This was my second appointment with this business. My first visit was a five star visit and my…read moresecond visit was a 10 star visit. Brandon and his crew respected my appointment time took care of my tire which had to be replaced and gave me a comfortable place to wait for the service on my Honda CRV. Their customer waiting area offered coffee, tea, snacks, and I believe a television. Who could ask for more? Also, I had five lights on my dash that came on when I ruined my tire hitting a curb. The guys reset the warning lights and replaced my tire with a newer tire. I was out of there in 45 minutes. Typically in my old place of business that I used I was there 3 to 4 hours waiting for similar services. My time is precious just as theirs is. Brandon was polite. The customers service was important to him. Thank you, Brandon and guys in the shop who took care of this customer. As I was ready to leave and pay my bill, Brandon said "No Charge". What? Wait I need to write you a check no ma'am no charge today I was blown away. This business is my new go to for tires repairs, and anything else my Honda will need in the future.. thank you guys I'll be back

Really outstanding service and communication with the multiple staff I worked with. They went above…read moreand beyond to make sure my repairs were thoroughly addressed and were fair with their pricing.

I got lucky and he had a cancellation the next day. He was able to get the parts and have them…read moreinstalled quickly at a decent price.

Tony is an excellent mechanic. Worked on my brakes that had issues and got the problem solved…read more He's very reliable and I would use him again!

Outstanding service. Had car towed last second of thurs. Next business day, diagnosed. Fixed in 1/2…read moreof a day. Picked car up with out paying. Shop said to try it out over weekend and bring back if any issues. Pay on Monday if no issues. Had same initial problem 10 min after leaving shop. Took back Friday night. Left over weekend. Prob totally fixed by shop Monday by afternoon. No issues since. Very dependable shop, willing to extend final payment until things were totally fixed. Fast, friendly and reliable. They are a very trustworthy shop. Will not take my cars to any other shop.

Took our vehicle in to check out our lights,..burning out. While in the waiting room..I became very…read moreimpressed with our chosen repair shop. On the phone, our mechanic is honestly explaining to a customer that investing money into the repair is not a good mechanical choice. Better that he seek out another vehicle to purchase. Isn't this the type of mechanic one needs to have, instead of not saying anything? Other mechanics would just take the money, do the repair, and the customer would end up paying in the future for additional costly repairs. We're sticking with these mechanics. Thank you for having honesty and integrity. (5 months ago) They have been great in the past 2 years. They have been honest with us on what is necessary for repairs, personable, and have gone out of their way to help us. I would recommend this establishment.

Went in for an oil change, check on the brake lights and other issues. Friendly, got me in quickly…read moreand helped trouble shoot and do the repairs quickly and was reasonably priced. I am having more work done on my vehicle and look forward to get my car on top shape.

I would give 0 stars if possible. I was very disappointed with the service I received. I had my…read moreRange Rover towed there because it would not start. Instead of just checking the battery first thing, I guess they spent a lot of time "diagnosing" the problem and then advised that it needed a new battery, so they did that; most expensive battery replacement I've ever had. Then they advised me that there was a problem with air suspension system and should they look at that. Even though I had already been hit hard by battery replacement, I thought as long as it was in shop, go ahead. THEY DID NOT ADVISE ME THAT THEY HAVE LIMITED EQUIPMENT FOR AN ACTUAL FIX ON A RANGE ROVER AIR SUSPENSION, but went ahead and did the diagnostics on that anyway. The end result was that they determined they COULD'NT ACTUALLY FIX THE SUSPENSION PROBLEM DUE TO NOT HAVING THE RIGHT EQUIPMENT"!!!, but charged me yet more for that, so basically, I spent a whopping $557.33 for what turned out to be a simple battery replacement!!! I ended up taking it to P&M Automotive, where I was treated right and they fixed the issue for a fair price. I AM AN ELDERLY WOMAN (already a bad combination to take a car in for repair) AND I WOULD CAUTION ANYONE THINKING THAT HAROLD'S QUALITY AUTO WILL BE FAIR, ETHICAL, AND HONEST WITH YOU, THINK AGAIN, BECAUSE THAT DEFINITELY WAS NOT MY EXPERIENCE THERE.

I chose to go to Doc Brown's because of his mission statement about not wanting to overcharge…read morepeople who don't know much about cars, and for the awesome reviews in Yelp. I got better service than I've ever received anywhere! I had gotten stuck over night in Salem due to car issues and had found him in Yelp the next morning. I did have to call many times, but Doc is a husband and wife operation, so they are busy. However, he called me back and fit me into his schedule, problem solved my bent hood and pushed-in front of my car, and gave me super helpful advice on topping the oil in my very old car. My dad had followed me out to Doc's garage because I wasn't sure my car would make it, and we listened to what Doc was telling me. Dad said I had received such great service and was fortunate to have such an experienced mechanic take the time to explain what was going on with my car. I'm a little embarrassed to say, I didn't know that many old cars need to be topped with oil between the 3,000 miles mark. That explained the sound my car was making and how it felt driving. Though I was embarrassed, I never felt talked down to by Doc. (Ladies, take your car here!) The other problem with my car was that I had gotten into a fender bender on my way to Salem and was unable to unlatch my hood. We left Doc's for an hour and came back after receiving his call. Doc had somehow managed to smooth the hood and get it to unlatch and latch again. This was amazing because the problem wasn't just with my hood, but with the whole front of my car. It had been pushed in 3 or more inches pinching the radiator. What Doc charged for his work was so reasonable, I was dismayed. I would drive from Portland to Keizer to have Doc work on my car. He was great.

