leaks, not one. The good news though was that the total price for everything (the dye, and fixing both leaks) would end up being the same as Point S's quote for just the 1 leak! So I gave the ok, and after leaving my car with them for a day, I picked it up, and everything seems to be as good as new! I most likely will be coming back to Certified Auto Repair for any future issues/maintenance with my car. They've earned a new customer! Also PS: Make sure if you have a AAA membership to show them your card - you'll get a discount!

I have a 1998 GMC truck, very low mileage, but seals get stiff and piddley problems arise. The…read morereplacement parts industry hasn't been holding the line on quality but Certified's mechanics are good at identifying when a bad part comes in. Very thorough repairs, service advisors are civil and explain things carefully, and they will drive you home and pick you up if you don't have an alternate ride. And for a two-bay shop, they were able to take me in very quickly, and did not keep the truck longer than one overnight. Nowadays, EVERY visit to a shop means a bill in high three figures, if not low four figures, and I have no way to calculate comparative economics. Certified is now my go-to repair shop. Preferred over AJ's and definitely over Power GMC.

Wonderful customer service and trustworthy technicians…read more Thoroughly inspected my car and found issues i didn't know about

I would seriously recommend going somewhere else. I came in for an oil change and to have them make…read moresure my headlights are attached correctly because they have been loose in the past. They did not tell me that the inspection comes with any service, nor did they give me the ability to opt out beforehand on the information sheet I filled out. They tried to charge me 300$ for the oil change because my oil cap was stuck on from my last oil change. They told me my headlights were fine, I have had to get out of my car and push them back in to get them working leaving my job at midnight twice since I've left that shop, which is the issue I wanted fixed. They also quoted me 10k for the other damage to my car, which I was already aware of because I PAID for an inspection with another shop. Now, two weeks later, I'm getting new lights on my dash and my car is running horribly, which never happened after my Walmart oil changes (though they got my cap stuck). Everything about this place is sketchy, they WILL damage your car to get you back in the shop, do not trust this business. I will be taking my car somewhere that has some business standards.

Friendly customer service knowledgeable staff and they went above what I asked and checked other…read morethings for me to make sure I was good to go. I will definitely be back for all things car related. Definitely recommend

I want to share what a great experience I had with Jet Auto! I just moved to Stayton and month ago…read moreso we're building connections. On the way through Stayton, my breaks went completely out and I coasted into their parking lot. The day before Thanksgiving and they stopped to fit my car in and let me know what was wrong. Unfortunately it was more $ to fix it than what it is worth. The mechanics held my car for me so I could figure out logistics and ability to purchase another car. They put it all back together and had the car ready for a wrecker. I was so impressed with #1 their friendly. Knowledgeable service and #2 They never charged me anything, just tried to solve my problem for a new neighbor. They will definitely be our "for sure..go to mechanic" for my entire family!

I am updating this review to address the owner's response. My original review stated facts directly…read morefrom the invoice, which remains attached for anyone to read. 1. The "Air Box Repair" & Filter Charge: The owner claims the $101 was to "repair damage to the air box." As line item #5 on my receipt clearly shows, I was charged $25.91 for the filter, $26.00 for two metal clips, and $49.50 in labor strictly described as "Remove & Replace Engine Air Filter Element." Snapping on two clips during a routine filter change does not justify $101 total, nor does the receipt list any actual repair labor for the box itself. 2. Inaccurate Claims About My Review: Brake Inspection: The owner accused me of "fraud" regarding an $80 inspection charge. I explicitly acknowledged that "While they didn't charge for the brake inspection itself, the overall experience left a bad taste in my mouth." I acknowledge the $0 charge on that specific line item. Caliper vs. Total Brake Cost: The owner claimed I said calipers were $900. I never said that. I stated the total brake repairs came out to over $900--which is accurate, as the front disc brakes ($842.24) and rear drum service ($132.00) totaled $974.24. My review explicitly stated the calipers themselves were "almost $250" ($124.14 x 2 = $248.28), which is accurate to the penny. 3. Unclear Communication on Calipers: Replacing calipers isn't routine maintenance for standard brake wear; it's a major component replacement. Check with any reputable shop and they will agree. Replacing them without clearly explaining why the original calipers had failed--rather than just servicing pads and rotors--lacks basic transparency. Bottom Line: Instead of addressing legitimate concerns over high labor rates ($274 to change a single serpentine belt, $49.50 labor for an air filter element), the owner chose to misquote my original review and throw around baseless accusations. Please ask yourself if being accused of fraud is what you want as a customer before you do business with anyone. Buyer Beware: Take my situation as an example of the response you can expect from this shop if you express honest dissatisfaction. I stand by my experience and my invoice. Please review the attached image of the bill and decide for yourself.