I started taking my car (2017 Toyota Highlander) to Doc Brown's Auto about 6 months ago because I…read moreneeded brakes. I was very pleased with the price and the service I received. I was able to take my car in, in the morning, and have it done in a few hours. My daughter recently needed brakes on her VW Rabbit, and I took her car to Doc Brown's and had her brakes replaced. Again, the brakes were done quickly, and at a very reasonable price. If you're looking for an honest, dependable, and knowledgeable auto tech, this is the place to go. Just be aware that this isn't like a regular garage or dealer's waiting room. There's nowhere to sit and wait for your car, so you'll have to have someone pick you up and then take you back for your car when it's finished. But I'll take a little inconvenience for good, competent work and price anytime.

Lane is a very good mechanic! I brought in my BMW for service, and he was quite honest with the…read moreproblem and how much it would cost. Alongside that, he was flexible with my schedule, and got it repaired very quickly despite needing to order a part! My car is driving much smoother now thanks to him.

Fair pricing Honest Owner…read moreCan usually get you in within 5 business days or less. They did the B3 service on my mercedes for less than the dealership. They also helped me with my check engine light. Will be having them fo brake pads soon!

I have a 1998 GMC truck, very low mileage, but seals get stiff and piddley problems arise. The…read morereplacement parts industry hasn't been holding the line on quality but Certified's mechanics are good at identifying when a bad part comes in. Very thorough repairs, service advisors are civil and explain things carefully, and they will drive you home and pick you up if you don't have an alternate ride. And for a two-bay shop, they were able to take me in very quickly, and did not keep the truck longer than one overnight. Nowadays, EVERY visit to a shop means a bill in high three figures, if not low four figures, and I have no way to calculate comparative economics. Certified is now my go-to repair shop. Preferred over AJ's and definitely over Power GMC.

Certified and I agree, Problem with door was not their…read morefault, went out of their way to fix it.

So let me start by saying I travel from Vancouver to Salem only because my momma is a regular at…read morethis place and insist on building a relationship. I made an appointment to come down after 23 hrs of being up and no sleep and working a 9 hr shift in Vancouver. I show up for my appointment I give them the keys informed them I had to be back to Vancouver for another 9 hr shift so needed it fixed today. 4 hrs later I am told the suspension evaluation was done. I'm thinking come again the what was done? Nothing not a damn thing was done at all 5 hrs no work no results except you did achieve showing me your incompetence arrogance and attitude and the relationship you earned was my back side. Respect is earned with me. I am not my mother I will call you out when you fuck up if you don't like that get offended by that. Solution is do your damn jobs show me results!!! My time is money and my time is valuable I don't appreciate when it's wasted All in all this location is not on top of their shit and they gave me a whatever attitude and basically a middle finger and here is your keys. I read people for a living and I'm very street smart. I'm very disappointed that I left an entire day with 0 results. I don't care how nice you are I want results I pay for result and any money given to you I expect a simple standard of results. You failed to meet the most basic standards of any shop who work on cars and the attitude in your service was distasteful and arrogant. I expect better from you especially when my family speaks so highly of you for having such quality experience.

I use the CarAdvise app to do business with Firestone, since they work with Instacart to give their…read moregig workers a deeper discount on car services to save money. I took my vehicle in and wanted a oil change and a tire rotation and was not satisfied. I am 99.9% positive that the tire rotation was not done. I have a front wheel drive car and my tires in the front have more wear on them of course, then the back and I get the car back and they look absolutely the same. Their complimentary inspection was not correct either. I know one of my lights is out on the car and they said it was fine. They also tried to sell me a air filter and I know I don't need one. I don't feel like I can trust this company again. I will take my chances elsewhere next time.

Always very honest and fair. I recently told them what Salem Honda wanted to charge for a job. They…read morequoted a third of the price

I was in real trouble in Salem this pass week. I had towed a boat from my home in Otis Oregon to a…read morerepair center on commercial street in Salem. I lost my serpentine belt. after stopping and checking out what was wrong, I could see the pulley was gone. I just happen to be close to Sunnyside repair. I pulled into their lot and went into the office. I met Alex, I explained what I was up against. Knowing that a shop as his is always busy, I was hoping that it would not be a week before he could repair my car. To my great surprise, Alex slipped me in between jobs and had me back on the road with in hours. The cost was so low that I felt I should pay more. I know one thing, this shop has earned my trust and my loyalty. I will travel the miles to have them do all of my auto service. 5 stars