Wow. What a mistake to bring my car here for repair…read more Warning lights came on suddenly in my 2016 Subaru Outback at 144,900 miles; the brake and the "eyesight" warning light. After doing some research I found the Auto Team. They took the car for the day for "diagnostics". They called and informed me that i needed an oil change and a new battery. The quote was for $608.62, which did include a $160.00 charge for the "diagnosis". When asked, John told me that he was about 90% certain that the work would fix the car. I took the car to Capitol Subaru. The problem was in the braking system, and was repaired at the Subaru garage under an extended warrantee replacement. I can only imagine the hundreds of dollars I might have spent at the auto team as they hunted and pecked at different possible repair solutions. I'm not a mechanic, but even I knew that an oil change and a new battery would solve the problems. So I guess I'm reasonably grateful that the Auto Team only took $167.00 of my money, for no apparent reason other that to look the car over. A strong consideration. The Auto Team seems poised to take $160.00 from you to even look at your car and give you an opinion of a solution. And in my experience, their opinion, means squat. Shabby experience. These guys were not friendly, knowledgeable, professional, or helpful IN ANY WAY.

I called the shop this past week checking on the type of oil they used in my last oil change. I…read morementioned my oil was little low and I was wanting to use the same type to top it off. The folks in the office told me to just stop by and they would check and add oil if needed. I call that REAL cus service! Thanks to the AJ Team and congratulations on the celebration of your 50th of customer service! Bob R

I called AJ's for a repair to my car and told them the information about the repair, Did not…read morereceive a call back at all! Called back after a few days of not hearing from them and talked to someone else. He said he would relay the information back to the office manager and still have received NO response. DO NOT RECOMMEND! Its been over three weeks!

They're called Rocket Automotive now, they changed it about a year ago. Everyone was super nice…read morethough.

Took my truck in for a "diagnosis" and upon arrival they asked us our concerns. And we stated them…read more 4 hours later they finally started checking into the truck. And said oh yeah that's an issue. Not straight to the point, and didn't answer our questions of cost or explanation. Then Later in this conversation, added that there was this issue... we asked about the cost again. They didn't find out the cost or wasn't sure. We waited for their phone call to hear on the prices. And 2-3 hours later, my husband called them and they still didn't look for the price for one part that we asked for. Like what have you been doing all this time?! Diagnose fee wasted. They didn't even write and print up a report for us. Definitely a fishy business. I want my money back.

I called him because I hit a big rock & tore up my oil pan & power steering pain (?) He towed my…read morecar to his garage in Keizer. He was very thorough & explained everything he did. I would definitely take my car back to him if anything else happens.

This was my second appointment with this business. My first visit was a five star visit and my…read moresecond visit was a 10 star visit. Brandon and his crew respected my appointment time took care of my tire which had to be replaced and gave me a comfortable place to wait for the service on my Honda CRV. Their customer waiting area offered coffee, tea, snacks, and I believe a television. Who could ask for more? Also, I had five lights on my dash that came on when I ruined my tire hitting a curb. The guys reset the warning lights and replaced my tire with a newer tire. I was out of there in 45 minutes. Typically in my old place of business that I used I was there 3 to 4 hours waiting for similar services. My time is precious just as theirs is. Brandon was polite. The customers service was important to him. Thank you, Brandon and guys in the shop who took care of this customer. As I was ready to leave and pay my bill, Brandon said "No Charge". What? Wait I need to write you a check no ma'am no charge today I was blown away. This business is my new go to for tires repairs, and anything else my Honda will need in the future.. thank you guys I'll be back

We've been customers for years. Westgate has always been a pleasure to deal with. They are…read morehonest, hardworking, and reasonable. They are typically very busy, and rightfully so, but have accommodated urgent repairs when needed. If you're looking for quality, value, and honest auto repair, this is the place!

I've gone to them twice now for car troubles and they've always given me a great deal to get it…read morefixed. Very friendly workers too, which made the experience better.